OpenOffice 2.4 in Hardy AMD64, Locking assertion failure

[Marcelo David]

After last update (done on jun 1st 2008) I get this err message while loading OpenOffice 2.4 in Hardy AMD64:
Locking assertion failure. Backtrace:
#0 /usr/lib/libxcb-xlib.so.0 [0x7f27ae98f97c]
#1 /usr/lib/libxcb-xlib.so.0(xcb_xlib_lock+0x15) [0x7f27ae98fa15]
#2 /usr/lib/libX11.so.6 [0x7f27b2659323]
#3 /usr/lib/libX11.so.6(XCreateWindow+0x44) [0x7f27b2650d54]
#4 /usr/lib/libgdk-x11-2.0.so.0(gdk_window_new+0x395) [0x7f27ae539c05]
#5 /usr/lib/libgtk-x11-2.0.so.0 [0x7f27a9bc84c8]
#6 /usr/lib/libgobject-2.0.so.0(g_closure_invoke+0x10f) [0x7f27ad9cdbcf]
#7 /usr/lib/libgobject-2.0.so.0 [0x7f27ad9e1386]
#8 /usr/lib/libgobject-2.0.so.0(g_signal_emit_valist+0x875) [0x7f27ad9e30d5]
#9 /usr/lib/libgobject-2.0.so.0(g_signal_emit+0x83) [0x7f27ad9e3483]
#10 /usr/lib/libgtk-x11-2.0.so.0(gtk_widget_realize+0x77) [0x7f27a9bb9957]
#11 /usr/lib/openoffice/program/libvclplug_gtk680lx.so [0x7f27a9f7176d]
#12 /usr/lib/openoffice/program/libvclplug_gtk680lx.so [0x7f27a9f7216a]
#13 /usr/lib/openoffice/program/libvclplug_gtk680lx.so [0x7f27a9f7282b]
#14 /usr/lib/openoffice/program/libvclplug_gtk680lx.so [0x7f27a9f4af64]
#15 /usr/lib/openoffice/program/libvcl680lx.so [0x7f27b5ef64ed]
#16 /usr/lib/openoffice/program/libvcl680lx.so [0x7f27b5e8b322]
#17 /usr/lib/openoffice/program/libvcl680lx.so(_ZN9TabDialogC2EP6WindowRK5ResId+0x5f) [0x7f27b5ec81cf]
#18 /usr/lib/openoffice/program/libsvx680lx.so [0x7f27a1e35084]
#19 /usr/lib/openoffice/program/libsvx680lx.so [0x7f27a2009db4]

The problem dissapears if I uninstall package:
openoffice.org-gtk
openoffice.org-gnome

I'm using ATI graphics restricted driver (maybe it is related to this maybe not)

[Bertock85 (bertock85-deactivatedaccount)]

I'm using ATI graphics restricted driver and I'm using Hardy AMD64 too, same problem after last update.

I try your workaround and it work.
Thank you.

[madblueimp (madblueimp)]

I have the same problem
- on 64 bit Hardy Heron with
- nVidia restricted drivers and using
- proposed and backports as software sources.
Thanks for posting the workaround, Marcelo!
At least I can continue using Open Office (without Gnome support and an ugly interface).

[Night Train (nighttrain)]

Also i have the same problem on 64 bit Hardy Heron with nVidia drivers and using proposed and backports repository as software sources.
OK the workaround, but that ugly interface!
At least I can continue using Open Office (without Gnome support).

[TheOV (tyler-harangozo)]

Same problem here, NVIDIA restricted drivers enabled, proposed and backports enabled, and AMD64.

[shikangzhi (shikangzhi)]

I have the same problem
- on AMD64x2 4000+
- Hardy with OpenOffice2.4
- ati x1250 with fglrx driver

But when I be root to run, it's working.

[Bertock85 (bertock85-deactivatedaccount)]

The problem is that proposed repository gives a release candidate version of openoffice (exactly rc1) so there are two way to solve the problem:
    - get the basic (and not beautiful) user interface until there are any updates
    - do the downgrade (the solution that I try)
To do the downgrade the only way is to uninstall all OO packages (whit apt o synaptic) then perform another new installation of "real stable" packages (Package_Name-3ubuntu6).

Probably to have a fully stable system is better to disable proposed and backports repository.

[rslrdx (rodrigo-footfinger)]

I'm seeing a similar problem, i created a forum thread for that but no solutions yet.

http://ubuntuforums.org/showthread.php?t=816522

here is my output when i try to run from prompt

rodrigo@rodrigo-laptop:~$ Locking assertion failure. Backtrace:
#0 /usr/lib/libxcb-xlib.so.0 [0x7f528acc097c]
#1 /usr/lib/libxcb-xlib.so.0(xcb_xlib_lock+0x15) [0x7f528acc0a15]
#2 /usr/lib/libX11.so.6 [0x7f528e98a323]
#3 /usr/lib/libX11.so.6(XCreateWindow+0x44) [0x7f528e981d54]
#4 /usr/lib/libgdk-x11-2.0.so.0(gdk_window_new+0x395) [0x7f528a86ac05]
#5 /usr/lib/libgtk-x11-2.0.so.0 [0x7f5285ef94c8]
#6 /usr/lib/libgobject-2.0.so.0(g_closure_invoke+0x10f) [0x7f5289cfebcf]
#7 /usr/lib/libgobject-2.0.so.0 [0x7f5289d12386]
#8 /usr/lib/libgobject-2.0.so.0(g_signal_emit_valist+0x875) [0x7f5289d140d5]
#9 /usr/lib/libgobject-2.0.so.0(g_signal_emit+0x83) [0x7f5289d14483]
#10 /usr/lib/libgtk-x11-2.0.so.0(gtk_widget_realize+0x77) [0x7f5285eea957]
#11 /usr/lib/openoffice/program/libvclplug_gtk680lx.so [0x7f52862a276d]
#12 /usr/lib/openoffice/program/libvclplug_gtk680lx.so [0x7f52862a316a]
#13 /usr/lib/openoffice/program/libvclplug_gtk680lx.so [0x7f52862a382b]
#14 /usr/lib/openoffice/program/libvclplug_gtk680lx.so [0x7f528627bf64]
#15 /usr/lib/openoffice/program/libvcl680lx.so [0x7f52922274ed]
#16 /usr/lib/openoffice/program/libvcl680lx.so [0x7f52921bc322]
#17 /usr/lib/openoffice/program/libvcl680lx.so(_ZN9TabDialogC2EP6WindowRK5ResId+0x5f) [0x7f52921f91cf]
#18 /usr/lib/openoffice/program/libsvx680lx.so [0x7f527eb4c084]
#19 /usr/lib/openoffice/program/libsvx680lx.so [0x7f527ed20db4]

[rslrdx (rodrigo-footfinger)]

i forgot to mention a few things, so i'm copying some stuff from my forum thread:

*************************start quote******************************

Openoffice will no open after (todays) updates - 8.04

Hi,

I have one box that was updated today, just the regular and rather seamless process, get notified and click the upgrade button.

system seems fine but openoffice will not open on that profile but I can see the splashscreen, it seems to load but nothing shows up on the screen.

I created a second profile just to test it, and openoffice does run fine.

I've also tried to delete the .openoffice.org2 folder from that profile, logged out and logged back in, openoffice still will wont run. Even reinstalled the openoffice-core package, still no go...

If I do sudo openoffice, it runs on that profile...

What am I missing? I know it will be some little stupid thing that needs a reset at least

Thanks,
Rodrigo

***************************end quote******************************

[Chris Cheney (ccheney)]

I uploaded openoffice.org 2.4.1 rc2 today. Once it is built and in the archive please test the new version and see if it fixes the problem for you. I am marking this bug as incomplete due to it needing testing with the new rc2 version.

Thanks,

Chris Cheney

[Tregubov Evgenii (martyr)]

Same thing in Hardy i386. Strace output is in the attach. If needed.

[shubeta (shu-beta)]

same to me.
when I update on jun 4th 2008,whent if open it,it seems to load but nothing shows up on the screen.
my environment:
- on AMD64x2 4200+
- Hardy with OpenOffice2.4
- nvidia

follow your path,the problem dissapears

thank you very much!

[Lele83x (lele83x)]

Same bug here:

amd64 with nvidia binary drivers

removing ooffice gtk and ooffice gnome makes it work but of course without the default interface.

[TheOV (tyler-harangozo)]

I reinstalled openoffice.org-gnome (which also installs openoffice-org-gtk) today, and everything works fine.

[Reed Lipman (rmlipman)]

Today's updates in proposed (libcairo2 and libgksu2-0) seemed to fix it for me.

[Night Train (nighttrain)]

On 64 bit Hardy Heron with nVidia drivers the problem persists also with libcairo2 and libgksu2-0 update (and installing again openoffice.org-gnome and openoffice-org-gtk).

[Reed Lipman (rmlipman)]

To add to my report, I'm also running 64bit hardy with nvidia drivers.

On Wed, Jun 4, 2008 at 4:53 PM, Night Train <email address hidden> wrote:
> On 64 bit Hardy Heron with nVidia drivers the problem persists also with
> libcairo2 and libgksu2-0 update (and installing again openoffice.org-
> gnome and openoffice-org-gtk).
>
> --
> OpenOffice 2.4 in Hardy AMD64, Locking assertion failure
> https://bugs.launchpad.net/bugs/236676
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[TheOV (tyler-harangozo)]

The fix has worked, but I still get the error in one user account (I tried deleting .openoffice.org2 and that didn't help). Any ideas?

[Reed Lipman (rmlipman)]

I'm reopening this bug. The updates in my previous post only fixed it on my laptop. My desktop still suffers the same problems after updating libcairo and libgksu. I'm marking this as incomplete for more testing with the rc2 version.

[Ralf Naujokat (ubuntu-ralf-naujokat)]

Is the OO update incomplete or broken?

I get 2.4.1-rc2 for openoffice.org-base-core and 2.4.1.-rc1 for openoffice.org-common as latest version.
I tried Main Server, Server for USA and Server for Germany.

greetings
  Ralf

[Reed Lipman (rmlipman)]

The rc2 update just hit the the main server. Seems to work for me, but
I'm going to leave the bug's status as is until I get another
confirmation with rc2.

On Thu, Jun 5, 2008 at 3:10 AM, Ralf Naujokat <email address hidden> wrote:
> Is the OO update incomplete or broken?
>
> I get 2.4.1-rc2 for openoffice.org-base-core and 2.4.1.-rc1 for openoffice.org-common as latest version.
> I tried Main Server, Server for USA and Server for Germany.
>
> greetings
> Ralf
>
> --
> OpenOffice 2.4 in Hardy AMD64, Locking assertion failure
> https://bugs.launchpad.net/bugs/236676
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Ralf Naujokat (ubuntu-ralf-naujokat)]

Yes, seems ok, i upgraded three machines to rc2 from the Main Server.
greetings
Ralf

[madblueimp (madblueimp)]

I just upgrade to rc2 (from the main server), but the problem persists for my main user.
With a new user profile, Open Office works fine without problems.
Deleting ~/.openoffice.org2 doesn't seem to fix the problem, so I guess it is related to some gconf or gnome setting.

[Tregubov Evgenii (martyr)]

Latest upgrade fixed the problem. Thanks.

[TheOV (tyler-harangozo)]

I continue to still have the problem with one of my user accounts. I'll try deleting .gconf and see if that helps.

[madblueimp (madblueimp)]

I just synced any config directory and config file in my main users home directory with another test profile to see if the problem has anything to do with a user defined setting inside the home directory.
The result is still the same: The known "Locking assertion failure" when calling openoffice with my main user and no problem with the test user account.
Is there any user-specific config or cache related to Open Office/GTK which could produce this problem?

[Karl (kzawoy)]

I'm having the same problem while loading OpenOffice 2.4 in Hardy AMD64.

You advice would be appreciated.

thx,

Karl

[Reed Lipman (rmlipman)]

After running the update, I still get the error when I open in a shell. There are no problems with opening it from Alt+F2 or the menu.

[madmonk (madmonk80)]

Same problem here...Ubuntu 8.04 64bit openoffice 2.4 rc2 doesn't start, neither from root or terminal or ALT+F2.

The only workaround that works is removing openoffice.org-gnome and gtk support.

[TheOV (tyler-harangozo)]

After creating a new user profile (and copying all the old configs over except for .gconf and .config), OpenOffice 2.4rc2 works fine.

[thunderstreich (smreichling)]

I have this same problem whenever I launch an openoffice app from the applications menu or terminal. However, double clicking on a document I've created previously opens the program just fine. Does this work for others?

I'm using Ubuntu 8.04 64-bit OpenOffice.org 2.4.1 rc2.

[JurgenD (jurgen-debo)]

yes, some bug.
I removed Openoffice completely.
And i added all additional packages manually.
It blocks when You install openoffice.org-gnome and openoffice.org-gtk

It starts to works again after doing:
#apt-get remove openoffice.org-gtk

(as told by Mr Vudimir)

[Dylan Hunter (dylan-dylanhunter)]

Just updated OO 5 mins ago, (openoffice.org-core 1:2.4.1-1ubuntu1, Fri Jun 13 14:46:42 UTC 2008) problem's still here. JurgenD's solution still works, (and reinstallation of openoffice.org-gtk causes it to die again).

[numberxiii (frederic-marchal)]

As Dylan, I've just updated OO a few hours ago (openoffice.org-core 1:2.4.1-1ubuntu1).
Problem's still here and JurgenD's solution still works.
But before today's updating, I hadn't encountered any problem.

[Chris Cheney (ccheney)]

This is a duplicate of bug #185311

[Manlypain (manlypain)]

I updated OO this morning and i had a java error first then this one
javaldx: Could not find a Java Runtime Environment!
rklinkefus@linuxcore2:~$ Locking assertion failure. Backtrace:
...
When i did a search on this i found that i now needed openoffice java

Well i installed that but then got error in this thread
Locking assertion failure. Backtrace:
#0 /usr/lib/libxcb-xlib.so.0 [0x7fd3aff8297c]
...

i removed openoffice.org-gtk and now i can work

i am running amd64 with Nvidia card and using Hardy
FYI i am a Linux noob

[Robert Norman Higgins (drhiggins)]

Similar problem after last ubuntu update that included upgrades for openoffice.

However, the interesting thing here is that (as noted earlier) the problem only occurred for my main user, and not a test user that I switched to.

So, something about the gnome integration, and some other application or config factor are causing this to happen to only some users on one system.

Removed openoffice.org-gtk and openoffice now works.

---rob---

[PaulPL (pawcio-s-deactivatedaccount)]

After update today I've got problem with starting OO on 32bit system. I've the same bug as user "rslrdx" above. I did only small workaround.. maybe help others, please run it terminal:

$ soffice

When previous session hanged then shows App restore creator and click Cancel. Next close it, and rerun it via soffice in terminal. It run blank page, next select in menu

 File->New->Calc

and it works..

OO version: 2.4.1-1ubuntu1

Best regards

[Chris Cheney (ccheney)]

Dr. Rob Higgins,

If you reinstall openoffice.org-gtk and openoffice.org-gnome and then reboot does it work for your original user. The only things that I can think of that could cause it to work for some users but not others is the ~/.openoffice.org2 directory and a few other temporary files stored in /tmp which get removed at reboot.

Thanks,

Chris

[Vinny2691 (cfleming2691)]

I have removed all Open Office programs and then re-installed them but still have the same problem of it crashing on startup.

[Stunts (f-pinamartins)]

@ Chris Cheney:

I too have tried what you recommend, but it doesn't really work.
I get the exact same error after reboot.
BTW, I used apt-get purge instead of apt-get remove, in order to get rid of all config files. I have also deleted ~/.openoffice.org2, just to make sure it was 100% clear.
Based on the bug reports that are duplicates of this one, it seems to me that this is only happening on the user account that made the updates. I could be wrong, tho...

[pauljohn32 (pauljohn32)]

Remove the packages openoffice.org-gnome and openoffice.org-gtk. Then the program WILL run if you type "soffice". I did not re-install anything, just kill the unnecessary "enhancement" components.

pj

[Chris Cheney (ccheney)]

The only explanation I can think of that removing openoffice.org-gtk openoffice.org-gnome fixes the problem for the user who installed the program would be if some of the files in the users home directory (or /tmp) are not properly owned by the user. Since it appears that it isn't a /tmp issue since Stunts tested that then it is probably something else in the users home directory.

What does the following show you:

find (/home/username) -uid 0

eg: find /home/ccheney -uid 0

Under normal circumstances this should show nothing, if it does show something then it probably needs to have ownership changed back to the user whose home directory it is in. If this shows a file that belongs to gtk/gnome then it may be the reason OpenOffice.org is not properly working.

Chris

[Stunts (f-pinamartins)]

You were right!
Some files were found:
francisco@MegalaptopII:~$ find /home/francisco -uid 0
/home/francisco/.openoffice.org2/user/config/soffice.cfg/modules/StartModule/accelerator
/home/francisco/.openoffice.org2/user/config/soffice.cfg/modules/StartModule/accelerator/en-GB
/home/francisco/.openoffice.org2/user/config/soffice.cfg/modules/StartModule/accelerator/en-GB/current.xml

using:
francisco@MegalaptopII:~$ chown francisco:francisco .openoffice.org2 -R
chown: changing ownership of `.openoffice.org2/user/config/soffice.cfg/modules/StartModule/accelerator/en-GB/current.xml': Operation not permitted
chown: changing ownership of `.openoffice.org2/user/config/soffice.cfg/modules/StartModule/accelerator/en-GB': Operation not permitted
chown: changing ownership of `.openoffice.org2/user/config/soffice.cfg/modules/StartModule/accelerator': Operation not permitted

had to change the permissions with sudo (which somewhat makes sense...)

However, changing owners back to my main user did not let me run openoffice.org again.
I'm still getting the very same error message.

[Alexander Brügmann (brueggi-brueggisite)]

I had the same permission issue. I changed them back to the proper user and after that there are no error messages anymore. But openoffice doesn't start either... Using "sudo openoffice" it works fine.

[Boudewijn (wankelwankel)]

Also posted in the thread on bug 185311 / xorg/libsdl

As far as openoffice is concerned, a workaround that works for me, is to run via SSH:

me@gao:~$ ssh -Y localhost
me@localhost's password:
Linux gao 2.6.24-17-generic #1 SMP Thu May 1 13:57:17 UTC 2008 x86_64

The programs included with the Ubuntu system are free software;
the exact distribution terms for each program are described in the
individual files in /usr/share/doc/*/copyright.

Ubuntu comes with ABSOLUTELY NO WARRANTY, to the extent permitted by
applicable law.

To access official Ubuntu documentation, please visit:
http://help.ubuntu.com/
Last login: Sat Jun 21 18:16:03 2008
me@gao:~$ soffice
me@gao:~$

I run Kubuntu; amd64 / ati fglrx.

As far as the Gnome enhancements is concerned:
me@gao:~$ aptitude search openoffice |grep gnome
p openoffice.org-gnome - GNOME Integration for OpenOffice.org (VFS,
v openoffice.org-gtk-gnome -
v openoffice.org2-gnome -
me@gao:~$ aptitude search openoffice |grep gtk
p openoffice.org-gtk - GTK+ Integration for OpenOffice.org (Widge
v openoffice.org-gtk-gnome -

There are no "un0wn3d" files in the home directory:
me@gao:~$ find /home/linh/ -uid 0
me@gao:~$

Lastly: there is another user on this laptop, with the same problem. I did not try creating a new profile.

[Justin (justin-moser)]

I have the same problem since updating the other day. I'm on an AMD64 computer. I do not have openoffice.org-gtk or openoffice.org-gnome installed, as I'm running this from KDE.

I tried several workarounds suggested in this and i think another bug. the only thing that worked is the SSH thing in the last post.

that suggests to me that it's an environment issue.

[Justin (justin-moser)]

tried adding a test user and ran openoffice. it loaded just fine. it's really looking like an env issue.

[Chris Cheney (ccheney)]

Boudewijn,

This goes to you as well as to others:

Why do you have openoffice.org-gtk and openoffice.org-gnome installed on Kubuntu it is supposed to only install openoffice.org-kde. Does removing those two and installing openoffice.org-kde instead fix the problem for those of you running under Kubuntu/KDE?

I'm not sure why it would cause a problem to have it installed while running under KDE but it shouldn't be installed by default in any case on Kubuntu. So I don't know why it was installed on Kubuntu systems.

Thanks,

Chris

[Chris Cheney (ccheney)]

Oh never mind, I misread the output of that command thinking it was installed, apparently 'p' means purged (not installed).

Chris

[joe williams (joetify)]

removing openoffice.org-gnome and openoffice.org-gtk worked for me. i have 'LIBXCB_ALLOW_SLOPPY_LOCK=1' set as well and am running x86_64.

[Chris Cheney (ccheney)]

Joe,

So this only happens for you when running under Kubuntu amd64 (KDE) if openoffice.org-gnome and openoffice.org-gtk is also installed?

Thanks,

Chris

[Shiba (shiba89)]

Me too (26/06/2008).
Removing openoffice.org-gtk worked for me. However, it worked with openoffice.org-gtk installed when I launched it with sudo/gksu. It even worked when I made a new user, although it was not very stable. I'd like to know why this version of OpenOffice.org is in the normal Update repository, since this bug it's known for about a month...

[moron (slave-codegrunt)]

Howdy. I am experiencing the same problem under Kubuntu / Hardy AMD64 and do not have openoffice.org-gtk or openoffice.org-gnome installed. I do however have openoffice.org-kde installed and removing that allows me to start soffice (without the preferred interface of course).

Deleting ".openoffice.org2" has no effect on whether the app will start or not. Using "sudo soffice" does not let me launch either and so far this bug seems to affect all methods I have tried for launching (command line, menu, "open with", etc.).

Cheers

example output from command line:

 Locking assertion failure. Backtrace:
#0 /usr/lib/libxcb-xlib.so.0 [0x7fb1dfed697c]
#1 /usr/lib/libxcb-xlib.so.0(xcb_xlib_lock+0x15) [0x7fb1dfed6a15]
#2 /usr/lib/libX11.so.6 [0x7fb1e3ba0323]
#3 /usr/lib/libX11.so.6(XCreatePixmap+0x3f) [0x7fb1e3b77b6f]
#4 /usr/lib/openoffice/program/libvclplug_gen680lx.so [0x7fb1d9bc9ddd]
#5 /usr/lib/openoffice/program/libvclplug_gen680lx.so(_ZN11X11SalFrame4InitEmiP16SystemParentDatab+0x971) [0x7fb1d9b8ee81]
#6 /usr/lib/openoffice/program/libvclplug_gen680lx.so(_ZN11X11SalFrameC2EP8SalFramemP16SystemParentData+0x30d) [0x7fb1d9b8f9cd]
#7 /usr/lib/openoffice/program/libvclplug_kde680lx.so [0x7fb1db4c791b]
#8 /usr/lib/openoffice/program/libvclplug_kde680lx.so [0x7fb1db4c7984]
#9 /usr/lib/openoffice/program/libvcl680lx.so [0x7fb1e743d4ed]
#10 /usr/lib/openoffice/program/libvcl680lx.so [0x7fb1e73d2322]
#11 /usr/lib/openoffice/program/libvcl680lx.so(_ZN9TabDialogC2EP6WindowRK5ResId+0x5f) [0x7fb1e740f1cf]
#12 /usr/lib/openoffice/program/libsvx680lx.so [0x7fb1d227a084]
#13 /usr/lib/openoffice/program/libsvx680lx.so [0x7fb1d244edb4]
#14 /usr/lib/openoffice/program/libsvx680lx.so [0x7fb1d2450540]
#15 /usr/lib/openoffice/program/soffice.bin(_ZN7desktop19impl_callRecoveryUIEhhh+0x5af) [0x43203f]
#16 /usr/lib/openoffice/program/soffice.bin(_ZN7desktop7Desktop9SaveTasksEv+0x12) [0x4323e2]
#17 /usr/lib/openoffice/program/soffice.bin(_ZN7desktop7Desktop9ExceptionEt+0x2d5) [0x433a75]
#18 /usr/lib/openoffice/program/libvcl680lx.so [0x7fb1e7273326]
#19 /usr/lib/openoffice/program/libuno_sal.so.3 [0x7fb1e5018512]

[Stefan Metzger (kosh-unearth)]

Hello. I have the same problem using openoffice.org 1:2.4.1-1ubuntu1 from Fri Jun 13 14:46:42 UTC 2008 on AMD64.

The main user cannot start OpenOffice anymore using conventional means like double click on a document or using the menu.

However running only the core '/usr/lib/openoffice/program/soffice' without loading any specific module (writer, calc...) works nicely for me. I can create or open a new document and the appropriate module will be run with no problems at all. Also giving it a file as (the only) argument will load and display it just fine.

[DanB (dan-signup)]

I am having exactly the same problem as Stefan Metzger above. It has only started doing this today. I am running straight Ubuntu Hardy AMD64.

[Chris Cheney (ccheney)]

This will be fixed in openoffice.org 1:2.4.1-1ubuntu2 uploaded to the archive later today. It will take a while to build so please be patient.

Thanks,

Chris

[rhi (rhi-deactivatedaccount)]

I have the same problem, but running soffice doesn't work for me.

[Sam_ (and-sam)]

Hi Chris,
first of all I'd like to thank you for the effort.
After all we've proofed to be patient, since the bug is around awhile.
However, for a non geek it's amazing, reading the 17 duplicates, that you track it down, even the profs can't reproduce it on their systems.

[Chris Cheney (ccheney)]

Unfortunately the upload is still stuck in the approval queue so it will be a while longer before it is be available for install.

[Xiao_Mingyang (xmy20051643)]

I will try to uninstall package:
openoffice.org-gtk
openoffice.org-gnome ,and then check if OOo gets to work now,i have the same trouble on a AMD64 cpu and ATI graphics restricted driver hardy system.

And i want to thank you to get us a way to run OOo now.

Locking assertion failure. Backtrace:
#0 /usr/lib/libxcb-xlib.so.0 [0x7f6c8754997c]
#1 /usr/lib/libxcb-xlib.so.0(xcb_xlib_lock+0x15) [0x7f6c87549a15]
#2 /usr/lib/libX11.so.6 [0x7f6c8b213323]
#3 /usr/lib/libX11.so.6(XCreateWindow+0x44) [0x7f6c8b20ad54]
#4 /usr/lib/libgdk-x11-2.0.so.0(gdk_window_new+0x395) [0x7f6c870f3c05]
#5 /usr/lib/libgtk-x11-2.0.so.0 [0x7f6c827824c8]
#6 /usr/lib/libgobject-2.0.so.0(g_closure_invoke+0x10f) [0x7f6c86587bcf]
#7 /usr/lib/libgobject-2.0.so.0 [0x7f6c8659b386]
#8 /usr/lib/libgobject-2.0.so.0(g_signal_emit_valist+0x875) [0x7f6c8659d0d5]
#9 /usr/lib/libgobject-2.0.so.0(g_signal_emit+0x83) [0x7f6c8659d483]
#10 /usr/lib/libgtk-x11-2.0.so.0(gtk_widget_realize+0x77) [0x7f6c82773957]
#11 /usr/lib/openoffice/program/libvclplug_gtk680lx.so [0x7f6c82b2b76d]
#12 /usr/lib/openoffice/program/libvclplug_gtk680lx.so [0x7f6c82b2c16a]
#13 /usr/lib/openoffice/program/libvclplug_gtk680lx.so [0x7f6c82b2c82b]
#14 /usr/lib/openoffice/program/libvclplug_gtk680lx.so [0x7f6c82b04f64]
#15 /usr/lib/openoffice/program/libvcl680lx.so [0x7f6c8eab04ed]
#16 /usr/lib/openoffice/program/libvcl680lx.so [0x7f6c8ea45322]
#17 /usr/lib/openoffice/program/libvcl680lx.so(_ZN9TabDialogC2EP6WindowRK5ResId+0x5f) [0x7f6c8ea821cf]
#18 /usr/lib/openoffice/program/libsvx680lx.so [0x7f6c78a99084]
#19 /usr/lib/openoffice/program/libsvx680lx.so [0x7f6c78c6ddb4]

[Xiao_Mingyang (xmy20051643)]

really thanks,it does work,but the interface looks a little ugly,while,i installed openoffice.org-kde,it looks much more better now.

[Steve Langasek (vorlon)]

Accepted into -proposed, please test and give feedback here. Please see https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you in advance!

[bwallum (rbw2)]

How do I get the openoffice.org-gtk update with a terminal command please?

I've tried the Hardy proposed tick box method, tried both Main and UK repositories and no update to be seen. Thanks to all those working on this bug, It has been embarrassing supporting user friends just starting out with Ubuntu.

Very happy to test the fix on AMD64 with nvidia graphics driver, once I can get hold of it.

[Emiliano (emiliano-perulli)]

Nothing yet in the Hardy proposed repo. Maybe we have to still wait a few.

[captive (salvo-schifani)]

Updated just a few minutes ago, now ooo works!!!
Thanks!

[oschwa2s (oliver-schwaneberg)]

Hi everybody,
I just installed the new openoffice packages from ubuntu-proposed and everything works well again!
Thank you Chris, good work!
Cheers,
Olli

[Lukas Hejtmanek (xhejtman)]

could the new version of openoffice be uploaded also to ubuntu/intrepid?

[Paul Holcomb (noptys)]

Fixed for me as well with 2.4.1-1ubuntu2 from hardy-proposed

[Stunts (f-pinamartins)]

Fixed all problems for me as well.
Plus, oo.org is now a lot more responsive then when using the workarounds.
Thank you very much Chris. You are truly good at this!

[Stefan Metzger (kosh-unearth)]

The proposed OpenOffice.org update has fixed my problems as well. Thanks a lot!

[Steve Langasek (vorlon)]

feedback is overwhelmingly positive, marking as 'verification-done' :)

[Philip Belemezov (phible)]

The fix works for me too, thanks a lot for the good work!

[Vinny2691 (cfleming2691)]

With the changes Chris has made I'm back to being a happy little Hardy Heron

[Nizar Kerkeni (nizarus)]

hope that this fix will added to normal update as soon as possible.

[Alejandro Díaz-Caro (janus)]

I have a problem in kubuntu amd64 updated until today (and without openoffice.org-gnome nor openoffice.org-gtk installed).
This issue appears either as normal user or as root.
I have a nvidia graphic card with privative drivers.
I'm not sure if the bug I reported is a duplicate of this one, as somebody marked it. (https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/243428). My specific problem is just when I close openoffice. I can use it without any problem until I close it, then it crashes and I receive an error message (but after I saved my work and closed the application).

[dchamp (dchamp)]

I'm having the same problem, (try to open any of oofice apps and it opens and closes quickly) and once I get the aptitude interface up, I guess I don't know what to do.

Ok, I'm a noob at linux, I admit it. But someone, somewhere must have a step-by-step on how to fix this as it's driving me nuts and I'm the kind of person that wants to have everything working just so.

Any help would be greatly appreciated.

Dave
<email address hidden>

[Chris Cheney (ccheney)]

Alejandro and dchamp,

Upgrade to openoffice.org 1:2.4.1-1ubuntu2 in hardy-proposed and let me know if that fixes your problem.

Thanks,
Chris

[Marcelo Fernandez (fernandezm)]

I upgraded to the openoffice 1:2.4.1-1ubuntu2 in hardy-proposed packages and now OpenOffice.org starts fine!

Those packages worked without problems for me.

Thank you, Chris
Marcelo

[Alejandro Díaz-Caro (janus)]

I updated to the package in hardy-proposed and the problem was solved. OpenOffice.org closes properly now. Thanks Chris.

[thesoffish (thesoffish)]

I updated the packages from hardy-proposed as well, and OpenOffice.org now starts fine. Thanks Chris!

[Steve Langasek (vorlon)]

copied to hardy-updates.

[Steve Langasek (vorlon)]

and copied to intrepid.

[dchamp (dchamp)]

Ok, I downloaded it... but seeing as I'm a complete noob, can someone give me the step by step instructions on how to install please.

Thank you.
Dave/DChamp

[oschwa2s (oliver-schwaneberg)]

Okay dchamp I will try it, but I'm not sure about the english menu structure so I'll explain it in german and english:

German:
Starte im Gnome-Panel (die Menüleiste oben am Bildschirm) zu
System->Systemverwaltung->Synaptic-Paketverwaltung
(Passwort eingeben)
Dann hast du die Synaptic Paketverwaltung offen.
Hier musst du unter
Einstellungen->Paketquellen unter dem Reiter "Aktualisierungen" die Haken bei
"Vorab veröffentlichte Aktualisierungen (hardy-proposed)" und "Nicht unterstützte Aktualisierungen (hardy-backports)" setzen.
Dann den Dialog schließen und auf den Button "Neu laden" klicken.
Anschließend auf "Aktualisierungen vormerken"
und dann auf "Anwenden". Der Rest sollte sich dann von selbst ergeben.

English:
Start
System->System settings->Synaptic-Package manager
on the gnome-panel
(enter password)
Now your inside the Synaptic Package Manager.
So click on
Settings->Package sources and chose the tab "Updates" and check the boxes
"Proposed Updates (hardy-proposed)" and "Unsupported Updates (hardy-backports)".
Then reload the package informations by clicking on the button "Reload".
And then click on the next button "Preselect Updates" (or whatever).
Finally you need to click on the "Apply"-Button.
After that all available updates (not only for ooo) are installed on your system.

Good luck!

[Harry Noway (voralb-radio)]

I can confirm; I did the same and OOo works fine (I tried main
functions) without problems. Thans to all for help.

Harry

Marcelo Fernandez schrieb:
> I upgraded to the openoffice 1:2.4.1-1ubuntu2 in hardy-proposed packages
> and now OpenOffice.org starts fine!
> Those packages worked without problems for me.
> Thank you, Chris
> Marcelo

--
Mit freundlichen Grüßen

Harald Greiner

Nicht in der Kenntnis liegt die Frucht,
sondern im Erfassen.

(Bernhard von Clairvaux)

[dchamp (dchamp)]

Trying it now oschwa2s.

I was able to read your instructions just fine.. will let you know when it finishes.

[dchamp (dchamp)]

OUTSTANDING!!!
Works perfectly oschwa2s.

Thank you EVER so much.

[oschwa2s (oliver-schwaneberg)]

No problem, dude!
(I'm sorry for spaming around a little bit)

[dchamp (dchamp)]

No spamming at all, you had the right answer and posted it just as I like it (simple as I'm a noob at Ubuntu).

THIS...is why people should switch to Linux. So many wonderful, helpful people.

[blazerw (randy-1702)]

This is happening in Jaunty Alpha 3, AMD64, OpenOffice 3.0. Every time I try to "Save As", oo.org freezes. The window turns grey and can be killed. Try uninstalling, uninstalling with purge, removed the gnome package, deleted the .openoffice.org directory. It always freezes. Are there any logs / other files I can look at or provide?