Comment 29 for bug 1866194

HI

My problem returned.
When I use analog I run pavucontrol-qt and then I select the correvt input device.

I don't know why but it seems like the default audio selector does not work

[Shaun .T - Chat @ Spike](https://spikenow.com/r/a/?ref=spike-organic-signature&_ts=hc2k8) [hc2k8]

On April 24, 2020 at 21:21 GMT, David Bridson <email address hidden> wrote:

I'm experiencing the same problem on a fresh install of Ubuntu Mate
20.04 on a Dell XPS 13 9350.

Sound works correctly using the internal speakers. If you plug in analog
headphones to the 3.5mm jack, there is no sound from the headphones or
the internal speakers. All relevant options are unmuted in Sound
Settings. The Speaker Test exhibits the same behaviour.

Analog headphones worked correctly on this system under 18.04.

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duplicate bug report (1872146).
https://bugs.launchpad.net/bugs/1866194

Title:
External audio device shows up in the sound output options but the
sound keeps being emitted from the internal laptop speaker, or none at
all.

Status in gnome-control-center:
Unknown
Status in PulseAudio:
New
Status in gnome-control-center package in Ubuntu:
Invalid
Status in pulseaudio package in Ubuntu:
In Progress
Status in gnome-control-center source package in Focal:
Invalid
Status in pulseaudio source package in Focal:
In Progress

Bug description:
Ubuntu version: focal dev
Kernel version: 5.4.0-14-generic #17-Ubuntu SMP Thu Feb 6 22:47:59 UTC 2020
Pulseaudio: 1:13.99.1-1ubuntu1
Device CID: 201704-25503

Steps to reproduce:

1. Connect an audio interface. I tried with BT headphones and speakers as well as a USB microphone/output.
2. Make sure it's the one selected as "Output device"
3. Click "Test"
-> the test sound outputs from the internal laptop speakers (NOK)
4. Select "Speakers - Built-in Audio" as Output device and click "Test"
-> the test sound outputs from the internal laptop speakers (OK)
5. Try to switch back to the BT device and click Test
-> same result as in step 3

Tested with 2 different BT devices (one headset and one speaker) as
well as a USB audio interface (Zoom H2N microphone).

Attached are btmon logs captured during the procedure described above,
and pactl logs capture after step 7.

I was previously using 19.04 and 19.10 on this device and never
experienced this kind of issue.

Up to this morning, it was harder to connect the BT device, but once
connected, the sound would output on it as expected. Now, the BT
connection seems to work better, but I can't output the sound to the
BT device...

I tried to reboot the device, and also to suspend/resume, but in each
case, the BT device can connect back, but the sound is still output
from the internal laptop speakers, even when the BT device is selected
in the Sound settings.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu1
ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
Uname: Linux 5.4.0-14-generic x86_64
ApportVersion: 2.20.11-0ubuntu18
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: pieq 1566 F.... pulseaudio
/dev/snd/pcmC0D0c: pieq 1566 F...m pulseaudio
/dev/snd/pcmC0D0p: pieq 1566 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Mar 5 22:15:50 2020
InstallationDate: Installed on 2020-01-17 (48 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200116)
SourcePackage: pulseaudio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/23/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.14.0
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.14.0:bd04/23/2019:svnDellInc.:pnInspiron7370:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7370
dmi.product.sku: 07E9
dmi.sys.vendor: Dell Inc.

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