AttributeError "'NoneType' object has no attribute 'get_rootdir'"

[leooel]

Running Ubuntu One for windows. On the tab Folders, click button "add a folder from this computer". Choose a folder, click ok.
New window shows with the following text (Header:ubuntuone-control-panel-qt): AttributeError "'NoneType' object has no attribute 'get_rootdir'". Also noteable that the logon procedure took a long time.

[Natalia Bidart (nataliabidart)]

Hello,

The error means the syncdaemon is not able to start. Can you please confirm what's your windows username?
We had some issues when the username has non-ascii, the fix is done and will be released today or next Monday.

Thanks!
Natalia.

[glenmo (q-launchpad-glenmo-com)]

username A049778

i'm on a domain that redirects My Documents to a mapped network share, and ALSO maps that share to my H: drive (i know, stupid, but that's the way my network overlords want it). unc path problem, perhaps?

[Natalia Bidart (nataliabidart)]

Can you please install the new version we released today, and see if the problem still persists?

Thanks!

[leooel (leooel)]

Hi Natalia,

Sure, my windows user name is cslebr. I think you need to look in another
direction also. Now, authentication failed for my ubuntu user account. Yes,
I will reset the password and try again, but it seems like there is a major
problem either with my account or the window ubuntu version im currently
using.

Cheers
/Lennart

2011/10/7 Natalia Bidart <email address hidden>

> Hello,
>
> The error means the syncdaemon is not able to start. Can you please confirm
> what's your windows username?
> We had some issues when the username has non-ascii, the fix is done and
> will be released today or next Monday.
>
> Thanks!
> Natalia.
>
>
> ** Summary changed:
>
> - Adding folders in Ubuntu one for windows fails
> + AttributeError "'NoneType' object has no attribute 'get_rootdir'"
>
> ** Changed in: ubuntuone-client
> Assignee: (unassigned) => Natalia Bidart (nataliabidart)
>
> ** Changed in: ubuntuone-client
> Status: New => Incomplete
>
> ** Tags added: u1-windows
>
> ** Tags added: sdtool-attr-error
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/869102
>
> Title:
> AttributeError "'NoneType' object has no attribute 'get_rootdir'"
>
> Status in Ubuntu One Client:
> Incomplete
>
> Bug description:
> Running Ubuntu One for windows. On the tab Folders, click button "add a
> folder from this computer". Choose a folder, click ok.
> New window shows with the following text
> (Header:ubuntuone-control-panel-qt): AttributeError "'NoneType' object has
> no attribute 'get_rootdir'". Also noteable that the logon procedure took a
> long time.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/869102/+subscriptions
>