[Dell Inspiron 3593] Ubuntu does not resume (wake up) from suspend

[Philip K.]

Whenever Ubuntu gets into suspend state, I cannot wake it up.
-Keystrokes start the fans but screen does not turn on and Ubuntu still seems to be suspended because in my teamviewer account the computer is still offline.
-Power button clicks do not help
-I always have to turn off computer by holding power button and then turn it on again.

The only kernel that works is the following: "linux-image-5.0.0-1070-oem-osp1". But with this old kernel I run into different problems.

I have the latest BIOS version from Dell (released 2020-11-27) and the latest updates in Ubuntu 20.04.

I will post logs during suspend and important logs (found in Logs gui tool)

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-58-generic 5.4.0-58.64
ProcVersionSignature: Ubuntu 5.4.0-58.64-generic 5.4.73
Uname: Linux 5.4.0-58-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: philip 2340 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Dec 22 13:59:14 2020
DistributionChannelDescriptor:
 # This is the distribution channel descriptor for the OEM CDs
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-bionic-amd64-20190418-59+beaver-osp1-loras+X18
InstallationDate: Installed on 2019-12-04 (383 days ago)
InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20190418-12:10
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 0c45:671e Microdia Integrated_Webcam_HD
 Bus 001 Device 003: ID 0cf3:e009 Qualcomm Atheros Communications
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 3593
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-58-generic root=UUID=26003f0f-3564-472f-984c-a9a00e480fd0 ro mem_sleep_default=deep tsc=reliable quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-58-generic N/A
 linux-backports-modules-5.4.0-58-generic N/A
 linux-firmware 1.187.6
SourcePackage: linux
UpgradeStatus: Upgraded to focal on 2020-11-04 (47 days ago)
dmi.bios.date: 11/13/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.13.0
dmi.board.name: 04N9HV
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.13.0:bd11/13/2020:svnDellInc.:pnInspiron3593:pvr:rvnDellInc.:rn04N9HV:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 3593
dmi.product.sku: 0979
dmi.sys.vendor: Dell Inc.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Bruce Tanner (brucetanner)]

In my case I had a new Dell 17 3793, updated BIOS, and installed Kubuntu 20.04 from a USB stick I created at the time 20.04 was released. If I don't give the install program access to the internet, then wake from suspend suspend works. But if I do give the install program access to the internet, or if I sudo apt update && sudo apt upgrade after install, then wake from suspend doesn't work. Using the original 20.04 kernel, 5.4.0-26 works but no later kernels I have tried work.

Further observations on failed wakeup: blank screen with flashing cursor. Caps Lock light does not change. But PrtScr+Ctrl+Alt+REISUB reboots. Ctrl+Alt+F2 or F3 etc and the cursor gives a barely observable flicker. Ctrl+Alt+F1 which should bring up the graphical login screen causes the flashing cursor to disappear, but still blank screen.

[Kleber Sacilotto de Souza (kleber-souza)]

Hello Philip or anyone else affected,

We have released a new Focal linux kernel (version 5.4.0-59.65) which contains several bug fixes. Could you please update to this kernel and report whether it fixes the issue?

Thank you.

[Bruce Tanner (brucetanner)]

Sorry to have to report that 5.4.0-59.65 does not fix it for me, symptoms unchanged.

[Avtandil Kikabidze (akalongman)]

I am on 5.6 kernel woth the same problem. When will be released updates for this kernel?

[Kleber Sacilotto de Souza (kleber-souza)]

Hi Bruce,

Thank you for you the test.

We have a test kernel with some fixes that we would appreciate if someone could test it. They can be found at: https://kernel.ubuntu.com/~vilhelm/linux-5.4.0-59.65+lp1909005/amd64/

You would need to install at least:
linux-image-unsigned-5.4.0-59-generic_5.4.0-59.65+lp1909005_amd64.deb
linux-modules-5.4.0-59-generic_5.4.0-59.65+lp1909005_amd64.deb
linux-modules-extra-5.4.0-59-generic_5.4.0-59.65+lp1909005_amd64.deb

Thank you!

[Bruce Tanner (brucetanner)]

Still no change in symptoms I'm afraid. PS I tried uname -r after installing and it printed the same as normal 5.4.0-59...is that what you would expect? (Just trying to verify that lp1909005 is running, but it appeared to do all the right sort of things when I was installing it, but I have not installed a non-standard kernel before)

[Kleber Sacilotto de Souza (kleber-souza)]

Hi Bruce,

'uname -r' will indeed show the same output, however with 'uname -a' you should see something like:

$ uname -a
Linux autopkgtest 5.4.0-59-generic #65+lp1909005 SMP Wed Jan 6 08:40:53 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

[Bruce Tanner (brucetanner)]

Ok thank you, I can confirm then that lp1909005 is definitely installed but still not waking from sleep corfectly.

If it is any help...one difference I have noticed between working 5.4.0-26 and later non-working versions (including lp1909005 but previous ones too): with -26 the login (SDDM) screen is displayed, then the screen goes blank for half a second before it is redisplayed, and the same for the desktop - it is displayed, then the screen goes blank, then it is redisplayed.

[Kleber Sacilotto de Souza (kleber-souza)]

Thank you for the feedback. We'll continue to investigate and post an update as soon as we have more information.

[Philip K. (filipposkat)]

Unfortunately neither 5.4.0-59.65 nor unsigned-5.4.0-59-generic_5.4.0-59.65+lp1909005 worked for me.

[Kai-Heng Feng (kaihengfeng)]

Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.11-rc3/amd64/

[Avtandil Kikabidze (akalongman)]

Guys, are you sure its related to kernel?
I've upgraded Nvidia drivers and looks like the issue is fixed.

[Philip K. (filipposkat)]

Today I booted with 5.4.0-62-generic kernel and the behavior changed a bit.
With this kernel when I resume from suspend screen lights up and I am back at login. However I cannot enter password or login and I get an "authentication. error" while password textbox vibrates constantly. I have attached a picture.

[Ika D'Amonds (ikathefox)]

Hi, I have the exact same problem as described by Bruce in #4.

I have an HP-Pavilion 15-bc313nf
OS: Ubuntu 20.04.1
Gnome v. 3.36.8
kernel (from uname -a): 5.4.0-65-generic #73-Ubuntu SMP Mon Jan 18 17:25:17 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
It's a windows dual boot, with win on the SSD and Ubuntu on the HDD.
Contrary to Bruce I installed Ubuntu 18.04 a while back and upgraded to 20.04 around end of October 2020.

Someone suggested it had a link with that log line:
` kernel: [ 4113.534348] Lockdown: systemd-logind: hibernation is restricted; see man kernel_lockdown.7 `
Specifically from man ` Unencrypted hibernation/suspend to swap are disallowed as the kernel image is saved to a medium that can then be accessed. `
But since I don't have a swap partition it sounds like a dead-end.

Let me know if I can be of any use.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Christopher Barrington-Leigh (cpbl)]

Can't tell if it's the same problem, but a recent (<1 month) update on a Lenovo T450s running 20.10 has led me to these symptoms: closing the lid or calling suspend leaves the machine dark and unusuable until I hold down the power button for 10 seconds to reboot.

[motoroler (motoroler)]

Same problem on Dell Latitude 5300. Latest BIOS installed - doesn't help.
Kernel: Linux laptop 5.4.0-72-generic #80-Ubuntu SMP Mon Apr 12 17:35:00 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

[Luca Zenatti (lucazen)]

Same problem on Dell Inspiron 5558 with
- latest bios
- Ubuntu 5.8.0-53-generic #60~20.04.1-Ubuntu SMP Thu May 6 09:52:46 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

[David Esteves (dstsvs)]

Same problem on Dell Inspiron 5502
- bios 1.4.1
- Linux ubuntu 5.8.0-53-generic #60~20.04.1-Ubuntu SMP Thu May 6 09:52:46 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

Sometimes it works, sometimes not. I couldn't find a way to reproduce yet.

[samat (somyqk)]

This is one of the most irritating problems. I have the same problem on my asus rogue notebook:

Linux samat-GL502VMK 5.8.0-55-generic #62~20.04.1-Ubuntu SMP Wed Jun 2 08:55:04 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

[Ivan (iprok)]

The same problem with
Latitude 7290
xubuntu 20.04.2
kernel 5.8.0-63-generic #71~20.04.1-Ubuntu SMP Thu Jul 15 17:46:08 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

[Maël Madon (mema5)]

Hello, I have the same problem on a
Dell Latitude 5490
Ubuntu 20.04.1
kernel 5.8.0-63-generic #71~20.04.1-Ubuntu SMP Thu Jul 15 17:46:08 UTC
2021 x86_64 x86_64 x86_64 GNU/Linux

[Ivan (iprok)]

In addition to my previous comment:
I have the latest bios for my laptop: 1.19.0
I also have tried these kernel versions:
5.4.0-26.30
5.11.0-25.27~20.04.1

without any success.

I'm attaching report file from `apport-collect -p linux ` and I'm ready for any further debug.

[Hendrik (hendrik.scheewel)]

Hi,
I have the same problem:
Dell Latitude 5590
Ubuntu 20.04.2 LTS
Kernel: 5.4.0-80-generic #90-Ubuntu SMP Fri Jul 9 22:49:44 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

[Steve Sibelman (sib-g)]

I can wake with my power button, but not key press or mouse click.

My previous wakeup enabling method is no longer effective -- from /etc/rc.local:

echo enabled > /sys/bus/usb/devices/1-5/power/wakeup
echo enabled > /sys/bus/usb/devices/1-9/power/wakeup
echo enabled > /sys/bus/usb/devices/1-10:1.0/power/wakeup
echo enabled > /sys/bus/usb/devices/1-10:1.1/power/wakeup
echo enabled > /sys/bus/usb/devices/1-10:1.2/power/wakeup
echo enabled > /sys/bus/usb/devices/1-10/power/wakeup
echo enabled > /sys/bus/usb/devices/1-11:1.0/power/wakeup
echo enabled > /sys/bus/usb/devices/1-11:1.1/power/wakeup
echo enabled > /sys/bus/usb/devices/1-11:1.2/power/wakeup

Kubuntu 20.04.2 5.4.0-81-generic #91-Ubuntu SMP Thu Jul 15 19:09:17 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

[Mike Kordosky (mike-kordosky)]

I have the same problem. There is no response to any key presses (no fan, as others reported) and I have to hard restart with the power button.

Dell Precision 7520
Ubuntu 20.04.2 LTS
Quadro M2200 GPU
Nvidia driver 470.57.02
Kernel: 5.4.0-81-generic #91-Ubuntu SMP Thu Jul 15 19:09:17 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

One note: I was able to fix this issue back in March of '21 by adding the following to /etc/default/grub

#GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
#changed by me on 3/18/21
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash resume=UUID=ad19f24f-7458-4bf8-a5ab-108
8541c41c3"

The UUID is that of my swap partition. It's the UUID listed in my resume file /etc/initramfs-tools/conf.d/resume

This fix stopped working after a kernel/driver update in July '21. Not sure which one.

This doesn't work:
# changed by me on 8/25/21
#GRUB_CMDLINE_LINUX=""
GRUB_CMDLINE_LINUX="nouveau.blacklist=1"

[Mike Kordosky (mike-kordosky)]

I've attached the syslog. The suspend starts at 07:39 with a lid closure. The resume starts at 08:36. This was presumably after I had to hard power-cycle it because you can see the power-off. Various key-presses and short presses on the power button just prior to 08:36 produced nothing in the log.

In fact, I had to hard reboot thee times to get the system back. It hung after picking the kernel version in grub twice. One with a black screen. The other with a Dell screen and with Ubuntu underneath and a rotating progress meter. I don't see that screen on a normal boot.

[Ítalo de Melo Pereira (italomellopereira)]

I would like to send more logs to help, but I can't. Because I will kill my sdd, because I always have to force shutdown.
The last kernel I used and still has this problem was linux_5.11.0-27.29.

I really like mintOS (ubuntu/debian), but I have to get out of it, because it doesn't serve me at the moment. Because debian or ubuntu doesn't mind updating glibc, and trying manually will break the system (https://github.com/Panchajanya1999/azure-clang/issues/1).

I will be migrating to Fedora. Until later.

[makandra ops (makandra-ops)]

I have got the same issue here on two Lenovo notebooks. One is a T14 and the other one is a T480.

Kernel is 5.11.0-34-generic

[ja (iizno)]

Same problem here on my XPS 9310 all-in-one.

[Jamie Gill (jamiegill)]

Seeing this bug on my Dell Inspiron 15, 5515
Ubuntu 20.04.3
5.11.0-36-lowlatency

Seeing one of the following two behaviors everytime it goes into suspend:

1) The machine goes into suspend okay, and when I press power it doesn't turn back on from suspend. I hold power to turn off, then press power again and it will come back on.

OR

2) The machine goes into suspend okay, and when I press power it turns on but hangs at a black screen. I hold power to turn off, then press power again and it will come back on.

Machine is dual booted with Windows and Ubuntu -> only seeing issues in Ubuntu

[Ilgaz (ilgaz)]

Effects Macbook Intel too, several people reporting similar issues on Reddit etc. nouveau_modeset argument helps device being able to sleep (power light slowly cycling etc) but that time it doesn't wake up the screen. Using nvidia drivers is not a possibility since they aren't working on old hardware/nvidia chip. (it is a separate bug)

[Edoardo Fiocchi (edotm)]

Also affects my Dell Inspiron 5415, kernel version 5.13.0-28 (dual-booted with Windows).
In my case, after selecting "Sleep", the screen turns off immediately and the computer seems turned off. However, it will NOT wake up or reboot. In fact, I have tried to press and hold the power button for several seconds, trying to force-shutdown it, with no effects. Also tried the Alt+PrintScr+REISUB method with no results.
The only way for me to shut it down is to physically remove the battery and reinsert it.

[Sebastien Beausoleil (beausoleil-sebastien)]

I got the same issue with my Dell Inspiron 5155, everytime it went to sleep I can't boot the laptop.

[Dimitri Zelepuhin (dimitriz)]

I just wanted to add that I got the same issue with my new laptop.

Lenovo IdeaPad 5 Pro: Ryzen 5 5600U, 14"
16GB DDR4 3200MHz RAM
512GB TLC NVMe Solid State Drive
AMD Radeon Graphics
Laptop hardware firmware fully updated as of 2/15/2022

First tried Ubuntu 20.04... now on WindowsFX with kernel version 5.13.0-28.

[David (dave00dave)]

Same issue for me on a new Dell Inspiron 14" laptop on Ubuntu 20.04, kernal version 5.13.0-30-generic.

16 GB DDR, 512 SSD.
i7, Intel graphics.

Usually I get to the unlock screen and the mouse pointer can be moved, but I can't click on anything and the keyboard doesn't work. Sometimes it seems like unplugging and reconnecting power and/or a usb mouse transceiver makes it recover and allow me to recover; sometime not.

[Jérôme Blanchard (jayblanc)]

Hi, using latest 5.16 kernel version fixed the problem for me. Actually it
was a problem with amdgpu so i'm not sure it is the same for your
architecture but new kernel always comes with latest drivers support. Maybe
tout could give a try ti thé Dev version of Ubuntu 22.04 to see...

Le dim. 27 févr. 2022 à 16:40, David <email address hidden> a écrit :

> Same issue for me on a new Dell Inspiron 14" laptop on Ubuntu 20.04,
> kernal version 5.13.0-30-generic.
>
>
> 16 GB DDR, 512 SSD.
> i7, Intel graphics.
>
> Usually I get to the unlock screen and the mouse pointer can be moved,
> but I can't click on anything and the keyboard doesn't work. Sometimes
> it seems like unplugging and reconnecting power and/or a usb mouse
> transceiver makes it recover and allow me to recover; sometime not.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1909005
>
> Title:
> Ubuntu does not resume (wake up) from suspend
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1909005/+subscriptions
>
>

[André Dörscheln (andre161292)]

Hi,

this was a problem for me too, but only until i saw, that there is a specific driver/kernel-package for my exact notebook.
Maybe someone more experienced is able to extract the fix out of the tuxedo packages (as those are only installable on Tuxedo machines as is and may include fixes not needed for a different configuration): https://github.com/tuxedocomputers

[Grigory Bogush (datsnek)]

Hello. Still having similar issue as of 5.16.12 kernel.

It appears that it does re-render the lock screen now as opposed to 5.13.0.30.33 kernel but it appears unresponsive and the driver crashes right afterwards.

Does anyone have a working kernel version for this issue?

[batman (pete-the-batemans)]

This basic usability issue has been outstanding for over year. Not a word from anyone. Has it even been accepted as a problem? Do you not care? What?

I'd honestly prefer to be told to piss off and stop bothering you than just be ignored. At least we'd know where we stand.

[jeremy epstein (tubegeek1)]

ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu80
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: jeremy 2511 F.... pulseaudio
 /dev/snd/controlC0: jeremy 2511 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 22.04
InstallationDate: Installed on 2021-11-19 (141 days ago)
InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
MachineType: Dell Inc. Inspiron 15-3565
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-23-lowlatency root=UUID=e7577721-a14d-4c90-aef5-4dd634cb9a96 ro threadirqs splash nomodeset vt.handoff=1
ProcVersionSignature: Ubuntu 5.15.0-23.23-lowlatency 5.15.27
RelatedPackageVersions:
 linux-restricted-modules-5.15.0-23-lowlatency N/A
 linux-backports-modules-5.15.0-23-lowlatency N/A
 linux-firmware 20220329.git681281e4-0ubuntu1
Tags: jammy
Uname: Linux 5.15.0-23-lowlatency x86_64
UpgradeStatus: Upgraded to jammy on 2022-04-07 (2 days ago)
UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/03/2018
dmi.bios.release: 1.10
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.10.1
dmi.board.name: Inspiron 15-3565
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd09/03/2018:br1.10:svnDellInc.:pnInspiron15-3565:pvr1.10.1:rvnDellInc.:rnInspiron15-3565:rvrA00:cvnDellInc.:ct10:cvrNotSpecified:sku078E:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 15-3565
dmi.product.sku: 078E
dmi.product.version: 1.10.1
dmi.sys.vendor: Dell Inc.

[jeremy epstein (tubegeek1)]

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[jeremy epstein (tubegeek1)]

For me anyway: RESOLVED
Removed "nomodeset" from the linux line in my grub bootloader. All is well now. Happy as a clam.

apport information
5.15 report sent.
Same problem also with 5.17 and 5.18 kernels.

Observations: entering suspend I see a plain orange screen with a big clock for just an instant before black out. Pressing a key will spin the fan for a few seconds but never show anything onscreen. Only way out I've found is power off & reboot. :(

Dual boot machine. Wakes OK in Windows 10.

[Anurag Kashyap (kashyap921677)]

I have ho laptop and after the suspend. Not able to open computer nonkeys work each and every time need to shutdown and open.
How to fix this?? Need help

[Daniel van Vugt (vanvugt)]

Please note this bug is about Dell Inspiron 3593 only. All other machine types should have separate bugs opened.

The problem with many people jumping on the same bug using different machines is that they will usually all have different causes and need different fixes.

[Jonathan C (paybricks-ubuntu)]

3 years is a long time not to fix a basic sleep problem...