[Jaunty] No sound on a Toshiba Tecra A10

[Marc Tardif]

I'm running Jaunty with the latest updates as of today and with linux-restricted-modules on a Toshiba Tecra A10 and gstreamer doesn't seem to produce any sound. I tried running the gstreamer audio test with the following command but I can't hear any sound:

gst-launch-0.10 'audiotestsrc wave=sine freq=512 ! audioconvert ! audioresample ! gconfaudiosink'

Of course, I made sure that the sound was turned all the way up to 11!

ProblemType: Bug
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 3611 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0x92100000 irq 22'
   Mixer name : 'Realtek ALC268'
   Components : 'HDA:10ec0268,11790602,00100003 HDA:11c11040,11790001,00100200'
   Controls : 17
   Simple ctrls : 11
DistroRelease: Ubuntu 9.04
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Uname: Linux 2.6.28-11-generic i686

[Henrik Nilsen Omma (henrik)]

Can you get sound by other means, playing an ogg file?

[Leann Ogasawara (leannogasawara)]

Reassigning to the "linux" kernel package.

https://wiki.ubuntu.com/DebuggingSoundProblems might be helpful too.

[Marc Tardif (cr3)]

Architecture: i386
Dependencies:

DistroRelease: Ubuntu 9.04
Package: linux None [modified: /var/lib/dpkg/info/linux.list]
PackageArchitecture: i386
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
Uname: Linux 2.6.28-11-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Daniel T Chen (crimsun)]

Is the following command audible? pasuspender -- speaker-test -c2 -Dplughw:0

On Apr 15, 2009 3:05 PM, "Leann Ogasawara" <email address hidden>
wrote:

Reassigning to the "linux" kernel package.

https://wiki.ubuntu.com/DebuggingSoundProblems might be helpful too.

** Package changed: alsa-driver (Ubuntu) => linux (Ubuntu)

** Changed in: linux (Ubuntu)
  Importance: High => Undecided

** Changed in: linux (Ubuntu)
      Status: Incomplete => New

-- [Jaunty] No sound on a Toshiba Tecra A10
https://bugs.launchpad.net/bugs/361878 You received th...

[Marc Tardif (cr3)]

Architecture: i386
DistroRelease: Ubuntu 9.04
MachineType: TOSHIBA TECRA A10
Package: linux-image-2.6.28-11-generic 2.6.28-11.41
PackageArchitecture: i386
ProcCmdLine: root=UUID=b17bdf25-7772-4cda-ba60-d14396305892 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.28-11.41-generic
Uname: Linux 2.6.28-11-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Marc Tardif (cr3)]

Playing an ogg file using rhythmbox also doesn't produce any audible sound:

rhythmbox /usr/share/gnome-games/sounds/yahoo.ogg

[Marc Tardif (cr3)]

Daniel, that pasuspender command doesn't produce any audible sound either.

[Marc Tardif (cr3)]

Here are a few notes from going through the DebuggingSoundProblems wiki page:

1. There is only one sound card listed in /proc/asound/cards
2. I tried the test button under System > Preferences > Sound for the available playback devices and no sound

[Matt Zimmerman (mdz)]

Please run:

apport-collect -p alsa-base 361878

to collect audio-related debugging information.

[Matt Zimmerman (mdz)]

Disregard my previous comment, I confused this with a different bug. This one of course already has the alsa info.

[Aleksey Kishkin (a-kishkin)]

I can confirm this bug. I have Toshiba Tecra M10, and also doesn't have sound here

[Robert Irelan (rirelan)]

Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/dsp', '/dev/snd/controlC0', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D0p', '/dev/snd/seq', '/dev/snd/timer', '/dev/sequencer2', '/dev/sequencer'] failed with exit code 1:
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xefffc000 irq 21'
   Mixer name : 'SigmaTel STAC9200'
   Components : 'HDA:83847690,102801cc,00102201'
   Controls : 12
   Simple ctrls : 7
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: nvidia
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_US.UTF-8
Uname: Linux 2.6.28-11-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev pulse pulse-access pulse-rt sambashare vboxusers

[Robert Irelan (rirelan)]

I'm sorry for posting my configuration without introducing myself first.

Anyway, I have this bug as well on a Dell Latitude D820. On a clean install, the sound works perfectly, but after the first round of updates after a clean install (without installing anything else), the Volume Control applet, as well as anything both GNOME and gstreamer related, is broken, with identical error messages to those posted above. However, sound still functions normally in all other instances---for example, Songbird, which uses gstreamer but not GNOME, works, as does VLC on both Default and ALSA output. In addition, running 'pasuspender -- speaker-test -c2 -Dplughw:0' produces sound. However, Rhythmbox, Totem, and the Sound Test buttons in the Sound configuration menu return failure.

[Alexander Eller (ellera)]

Having the same problem (also on a Toshiba Tecra A10-14Q PTSB1E, I found the following modification working for me: in

/etc/modprobe.d/alsa-base.conf

I added a line

options snd-hda-intel model=toshiba

and rebooted ... at least I can hear the system sounds and play mp3, ogg and video with sound ...

[Robert Irelan (rirelan)]

No, the above tip didn't make any difference for me. As I said, it's only the GNOME volume control and GNOME Gstreamer applications that I have had trouble with so far. Anything else that uses Gstreamer or Pulseaudio works perfectly. I can even open 'pavucontrol' to control the volume of my programs and output volume. Interestingly, thought, when I open the PulseAudio Manager 'paman' and play the test sounds, only the WAV sound 'dialog-question.wav' plays, not any of the OGG ones, although this is probably just due to the fact that Pulseaudio uses Gstreamer to play Ogg files and Gstreamer on GNOME is not functional at the moment. Playing the corresponding files in '/usr/share/sounds/ubuntu/stereo' with VLC succeeds, although some of them contain almost no sound content and are only a tiny fraction of a second long.

[jobez (g-admin-jobez-net)]

Hello,

I can confirm this bug. I have Toshiba Tecra M10-143, and also doesn't have sound here.

[orlo (orlokuka)]

Hy.
I also have a Toshiba Tecra A10 - 11J and have freshly installed Ubuntu.
Have no sound. Tried to modify on:

/etc/modprobe.d/alsa-base.conf

to add the line:

options snd-hda-intel model=toshiba

as mentioned but I have no right to make any change.
Plz help.

[Alexander Eller (ellera)]

Hi orlo,

> as mentioned but I have no right to make any change.
>
you used sudo (as in sudo gedit /etc/modprobe.d/alsa-base.conf)?

Bye
Alex

[Olof Kindgren (flamingolof)]

Have the same problem too. Adding the options line in alsa-base.conf solved it. Is there any information I should provide for debugging?

[Paco Castellon (pakmaninoff)]

Solved with a standard method:

only add the following lines on /etc/modprobe.d/alsa-base.conf :

# Lines for the ALC268 audio chipset can works.
options snd-cmipci mpu_port=0x330 fm_port=0x388
options snd-hda-intel index=0 model=toshiba position_fix=1

[Olof Kindgren (flamingolof)]

No problems anymore with a fresh Karmic install.

[madbiologist (me-again)]

The just-released ALSA 1.0.23 may help. From the changelog:

    - ALSA: hda - Remove the COEF setup for ALC267/ALC268
    The COEF setup for model=auto seems problematic on some laptops,
    resulting in the silent speaker output. Better to disable it for now.

[Jeremy Foshee (jeremyfoshee)]

assigning to David for review as this is sound related.

~JFo

[David Henningsson (diwic)]

According to comment #41, this bug has been fixed. Let me know if you have a different experience.