Wireless.  My KOBO desktop is version 2.1.3  How do I get a factory reset??
Right now I am plugged into my computer directly, no hub or extension cable

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of
Timothy Legge
Sent: October 20, 2011 9:31 AM
To: <email address hidden>
Subject: [Bug 807832] Re: Error communicating with device - Kobo -


Your kobo need a factory reset. What version is it?  Original, wifi, touch

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bug report (808596). https://bugs.launchpad.net/bugs/807832

Title:
  Error communicating with device - Kobo -

Status in calibre: e-book management:
  Fix Released

Bug description:
  I have the wireless Kobo and have been using Calibre almost since I
  first got it.  I have just updated to the latest version (0.8.9) just
  in case that helps.  My operating system's Windows 7

  Lately, my Kobo hasn't been processing new content.  I reset it and
  tried again.  Now I'm getting an error message in Calibre and even the
  pre-loaded books aren't showing up in the device tab.

  I tried deleting and loading the images folder and KoboReader.sqlite
  as that corrected someone elses problem, that looked like it might be
  similar.

  Here's the remainder of the error message:

  calibre, version 0.8.9
  ERROR: Error: Error communicating with device

  no such column: FavouritesIndex

  Traceback (most recent call last):
    File "site-packages\calibre\gui2\device.py", line 81, in run
    File "site-packages\calibre\gui2\device.py", line 332, in _books
    File "site-packages\calibre\devices\kobo\driver.py", line 276, in books
    File "site-packages\calibre\devices\kobo\driver.py", line 722, in
sync_booklists
    File "site-packages\calibre\devices\kobo\driver.py", line 694, in
update_device_database_collections
    File "site-packages\calibre\devices\kobo\driver.py", line 609, in
reset_favouritesindex
  OperationalError: no such column: FavouritesIndex

  I followed the directions on the link below, also to no avail.  This
  is the information from the debug:

  Version: 0.8.9
  USB devices on system:
  [u'usb\\root_hub&vid1002&pid4397&rev0000',
   u'usb\\root_hub&vid1002&pid4397&rev0000',
   u'usb\\root_hub&vid1002&pid4397&rev0000',
   u'usb\\root_hub20&vid1002&pid4396&rev0000',
   u'usb\\root_hub20&vid1002&pid4396&rev0000',
   u'usb\\root_hub20&vid1002&pid4396&rev0000',
   u'usb\\vid_148f&pid_2000&rev_6817',
   u'usb\\vid_174f&pid_1134&rev_1118',
   u'usb\\vid_174f&pid_1134&rev_1118&mi_00',
   u'usb\\vid_2237&pid_4161&rev_0110']
  Drives detected:
  	(0) E:\ ~
\\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_KOBO&PROD_EREADER&REV_0110#KBN647123
S03079&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A
0C91EFB8B}
  Available plugins: ADAM ALEX ALURATEK_COLOR ANDROID ARCHOS7O AVANT AZBOOKA
BAMBOOK
  BLACKBERRY BOEYE_BDX BOEYE_BEX BOOQ BOOX COOL_ER CYBOOK DBOOK E52 E71X
  EB511 EB600 EBK52 ECLICTO EDGE EEEREADER ELONEX ESLICK
  FOLDER_DEVICE_FOR_CONFIG GEMEI GER2 HANLINV3 HANLINV5 ILIAD INVESBOOK
  IPAPYRUS IREXDR1000 IREXDR800 IRIVER_STORY ITALICA ITUNES JETBOOK
  JETBOOK_MINI KINDLE KINDLE2 KINDLE_DX KOBO LIBREAIR LUMIREAD MENTOR
  MIBUK MOOVYBOOK N516 N770 N810 NEWSMY NEXTBOOK NOOK NOOK_COLOR NUUT2
  ORIZON PALMPRE PDNOVEL PDNOVEL_KOBO PICO POCKETBOOK301 POCKETBOOK360
  POCKETBOOK360P POCKETBOOK602 POCKETBOOK701 PRS505 README S60 SHINEBOOK
  SNE SOVOS SPECTRA STASH SUNSTECH_EB700 SWEEX TECLAST_K3 THEBOOK
  TREKSTOR USER_DEFINED VELOCITYMICRO WEXLER
   
  Looking for devices...
  	u'usb\\vid_2237&pid_4161&rev_0110'
  		Detected possible device KOBO
   
  Devices possibly connected: Kobo Reader Device Interface,  
  Trying to open Kobo Reader Device Interface ... OK
  Main memory: 'E:\\'
  Total space: (1162457088, 0, 0)


  Thanks in advance for your help!

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