calibre

Error communicating with device - Kobo -

Bug #807832 reported by Syte
66
This bug affects 12 people
Affects Status Importance Assigned to Milestone
calibre
Fix Released
Medium
Timothy Legge

Bug Description

I have the wireless Kobo and have been using Calibre almost since I first got it. I have just updated to the latest version (0.8.9) just in case that helps. My operating system's Windows 7

Lately, my Kobo hasn't been processing new content. I reset it and tried again. Now I'm getting an error message in Calibre and even the pre-loaded books aren't showing up in the device tab.

I tried deleting and loading the images folder and KoboReader.sqlite as that corrected someone elses problem, that looked like it might be similar.

Here's the remainder of the error message:

calibre, version 0.8.9
ERROR: Error: Error communicating with device

no such column: FavouritesIndex

Traceback (most recent call last):
  File "site-packages\calibre\gui2\device.py", line 81, in run
  File "site-packages\calibre\gui2\device.py", line 332, in _books
  File "site-packages\calibre\devices\kobo\driver.py", line 276, in books
  File "site-packages\calibre\devices\kobo\driver.py", line 722, in sync_booklists
  File "site-packages\calibre\devices\kobo\driver.py", line 694, in update_device_database_collections
  File "site-packages\calibre\devices\kobo\driver.py", line 609, in reset_favouritesindex
OperationalError: no such column: FavouritesIndex

I followed the directions on the link below, also to no avail. This is the information from the debug:

Version: 0.8.9
USB devices on system:
[u'usb\\root_hub&vid1002&pid4397&rev0000',
 u'usb\\root_hub&vid1002&pid4397&rev0000',
 u'usb\\root_hub&vid1002&pid4397&rev0000',
 u'usb\\root_hub20&vid1002&pid4396&rev0000',
 u'usb\\root_hub20&vid1002&pid4396&rev0000',
 u'usb\\root_hub20&vid1002&pid4396&rev0000',
 u'usb\\vid_148f&pid_2000&rev_6817',
 u'usb\\vid_174f&pid_1134&rev_1118',
 u'usb\\vid_174f&pid_1134&rev_1118&mi_00',
 u'usb\\vid_2237&pid_4161&rev_0110']
Drives detected:
 (0) E:\ ~ \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_KOBO&PROD_EREADER&REV_0110#KBN647123S03079&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}
Available plugins: ADAM ALEX ALURATEK_COLOR ANDROID ARCHOS7O AVANT AZBOOKA BAMBOOK
BLACKBERRY BOEYE_BDX BOEYE_BEX BOOQ BOOX COOL_ER CYBOOK DBOOK E52 E71X
EB511 EB600 EBK52 ECLICTO EDGE EEEREADER ELONEX ESLICK
FOLDER_DEVICE_FOR_CONFIG GEMEI GER2 HANLINV3 HANLINV5 ILIAD INVESBOOK
IPAPYRUS IREXDR1000 IREXDR800 IRIVER_STORY ITALICA ITUNES JETBOOK
JETBOOK_MINI KINDLE KINDLE2 KINDLE_DX KOBO LIBREAIR LUMIREAD MENTOR
MIBUK MOOVYBOOK N516 N770 N810 NEWSMY NEXTBOOK NOOK NOOK_COLOR NUUT2
ORIZON PALMPRE PDNOVEL PDNOVEL_KOBO PICO POCKETBOOK301 POCKETBOOK360
POCKETBOOK360P POCKETBOOK602 POCKETBOOK701 PRS505 README S60 SHINEBOOK
SNE SOVOS SPECTRA STASH SUNSTECH_EB700 SWEEX TECLAST_K3 THEBOOK
TREKSTOR USER_DEFINED VELOCITYMICRO WEXLER

Looking for devices...
 u'usb\\vid_2237&pid_4161&rev_0110'
  Detected possible device KOBO

Devices possibly connected: Kobo Reader Device Interface,
Trying to open Kobo Reader Device Interface ... OK
Main memory: 'E:\\'
Total space: (1162457088, 0, 0)

Thanks in advance for your help!

Tags: kobo-driver

Related branches

lp:calibre
Revision history for this message
Kovid Goyal (kovid) wrote : Re: calibre bug 807832

Changing the component for this bug.

 assignee timlegge
 tag kobo-driver
 status triaged

Changed in calibre:
assignee: nobody → Timothy Legge (timlegge)
status: New → Triaged
Revision history for this message
Ideograph (ideograph) wrote :

I have the same problem.

Version 0.8.8 worked fine, version 0.8.9 does not.

I also have a Kobo Touch - both 0.8.8 and 0.8.9 work fine with it.

Revision history for this message
Timothy Legge (timlegge) wrote : Re: [Bug 807832] [NEW] Error communicating with device - Kobo -

On Sat, Jul 9, 2011 at 12:37 AM, Anahera Tamahori
<email address hidden> wrote:
> I tried deleting and loading the images folder and KoboReader.sqlite as
> that corrected someone elses problem, that looked like it might be
> similar.
>
> Here's the remainder of the error message:
>

Try upgrading to the latest firmware or run in debug mode and send me
the output. I won't have access to my Wifi model until this evening.

Tim

Revision history for this message
Syte (a-tamahori) wrote :
Download full text (4.2 KiB)

Hi Tim,

Thanks for coming back to me so quickly.

I've just reconnected my Kobo to try your suggestions. Still nothing showing in the device memory, I'm not sure why I keep thinking that might change! Tried to send a book to the Kobo, didn't work (what a surprise). Tried to call the Kobo helpdesk yesterday. Couldn't stay on hold for long enough!!

Debug mode gave me the following first error message:

calibre, version 0.8.9
ERROR: Error: Error communicating with device

no such column: FavouritesIndex

Traceback (most recent call last):
  File "site-packages\calibre\gui2\device.py", line 81, in run
  File "site-packages\calibre\gui2\device.py", line 332, in _books
  File "site-packages\calibre\devices\kobo\driver.py", line 276, in books
  File "site-packages\calibre\devices\kobo\driver.py", line 722, in sync_booklists
  File "site-packages\calibre\devices\kobo\driver.py", line 694, in update_device_database_collections
  File "site-packages\calibre\devices\kobo\driver.py", line 609, in reset_favouritesindex
OperationalError: no such column: FavouritesIndex

Here's the second debug error message:

calibre Debug log
calibre 0.8.9
Windows-7-6.1.7600
Windows
('Windows', '7', '6.1.7600')
Python 2.7.1
Windows: ('7', '6.1.7600', '', 'Multiprocessor Free')
Starting up...
Started up in 12.1960000992
Job: 1 Get device information started
DeviceJob: 1 Get device information done, calling callback
DeviceJob: 1 Job:Get device information callback returned
1Job: 2 Get list of books on device startedGet device information
finished
No details available.
DEBUG: 0.0 Version of firmware: 1.7.4 Has kepubs: True
DEBUG: 0.0 Database Version: 8
Job: 1 Get device information finished
No details available.
DEBUG: 1.1 Starting get_collections: manual
DEBUG: 1.1 Renaming rules: {}
DEBUG: 1.1 Formatting template: {value}{category:| (|)}
DEBUG: 1.1 Sorting rules: []
DEBUG: 1.1 No Collections - reseting ReadStatus
DEBUG: 4.1 Commit: Reset ReadStatus list
DEBUG: 4.1 No Collections - reseting FavouritesIndex
DEBUG: 4.1 Database Exception: Unable to reset Shortlist list
DeviceJob: 2 Get list of books on device done, calling callback
no such column: FavouritesIndex

Traceback (most recent call last):
  File "site-packages\calibre\gui2\device.py", line 81, in run
  File "site-packages\calibre\gui2\device.py", line 332, in _books
  File "site-packages\calibre\devices\kobo\driver.py", line 276, in books
  File "site-packages\calibre\devices\kobo\driver.py", line 722, in sync_booklists
  File "site-packages\calibre\devices\kobo\driver.py", line 694, in update_device_database_collections
  File "site-packages\calibre\devices\kobo\driver.py", line 609, in reset_favouritesindex
OperationalError: no such column: FavouritesIndex

DeviceJob: 2 Get list of books on device callback returned
Job: 2 Get list of books on device finished
no such column: FavouritesIndex

 Traceback (most recent call last):
   File "site-packages\calibre\gui2\device.py", line 81, in run
   File "site-packages\calibre\gui2\device.py", line 332, in _books
   File "site-packages\calibre\devices\kobo\driver.py", line 276, in books
   File "site-packages\calibre\dev...

Read more...

Revision history for this message
Timothy Legge (timlegge) wrote : Re: [Bug 807832] Re: Error communicating with device - Kobo -
Download full text (4.8 KiB)

Hi

I know the issue. I may be able to do something about it tonight or
tomorrow night at worse.

Tim

On 2011-07-09, at 7:45 PM, Syte <email address hidden> wrote:

> Hi Tim,
>
> Thanks for coming back to me so quickly.
>
> I've just reconnected my Kobo to try your suggestions. Still nothing
> showing in the device memory, I'm not sure why I keep thinking that
> might change! Tried to send a book to the Kobo, didn't work (what a
> surprise). Tried to call the Kobo helpdesk yesterday. Couldn't stay on
> hold for long enough!!
>
> Debug mode gave me the following first error message:
>
> calibre, version 0.8.9
> ERROR: Error: Error communicating with device
>
> no such column: FavouritesIndex
>
> Traceback (most recent call last):
> File "site-packages\calibre\gui2\device.py", line 81, in run
> File "site-packages\calibre\gui2\device.py", line 332, in _books
> File "site-packages\calibre\devices\kobo\driver.py", line 276, in books
> File "site-packages\calibre\devices\kobo\driver.py", line 722, in sync_booklists
> File "site-packages\calibre\devices\kobo\driver.py", line 694, in update_device_database_collections
> File "site-packages\calibre\devices\kobo\driver.py", line 609, in reset_favouritesindex
> OperationalError: no such column: FavouritesIndex
>
> Here's the second debug error message:
>
> calibre Debug log
> calibre 0.8.9
> Windows-7-6.1.7600
> Windows
> ('Windows', '7', '6.1.7600')
> Python 2.7.1
> Windows: ('7', '6.1.7600', '', 'Multiprocessor Free')
> Starting up...
> Started up in 12.1960000992
> Job: 1 Get device information started
> DeviceJob: 1 Get device information done, calling callback
> DeviceJob: 1 Job:Get device information callback returned
> 1Job: 2 Get list of books on device startedGet device information
> finished
> No details available.
> DEBUG: 0.0 Version of firmware: 1.7.4 Has kepubs: True
> DEBUG: 0.0 Database Version: 8
> Job: 1 Get device information finished
> No details available.
> DEBUG: 1.1 Starting get_collections: manual
> DEBUG: 1.1 Renaming rules: {}
> DEBUG: 1.1 Formatting template: {value}{category:| (|)}
> DEBUG: 1.1 Sorting rules: []
> DEBUG: 1.1 No Collections - reseting ReadStatus
> DEBUG: 4.1 Commit: Reset ReadStatus list
> DEBUG: 4.1 No Collections - reseting FavouritesIndex
> DEBUG: 4.1 Database Exception: Unable to reset Shortlist list
> DeviceJob: 2 Get list of books on device done, calling callback
> no such column: FavouritesIndex
>
> Traceback (most recent call last):
> File "site-packages\calibre\gui2\device.py", line 81, in run
> File "site-packages\calibre\gui2\device.py", line 332, in _books
> File "site-packages\calibre\devices\kobo\driver.py", line 276, in books
> File "site-packages\calibre\devices\kobo\driver.py", line 722, in sync_booklists
> File "site-packages\calibre\devices\kobo\driver.py", line 694, in update_device_database_collections
> File "site-packages\calibre\devices\kobo\driver.py", line 609, in reset_favouritesindex
> OperationalError: no such column: FavouritesIndex
>
> DeviceJob: 2 Get list of books on device callback returned
> Job: 2 Get list of books on device finished
> no such column: Favour...

Read more...

Revision history for this message
Timothy Legge (timlegge) wrote :

On Sat, Jul 9, 2011 at 8:08 PM, Syte <email address hidden> wrote:
> Hi Tim,
>
> Thanks for coming back to me so quickly.

Was this the wifi version? If so it should be at version 1.9.x and
the database version should be 14. If you nitice what you posted it
is lower that that. Regardless there is an issue that I will resolve
for next week at the latest.

Tim

Revision history for this message
Timothy Legge (timlegge) wrote :

Kovid and I committed fixes that will be in the next release. The best thing for affected users to do is to upgrade to the latest firmware for their device.

Tim

Changed in calibre:
status: Triaged → Confirmed
status: Confirmed → Fix Committed
importance: Undecided → Medium
Revision history for this message
Kovid Goyal (kovid) wrote : Fixed in lp:calibre

Fixed in branch lp:calibre. The fix will be in the next release. calibre is usually released every Friday.

 status fixreleased

Changed in calibre:
status: Fix Committed → Fix Released
Revision history for this message
Ideograph (ideograph) wrote :

Thanks!

Revision history for this message
Syte (a-tamahori) wrote :

Cheers, much appreciated :)

Revision history for this message
Naomi Wagschal (naomithere) wrote :

I have the original 'non-wifi' Kobo that has worked well with Calibre since I got it last year. I upgraded to 8.9 and got the same message. Should I wait till Friday for the next release or uninstall 8.9 and reinstall an earlier version? The last download that I saved to My Downloads was 8.4 My OS is WIndows XP.
Thanks,

Revision history for this message
Naomi Wagschal (naomithere) wrote :

I've just updated the firmware in my Kobo and the bug has disappeared. Also, I can again see the items on my device. These had disappeared prior to the update. Thanks for the recommendation.

Revision history for this message
Joaquin Novara (joaquin-novara) wrote :

I´ve the same problem on my PC with windows 7 last night. My kobo e-reader was without the latest firmware.

Just now, after upgrade it from 1.7.4 (r21889, dec 6, 2010) to 1.9 (r25373, mar 29, 2011), it work like a charm.

Suggest connect your kobo to your Mac (usb cable) and (using the kobo software), sync this (it updates the firmware).

Revision history for this message
teri weiger (t-weiger) wrote :

I think this is the problem I am having, but I am not sure. I have a newish computer and my life has gone downhill from there lol
I have windows 7 and I believe all of my stuff is updated to the current version. last week I used calibre to add some books to my kobo and it worked. Last night I plugged the kobo into the pc to charge and it said updating, and a bunch of my books disappeared and now calibre gives me an error. I really do not know what I am doing, so bear with me please.

When I try to use Calibre it says:

Error connecting to device

database disk image is malformed

Traceback (most recent call last):
  File "site-packages\calibre\gui2\device.py", line 81, in run
  File "site-packages\calibre\gui2\device.py", line 332, in _books
  File "site-packages\calibre\devices\kobo\driver.py", line 261, in books
DatabaseError: database disk image is malformed

when I do the debugging it says this:
Version: 0.8.22
USB devices on system:
[u'usb\\root_hub&vid1106&pid3038&rev00a0',
 u'usb\\root_hub&vid1106&pid3038&rev00a0',
 u'usb\\root_hub&vid1106&pid3038&rev00a0',
 u'usb\\root_hub&vid1106&pid3038&rev00a0',
 u'usb\\root_hub20&vid1106&pid3104&rev0086',
 u'usb\\vid_046d&pid_c040&rev_2430',
 u'usb\\vid_046d&pid_c313&rev_0100',
 u'usb\\vid_046d&pid_c313&rev_0100&mi_00',
 u'usb\\vid_046d&pid_c313&rev_0100&mi_01',
 u'usb\\vid_0a12&pid_0001&rev_0134',
 u'usb\\vid_148f&pid_2870&rev_0101',
 u'usb\\vid_2237&pid_4161&rev_0110']
Drives detected:
 (0) H:\ ~ \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_KOBO&PROD_EREADER&REV_0110#KBN6470B3B26880&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}
Available plugins: ADAM ALEX ALURATEK_COLOR ANDROID ARCHOS7O AVANT AZBOOKA BAMBOOK
BLACKBERRY BOEYE_BDX BOEYE_BEX BOOQ BOOX COBY COOL_ER CYBOOK DBOOK E52
E71X EB511 EB600 EBK52 ECLICTO EDGE EEEREADER ELONEX ESLICK EX124G
FOLDER_DEVICE_FOR_CONFIG GEMEI GER2 HANLINV3 HANLINV5 ILIAD INVESBOOK
IPAPYRUS IREXDR1000 IREXDR800 IRIVER_STORY ITALICA ITUNES JETBOOK
JETBOOK_MINI KINDLE KINDLE2 KINDLE_DX KOBO LIBREAIR LUMIREAD MENTOR
MIBUK MOOVYBOOK N516 N770 N810 NEWSMY NEXTBOOK NOOK NOOK_COLOR NUUT2
ORIZON PALMPRE PDNOVEL PDNOVEL_KOBO PICO POCKETBOOK301 POCKETBOOK360
POCKETBOOK360P POCKETBOOK602 POCKETBOOK701 PRS505 PRST1 README S60
SHINEBOOK SNE SOVOS SPECTRA STASH SUNSTECH_EB700 SWEEX TECLAST_K3
THEBOOK TREKSTOR USER_DEFINED VELOCITYMICRO WEBOS WEXLER

Looking for devices...
 u'usb\\vid_2237&pid_4161&rev_0110'
  Detected possible device KOBO

Devices possibly connected: Kobo Reader Device Interface,
Trying to open Kobo Reader Device Interface ... OK
Main memory: 'H:\\'
Total space: (1164390400, 0, 0)

I have no idea what I am doing but my hubby writes code, so if it gets all complicated he might have time to help eventually ;)

Revision history for this message
teri weiger (t-weiger) wrote :

also, I have a Kobo wireless and it is version 1.9

Revision history for this message
Timothy Legge (timlegge) wrote :

Your kobo need a factory reset. What version is it? Original, wifi, touch

Revision history for this message
Timothy Legge (timlegge) wrote : Re: [Bug 807832] Re: Error communicating with device - Kobo -

You will need to do a factory reset. Make sure that you are not using
a USB hub or an extension cable

Tim

On 2011-10-20, at 12:35 PM, teri weiger <email address hidden> wrote:

> also, I have a Kobo wireless and it is version 1.9
>
> --
> You received this bug notification because you are a bug assignee.
> https://bugs.launchpad.net/bugs/807832
>
> Title:
> Error communicating with device - Kobo -
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/calibre/+bug/807832/+subscriptions

Revision history for this message
Bill Bufton (wilbuf) wrote :
Download full text (3.9 KiB)

Wireless. My KOBO desktop is version 2.1.3 How do I get a factory reset??
Right now I am plugged into my computer directly, no hub or extension cable

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of
Timothy Legge
Sent: October 20, 2011 9:31 AM
To: <email address hidden>
Subject: [Bug 807832] Re: Error communicating with device - Kobo -

Your kobo need a factory reset. What version is it? Original, wifi, touch

--
You received this bug notification because you are subscribed to a duplicate
bug report (808596). https://bugs.launchpad.net/bugs/807832

Title:
  Error communicating with device - Kobo -

Status in calibre: e-book management:
  Fix Released

Bug description:
  I have the wireless Kobo and have been using Calibre almost since I
  first got it. I have just updated to the latest version (0.8.9) just
  in case that helps. My operating system's Windows 7

  Lately, my Kobo hasn't been processing new content. I reset it and
  tried again. Now I'm getting an error message in Calibre and even the
  pre-loaded books aren't showing up in the device tab.

  I tried deleting and loading the images folder and KoboReader.sqlite
  as that corrected someone elses problem, that looked like it might be
  similar.

  Here's the remainder of the error message:

  calibre, version 0.8.9
  ERROR: Error: Error communicating with device

  no such column: FavouritesIndex

  Traceback (most recent call last):
    File "site-packages\calibre\gui2\device.py", line 81, in run
    File "site-packages\calibre\gui2\device.py", line 332, in _books
    File "site-packages\calibre\devices\kobo\driver.py", line 276, in books
    File "site-packages\calibre\devices\kobo\driver.py", line 722, in
sync_booklists
    File "site-packages\calibre\devices\kobo\driver.py", line 694, in
update_device_database_collections
    File "site-packages\calibre\devices\kobo\driver.py", line 609, in
reset_favouritesindex
  OperationalError: no such column: FavouritesIndex

  I followed the directions on the link below, also to no avail. This
  is the information from the debug:

  Version: 0.8.9
  USB devices on system:
  [u'usb\\root_hub&vid1002&pid4397&rev0000',
   u'usb\\root_hub&vid1002&pid4397&rev0000',
   u'usb\\root_hub&vid1002&pid4397&rev0000',
   u'usb\\root_hub20&vid1002&pid4396&rev0000',
   u'usb\\root_hub20&vid1002&pid4396&rev0000',
   u'usb\\root_hub20&vid1002&pid4396&rev0000',
   u'usb\\vid_148f&pid_2000&rev_6817',
   u'usb\\vid_174f&pid_1134&rev_1118',
   u'usb\\vid_174f&pid_1134&rev_1118&mi_00',
   u'usb\\vid_2237&pid_4161&rev_0110']
  Drives detected:
   (0) E:\ ~
\\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_KOBO&PROD_EREADER&REV_0110#KBN647123
S03079&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A
0C91EFB8B}
  Available plugins: ADAM ALEX ALURATEK_COLOR ANDROID ARCHOS7O AVANT AZBOOKA
BAMBOOK
  BLACKBERRY BOEYE_BDX BOEYE_BEX BOOQ BOOX COOL_ER CYBOOK DBOOK E52 E71X
  EB511 EB600 EBK52 ECLICTO EDGE EEEREADER ELONEX ESLICK
  FOLDER_DEVICE_FOR_CONFIG GEMEI GER2 HANLINV3 HANLINV5 ILIAD INVESBOOK
  IPAPYRUS IREXDR1000 IREXDR800 IRIVER_STORY ITALICA ITUNES JETBOOK
  JETBOOK_MINI KINDLE KINDLE2 KINDLE_DX ...

Read more...

Revision history for this message
Timothy Legge (timlegge) wrote :
Download full text (4.5 KiB)

For the wifi version it is under the advanced options. You may want
to read the details on the mobileread forum

Tim

On Thu, Oct 20, 2011 at 10:52 PM, Bill Bufton <email address hidden> wrote:
> Wireless.  My KOBO desktop is version 2.1.3  How do I get a factory reset??
> Right now I am plugged into my computer directly, no hub or extension cable
>
> -----Original Message-----
> From: <email address hidden> [mailto:<email address hidden>] On Behalf Of
> Timothy Legge
> Sent: October 20, 2011 9:31 AM
> To: <email address hidden>
> Subject: [Bug 807832] Re: Error communicating with device - Kobo -
>
>
> Your kobo need a factory reset. What version is it?  Original, wifi, touch
>
> --
> You received this bug notification because you are subscribed to a duplicate
> bug report (808596). https://bugs.launchpad.net/bugs/807832
>
> Title:
>  Error communicating with device - Kobo -
>
> Status in calibre: e-book management:
>  Fix Released
>
> Bug description:
>  I have the wireless Kobo and have been using Calibre almost since I
>  first got it.  I have just updated to the latest version (0.8.9) just
>  in case that helps.  My operating system's Windows 7
>
>  Lately, my Kobo hasn't been processing new content.  I reset it and
>  tried again.  Now I'm getting an error message in Calibre and even the
>  pre-loaded books aren't showing up in the device tab.
>
>  I tried deleting and loading the images folder and KoboReader.sqlite
>  as that corrected someone elses problem, that looked like it might be
>  similar.
>
>  Here's the remainder of the error message:
>
>  calibre, version 0.8.9
>  ERROR: Error: Error communicating with device
>
>  no such column: FavouritesIndex
>
>  Traceback (most recent call last):
>    File "site-packages\calibre\gui2\device.py", line 81, in run
>    File "site-packages\calibre\gui2\device.py", line 332, in _books
>    File "site-packages\calibre\devices\kobo\driver.py", line 276, in books
>    File "site-packages\calibre\devices\kobo\driver.py", line 722, in
> sync_booklists
>    File "site-packages\calibre\devices\kobo\driver.py", line 694, in
> update_device_database_collections
>    File "site-packages\calibre\devices\kobo\driver.py", line 609, in
> reset_favouritesindex
>  OperationalError: no such column: FavouritesIndex
>
>  I followed the directions on the link below, also to no avail.  This
>  is the information from the debug:
>
>  Version: 0.8.9
>  USB devices on system:
>  [u'usb\\root_hub&vid1002&pid4397&rev0000',
>   u'usb\\root_hub&vid1002&pid4397&rev0000',
>   u'usb\\root_hub&vid1002&pid4397&rev0000',
>   u'usb\\root_hub20&vid1002&pid4396&rev0000',
>   u'usb\\root_hub20&vid1002&pid4396&rev0000',
>   u'usb\\root_hub20&vid1002&pid4396&rev0000',
>   u'usb\\vid_148f&pid_2000&rev_6817',
>   u'usb\\vid_174f&pid_1134&rev_1118',
>   u'usb\\vid_174f&pid_1134&rev_1118&mi_00',
>   u'usb\\vid_2237&pid_4161&rev_0110']
>  Drives detected:
>        (0) E:\ ~
> \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_KOBO&PROD_EREADER&REV_0110#KBN647123
> S03079&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A
> 0C91EFB8B}
>  Available plugins: ADAM ALEX ALURATEK_COLOR ANDROID ARCHOS7O AVANT AZBOOKA
> BAMBOOK
>  BLAC...

Read more...

Revision history for this message
Bill Bufton (wilbuf) wrote :
Download full text (8.2 KiB)

I figured it out--it worked--thanks

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of
Timothy Legge
Sent: October 20, 2011 20:38 PM
To: <email address hidden>
Subject: Re: [Bug 807832] Re: Error communicating with device - Kobo -

For the wifi version it is under the advanced options. You may want to read
the details on the mobileread forum

Tim

On Thu, Oct 20, 2011 at 10:52 PM, Bill Bufton <email address hidden>
wrote:
> Wireless.  My KOBO desktop is version 2.1.3  How do I get a factory
> reset?? Right now I am plugged into my computer directly, no hub or
> extension cable
>
> -----Original Message-----
> From: <email address hidden> [mailto:<email address hidden>] On Behalf
> Of Timothy Legge
> Sent: October 20, 2011 9:31 AM
> To: <email address hidden>
> Subject: [Bug 807832] Re: Error communicating with device - Kobo -
>
>
> Your kobo need a factory reset. What version is it?  Original, wifi,
> touch
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (808596). https://bugs.launchpad.net/bugs/807832
>
> Title:
>  Error communicating with device - Kobo -
>
> Status in calibre: e-book management:
>  Fix Released
>
> Bug description:
>  I have the wireless Kobo and have been using Calibre almost since I
>  first got it.  I have just updated to the latest version (0.8.9) just
>  in case that helps.  My operating system's Windows 7
>
>  Lately, my Kobo hasn't been processing new content.  I reset it and
>  tried again.  Now I'm getting an error message in Calibre and even
> the
>  pre-loaded books aren't showing up in the device tab.
>
>  I tried deleting and loading the images folder and KoboReader.sqlite
>  as that corrected someone elses problem, that looked like it might be
>  similar.
>
>  Here's the remainder of the error message:
>
>  calibre, version 0.8.9
>  ERROR: Error: Error communicating with device
>
>  no such column: FavouritesIndex
>
>  Traceback (most recent call last):
>    File "site-packages\calibre\gui2\device.py", line 81, in run
>    File "site-packages\calibre\gui2\device.py", line 332, in _books
>    File "site-packages\calibre\devices\kobo\driver.py", line 276, in
> books
>    File "site-packages\calibre\devices\kobo\driver.py", line 722, in
> sync_booklists
>    File "site-packages\calibre\devices\kobo\driver.py", line 694, in
> update_device_database_collections
>    File "site-packages\calibre\devices\kobo\driver.py", line 609, in
> reset_favouritesindex
>  OperationalError: no such column: FavouritesIndex
>
>  I followed the directions on the link below, also to no avail.  This
>  is the information from the debug:
>
>  Version: 0.8.9
>  USB devices on system:
>  [u'usb\\root_hub&vid1002&pid4397&rev0000',
>   u'usb\\root_hub&vid1002&pid4397&rev0000',
>   u'usb\\root_hub&vid1002&pid4397&rev0000',
>   u'usb\\root_hub20&vid1002&pid4396&rev0000',
>   u'usb\\root_hub20&vid1002&pid4396&rev0000',
>   u'usb\\root_hub20&vid1002&pid4396&rev0000',
>   u'usb\\vid_148f&pid_2000&rev_6817',
>   u'usb\\vid_174f&pid_1134&rev_1118',
>   u'usb\\vid_174f&pid_1134&rev_1118&mi_00',
>   u'usb\\vid_2237&pid_4161&rev_0110']
>  Drives de...

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Revision history for this message
Bill Bufton (wilbuf) wrote :
Download full text (8.4 KiB)

I am wondering. When I phoned the KOBO help desk, why didn't the suggest
doing the reset? It worked so good and I would have been happy, again,
sooner with my ereader than finding out this a month later.

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of
Timothy Legge
Sent: October 20, 2011 20:38 PM
To: <email address hidden>
Subject: Re: [Bug 807832] Re: Error communicating with device - Kobo -

For the wifi version it is under the advanced options. You may want to read
the details on the mobileread forum

Tim

On Thu, Oct 20, 2011 at 10:52 PM, Bill Bufton <email address hidden>
wrote:
> Wireless.  My KOBO desktop is version 2.1.3  How do I get a factory
> reset?? Right now I am plugged into my computer directly, no hub or
> extension cable
>
> -----Original Message-----
> From: <email address hidden> [mailto:<email address hidden>] On Behalf
> Of Timothy Legge
> Sent: October 20, 2011 9:31 AM
> To: <email address hidden>
> Subject: [Bug 807832] Re: Error communicating with device - Kobo -
>
>
> Your kobo need a factory reset. What version is it?  Original, wifi,
> touch
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (808596). https://bugs.launchpad.net/bugs/807832
>
> Title:
>  Error communicating with device - Kobo -
>
> Status in calibre: e-book management:
>  Fix Released
>
> Bug description:
>  I have the wireless Kobo and have been using Calibre almost since I
>  first got it.  I have just updated to the latest version (0.8.9) just
>  in case that helps.  My operating system's Windows 7
>
>  Lately, my Kobo hasn't been processing new content.  I reset it and
>  tried again.  Now I'm getting an error message in Calibre and even
> the
>  pre-loaded books aren't showing up in the device tab.
>
>  I tried deleting and loading the images folder and KoboReader.sqlite
>  as that corrected someone elses problem, that looked like it might be
>  similar.
>
>  Here's the remainder of the error message:
>
>  calibre, version 0.8.9
>  ERROR: Error: Error communicating with device
>
>  no such column: FavouritesIndex
>
>  Traceback (most recent call last):
>    File "site-packages\calibre\gui2\device.py", line 81, in run
>    File "site-packages\calibre\gui2\device.py", line 332, in _books
>    File "site-packages\calibre\devices\kobo\driver.py", line 276, in
> books
>    File "site-packages\calibre\devices\kobo\driver.py", line 722, in
> sync_booklists
>    File "site-packages\calibre\devices\kobo\driver.py", line 694, in
> update_device_database_collections
>    File "site-packages\calibre\devices\kobo\driver.py", line 609, in
> reset_favouritesindex
>  OperationalError: no such column: FavouritesIndex
>
>  I followed the directions on the link below, also to no avail.  This
>  is the information from the debug:
>
>  Version: 0.8.9
>  USB devices on system:
>  [u'usb\\root_hub&vid1002&pid4397&rev0000',
>   u'usb\\root_hub&vid1002&pid4397&rev0000',
>   u'usb\\root_hub&vid1002&pid4397&rev0000',
>   u'usb\\root_hub20&vid1002&pid4396&rev0000',
>   u'usb\\root_hub20&vid1002&pid4396&rev0000',
>   u'usb\\root_hub20&vid1002&pid4396&rev0000',
>   u'us...

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Revision history for this message
teri weiger (t-weiger) wrote :

Mine is wifi and I will try the reset right now, I already did the push a pin in the whole reset, but I will look in the settings, THANK YOU so very much!

Revision history for this message
teri weiger (t-weiger) wrote :

YAY It works now, Thank You very very much!

Revision history for this message
Rafa (raffuente) wrote :

I have the Kobo Wifi and I cannot connect it. I am using Windows XP and the problem is that windows does not detect the device.

I tried the solution of resetting but it didn´t work

This is the log:

Version: 0.8.27
USB devices on system:
[u'usb\\root_hub&vid8086&pid2835&rev0002',
 u'usb\\root_hub&vid8086&pid2832&rev0002',
 u'usb\\root_hub&vid8086&pid2831&rev0002',
 u'usb\\root_hub&vid8086&pid2834&rev0002',
 u'usb\\root_hub&vid8086&pid2830&rev0002',
 u'usb\\root_hub20&vid8086&pid283a&rev0002',
 u'usb\\root_hub20&vid8086&pid2836&rev0002',
 u'usb\\unknown',
 u'usb\\vid_0b97&pid_7761&rev_0110',
 u'usb\\vid_0b97&pid_7772&rev_0110',
 u'usb\\vid_413c&pid_8140&rev_4315']
Traceback (most recent call last):
  File "site-packages\calibre\devices\scanner.py", line 84, in __call__
DriveError: No removable drives found
Drives detected:
Available plugins: ADAM ALEX ALURATEK_COLOR ANDROID ARCHOS7O AVANT AZBOOKA BAMBOOK
BLACKBERRY BOEYE_BDX BOEYE_BEX BOOQ BOOX COBY COOL_ER CYBOOK DBOOK E52
E71X EB511 EB600 EBK52 ECLICTO EDGE EEEREADER ELONEX ESLICK EX124G
FOLDER_DEVICE_FOR_CONFIG GEMEI GER2 HANLINV3 HANLINV5 ILIAD INVESBOOK
IPAPYRUS IREXDR1000 IREXDR800 IRIVER_STORY ITALICA ITUNES JETBOOK
JETBOOK_MINI KINDLE KINDLE2 KINDLE_DX KINDLE_FIRE KOBO LIBREAIR
LUMIREAD MENTOR MIBUK MOOVYBOOK N516 N770 N810 NEWSMY NEXTBOOK NOOK
NOOK_COLOR NUUT2 ORIZON PALMPRE PDNOVEL PDNOVEL_KOBO PICO
POCKETBOOK301 POCKETBOOK360 POCKETBOOK360P POCKETBOOK602 POCKETBOOK701
PRS505 PRST1 README S60 SHINEBOOK SNE SOVOS SPECTRA STASH
SUNSTECH_EB700 SWEEX TECLAST_K3 THEBOOK TREKSTOR USER_DEFINED
VELOCITYMICRO WEBOS WEXLER

Looking for devices...

Devices possibly connected: None

Revision history for this message
Rafa (raffuente) wrote :

And this is the debug result after connecting:

calibre 0.8.27
Windows-XP-5.1.2600-SP3
Windows
('Windows', 'XP', '5.1.2600')
Python 2.7.1
Windows: ('XP', '5.1.2600', 'SP3', 'Multiprocessor Free')

Revision history for this message
Karen Chandler (klchandler) wrote :

I just updated new software on Kobo and have the 8.34 version of Calibre. I did a basic reset of Kobo. I lost some books from reader. When I add a book it adds it 6 times. Some books I try to add do get added at all. When I start Calibre it says it recognizes device, but when I search device library nothing shows up. Any help would be appreciated.

I get the following message:

calibre, version 0.8.34
ERROR: Error: Error communicating with device

database disk image is malformed

Traceback (most recent call last):
  File "site-packages/calibre/gui2/device.py", line 81, in run
  File "site-packages/calibre/gui2/device.py", line 332, in _books
  File "site-packages/calibre/devices/kobo/driver.py", line 287, in books
DatabaseError: database disk image is malformed

Revision history for this message
Bill Bufton (wilbuf) wrote :
Download full text (4.6 KiB)

Did you try the factory reset from the menus on the Kobo? I had a similar
problem a while ago, with an older version of Calibre and it worked
perfectly. I haven't had any trouble since.

Bill

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of
Karen Chandler
Sent: January 11, 2012 10:56 AM
To: <email address hidden>
Subject: [Bug 807832] Re: Error communicating with device - Kobo -

I just updated new software on Kobo and have the 8.34 version of
Calibre. I did a basic reset of Kobo. I lost some books from reader.
When I add a book it adds it 6 times. Some books I try to add do get
added at all. When I start Calibre it says it recognizes device, but
when I search device library nothing shows up. Any help would be
appreciated.

I get the following message:

calibre, version 0.8.34
ERROR: Error: Error communicating with device

database disk image is malformed

Traceback (most recent call last):
  File "site-packages/calibre/gui2/device.py", line 81, in run
  File "site-packages/calibre/gui2/device.py", line 332, in _books
  File "site-packages/calibre/devices/kobo/driver.py", line 287, in books
DatabaseError: database disk image is malformed

--
You received this bug notification because you are subscribed to a
duplicate bug report (808596).
https://bugs.launchpad.net/bugs/807832

Title:
  Error communicating with device - Kobo -

Status in calibre: e-book management:
  Fix Released

Bug description:
  I have the wireless Kobo and have been using Calibre almost since I
  first got it. I have just updated to the latest version (0.8.9) just
  in case that helps. My operating system's Windows 7

  Lately, my Kobo hasn't been processing new content. I reset it and
  tried again. Now I'm getting an error message in Calibre and even the
  pre-loaded books aren't showing up in the device tab.

  I tried deleting and loading the images folder and KoboReader.sqlite
  as that corrected someone elses problem, that looked like it might be
  similar.

  Here's the remainder of the error message:

  calibre, version 0.8.9
  ERROR: Error: Error communicating with device

  no such column: FavouritesIndex

  Traceback (most recent call last):
    File "site-packages\calibre\gui2\device.py", line 81, in run
    File "site-packages\calibre\gui2\device.py", line 332, in _books
    File "site-packages\calibre\devices\kobo\driver.py", line 276, in books
    File "site-packages\calibre\devices\kobo\driver.py", line 722, in
sync_booklists
    File "site-packages\calibre\devices\kobo\driver.py", line 694, in
update_device_database_collections
    File "site-packages\calibre\devices\kobo\driver.py", line 609, in
reset_favouritesindex
  OperationalError: no such column: FavouritesIndex

  I followed the directions on the link below, also to no avail. This
  is the information from the debug:

  Version: 0.8.9
  USB devices on system:
  [u'usb\\root_hub&vid1002&pid4397&rev0000',
   u'usb\\root_hub&vid1002&pid4397&rev0000',
   u'usb\\root_hub&vid1002&pid4397&rev0000',
   u'usb\\root_hub20&vid1002&pid4396&rev0000',
   u'usb\\root_hub20&vid1002&pid4396&rev0000',
   u'usb\\root_hub20&vid1002&pid4396&rev0000',
   u'usb\\v...

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Revision history for this message
Karen Chandler (klchandler) wrote :

Thanks. I did a factory reset. Added books to Kobo-at first they didn't show up. Turned device off then on again and they showed up. Hope this works.

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