hplip Device Status: Cartridge not latched(1032)

[Thierry C]

Hi,
Since 14.04, there is an issue with hplip, it is complaining about the black cartridge and color cartridge status is "failed".(F4100 series)
Same issue on another system under 14.04 (C3100 series).
Worked fine below migration from 12.04.
Driver 3.14.6 don't resolve the issue.
Regards.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
thierry@blagnac:~$ hp-check
Saving output in log file: /home/thierry/hp-check.log

HP Linux Imaging and Printing System (ver. 3.14.6)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball
(.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm,
etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above
cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-32-generic #57-Ubuntu SMP Tue Jul 15 03:51:08 UTC 2014 GNU/Linux
 Host: blagnac
 Proc: 3.13.0-32-generic #57-Ubuntu SMP Tue Jul 15 03:51:08 UTC 2014 GNU/Linux
 Distribution: ubuntu 14.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.14.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.6
html=/usr/share/doc/hplip-3.14.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: Aucun fichier ou dossier de ce type

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = false
last_upgraded_time = 1406393216
pending_upgrade_time = 0
latest_available_version = 3.14.6

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/Deskjet_F4100_series?serial=CN87T7W36304TJ"
printer_name = Deskjet_F4100
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 26/07/2014 19:22:00
version = 3.14.6

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
 gs Ghostscript REQUIRED 7.05 9.10 OK -
 network Network-wget OPTIONAL - 1.15 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus REQUIRED - 1.6.18 OK -
 cups CUPS REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 3.0 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.4 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.19 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.6 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.10.4 OK -
 cups-devel CUPS-SDK REQUIRED - 1.7.2 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.23 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.7.2 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.8.2 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.14.6 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.14.6 OK -
 hpmudext IO-Extension REQUIRED - 3.14.6 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.14.6 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.14.6 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/Deskjet_F4100_series?serial=CN87T7W36304TJ' is a Hewlett-Packard Deskjet_F4100_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ------------------------------------------ -----------------------
  hp:/usb/Deskjet_F4100_series?serial=CN87T7 HP Deskjet F4100 series
  W36304TJ

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-Deskjet-F4100-series
-----------------------
Type: Printer
Device URI: hp:/usb/Deskjet_F4100_series?serial=CN87T7W36304TJ
PPD: /etc/cups/ppd/HP-Deskjet-F4100-series.ppd
PPD Description: HP Deskjet f4100 Series, hpcups 3.14.6
Printer ready to printr HP-Deskjet-F4100-series is idle. enabled since sam. 26 juil. 2014 18:59:07 CEST
Communication status: Good

--------------
| PERMISSION |
--------------

USB HP-Deskjet-F4100-series Required - - OK Node:'/dev/bus/usb/007/002' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.

[goutam (goutamkk)]

Can you provide the output of ' hp-levels -g ' command ?

[Thierry C (thierry-canales-tarmo)]

Hello,

Here is the output of hp-levels:

thierry@blagnac:~$ hp-levels -g

HP Linux Imaging and Printing System (ver. 3.14.6)
Supply Levels Utility ver. 2.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-levels[27094]: debug: getDeviceUri(None, None, ('hp',), None, , True)
hp-levels[27094]: debug: Mode=0
hp-levels[27094]: debug: Cache miss: deskjet_f4100_series
hp-levels[27094]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-levels[27094]: debug: Searching for section [deskjet_f4100_series] in file /usr/share/hplip/data/models/models.dat
hp-levels[27094]: debug: Found section [deskjet_f4100_series] in file /usr/share/hplip/data/models/models.dat
hp-levels[27094]: debug: {'hp:/usb/Deskjet_F4100_series?serial=CN87T7W36304TJ': ['HP-Deskjet-F4100-series']}
Using device: hp:/usb/Deskjet_F4100_series?serial=CN87T7W36304TJ

hp-levels[27094]: debug: num_pens = 2
hp-levels[27094]: debug: pen 0 {'index': 0, 'kind': 3L, 'level': 77, 'level-trigger': 1, 'health': 3, 'type': 2, 'id': 24}
hp-levels[27094]: debug: pen 1 {'index': 1, 'kind': 0L, 'level': 85, 'level-trigger': 0, 'health': 3, 'type': 0, 'id': 0}

hp-levels[27094]: debug: 1: agent_type 2 agent_kind 3 agent_sku '22(C9352A)'
Tri-color cartridge
Part No.: 22(C9352A)
Health: Failed

Done.

Regards.

[Thierry C (thierry-canales-tarmo)]

Le 30/07/2014 12:52, goutam a écrit :
> Can you provide the output of ' hp-levels -g ' command ?
>
Hello Goutam,

Done.

regards.

[bancaldo (bancaldo-gmail)]

Hi, same problem for me.
Kubuntu 14.04 64bit.

the report is:
banco@banco:~$ hp-levels -g

HP Linux Imaging and Printing System (ver. 3.14.3)
Supply Levels Utility ver. 2.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-levels[2410]: debug: getDeviceUri(None, None, ('hp',), None, , True)
hp-levels[2410]: debug: Mode=0
hp-levels[2410]: debug: hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ: back_end:hp is_hp:True bus:usb model:Deskjet_F4100_series serial:CN77R3S05Q04TJ dev_file: host: zc: port:1
hp-levels[2410]: debug: Cache miss: deskjet_f4100_series
hp-levels[2410]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-levels[2410]: debug: Searching for section [deskjet_f4100_series] in file /usr/share/hplip/data/models/models.dat
hp-levels[2410]: debug: Found section [deskjet_f4100_series] in file /usr/share/hplip/data/models/models.dat
hp-levels[2410]: debug: {'hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ': ['Deskjet_F4100']}
Using device: hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ

hp-levels[2410]: debug: Device URI: hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ
hp-levels[2410]: debug: Printer: None
hp-levels[2410]: debug: Connecting to com.hplip.StatusService (try #1)...
hp-levels[2410]: debug: hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ: back_end:hp is_hp:True bus:usb model:Deskjet_F4100_series serial:CN77R3S05Q04TJ dev_file: host: zc: port:1
hp-levels[2410]: debug: URI: backend=hp, is_hp=True, bus=usb, model=Deskjet_F4100_series, serial=CN77R3S05Q04TJ, dev=, host=, port=1
hp-levels[2410]: debug: Model/UI model: Deskjet_F4100_series/HP Deskjet f4100 Series
hp-levels[2410]: debug: hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ: back_end:hp is_hp:True bus:usb model:Deskjet_F4100_series serial:CN77R3S05Q04TJ dev_file: host: zc: port:1
hp-levels[2410]: debug: Re-reading CUPS printer queue information.
hp-levels[2410]: debug: Opening device: hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ (not for printing)
hp-levels[2410]: debug: I/O mode=6
hp-levels[2410]: debug: device-id=1
hp-levels[2410]: debug: Opened device: hp (backend=hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ, is_hp=True, bus=usb, model=Deskjet_F4100_series, dev=, serial=CN77R3S05Q04TJ, host=, port=1)
hp-levels[2410]: debug: Type 1/2 (S: or VSTATUS:) status
hp-levels[2410]: debug: num_pens = 2
hp-levels[2410]: debug: pen 0 {'index': 0, 'kind': 3L, 'level': 0, 'level-trigger': 1, 'health': 1, 'type': 2, 'id': 24}
hp-levels[2410]: debug: pen 1 {'index': 1, 'kind': 0L, 'level': 15, 'level-trigger': 2, 'health': 1, 'type': 0, 'id': 24}
hp-levels[2410]: debug: {'in-tray2': False, 'top-door': 1L, 'in-tray1': True, 'agents': [{'index': 0, 'kind': 3L, 'level': 0, 'level-trigger': 1, 'health': 1, 'type': 2, 'id': 24}, {'index': 1, 'kind': 0L, 'level': 15, 'level-trigger': 2, 'health': 1, 'type': 0, 'id': 24}], 'photo-tray': 0L, 'duplexer': 0L, 'supply-door': 0L, 'status-code': 1032, 'media-path': 2L, 'revision': 0}
hp-levels[2410]: debug: Sending eve...

[bancaldo (bancaldo-gmail)]

HPLIP 3.14.6 seems to solve the problem.

[Thierry C (thierry-canales-tarmo)]

Hi,

Not for me, I tried it.

Regards.

Le 12/09/2014 08:37, bancaldo a écrit :
> HPLIP 3.14.6 seems to solve the problem.
>

[bancaldo (bancaldo-gmail)]

Initially, after the installation of 3.14.6, i got the same error.
So I tried
hp-doctor
and after hp-check i got no errors or warning.
I removed my F4100 printer from hplip-gui
I reinstalled it
I stopped IDLE and restarted it and the printer returned active.

I have to test it more, but it seems to work.

[ajgreeny (ajg-charlbury)]

Same problem here with my Deskjet F2180 all-in-one.
It seems to be a problem with hplip as the printer still works if I ask it to print anything from, for example, libreoffice in both black and colour.
hplip just will not see the colour cartridge, nor will it print the Test pge from the first tab of hp-toolbox.

I have just tried the most recent hplip version, 3.14.10 direct from the website and installed that. I have run hp-doctor and hp-check with no problems noted and final output says:-
Deskjet_F2100
-------------
Type: Printer
Device URI: hp:/usb/Deskjet_F2100_series?serial=CN7BF4Q0MC04TK
PPD: /etc/cups/ppd/Deskjet_F2100.ppd
PPD Description: HP Deskjet f2100 Series, hpcups 3.14.10
Printer status: printer Deskjet_F2100 is idle. enabled since Wed 10 Dec 2014 12:57:33 GMT
Communication status: Good
-------------
but as soon as I try to look at anything about the printer in hp-toolbox I get the error again, and bancaldo's trick in post above does not work

[goutam (goutamkk)]

Hi Ajgreeny,

Can you provide us the output of 'hp-levels -g' and also more details on the error message you see when you launch hp-toolbox.

Rgds,
Goutam

[ajgreeny (ajg-charlbury)]

Here is the output of "hp-levels -g" in the attached txt file

The error in hplip toolbox is

"Cartridge not latched Wed Dec 17 11:01:19 2014 (most recent) 1032 Please correct the problem and try again."

The printer still works fine except if trying to action anything through hplip-toolbox, eg "Print test page" which gives
"Unable to connect with printer Deskjet_F2100. Please check the printer and try again."

I have exactly the same problem with this printer when attached to a laptop with Lubuntu 14.04.1 64bit system, so it is not specific to my main desktop machine.

[goutam (goutamkk)]

Thank you for providing hp-levels output.
hp-levels is stating the cartridge is not installed. It could be parsing the output incorrect or the device might be sending incorrect information. We are analyzing the issue.
Can you provide some more information on this.
1. Is there any cartridge indicator (or) level indicator on device ?
2. Can you remove the cartridge and re-insert it and check if 'hp-levels' command return same error ?

Rgds,
Goutam

[ajgreeny (ajg-charlbury)]

No, there is no level indicator on the device itself, and I am not certain whether or not there is a button combination that will allow it to print-out ink levels; I will investigate and report back.
I have removed the cartridges, (both of them) and reinserted them, but there is no difference in the output of either hp-levels or hp-check.

hp-check output related to that F2100 printer is:-

Deskjet_F2100
-------------
Type: Printer
Device URI: hp:/usb/Deskjet_F2100_series?serial=CN7BF4Q0MC04TK
PPD: /etc/cups/ppd/Deskjet_F2100.ppd
PPD Description: HP Deskjet f2100 Series, hpcups 3.14.10
Printer status: printer Deskjet_F2100 is idle. enabled since Wed 10 Dec 2014 14:00:30 GMT
Communication status: Good

This seems to suggest all is good; it is just the hp-toolbox that has the problem, and as I said before, the printer still works with no difficulty, printing both black and colour.
Using the printer's self check print-out by holding "Cancel" and pressing "Colour copy" works fine with no problems or errors showing and all three colours print perfectly.

One thought: I use compatible cartridges, and have always done so, with never any problems, and until I updated my distro from Xubuntu 12.04 to Xubuntu 14.04 by a clean installation, not upgrade, the printer was working well and hp-toolbox found it with good ink levels showing as they should; it is 14.04 that has the problem.

[Thierry C (thierry-canales-tarmo)]

Hi,

Same issue for me: removing and inserting the cartridges don't solve the problem.
However the printer still printing fine but there is no way to know the levels of inks.

Regards.

[Simone Pernice (pernice-libero)]

It used to work fine, however after some update of hplig the same issue happens for me. The error code 1032, cartridge not latched does not let HP setup work. I can print and use the scanner.

hplip version 3.15.6

ubunto 14.04

Printer HP PSC1315 all-in-one

The command:

hp-check -t

Gives the following result:

Saving output in log file: /home/simone/hp-check.log

HP Linux Imaging and Printing System (ver. 3.15.6)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-44-generic #73-Ubuntu SMP Tue Dec 16 00:22:43 UTC 2014 GNU/Linux
 Host: simone-K53SV
 Proc: 3.13.0-44-generic #73-Ubuntu SMP Tue Dec 16 00:22:43 UTC 2014 GNU/Linux
 Distribution: ubuntu 14.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.15.6
html=/usr/share/doc/hplip-3.15.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-instal...

[ajgreeny (ajg-charlbury)]

I also have hplip 3.15.6 direct from the website and the "cartridge not latched" error that was always appearing is now not being seen.
However, the Actions tab now takes a very long time to show anything, though it does eventually appear, and the Supplies tab now stays empty for my USB attached Deskjet F2180 but works fine for my wife's wifi attached Photosmart 6520.

I attach the output of hp-check -t as a txt file below.