Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Invalid
|
Undecided
|
Unassigned |
Bug Description
Hello,
I have installed ubuntu 18.04 LTS on my laptop Acer aspire E1-571 and I cannot turn on the bluetooth. It's not that it doesn't find the devises, but I do not either have the option to turn it on.
I've tried installing all drivers I have found (bluez gnome, blueman, shell extension...), but the same issue remains.
It is no blocked either, I've tried "sudo rfkill list" in every modification and always the same:
0: acer-wireless: Wireless LAN
Soft blocked: no
Hard blocked: no
1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
2: brcmwl-0: Wireless LAN
Soft blocked: no
Hard blocked: no
Do someone know what might be happening? Any solution?
Thank you so much in advance.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-05-15 (29 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
InterestingModules: bluetooth
MachineType: Acer Aspire E1-571
NonfreeKernelMo
Package: linux
PackageArchitec
ProcEnviron:
TERM=xterm-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=es_ES.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
Tags: third-party-
Uname: Linux 4.15.0-23-generic x86_64
UnreportableReason: Este no es un paquete oficial de Ubuntu. Desinstale cualquier paquete de terceros e inténtelo de nuevo.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 02/19/2013
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V2.14
dmi.board.
dmi.board.name: EA50_HC_CR
dmi.board.vendor: Acer
dmi.board.version: Type2 - Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Insyde Corp.
dmi.chassis.
dmi.modalias: dmi:bvnInsydeCo
dmi.product.family: Type1Family
dmi.product.name: Aspire E1-571
dmi.product.
dmi.sys.vendor: Acer
hciconfig:
Changed in bluez (Ubuntu): | |
status: | Incomplete → New |
Changed in linux (Ubuntu): | |
status: | Incomplete → New |
Javi,
My first thought is that it looks like the kernel doesn't have a driver that supports your bluetooth hardware. If it did then the 'rfkill' command would usually mention "bluetooth".
Next, please run the following commands on the machine:
lspci -k > lspci.txt
lsusb > lsusb.txt
dmesg > dmesg.txt
dpkg -l > dpkg.txt
and then attach the resulting four text files to this bug.