Comment 4 for bug 1348960

Hi, same problem for me.
Kubuntu 14.04 64bit.

the report is:
banco@banco:~$ hp-levels -g

HP Linux Imaging and Printing System (ver. 3.14.3)
Supply Levels Utility ver. 2.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-levels[2410]: debug: getDeviceUri(None, None, ('hp',), None, , True)
hp-levels[2410]: debug: Mode=0
hp-levels[2410]: debug: hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ: back_end:hp is_hp:True bus:usb model:Deskjet_F4100_series serial:CN77R3S05Q04TJ dev_file: host: zc: port:1
hp-levels[2410]: debug: Cache miss: deskjet_f4100_series
hp-levels[2410]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-levels[2410]: debug: Searching for section [deskjet_f4100_series] in file /usr/share/hplip/data/models/models.dat
hp-levels[2410]: debug: Found section [deskjet_f4100_series] in file /usr/share/hplip/data/models/models.dat
hp-levels[2410]: debug: {'hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ': ['Deskjet_F4100']}
Using device: hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ

hp-levels[2410]: debug: Device URI: hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ
hp-levels[2410]: debug: Printer: None
hp-levels[2410]: debug: Connecting to com.hplip.StatusService (try #1)...
hp-levels[2410]: debug: hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ: back_end:hp is_hp:True bus:usb model:Deskjet_F4100_series serial:CN77R3S05Q04TJ dev_file: host: zc: port:1
hp-levels[2410]: debug: URI: backend=hp, is_hp=True, bus=usb, model=Deskjet_F4100_series, serial=CN77R3S05Q04TJ, dev=, host=, port=1
hp-levels[2410]: debug: Model/UI model: Deskjet_F4100_series/HP Deskjet f4100 Series
hp-levels[2410]: debug: hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ: back_end:hp is_hp:True bus:usb model:Deskjet_F4100_series serial:CN77R3S05Q04TJ dev_file: host: zc: port:1
hp-levels[2410]: debug: Re-reading CUPS printer queue information.
hp-levels[2410]: debug: Opening device: hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ (not for printing)
hp-levels[2410]: debug: I/O mode=6
hp-levels[2410]: debug: device-id=1
hp-levels[2410]: debug: Opened device: hp (backend=hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ, is_hp=True, bus=usb, model=Deskjet_F4100_series, dev=, serial=CN77R3S05Q04TJ, host=, port=1)
hp-levels[2410]: debug: Type 1/2 (S: or VSTATUS:) status
hp-levels[2410]: debug: num_pens = 2
hp-levels[2410]: debug: pen 0 {'index': 0, 'kind': 3L, 'level': 0, 'level-trigger': 1, 'health': 1, 'type': 2, 'id': 24}
hp-levels[2410]: debug: pen 1 {'index': 1, 'kind': 0L, 'level': 15, 'level-trigger': 2, 'health': 1, 'type': 0, 'id': 24}
hp-levels[2410]: debug: {'in-tray2': False, 'top-door': 1L, 'in-tray1': True, 'agents': [{'index': 0, 'kind': 3L, 'level': 0, 'level-trigger': 1, 'health': 1, 'type': 2, 'id': 24}, {'index': 1, 'kind': 0L, 'level': 15, 'level-trigger': 2, 'health': 1, 'type': 0, 'id': 24}], 'photo-tray': 0L, 'duplexer': 0L, 'supply-door': 0L, 'status-code': 1032, 'media-path': 2L, 'revision': 0}
hp-levels[2410]: debug: Sending event 1032 to hpssd...
hp-levels[2410]: debug: Looking for kind=3, type=1...
hp-levels[2410]: debug: Not found: 1
hp-levels[2410]: debug: Looking for kind=3, type=2...
hp-levels[2410]: debug: found: r0-kind3-type2
hp-levels[2410]: debug: health=1, level=0, level_trigger=1, status_code=1032
hp-levels[2410]: debug: Looking for kind=3, type=3...
hp-levels[2410]: debug: Not found: 3
hp-levels[2410]: debug: {'cups-printers': ['Deskjet_F4100'], 'agent1-kind': 3L, 'agent1-hp-ink': False, 'scan-uri': 'hpaio:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ', 'is-hp': True, 'agent1-level': 0, 'top-door': 1L, 'in-tray1': True, 'serial': 'CN77R3S05Q04TJ', 'back-end': 'hp', 'agent1-dvc': 0, 'device-uri': 'hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ', 'rr': '000000', 'photo-tray': 0L, 'panel-line1': '', 'panel-line2': '', 'port': 1, 'rg': '000', 'agent1-known': False, 'agent1-health': 1, 'status-code': 1032, 'revision': 0, 'dev-file': '', 'status-desc': 'Cartridge not latched', 'agent1-health-desc': 'Not installed', 'host': '', 'agent1-id': 0, 'error-state': 101, 'device-state': 1, 'panel': 0, 'in-tray2': False, 'agent1-ack': False, 'agent1-virgin': False, 'agent1-level-trigger': 1, 'rs': '000000000', 'agent1-type': 2, 'agent1-desc': 'Tri-color cartridge', 'r': 0, 'deviceid': 'MFG:HP;MDL:Deskjet F4100eries;CMD:LDL,MLC,PML,DYN;CLS:PRINTER;R;1284.4DL:4d,4e,1;SN:C7R3R3S05Q04TJ;S:80800080000200202c2c1480000c2500f;f;Z:007,0A20000;', 'cups-uri': 'hp:/usb/Deskjet_F4100_series?serial=CN77R3S05Q04TJ', 'duplexer': 0L, 'supply-door': 0L, 'agent1-sku': '22(C9352A)', 'media-path': 2L}

hp-levels[2410]: debug: 1: agent_type 2 agent_kind 3 agent_sku '22(C9352A)'
Tri-color cartridge
Part No.: 22(C9352A)
Health: Not installed

hp-levels[2410]: debug: Closing device...
hp-levels[2410]: debug: Result-code = 0

*******************************

Deskjet_F4100_series Printer (CN77R3S05Q04TJ) Cartridge not latched (1032)

*********************************
kernel 3.13.0-35-generic
**********************************
HP Linux Imaging and Printing System (ver. 3.14.3)
Device Information Utility ver. 5.2

In a guest virtuaboxed Lubuntu 14.04, I activate the usb printer from host to guest and it worked.
It seems something about hplip.
The packages hplip, cups are the same in both OS (host and guest), but in virtualized OS, kernel is 3.13.0.24 (where hplip works!), while the host OS has got the 3.13.0.33 kernel.

Reinstalling the hplip and cups debs, not solve the problem.

bye