AttributeError: "NoneType" object has no attribute get_rootdir

[mauro patriarca]

In Control Panel -> Folders: adding a new folder generates the error: AttributeError - NoneType object has no attribute get_rootdir

[mauro patriarca (mauro-p)]

Our network doesn't require a proxy.

Il 03/10/2011 2.32, Roberto Alsina ha scritto:
> Are you using Ubuntu One in a network requiring a proxy? If that's the
> case, this version sadly doesn't support it.
>

[Roberto Alsina (ralsina)]

Thanks for taking the time to file this bug report and helping us improve Ubuntu One.

Could you please tell me what version of windows you are using?

[mauro patriarca (mauro-p)]

Il 21/09/2011 12.46, Roberto Alsina ha scritto:
> Thanks for taking the time to file this bug report and helping us
> improve Ubuntu One.
>
> Could you please tell me what version of windows you are using?
>
> ** Changed in: ubuntuone-client
> Status: New => Incomplete
>
> ** Changed in: ubuntuone-client
> Assignee: (unassigned) => Roberto Alsina (ralsina)
>

The OS version is XP Pro S.P. 3.
I forgot to specify it. Sorry.
Best regards
Mauro Patriarca

[Roberto Alsina (ralsina)]

Are you using Ubuntu One in a network requiring a proxy? If that's the case, this version sadly doesn't support it.

[Natalia Bidart (nataliabidart)]

Hello,

The error means the syncdaemon is not able to start. Can you please confirm what's your windows username?
We had some issues when the username has non-ascii, the fix is done and will be released today or next Monday.

Thanks!
Natalia.

[Natalia Bidart (nataliabidart)]

Can you all please install the new version we released today, and see if the problem still persists?

Thanks!

[Javier Ruiz Soler (jaruizso)]

I just downloaded the program from the website and the problem persists. Nothing has changed.

However now I have 3 folders called:
1. rollbackBackupDirectory
2. rollbackBackupDirectory1
3. rollbackBackupDirectory2

Problably becayse I reinstalled the application several times.

[kapi (kapi)]

I installed the news version from web and the problem persist. I don't use in my Windows user name any special non-ASCII symbols and also don't use proxy.
Still have the same error message.

[xirron41 (alxh41)]

I have the same problem then the Ubuntu one is starting

OS : Windows 7 sp 1 32 bit, no proxy, no special non-ASCII symbols in Windows user name.

AttributeError
"'NoneType' object has no attribute 'get_rootdir'"

On changing tabs next error:

AttributeError
"'NoneType' object has no attribute 'autoconnect_enabled'"

[mauro patriarca (mauro-p)]

Good morning,
the windows username doesn't contain non-ascii;
I've installed vers. 2.0.1 but the problem remains.
Best regards,
Mauro Patriarca

Il 07/10/2011 18.26, Natalia Bidart ha scritto:
> Hello,
>
> The error means the syncdaemon is not able to start. Can you please confirm what's your windows username?
> We had some issues when the username has non-ascii, the fix is done and will be released today or next Monday.
>
> Thanks!
> Natalia.
>
>
> ** Summary changed:
>
> - ubuntuone for windows beta2 error in control panel
> + AttributeError: "NoneType" object has no attribute get_rootdir
>
> ** Tags added: sdtool-attr-error
>
> ** Changed in: ubuntuone-client
> Assignee: Roberto Alsina (ralsina) => Natalia Bidart (nataliabidart)
>

[Voidcode (terkelsorensen)]

Ubuntu One -1

[RAF (rjacquemin)]

Good morning,
I've installed vers. 2.0.1 but the problem remains.

However now I have 3 folders called:
1. rollbackBackupDirectory
2. rollbackBackupDirectory1
3. rollbackBackupDirectory2

Best regards,

[slacker400 (aaron-vines)]

I've got the same issue. No non-ascii characters in my user profile and I'm running 64 Bit Windows 7 SP1.
The beta package was running fine and this broke when I tried to upgrade to the proper release for windows. Removing and reinstalling does nothing to improve the situation but when my PC boots up I have an ubuntuone sync daemon process that will chew up 50% + of the processor all day long and I must kill it manually in order to use the computer.

[leooel (leooel)]

Natalia,

Has there been any progress on this matter?

Kind Regards
Lennart Brändström

2011/10/7 Natalia Bidart <email address hidden>

> Can you all please install the new version we released today, and see if
> the problem still persists?
>
> Thanks!
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (869102).
> https://bugs.launchpad.net/bugs/855428
>
> Title:
> AttributeError: "NoneType" object has no attribute get_rootdir
>
> Status in Ubuntu One Client:
> Incomplete
>
> Bug description:
> In Control Panel -> Folders: adding a new folder generates the error:
> AttributeError - NoneType object has no attribute get_rootdir
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/855428/+subscriptions
>

[Natalia Bidart (nataliabidart)]

Hello all,

We have investigated this matter and we haven't been able to diagnose why syncdaemon is not starting further than noticing that we have some issues with non-ascii characters either in the user name, or in any directory in the user home.

So, for example, in a windows installation with .es locale, the home directory may have the string "Documentos y Configuración" in the user home path, and that breaks syncdaemon.
We're working hard on having all these bits working, since we were relaying on the user home be properly calculated in Python, but is not, so we need to code our own version of os.expanduser.

To anyone subscribed to this bug report, could you please state:

* what windows version you're running
* what windows locale you have
* your windows username
* the full path to your user home, without changing any non-ascii character

And if you don't have sensible information, please attach all your logs files located at:

Win XP:
C:\Documents and Settings\<username>\Local Settings\Application Data\xdg\cache\

Win 7:
C:\Users\<username>\AppData\Local\xdg\cache\

Thanks everyone for helping us debugging this issue further.
Regards, Natalia.

[Alexandros Nikolopoulos (alxnik)]

I found a solution for my problem:

In the initial installation of ubuntu one client, the shared folder was created in c:\XXXXXXX\Ubuntu One (The folder name and contents is under NDA so I cannot disclose them). I don't know why because I am pretty sure I wouldn't install it there if a was given an option. The client placed the shared folder on the same place when I installed it on a XP VM.

The problem in question (which was not encountered in the VM) started when I renamed the folder to something else. I now renamed it back and the client works ok.

In my point of view, even now that I fixed the client, there is still a bug in the client as I surely don't want it to be in that directory. Can't it be installed in the user directory or documents directory?

(note: my original bug report was Bug #880511 in case you need any further information)

[Joshua Hughes (josh-highjinx)]

* what windows version you're running
Windows 7 Home Premium
Service Pack 1
64-Bit
Dell Inspiron 1545
Intel Core2 Duo T6600 2.20GHz
4GB RAM

* what windows locale you have
English (United States)

* your windows username
USERNAME=joshua

* the full path to your user home, without changing any non-ascii character

USERPROFILE=C:\Users\joshua
HOMEDRIVE=C:
HOMEPATH=\Users\joshua

--

Thank you,

Joshua M. Hughes

Email: <email address hidden>
Phone: [phone]
Web: http://www.highjinx.net/

On 10/31/2011 10:39 AM, Natalia Bidart wrote:
> Hello all,
>
> We have investigated this matter and we haven't been able to diagnose
> why syncdaemon is not starting further than noticing that we have some
> issues with non-ascii characters either in the user name, or in any
> directory in the user home.
>
> So, for example, in a windows installation with .es locale, the home directory may have the string "Documentos y Configuración" in the user home path, and that breaks syncdaemon.
> We're working hard on having all these bits working, since we were relaying on the user home be properly calculated in Python, but is not, so we need to code our own version of os.expanduser.
>
> To anyone subscribed to this bug report, could you please state:
>
> * what windows version you're running
> * what windows locale you have
> * your windows username
> * the full path to your user home, without changing any non-ascii character
>
> And if you don't have sensible information, please attach all your logs
> files located at:
>
> Win XP:
> C:\Documents and Settings\<username>\Local Settings\Application Data\xdg\cache\
>
> Win 7:
> C:\Users\<username>\AppData\Local\xdg\cache\
>
> Thanks everyone for helping us debugging this issue further.
> Regards, Natalia.
>

[kapi (kapi)]

* what windows version you're running
Windows XP Home Edition
Version 2002
Service Pack 3

 * what windows locale you have
Czech

 * your windows username
kapi

 * the full path to your user home, without changing any non-ascii character
C:\Documents and Settings\kapi\

And logs from C:\Documents and Settings\kapi\Local Settings\Data aplikací\xdg\ atached.

[meiradarocha (joseantoniorocha)]

* what windows version you're running
Windows XP SP3

* what windows locale you have
pt.BR

* your windows username
meira

* the full path to your user home, without changing any non-ascii character
c:\Documents and Settings\meira.P5QLE\

Control panel log path:
c:\Documents and Settings\meira.P5QLE\Configurações locais\Dados de aplicativos\xdg\cache\ubuntuone\log\controlpanel.log

[meiradarocha (joseantoniorocha)]

Selecting the tab "Settings" raise the error "AttributeError "'NoneType' object has no attribute 'autoconnect_enabled'"".

The settings are not saved.

Maybe there are problem with Python handling paths with non-ascii characters.

[Natalia Bidart (nataliabidart)]

On 11/03/2011 11:50 AM, kapi wrote:
> * what windows version you're running
> Windows XP Home Edition
> Version 2002
> Service Pack 3
>
> * what windows locale you have
> Czech
>
> * your windows username
> kapi
>
> * the full path to your user home, without changing any non-ascii character
> C:\Documents and Settings\kapi\
>
> And logs from C:\Documents and Settings\kapi\Local Settings\Data
> aplikací\xdg\ atached.

Hello kapi,

Given that path (C:\Documents and Settings\kapi\Local Settings\Data
aplikací\xdg\), you are indeed suffering from our unicodes issues that
we're currently fixing. The plan is to release a fix as soon as possible.

Thanks for helping debug this issue!

[richard hill (ric-j-hill)]

* what windows version you're running
ver 6.1 build 7601 servicepack 1

* what windows locale you have
en-gb

* your windows username
RcJHill

* the full path to your user home, without changing any non-ascii character
C:\Users\RicJHill

[Rick Johnson (ricx94)]

I am getting this error, but was not a few weeks ago. i was getting a different error, but fixed it simply by setting my time zone correctly...apparently this one does not have a fix yet.

* what windows version you're running

   Windows 7 Home Premium 64-bit with SP1
   (all windows updates completed)

* what windows locale you have

   English (Canada)

* your windows username

   Rick Johnson

* the full path to your user home, without changing any non-ascii character

   C:\Users\Rick Johnson

[richard hill (ric-j-hill)]

2011-12-25 10:20:25,316:316.999912262 - ubuntu_sso.main.windows - WARNING - Client <twisted.spread.pb.RemoteReference instance at 0x0367C698> tried to register twice.
2011-12-25 10:20:25,319:319.000005722 - ubuntu_sso.main.windows - INFO - Performing find_credentials as a remote call.
2011-12-25 10:20:25,338:338.999986649 - ubuntu_sso.credentials - INFO - find_credentials: self.app_name u'Ubuntu One', result is {}? False
2011-12-25 10:20:25,338:338.999986649 - ubuntu_sso.main.windows - INFO - CredentialsManagement: emitting CredentialsFound with app_name "Ubuntu One".
2011-12-25 10:20:25,339:339.999914169 - ubuntu_sso.main.windows - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x03575440>.
2011-12-25 10:20:25,341:341.000080109 - ubuntu_sso.main.windows - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x03596828>.
2011-12-25 10:20:25,341:341.000080109 - ubuntu_sso.main.windows - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x03596878>.
2011-12-25 10:20:25,341:341.000080109 - ubuntu_sso.main.windows - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x03596A08>.
2011-12-25 10:20:25,342:342.000007629 - ubuntu_sso.main.windows - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x03679788>.
2011-12-25 10:20:25,342:342.000007629 - ubuntu_sso.main.windows - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x03679760>.
2011-12-25 10:20:25,342:342.000007629 - ubuntu_sso.main.windows - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x03679AA8>.
2011-12-25 10:20:25,342:342.000007629 - ubuntu_sso.main.windows - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0367CC60>.
2011-12-25 10:20:25,345:345.00002861 - ubuntu_sso.main.windows - INFO - Emitting remote signal for on_credentials_found with callback <ubuntuone.platform.credentials.windows.RemovableSignal object at 0x036A1570>.
2011-12-25 10:25:13,440:440.999984741 - ubuntu_sso.main.windows - INFO - Starting Ubuntu SSO login manager for port 53003.
2011-12-25 10:25:13,441:441.999912262 - ubuntu_sso.account - INFO - Created a new SSO access layer for service url 'https://login.ubuntu.com/api/1.0'
2011-12-25 10:25:13,818:818.000078201 - ubuntu_sso.main.windows - WARNING - Client <twisted.spread.pb.RemoteReference instance at 0x034A1490> tried to register twice.
2011-12-25 10:25:13,819:819.999933243 - ubuntu_sso.main.windows - INFO - Performing find_credentials as a remote call.
2011-12-25 10:25:13,855:855.999946594 - ubuntu_sso.credentials - INFO - find_credentials: self.app_name u'Ubuntu One', result is {}? False
2011-12-25 10:25:13,857:857.000112534 - ubuntu_sso.main.windows - INFO - CredentialsManagement: emitting CredentialsFound with app_name "Ubuntu One".
2011-12-25 10:25:13,861:861.999988556 - ubuntu_sso.main.windows - INFO - Emitting remote signal for on_credentials_found with callback <ubuntuone...

[Natalie Ma (sakuragasaku)]

* what windows version you're running
Windows 7 Home Premium
Service Pack 1
64-bit
* what windows locale you have
English (United States)
* your windows username
sakuragasaku
* the full path to your user home, without changing any non-ascii character
C:\Users\sakuragasaku

I can say that at some point, the sync worked. According to my UbuntuOne folders, they were updated as recently as 20 hours ago. When I open these folders, however, they come up empty. Looking at actual filenames, it looks like the last time it synced properly was 10-27-2011.

[Chris Johnston (cjohnston)]

Windows 7 Home Premium
Locale: English United States
Username: Hope Zachman
C:\Users\Hope Zachman\Ubuntu One

[Roberto Alsina (ralsina)]

This was solved by removing the metadata from the user's device. Apparently we are crashing on metadata corruption?

[Marco M. (marco-munari)]

I have the same problem at comment #9, when the Ubuntu One is starting:

----------
"Getting information, please wait..."

AttributeError
"'NoneType' object has no attribute 'get_rootdir'"

clic on "Close" button, then changing tabs on "Settings", error:

AttributeError
"'NoneType' object has no attribute 'autoconnect_enabled'"
----------

* what windows version you're running
Windows XP Home Edition SP2

* what windows locale you have
it

* your windows username
Marco

* the full path to your user home, without changing any non-ascii character
C:\Documents and Settings\Marco

There isn't the directory:
C:\Documents and Settings\Marco\Local Settings\Application Data\xdg\cache\

M.

[Jesse Otto (rootofjesse)]

* what windows version you're running
XP SPE
* what windows locale you have
United States
* your windows username
BLUE\Jesse
* the full path to your user home, without changing any non-ascii character
C:\Documents and Settings\Jesse

This began to occur after installing v2.99.3. I have tried reinstalling, to no avail.

[Dirk Vandevelde gmail (dirk-vandevelde62)]

 what windows version you're running
XP Home SP3
* what windows locale you have
België
* your windows username
Dirk
* the full path to your user home, without changing any non-ascii character
C:\Documents and settings\HP_Eingenaar
This began to occur after installing v2.99.3. I have tried reinstalling and removing the program folder.

[Dirk Vandevelde gmail (dirk-vandevelde62)]

When starting UbuntuOne with the debugview on I get next message:

00000001 0.00000000 SymTDI: ProcTrack: CalculateSignatureForModule : Module doesn't seem to have DOS header?

Can the developer check this?

Dirk

[Carl Oxwall (oxwall)]

I have access to three machines, all running Windows 7 Professional. I have linked my U1 account on all of these. On two of them, it works like a charm. However, on the third machine, I'm stuck at that "Getting information" screen, and it just won't go any further. Windows settings are similar on the machines. No firewalls besides from firewall.cpl, which I tried temporarily disabling. It didn't do any good. In fact, the machine that is stuck is directly connected to the Internet (over a DHCP hook), whereas the other machines are connected over a LAN (router-wise). Shouldn't make any difference, though.

Another funny thing. Here this. On the computer where it fails, if I make a new user account and log on to it and run Ubuntu One, it smoothly connects and syncs and all is fine. Then, I add administrator rights to this particular account, and when I re-log and run Ubuntu One I get that stupid "Getting information" screen, and nothing else. I have read some threads about old versions of U1 having problems with being run on accounts without admin rights. Well, in my case it seems reversed, wouldn't you say?

Any ideas?

[Clint Walsh (clinton-walsh)]

I have encountered the same behaviour on XP SP3 and the syncdaemon.log contains:

2012-02-17 23:29:51,265 - ubuntuone.SyncDaemon - WARNING - Please don't run the syncdaemon as root.
2012-02-17 23:29:51,280 - ubuntuone.SyncDaemon - INFO - not starting twisted.manhole

which seems to confirm those having trouble after adding administrator rights

[Carl Oxwall (oxwall)]

Any progress on this issue?

I've installed my affected W7 Enterprise workstation.
Haven't had time to do the clean install just yet.

[Carl Oxwall (oxwall)]

Update:

Works a charm now. Running with main admin account. Different UAC settings doesn't seem to make a difference. One thing funny I noticed though, this time, when downloading the installer, I fetched "ubuntuone-2.0.3-windows-installer.exe", whilst I fetched "ubuntuone-2.99.3-windows-installer.exe" the last time (when everything failed). It's obvious that .99 comes after .0, so this is somewhat a mystery. Anyways, nice thing it's working (again). Now I can keep all my workstations up to speed, regardless of operating system. Hope you guys eventually figure out what was causing all this.

[Jesse Otto (rootofjesse)]

I also found that 2.0.3 seems to be working for me. I made sure to uninstall 2.0.2 and remove UB1 folders from Documents and Settings folders. I also moved the Ubuntu One folder to the desktop from my user folder. This caused all of these files to be removed from the server, but then I copied them back to the folder and they re-synced. There were some errors at first during sync, but it appears stable now.

[Leo Arias (elopio)]

Hi friends,

Some of your problems might have been caused by bug #930398. That bug appeared on version 2.99.3, so we rolled back to version 2.0.3 while working on a fix. So, if you got the 2.99.3 installer, you might want to give a try to the 2.0.3 in the meantime. https://one.ubuntu.com/downloads/windows/install/

This will be fixed in the next release, that will be published as soon as we finish with the rush for the Ubuntu version. We are really sorry about this and the problems that it might have caused you.

As always, your comments and reports are much appreciated. Thanks!

pura vida,
Leo.

[James Neave (roboj1m)]

I also have this problem:

Windows 7 x64
There is a proxy on my network but this problem occurs both if my PC if configured to use it and when it is configured to NOT use it.
Running 2.0.3

[Enkouyami (furyhamster)]

I get these errors while running with the main admin account on 2.0.3 :
AttributeError
"'NoneType' object has no attribute 'get_rootdir'"
AttributeError
"'NoneType' object has no attribute 'autoconnect_enabled'"

* Windows Version
Windows 8 Consumer Preview build 8250, no proxy.

* Windows locale
English (United States)

* Windows username
furyhamster

* Full path to your user home, without changing any non-ascii character
C:\Users\furyhamster\

[mark (bonetree)]

New to ubuntu. Installed in Win7 64 bit. Install version 3.0.0. Evertime I open Ubuntu, I get:

"Getting information, please wait..."

AttributeError
"'NoneType' object has no attribute 'get_rootdir'"

[Barry Erickson (berickson-mcdonaldwhsl)]

Same issue here.

Was working on previous version. Updated this last week and everything seems to have changed.

Windows 7 X64

Tried Uninstall, deleted directories in Program Files and under C:users.....xdg where logs and everything is.

Re downloaded installer. ubuntuone-3.0.0-windows-installer.exe

After install long delay in checking.

AttributeError
"'NoneType' object has no attribute 'get_rootdir'"

Devices tab works.

Settings tab pops
AttributeError
"'NoneType' object has no attribute 'autoconnect_enabled'"

Account information tab works.

[mikedoth (mikedoth)]

Windows 7 64bit. Same as Barry Erickson's problem.

I just upgraded from 2.9 to 3 a day or so ago, and now it won't connect at all. When it does it just gives me the errors and takes a while.

AttributeError
"'NoneType' object has no attribute 'get_rootdir'"

Devices and Account info tabs work.

So where does my account info get stored exactly? I tried to remove everything I could think of before reinstalling but it managed to figure out my account!

[benjamin (bjnsmith)]

Having the same issues. I have been using this with the Windows client for a while without any issues. The devices and account information tabs work, but the folders and settings tab output and error message. Specifically:

Folders:

AttributeError
"'NoneType' object has no attribute 'get_rootdir'"

Settings:
AttributeError
"'NoneType' object has no attribute 'autoconnect_enabled'

[meiradarocha (joseantoniorocha)]

This error still present in version 3.0.0.

* what windows version you're running
Windows XP SP3

* what windows locale you have
pt.BR

* your windows username
meira

* the full path to your user home, without changing any non-ascii character
c:\Documents and Settings\meira.P5QLE\

Control panel log path:
c:\Documents and Settings\meira.P5QLE\Configurações locais\Dados de aplicativos\xdg\cache\ubuntuone\log\controlpanel.log

[James Thorrold (jthorrold)]

This bug started after I upgraded to v3. and I get the same symptoms as everyone else. I'm running Windows 7 x64 fully updated and my user name does not contain any non-ascii characters. My network doesn't use a proxy. windows local is en gb (English United Kingdom).

I tried uninstalling Ubuntu 1 and deleting any remaining folders I found in my AppData folders etc. but it still tries to logon with my credentials (I must be missing some folders and files somewhere). I've uploaded my freshly installed logs for clarity but it seems there's a problem with a Python class according to the logs.

If someone could let me know where U1 stores it's settings and credentials files, let me know so I can try a complete fresh install to see if that fixes the problem.

[James Thorrold (jthorrold)]

I have found that reverting back to v2.0.3 from v3.0.0 fixed my problem - can now sync etc. It seems v3 is no longer available for download at the moment.

[Alexandre (alx87grd)]

Also on windows 7 x64 fully upgraded :

My ubuntu one was running fine until a few weeks ago, then suddently sync was not working anymore ( I don't remember if I did an update or somethings else because I didn't notice the problem right away). I was getting "NoneType object has no attribute get_rootdir "

I tried a full uninstall ( uninstall exe + deleted the program file, the appdata files (xdg) and the credentials ). Still not working and now the program gets stuck on start at the opening on " Getting information" window.

[Diego Breda Norio (diego-breda)]

Hi all,
I run Ubuntu One on two machines, same problem:
#1
* what windows version you're running
Windows XP SP3
* what windows locale you have
Italy
* your windows username
utente-a8ce90e2
* the full path to your user home, without changing any non-ascii character
C:\Documents and Settings\Utente

#2
* what windows version you're running
Windows 7 SP1 x64
* what windows locale you have
Italy
* your windows username
SPOSI
* the full path to your user home, without changing any non-ascii character
C:\Documents and Settings\SPOSI

The odd thing is that on the first it run perfectly until I installed the new version (3.0.0), on the 2nd it stopped running without any change a few days ago.

I hope they will find a solution soon!

[James Thorrold (jthorrold)]

It looks like the U1 team withdrew a previous v3 release as it was no longer available for a few weeks. It looks like v3 has be released again but once I had updated through Ubuntu one, I get exactly the same issues. I've also tried what Alexandre above, mentioned but it doesn't seem to make any difference.

[SyKoTiK (sybercorp)]

I just installed version 2.0.3 of Ubuntu One on my Windows XP Pro w/ SP3 computer and can confirm, since I was having the same errors as the rest of you that 2.0.3 works perfectly fine (no errors). If any of you want to try it for yourselves the link is https://one.ubuntu.com/windows/ubuntuone-2.0.3-windows-installer.exe

[Alexandre (alx87grd)]

Problem also solved on Windows 7 x64 with a downgrade to version 2.0.3.

Thanks SyKoTiK

[Adrian Sandoval (aasp76)]

* what windows version you're running
Windows 7 Pro SP1 x64
* what windows locale you have
Guatemala
* your windows username
Adrian
* the full path to your user home, without changing any non-ascii character
C:\Users\Adrian>

I try with version 2.0.3 but don´t run.

I hope they will find a solution soon!

[Randhier (randhier)]

* what windows version you're running
Windows 7 Professional SP1 64bit
* the full path to your user home, without changing any non-ascii character
C:\Users\randhier.ramlachan\Ubuntu One

Used version 2.0.3 instead of 3.0.0 and it works now.

[Marco Cerletti (marco-cerletti)]

Same problem here.
Windows 7 Home Premium x64
C:\Users\Marco\Ubuntu One
Stopped working either with version 2.0.03 or version 3.0.0 (was working fine weeks ago).

Tried to uninstall and re-install several times, some of them running the installer with the "Run as administrator" option, and also running the application with the "Run as administrator" option (since it seems to fail to create the Ubuntu One folder after the installation. I also tried creating the folder manually. No success.

[Marco Cerletti (marco-cerletti)]

OK, this is what worked for me:

1) I have a second computer (Windows 7 Pro x64), which I usually don't use (it's my old laptop). I decided to see if there was a problem there. Nop, everthing was working fine (Ubuntu One 2.0.3). Then I tried the autoupgrade. Didn't work. I was so pissed off that I almost threw the computer away through the window.

2) I decided to take my time, a little bit of fresh air, went for a coffee, thought about how the day had started raining and now there was sunshine all over.

3) More than 15 minutes later, I came back to the old computer. I tried executing the autoupgrade running the application "as administrator". It worked! Now, my old computer had Ubuntu One 3.0.0 running with no problems. I tested it (create a new file in the Ubuntu One folder) and worked fine.

4) Playing with the tabs of the application in my old computer I ended up in my Ubuntu One webpage (in the browser). For my surprise, I found that there were 2 duplicated devices: my old computer (Asus G1) and my new computer (Asus N73). I figured out that it might be something wrong with that. I deleted the old entry for my old computer (left the new one, apparently, Ubuntu One 2.0.3 created one "device", and Ubuntu 3.0.0 created another "device" for the same computer). I also deleted both entries of my old computer.

5) Went back to my old computer and uninstalled Ubuntu One, deleted the "ubuntuone" folder in "Program Files (x86)", and also the Ubuntu One credential (go to Control Panel, search for Credentials, and look for the Ubuntu One credential and remove it. Basically, uninstalled Ubuntu One and left no trace of it.

6) Downloaded from scratch Ubuntu One 3.0.0 and installed it running it "as Administrator". It asked me to sign up. It logged in and went to the "sync folders" step. It was taking a while again, but I simply click on "Next" and went to the next step, where I could find all my sync folders listed. I click finish and the Ubuntu One control panel appeared. No "get_rootdir" error. It quickly updated the files.

7) Et voilà, Ubuntu One 3.0.0 working also in my new laptop.

I have no clue what of all I did was exactly what it made the thing work. Perhaps you may find an technical explanation. I hope this serves to someone else.

[Marco Cerletti (marco-cerletti)]

I am sorry, reading my comment above I realized that there were wrong references. I cannot edit the comment, so I copy and paste the post with the right references. I AM SORRY FOR THE MESS:

OK, this is what worked for me:

1) I have a second computer (Windows 7 Pro x64), which I usually don't use (it's my old laptop). I decided to see if there was a problem there. Nop, everthing was working fine (Ubuntu One 2.0.3). Then I tried the autoupgrade. Didn't work. I was so pissed off that I almost threw the computer away through the window.

2) I decided to take my time, a little bit of fresh air, went for a coffee, thought about how the day had started raining and now there was sunshine all over.

3) More than 15 minutes later, I came back to the OLD computer. I tried executing the autoupgrade running the application "as administrator". It worked! Now, my old computer had Ubuntu One 3.0.0 running with no problems. I tested it (create a new file in the Ubuntu One folder) and worked fine.

4) Playing with the tabs of the application in my old computer I ended up in my Ubuntu One webpage (in the browser). For my surprise, I found that there were 2 duplicated devices: my old computer (Asus G1) and my new computer (Asus N73). I figured out that it might be something wrong with that. I deleted the old entry for my old computer (left the new one, apparently, Ubuntu One 2.0.3 created one "device", and Ubuntu 3.0.0 created another "device" for the same computer). I also deleted both entries of my NEW computer.

5) Went back to my NEW computer and uninstalled Ubuntu One, deleted the "ubuntuone" folder in "Program Files (x86)", and also the Ubuntu One credential (go to Control Panel, search for Credentials, and look for the Ubuntu One credential and remove it. Basically, I uninstalled Ubuntu One and left no trace of it in my NEW computer (checked the Ubuntu One web feature and there were therefore only 2 devices, my OLD computer and my tablet).

6) Downloaded from scratch Ubuntu One 3.0.0 in my NEW computer and installed it running it "as Administrator". It asked me to sign up. It logged in and went to the "sync folders" step. It was taking a while again, but I simply click on "Next" and went to the next step, where I could find all my sync folders listed. I click finish and the Ubuntu One control panel appeared. No "get_rootdir" error. It quickly updated the files.

7) Et voilà, Ubuntu One 3.0.0 is working also in my NEW laptop.

I have no clue what of all I did was exactly what it made the thing work. Perhaps you may find an technical explanation. I hope this serves to someone else.

[Jean-Paul Déroff (derofffgtz)]

hi,

I've also what seems to be the same failure: I'm using windows 7 64 bit, and installed unbutu one beta several months ago, as my main folders are on other machines powerde by ubuntu.

the first beta version ran good during several months, but sync do not work since 2011 september.
I've tried to install an re-install u1. today I ran window's unistall programm to remove U1 program, deleted the U1 folder on Hard drive, and re-install last version properly.
after launching program, an update is suggested, that I accepted, and then I get a pop up with message "getting information, please wait"

and then an other window with following message:

---------------------------
Ubuntu One experienced an error
---------------------------
Sorry, an error has occurred and Ubuntu One needs to close.
---------------------------
Close Hide Details...
---------------------------
by reading above posts, I don't see any solution...

hope it will come soon!

anyway thank you to all people looking for it

[Jean-Paul Déroff (derofffgtz)]

sorry I only just noticed detais of the error is missing in my post:
"AttributeError
"'NoneType' object has no attribute 'get_rootdir'"
hope it will help
thanks

[jiri mares (maresjiri)]

is there any progress on this matter? I tried all above and it does not work.

Downgrade from the currect 3.0.2 version to 2.0.3 did not help.

Win XP SP3

Jiri

[leooel (leooel)]

I dont want to think about how long time ago it was when I first
reported this.
No progress, and if you ask me, no attention at all to this matter.

/Lennart
On 2012-07-25 13:54, jiri mares wrote:
> is there any progress on this matter? I tried all above and it does not
> work.
>
> Downgrade from the currect 3.0.2 version to 2.0.3 did not help.
>
> Win XP SP3
>
> Jiri
>

[Joshua Hughes (josh-highjinx)]

I recommend Dropbox. I gave up on Ubuntu months ago.

Sent from my iPad

On Jul 25, 2012, at 10:26 AM, leooel <email address hidden> wrote:

> I dont want to think about how long time ago it was when I first
> reported this.
> No progress, and if you ask me, no attention at all to this matter.
>
> /Lennart
> On 2012-07-25 13:54, jiri mares wrote:
>> is there any progress on this matter? I tried all above and it does not
>> work.
>>
>> Downgrade from the currect 3.0.2 version to 2.0.3 did not help.
>>
>> Win XP SP3
>>
>> Jiri
>>
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/855428
>
> Title:
> AttributeError: "NoneType" object has no attribute get_rootdir
>
> Status in Ubuntu One Client:
> Confirmed
>
> Bug description:
> In Control Panel -> Folders: adding a new folder generates the error:
> AttributeError - NoneType object has no attribute get_rootdir
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/855428/+subscriptions

[AO (aofrl10n)]

On Quantal amd64 fully updated, ubuntuone-controlpanel-qt stuck at "getting information please" after successfully entering user's credentials.