Comment 21 for bug 1776859

So you know the version:

On 14 June 2018 at 12:12, Javier Rodríguez <email address hidden> wrote:

> File added.
>
> Never used it in windows, never needed it.
>
> And I installed bluez via "ubuntu's software", should I remove from there?
>
>
> On 14 June 2018 at 11:54, Daniel van Vugt <email address hidden>
> wrote:
>
>> It appears you have a PCI-connected card:
>> Broadcom Limited BCM4313 802.11bgn Wireless Network Adapter
>>
>> But it's unclear if your wifi card supports bluetooth at all. In one
>> case on the web an engineer has mentioned "Some of the 4313's have BT,
>> and some don't.". I still can't find evidence your laptop supports
>> bluetooth at all. Did it work in Windows?
>>
>> Also, please add the missing file:
>> dpkg -l > dpkg.txt
>>
>> Finally, if you installed bluez via a snap, please try removing it.
>>
>> ** Changed in: linux (Ubuntu)
>> Status: New => Incomplete
>>
>> ** No longer affects: bluez (Ubuntu)
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1776859
>>
>> Title:
>> Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
>>
>> Status in linux package in Ubuntu:
>> Incomplete
>>
>> Bug description:
>> Hello,
>> I have installed ubuntu 18.04 LTS on my laptop Acer aspire E1-571 and I
>> cannot turn on the bluetooth. It's not that it doesn't find the devises,
>> but I do not either have the option to turn it on.
>> I've tried installing all drivers I have found (bluez gnome, blueman,
>> shell extension...), but the same issue remains.
>>
>> It is no blocked either, I've tried "sudo rfkill list" in every
>> modification and always the same:
>>
>> 0: acer-wireless: Wireless LAN
>> Soft blocked: no
>> Hard blocked: no
>> 1: phy0: Wireless LAN
>> Soft blocked: no
>> Hard blocked: no
>> 2: brcmwl-0: Wireless LAN
>> Soft blocked: no
>> Hard blocked: no
>>
>>
>> Do someone know what might be happening? Any solution?
>>
>> Thank you so much in advance.
>> ---
>> ProblemType: Bug
>> ApportVersion: 2.20.9-0ubuntu7.2
>> Architecture: amd64
>> CurrentDesktop: ubuntu:GNOME
>> DistroRelease: Ubuntu 18.04
>> InstallationDate: Installed on 2018-05-15 (29 days ago)
>> InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
>> (20180426)
>> InterestingModules: bluetooth
>> MachineType: Acer Aspire E1-571
>> NonfreeKernelModules: wl
>> Package: linux
>> PackageArchitecture: amd64
>> ProcEnviron:
>> TERM=xterm-256color
>> PATH=(custom, no user)
>> XDG_RUNTIME_DIR=<set>
>> LANG=es_ES.UTF-8
>> SHELL=/bin/bash
>> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-23-generic
>> root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
>> ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18
>> Tags: third-party-packages bionic wayland-session
>> Uname: Linux 4.15.0-23-generic x86_64
>> UnreportableReason: Este no es un paquete oficial de Ubuntu. Desinstale
>> cualquier paquete de terceros e inténtelo de nuevo.
>> UpgradeStatus: No upgrade log present (probably fresh install)
>> UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
>> _MarkForUpload: True
>> dmi.bios.date: 02/19/2013
>> dmi.bios.vendor: Insyde Corp.
>> dmi.bios.version: V2.14
>> dmi.board.asset.tag: Type2 - Board Asset Tag
>> dmi.board.name: EA50_HC_CR
>> dmi.board.vendor: Acer
>> dmi.board.version: Type2 - Board Version
>> dmi.chassis.type: 10
>> dmi.chassis.vendor: Insyde Corp.
>> dmi.chassis.version: V2.14
>> dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.14:bd
>> 02/19/2013:svnAcer:pnAspireE1-571:pvrV2.14:rvnAcer:rnEA50_
>> HC_CR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.14:
>> dmi.product.family: Type1Family
>> dmi.product.name: Aspire E1-571
>> dmi.product.version: V2.14
>> dmi.sys.vendor: Acer
>> hciconfig:
>>
>> To manage notifications about this bug go to:
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1776859
>> /+subscriptions
>>
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>