"'NoneType' object has no attribute 'get_rootdir'" Ubuntu One Fails to "Gather Information".

Bug #911268 reported by Richard Sims
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu One Client
New
Undecided
Ubuntu One Client Engineering team

Bug Description

I was using ubuntu 2.0.1, and it was working perfectly, I saw there was an update for 2.0.2 and it hasn't worked since I installed it. I saw you released 2.0.3 so I completely uninstalled ubuntu one, rebooted, disabled all anti-virus and firewalls (Avast and ZoneAlarm) then installed 2.0.3 as an administrator. Here is the error it gave me:

"'NoneType' object has no attribute 'get_rootdir'"

It gets this error while trying to "Gather information, Please wait...."

I am running Windows 7 SP1 Home Premium.
AMD Phenom II x 4 2.6 ghz processor.
8 GB DDR3
1TB HD

Dual boot system with Kubuntu and Windows 7.

Ubuntu One continues to work fine on my other computers, however I'm a bit wary to upgrade the version on windows clients now.

Let me know if you need any other information, thanks.

Revision history for this message
Richard Sims (rsims) wrote :

Also, I do not use a proxy.

Revision history for this message
Richard Sims (rsims) wrote :

Windows 7 SP 1 Home Premium 64 bit

Revision history for this message
Richard Sims (rsims) wrote :

Ubuntu One 2.0.1 not ubuntu 2.0.1

Revision history for this message
Richard Sims (rsims) wrote :

I click on "Settings" tab, I get this:

Sorry, but ubuntu one needs to close

AttributeError
"'NoneType' object has no attribute 'autoconnect_enabled'"

Leo Arias (elopio)
Changed in ubuntuone-client:
assignee: nobody → Ubuntu One Desktop+ team (ubuntuone-desktop+)
Revision history for this message
Leo Arias (elopio) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug seems to be a duplicate of bug 911268, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

Revision history for this message
James Neave (roboj1m) wrote :

You mean this bug is a duplicate of 855428, not 911268. This bug IS 911268.

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