HPLIP

HP printer will not work on Ubuntu 14.04

Bug #1409386 reported by Dev
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
Unassigned

Bug Description

I have a LaserJet P4014n that just simply will not print. The printer manager can detect it, but it cannot be communicated with. Steps to recreate the problem: hook up printer, try to print. I have seen elsewhere that the 3.13.9-1 file will still allow it to print, however I have not been able to determine this myself.

HP_LaserJet_P4014
-----------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_P4014?zc=NPI16CB3F
PPD: /etc/cups/ppd/HP_LaserJet_P4014.ppd
PPD Description: HP LaserJet P4010 Series Postscript (recommended)
Printer status: printer HP_LaserJet_P4014 is idle. enabled since Sat 10 Jan 2015 01:50:15 PM CST
error: Unable to communicate with device (code=12): hp:/net/HP_LaserJet_P4014?zc=NPI16CB3F
error: unable to open channel
error: Communication status: Failed

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 1
Total Warnings: 0

Revision history for this message
goutam (goutamkk) wrote :

Hi,

Can you please download 'hplip-3.14.10.run' file from http://hplipopensource.com/hplip-web/gethplip.html and install it by running command 'sh hplip-3.14.10.run' in terminal.

This will install latest hplip-3.14.10 version in your system.

You can delete the existing print queue for this printer either using 'hp-setup -r' (or) 'system-config-printer'

Now, run command 'hp-setup' in terminal to re-configure the print queue for this printer.

Let us know if this helps to solve the issue

Rgds,
Goutam

Revision history for this message
Dev (vdevell11) wrote : Re: [Bug 1409386] Re: HP printer will not work on Ubuntu 14.04
Download full text (4.2 KiB)

Upon reinstalling 3.14.10, this is the last lines output and the
screenshots of attempting to run hp-setup. I was not able to automatically
detect the network printer except with Avahi, then received those errors
when trying to print a test page. A laptop hooked up to the USB port will
print, so it is not the printer itself at this point:

Would you like to setup a printer now (y=yes*, n=no, q=quit) ? y
Please make sure your printer is connected and powered on at this time.
Do you want to setup printer in GUI mode? (u=GUI mode*, i=Interactive mode)
: i
Running 'sudo hp-setup -i' command....

HP Linux Imaging and Printing System (ver. 3.14.10)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

(Note: Defaults for each question are maked with a '*'. Press <enter> to
accept the default.)

--------------------------------
| SELECT CONNECTION (I/O) TYPE |
 --------------------------------

  Num Connection Description

            Type

  -------- ----------
 ----------------------------------------------------------
  0* usb Universal Serial Bus (USB)

  1 net Network/Ethernet/Wireless (direct connection or
JetDirect)

Enter number 0...1 for connection type (q=quit, enter=usb*) ? 1

Using connection type: net

error: No device selected/specified or that supports this functionality.
error: hp-setup failed. Please run hp-setup manually.

RE-STARTING HP_SYSTRAY
----------------------

HP Linux Imaging and Printing System (ver. 3.14.10)
System Tray Status Service ver. 2.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

/usr/lib/python2.7/dist-packages/gtk-2.0/gtk/__init__.py:127:
RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
  set_interactive(1)

Respectfully,
Deven Voelker

On Mon, Jan 12, 2015 at 3:25 AM, goutam <email address hidden> wrote:

> Hi,
>
> Can you please download 'hplip-3.14.10.run' file from
> http://hplipopensource.com/hplip-web/gethplip.html and install it by
> running command 'sh hplip-3.14.10.run' in terminal.
>
> This will install latest hplip-3.14.10 version in your system.
>
> You can delete the existing print queue for this printer either using
> 'hp-setup -r' (or) 'system-config-printer'
>
> Now, run command 'hp-setup' in terminal to re-configure the print queue
> for this printer.
>
> Let us know if this helps to solve the issue
>
> Rgds,
> Goutam
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1409386
>
> Title:
> HP printer will not work on Ubuntu 14.04
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug description:
> I have a LaserJet P4014n that just simply will not print. The printer
> manager can detect it, but it cannot be communicated with. Steps to
> r...

Read more...

Revision history for this message
goutam (goutamkk) wrote :

can you provide us the output of the command "hp-setup -i -g <IP> " where <IP> is IP address of the printer

Revision history for this message
Dev (vdevell11) wrote :

I have also attached a .txt file containing the commands I used to check
the IP address, if those will help:

HP Linux Imaging and Printing System (ver. 3.14.10)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-setup[18054]: debug: param=172.30.132.32
hp-setup[18054]: debug: selected_device_name=None
(Note: Defaults for each question are maked with a '*'. Press <enter> to
accept the default.)

1

--------------------------------
| SELECT CONNECTION (I/O) TYPE |
 --------------------------------

  Num Connection Description

            Type

  -------- ----------
 ----------------------------------------------------------
  0* usb Universal Serial Bus (USB)

  1 net Network/Ethernet/Wireless (direct connection or
JetDirect)

Enter number 0...1 for connection type (q=quit, enter=usb*) ? 1

Using connection type: net

hp-setup[18054]: debug:
DEVICE CHOOSER setup_fax=True, setup_print=True
hp-setup[18054]: debug: getDeviceUri(None, None, ('hp',), None, , True)
hp-setup[18054]: debug: Mode=0
error: No device selected/specified or that supports this functionality.

Respectfully,
Deven Voelker

On Tue, Jan 13, 2015 at 12:00 AM, goutam <email address hidden> wrote:

> can you provide us the output of the command "hp-setup -i -g <IP> "
> where <IP> is IP address of the printer
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1409386
>
> Title:
> HP printer will not work on Ubuntu 14.04
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug description:
> I have a LaserJet P4014n that just simply will not print. The printer
> manager can detect it, but it cannot be communicated with. Steps to
> recreate the problem: hook up printer, try to print. I have seen
> elsewhere that the 3.13.9-1 file will still allow it to print, however
> I have not been able to determine this myself.
>
> HP_LaserJet_P4014
> -----------------
> Type: Printer
> Device URI: hp:/net/HP_LaserJet_P4014?zc=NPI16CB3F
> PPD: /etc/cups/ppd/HP_LaserJet_P4014.ppd
> PPD Description: HP LaserJet P4010 Series Postscript (recommended)
> Printer status: printer HP_LaserJet_P4014 is idle. enabled since Sat 10
> Jan 2015 01:50:15 PM CST
> error: Unable to communicate with device (code=12):
> hp:/net/HP_LaserJet_P4014?zc=NPI16CB3F
> error: unable to open channel
> error: Communication status: Failed
>
>
> --------------
> | PERMISSION |
> --------------
>
>
> -----------
> | SUMMARY |
> -----------
>
> Missing Required Dependencies
> -----------------------------
> None
>
> Missing Optional Dependencies
> -----------------------------
> None
>
>
> Total Errors: 1
> Total Warnings: 0
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1409386/+subscriptions
>

Revision history for this message
goutam (goutamkk) wrote :

Are you able to ping to the printer from your system ?
ping 172.30.132.32

Revision history for this message
Dev (vdevell11) wrote :

:~$ ping 172.30.132.32
PING 172.30.132.32 (172.30.132.32) 56(84) bytes of data.

^C
--- 172.30.132.32 ping statistics ---
477 packets transmitted, 0 received, 100% packet loss, time 475999ms

Respectfully,
Deven Voelker

On Wed, Jan 14, 2015 at 2:06 AM, goutam <email address hidden> wrote:

> Are you able to ping to the printer from your system ?
> ping 172.30.132.32
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1409386
>
> Title:
> HP printer will not work on Ubuntu 14.04
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug description:
> I have a LaserJet P4014n that just simply will not print. The printer
> manager can detect it, but it cannot be communicated with. Steps to
> recreate the problem: hook up printer, try to print. I have seen
> elsewhere that the 3.13.9-1 file will still allow it to print, however
> I have not been able to determine this myself.
>
> HP_LaserJet_P4014
> -----------------
> Type: Printer
> Device URI: hp:/net/HP_LaserJet_P4014?zc=NPI16CB3F
> PPD: /etc/cups/ppd/HP_LaserJet_P4014.ppd
> PPD Description: HP LaserJet P4010 Series Postscript (recommended)
> Printer status: printer HP_LaserJet_P4014 is idle. enabled since Sat 10
> Jan 2015 01:50:15 PM CST
> error: Unable to communicate with device (code=12):
> hp:/net/HP_LaserJet_P4014?zc=NPI16CB3F
> error: unable to open channel
> error: Communication status: Failed
>
>
> --------------
> | PERMISSION |
> --------------
>
>
> -----------
> | SUMMARY |
> -----------
>
> Missing Required Dependencies
> -----------------------------
> None
>
> Missing Optional Dependencies
> -----------------------------
> None
>
>
> Total Errors: 1
> Total Warnings: 0
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1409386/+subscriptions
>

Revision history for this message
Dev (vdevell11) wrote :

I re-ran the HP debugger again. Here is that text file:

Respectfully,
Deven Voelker

On Wed, Jan 14, 2015 at 9:03 PM, Deven V <email address hidden> wrote:

> :~$ ping 172.30.132.32
> PING 172.30.132.32 (172.30.132.32) 56(84) bytes of data.
>
> ^C
> --- 172.30.132.32 ping statistics ---
> 477 packets transmitted, 0 received, 100% packet loss, time 475999ms
>
>
> Respectfully,
> Deven Voelker
>
> On Wed, Jan 14, 2015 at 2:06 AM, goutam <email address hidden> wrote:
>
>> Are you able to ping to the printer from your system ?
>> ping 172.30.132.32
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1409386
>>
>> Title:
>> HP printer will not work on Ubuntu 14.04
>>
>> Status in HP Linux Imaging and Printing:
>> New
>>
>> Bug description:
>> I have a LaserJet P4014n that just simply will not print. The printer
>> manager can detect it, but it cannot be communicated with. Steps to
>> recreate the problem: hook up printer, try to print. I have seen
>> elsewhere that the 3.13.9-1 file will still allow it to print, however
>> I have not been able to determine this myself.
>>
>> HP_LaserJet_P4014
>> -----------------
>> Type: Printer
>> Device URI: hp:/net/HP_LaserJet_P4014?zc=NPI16CB3F
>> PPD: /etc/cups/ppd/HP_LaserJet_P4014.ppd
>> PPD Description: HP LaserJet P4010 Series Postscript (recommended)
>> Printer status: printer HP_LaserJet_P4014 is idle. enabled since Sat
>> 10 Jan 2015 01:50:15 PM CST
>> error: Unable to communicate with device (code=12):
>> hp:/net/HP_LaserJet_P4014?zc=NPI16CB3F
>> error: unable to open channel
>> error: Communication status: Failed
>>
>>
>> --------------
>> | PERMISSION |
>> --------------
>>
>>
>> -----------
>> | SUMMARY |
>> -----------
>>
>> Missing Required Dependencies
>> -----------------------------
>> None
>>
>> Missing Optional Dependencies
>> -----------------------------
>> None
>>
>>
>> Total Errors: 1
>> Total Warnings: 0
>>
>> To manage notifications about this bug go to:
>> https://bugs.launchpad.net/hplip/+bug/1409386/+subscriptions
>>
>
>

Revision history for this message
goutam kodu (goutam-hplip) wrote :

Hi Dev,

Thank you for the log.
From ping report we understand that your system is not able to access the printer. Please check the network settings of your system and printer. To access the printer over network you should be able to ping to the printer from your system.

Also you can try configuring the printer from USB connection and check if you are able to configure the printer and print without issues.

Rgds,
Goutam

Revision history for this message
Dev (vdevell11) wrote :

So, even though I am able to see the printer over the network, I still
can't communicate with it? Seems odd to me but I will keep looking.

On Friday, January 16, 2015, goutam kodu <email address hidden> wrote:

> Hi Dev,
>
> Thank you for the log.
> >From ping report we understand that your system is not able to access the
> printer. Please check the network settings of your system and printer. To
> access the printer over network you should be able to ping to the printer
> from your system.
>
> Also you can try configuring the printer from USB connection and check
> if you are able to configure the printer and print without issues.
>
> Rgds,
> Goutam
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1409386
>
> Title:
> HP printer will not work on Ubuntu 14.04
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug description:
> I have a LaserJet P4014n that just simply will not print. The printer
> manager can detect it, but it cannot be communicated with. Steps to
> recreate the problem: hook up printer, try to print. I have seen
> elsewhere that the 3.13.9-1 file will still allow it to print, however
> I have not been able to determine this myself.
>
> HP_LaserJet_P4014
> -----------------
> Type: Printer
> Device URI: hp:/net/HP_LaserJet_P4014?zc=NPI16CB3F
> PPD: /etc/cups/ppd/HP_LaserJet_P4014.ppd
> PPD Description: HP LaserJet P4010 Series Postscript (recommended)
> Printer status: printer HP_LaserJet_P4014 is idle. enabled since Sat 10
> Jan 2015 01:50:15 PM CST
> error: Unable to communicate with device (code=12):
> hp:/net/HP_LaserJet_P4014?zc=NPI16CB3F
> error: unable to open channel
> error: Communication status: Failed
>
>
> --------------
> | PERMISSION |
> --------------
>
>
> -----------
> | SUMMARY |
> -----------
>
> Missing Required Dependencies
> -----------------------------
> None
>
> Missing Optional Dependencies
> -----------------------------
> None
>
>
> Total Errors: 1
> Total Warnings: 0
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1409386/+subscriptions
>

--
Respectfully,
Deven Voelker

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