External audio device shows up in the sound output options but the sound keeps being emitted from the internal laptop speaker, or none at all.
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
PulseAudio |
Fix Released
|
Unknown
|
|||
pulseaudio (Ubuntu) |
Fix Released
|
High
|
Sebastien Bacher | ||
Focal |
Fix Released
|
High
|
Daniel van Vugt | ||
Groovy |
Fix Released
|
High
|
Sebastien Bacher |
Bug Description
[Impact]
Selected audio output device in Settings is ignored after upgrading to Ubuntu 20.04.
[Test Case]
Start with an older version of Ubuntu like 19.04 or 19.10 and upgrade to 20.04. When done, attempt to connect a Bluetooth or USB audio device and use it via Settings.
[Regression Potential]
Unknown/low. The fix is from upstream and has already been released to Ubuntu 20.10 without any problems. Only worth noting it works by detecting and removing audio configurations made via older versions of PulseAudio. So upon upgrading some old settings may be reset to defaults, but the idea is that's less bad than audio devices being unusable (this bug).
[Original Bug Report]
Ubuntu version: focal dev
Kernel version: 5.4.0-14-generic #17-Ubuntu SMP Thu Feb 6 22:47:59 UTC 2020
Pulseaudio: 1:13.99.1-1ubuntu1
Device CID: 201704-25503
Steps to reproduce:
1. Connect an audio interface. I tried with BT headphones and speakers as well as a USB microphone/output.
2. Make sure it's the one selected as "Output device"
3. Click "Test"
-> the test sound outputs from the internal laptop speakers (NOK)
4. Select "Speakers - Built-in Audio" as Output device and click "Test"
-> the test sound outputs from the internal laptop speakers (OK)
5. Try to switch back to the BT device and click Test
-> same result as in step 3
Tested with 2 different BT devices (one headset and one speaker) as well as a USB audio interface (Zoom H2N microphone).
Attached are btmon logs captured during the procedure described above, and pactl logs capture after step 7.
I was previously using 19.04 and 19.10 on this device and never experienced this kind of issue.
Up to this morning, it was harder to connect the BT device, but once connected, the sound would output on it as expected. Now, the BT connection seems to work better, but I can't output the sound to the BT device...
I tried to reboot the device, and also to suspend/resume, but in each case, the BT device can connect back, but the sound is still output from the internal laptop speakers, even when the BT device is selected in the Sound settings.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu1
ProcVersionSign
Uname: Linux 5.4.0-14-generic x86_64
ApportVersion: 2.20.11-0ubuntu18
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/pcmC0D0c: pieq 1566 F...m pulseaudio
/dev/snd/pcmC0D0p: pieq 1566 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Mar 5 22:15:50 2020
InstallationDate: Installed on 2020-01-17 (48 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200116)
SourcePackage: pulseaudio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/23/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.14.0
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7370
dmi.product.sku: 07E9
dmi.sys.vendor: Dell Inc.
tags: | added: ce-qa-concern rls-ff-incoming |
tags: | added: a2dp |
tags: | removed: rls-ff-incoming |
description: | updated |
summary: |
- [Zoom USB audio on Dell Inspiron 7370] shows up in the sound output - options but the sound keeps being emitted from the internal laptop - speaker + [Dell Inspiron 7370] shows up in the sound output options but the sound + keeps being emitted from the internal laptop speaker |
description: | updated |
description: | updated |
tags: | added: rls-ff-incomong |
tags: |
added: rls-ff-incoming removed: rls-ff-incomong |
Changed in pulseaudio: | |
status: | Unknown → New |
Changed in pulseaudio (Ubuntu Focal): | |
status: | Confirmed → In Progress |
assignee: | nobody → Sebastien Bacher (seb128) |
tags: | removed: rls-ff-incoming |
summary: |
- Audio device shows up in the sound output options but the sound keeps - being emitted from the internal laptop speaker + External audio device shows up in the sound output options but the sound + keeps being emitted from the internal laptop speaker |
summary: |
External audio device shows up in the sound output options but the sound - keeps being emitted from the internal laptop speaker + keeps being emitted from the internal laptop speaker, or none at all. |
Changed in gnome-control-center (Ubuntu Focal): | |
status: | Incomplete → Invalid |
Changed in pulseaudio: | |
status: | New → Fix Released |
Changed in pulseaudio (Ubuntu): | |
status: | In Progress → Fix Committed |
tags: | added: fixed-in-13.99.2 fixed-upstream |
no longer affects: | gnome-control-center (Ubuntu Focal) |
no longer affects: | gnome-control-center (Ubuntu) |
no longer affects: | gnome-control-center |
Changed in pulseaudio (Ubuntu Focal): | |
milestone: | none → ubuntu-20.04.1 |
description: | updated |
This might be more of an issue with handing sound devices being added and removed that being bluetooth specific. Last week I experienced the same behavior when plugging in my USB headphones. Removing them and plugging them in again worked though. I haven't been able to reproduce this today though. I'll keep trying and report back.