[Samsung NP535U4X-S01TH] Ubuntu 14.04 blank screen after wakeup from sleep

Bug #1283938 reported by Ubuntuser on 2014-02-24
692
This bug affects 140 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Low
Unassigned

Bug Description

HOW TO REPRODUCE

1. Suspend the device
2. Wake it up

EXPECTED BEHAVIOUR

- The device to resume normally

REAL BEHAVIOUR

- The screen goes blank

RELEVANT DETAILS

- In the "/etc/default/grub" file; changing "quiet splash" option to "nomodeset" allows the wakeup, but the computer gets so slow it is unusable.

WORKAROUND: Install fglrx.

Unverified WORKAROUND: Revert commit 6c7bccea390853bdec5b76fe31fc50f3b36f75d5 as per https://bugzilla.kernel.org/show_bug.cgi?id=76761#c3 .

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xserver-xorg-video-ati 1:7.3.0-1ubuntu2
ProcVersionSignature: Ubuntu 3.13.0-11.31-generic 3.13.3
Uname: Linux 3.13.0-11-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.13.2-0ubuntu5
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Mon Feb 24 12:58:07 2014
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus: virtualbox, 4.3.6, 3.13.0-11-generic, x86_64: installed
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7500G] [1002:990a] (prog-if 00 [VGA controller])
   Subsystem: Samsung Electronics Co Ltd Device [144d:c660]
 Advanced Micro Devices, Inc. [AMD/ATI] Thames [Radeon HD 7550M/7570M/7650M] [1002:6841] (rev ff) (prog-if ff)
InstallationDate: Installed on 2014-02-22 (1 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140218)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 535U4C
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-11-generic root=UUID=9f8c7e92-a6ea-41fd-9489-a256c8b9f5d5 ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-video-ati
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/03/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P06RAF.N93.130403.LEO
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP535U4X-S01TH
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SEC_SW_REVISION_1234567890ABCD
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP06RAF.N93.130403.LEO:bd04/03/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn535U4C:pvrP06RAF:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP535U4X-S01TH:rvrSEC_SW_REVISION_1234567890ABCD:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
dmi.product.name: 535U4C
dmi.product.version: P06RAF
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
version.compiz: compiz 1:0.9.11+14.04.20140218-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0~rc1-1ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0~rc1-1ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.15.0-1ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Mon Feb 24 12:54:54 2014
xserver.configfile: default
xserver.errors: RADEON(G0): [XvMC] Failed to initialize extension.
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.0-1ubuntu6
xserver.video_driver: radeon

Ubuntuser (ubuntuser1404) wrote :
description: updated
summary: - Ubuntu 14.04 blank screen after sleep resume
+ Ubuntu 14.04 blank screen after wakeup from sleep

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xserver-xorg-video-ati (Ubuntu):
status: New → Confirmed
shookees (shookees) wrote :

Currently, after the lock screen update, when waking up - it freezes on lock screen. I'm also using ati drivers.

Ivan Helguera (gokmar) wrote :

same problem here, with a Series 5 Samsung running AMD A6 - dual graphics radeon. It must be said that the open-source graphics works way better in 14.04 then before.

xop (skhoroshavin) wrote :

I have ASUS K73SV notebook with dual graphics intel/nvidia. I'm using default intel driver, no proprietary drivers installed, and this bug also affects me.

1) Xubuntu installed from fresh daily build wakes up to login screen, after logging in screen turns blank, but hardware is alive - I can Ctrl-Alt-F1 to console and restart lightdm, after which I can login to desktop

2) Ubuntu installed from fresh daily build wakes up to login screen, after logging in all previously opened applications are closed, as if lightdm was restarted silently

In both cases all previously run applications are closed, so suspend is unusable. In case of Ubuntu last information in /var/log/Xorg.0.log.old is:
[ 6508.898] reporting 5 6 14 105
[ 6508.900] (II) intel(0): resizing framebuffer to 2624x900
[ 6508.901] have a master to look out for
[ 6508.901] (II) intel(0): resizing framebuffer to 1024x768
[ 6508.903] need to create shared pixmap 1(EE)
[ 6508.915] (EE) Backtrace:
[ 6508.918] (EE) 0: /usr/bin/X (xorg_backtrace+0x48) [0x7fa053ba9a48]
[ 6508.918] (EE) 1: /usr/bin/X (0x7fa053a01000+0x1ac739) [0x7fa053bad739]
[ 6508.918] (EE) 2: /lib/x86_64-linux-gnu/libpthread.so.0 (0x7fa052afe000+0x10330) [0x7fa052b0e330]
[ 6508.919] (EE) 3: /usr/bin/X (DamageRegister+0x14) [0x7fa053b32c04]
[ 6508.919] (EE) 4: /usr/bin/X (0x7fa053a01000+0xd53f9) [0x7fa053ad63f9]
[ 6508.919] (EE) 5: /usr/bin/X (BlockHandler+0x77) [0x7fa053a5b267]
[ 6508.919] (EE) 6: /usr/bin/X (WaitForSomething+0x134) [0x7fa053ba6f74]
[ 6508.919] (EE) 7: /usr/bin/X (0x7fa053a01000+0x557f1) [0x7fa053a567f1]
[ 6508.919] (EE) 8: /usr/bin/X (0x7fa053a01000+0x5990a) [0x7fa053a5a90a]
[ 6508.919] (EE) 9: /lib/x86_64-linux-gnu/libc.so.6 (__libc_start_main+0xf5) [0x7fa05153dec5]
[ 6508.919] (EE) 10: /usr/bin/X (0x7fa053a01000+0x44e7e) [0x7fa053a45e7e]
[ 6508.919] (EE)
[ 6508.919] (EE) Segmentation fault at address 0x10
[ 6508.919] (EE)
Fatal server error:
[ 6508.919] (EE) Caught signal 11 (Segmentation fault). Server aborting

Native resolution of my screen is 1600x900, so these resize attempts are quite weird.

xop (skhoroshavin) wrote :

Seems like I've just found a workaround for my case. This log entry caught my attention:
[ 6508.900] (II) intel(0): resizing framebuffer to 2624x900

I've checked ubuntu displays settings and found that besides built-in display I have some weird unknown 1024x768 display which is enabled. After disabling it I've sent my notebook to suspend, and after waiting for 2 minutes I was able to successfully wake it up. Hope this helps.

It renders the system temporarily or permanently unusable.

Changed in xserver-xorg-video-ati (Ubuntu):
importance: Undecided → Critical
eric aquaronne (eric-aquaronne) wrote :

same issue on Lenovo X220, returning from suspend (clsing the laptop lid), there is a random screen content but it is impossible to enter the password and to logon, only recovery for me is to reboot th system: not good

eric aquaronne (eric-aquaronne) wrote :

here is the /var/log/Xorg.0.log.old from the above append

Kacper Hęćka (kacperh20) wrote :

ok, so i found this "temporarly fix". When you are using laptop, first lock your screen and then close lid to sleep mode. After you open lid system will work ok, but notifications area will show: "Power Manager not authorized". I'm also have raden card (IBM t43).

martini (mr-owner-gmail) wrote :

The same bug on Samsung with Intel graphic.

Thanx Kacper! It works for me in Xubuntu (with same "Power Manager not authorized").

Piotr Sokół (psokol) wrote :

The same problem here, on Samsung rf511 with Intel chipset.
I my case this is related with unknown display that I found in gnome-control-center. At beginning I turned it off and now I realized this prevents from waking up. It is really annoying, because I can only have one workspace enabled, cannot use dynamic workspaces and my mouse cursor travel behind the screen edge.

martini (mr-owner-gmail) wrote :

In my Xubuntu there are not any unknown displays, and no ATI just intel, but bug is present.

Akshar Patel (akshar-patel-47) wrote :

I'm using xubuntu daily build. I'm using the opensource ATI drivers. I can recreate this bug everytime.

stevepowell99 (steve-promente) wrote :

yes, I have the same problem with intel drivers but only when using gnome-shell, not xubuntu. I have just updated to 14.04 today after using the beta. Kacper's workaround works for me.

Viktor (clicman) wrote :

Same issue with lubuntu laptop on nvidia-173 drivers (C67 chip)

1 comments hidden view all 212 comments
Atul (atulkakrana) wrote :

Same problem with default drivers on Dell Studio with ATI Raedon card.

Atul

Adam (9-ubuntu-8) wrote :

Same issue on an Lenovo ThinkPad T510 (i7 with nvidia NVS 3100M with nvidia 331 drivers) running XFCE (Xubuntu). It seems as if light locker in combination with dbus causes the problem.

Thank you Kacper for the hint. I turned off 'lock on suspend' in the light locker settings. This is not what we want, but an exceptable work around.

I wonder if they actually tested suspend/resume before releasing 14.04 if something like this happens?

Máté Eckl (ecklm) wrote :

Same for me on r Toshiba satellite c855D-l5V with AMD A8-4500M APU. That workaround doesn't work for me.

Stefano Cipriani (cipria91) wrote :

Same here on Acer V5-551 with AMD-4455m and Radeon HD7500G

Marcin (q-marcin) wrote :

Same problem here, Lenovo e520, radeon HD6630M

Mark Bos (bosmark88) wrote :

Same problem here,
Asus K55A ( Intel Core i5 3210 / Intel HD4000 )

Gargoulf (pasquiernoterdaeme) wrote :

Same pb here.
Dell precision M6500. Fresh install of ubuntu 14.04 64bit.

Artyom Nosov (artyom.nosov) wrote :

Same problem,
ASUS N56VZ. xubuntu 14.04 (amd64).

Fabio (mr-fabio90) wrote :

Same Here! (I would say..from time to time)
Samsung 535u3c A03
AMD A4 4355M
RadeonHD 7400G

Please solve this BIG bug..open-source driver runs much better then proprietary one on amd trinity machines.
I should write a guide for optimizing ubunu on trinity apus..cause I'm fighting with those cpus(and gpus) from 12.04 release..
Thank you all!!

Fabio (mr-fabio90) wrote :

I forgot..I'm on Ubuntu 14.04 (full release)

Nikos K (kyriakoy) wrote :

Same problem,
HP Pavillion dv6500 xubuntu 14.04 (amd64).
After suspend, blank screen, after ctrl-alt-del, unable to unlock

Kacper Hęćka (kacperh20) wrote :

[UPDATE] ok so i tested ubuntu and lubuntu (both 14.04 LTS) and the sleeping/resuming works perfectly, but in Xubuntu 14.04 i still have black screen after wake up from sleep mode. Maybe someone can tell where are differences between these three distros? Anyone?

DavidSH (laun0hpad) wrote :

I have the same problem on old Dell 1525 laptop with an update to Ubuntu 14.04 final release from 13.10.

 I seem to have temporarily fixed the problem by doing the following:

Go to Security & Privacy - Un-check the ticked boxes under
Require my password when
'Waking from Suspend'
and
'Returning from Blank Screen'
i.e. no passwords needed after suspend

This seems to be working so far and the machine wakes up okay after I shut the laptop lid and the machine has entered suspend mode. Whether it's a full fix I don't know, but it is working for now.

TEN (launchpad-20-ten) wrote :

According to #5 & 11 this regression also affects Nvidia & Intel, cf. https://bugs.launchpad.net/ubuntu/+source/pm-utils/+bug/999638 & https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/1283938
Nor is it limited to laptops (with lids): Also affected on HP Compaq dc7800 Convertible Mini Tower with GT520 card.

Anje (c-rosenfield) wrote :

I'm affected. Fresh install of Xubuntu 14.04 64-bit. Toshiba Satellite L755-S5110 (Intel Core i3 2350M, graphics are Intel GMA HD 3000).

Bryce (brce) wrote :

Also affected. Upgraded from Xubuntu 13.10 to 14.04 64-bit. Acer Aspire TimelineX Intel i5-2410M, Intel graphics.

marlio (marliob) wrote :

Same bug in my Sony Vaio, fresh install ubuntu 14.04 64-bit.

Kacper Hęćka (kacperh20) wrote :

Update no2 Funny stuff, I deleted xfce4-power-manager, reboot, and put my laptop in sleep mode. After it wake up, desktop shown up (without entering password) and my mouse cursor disappeard!? Wtf !?

Carl Menke (halfburnttoast) wrote :

This also effects my laptop (xubuntu 14.04 x64)

Toshiba Portege R835-p70.
Intel core i5-2410M
Mobile Intel HM65 Express
Intel HD Graphics 3000

Steps to reproduce:
1. Reboot computer
2. Log in normally
3. Close lid and allow computer to enter sleep
4. Wake computer (login screen appears)
5. Enter password to unlock session

The screen will immediately go blank (both backlight and LCD). Switching to a virtual terminal or SSHing into the box works fine.

Fernando Perez (fdo.perez) wrote :

Confirming this on a desktop machine, Intel(R) Core(TM) i5-2500K with built-in Intel graphics and no additional video card at all.

Suspend/resume was working just fine on 13.10. After upgrade to 14.04 suspend still works, but upon resume the screen is blank. The only way to get it back is to go to a text console and force-kill X so it respawns.

I'm running KDE as my desktop, in case it matters.

Tomo Popovic (tp0x45) wrote :

Confirmed on several PCs:
- System76 Lemur
- Asus X202E
- Dell Optiplex desktop

Just like in post #36 and others. Workaround in #10 is helpful although it does not solve the problem.

Volodymyr (v-makarchuk-v) wrote :

the same bug on ubuntu gnome 14.04, i fix this bug by turning in suspend mode after pressing power button

Volodymyr (v-makarchuk-v) wrote :

to above comment my laptop: hp dv6, cpu:core i5 240m, graphics : ati 6 mobile seria

Changed in linux-lts-trusty (Ubuntu):
status: New → Confirmed
Changed in nvidia-graphics-drivers-331 (Ubuntu):
status: New → Confirmed
Changed in xserver-xorg-video-nouveau (Ubuntu):
status: New → Confirmed
Changed in xserver-xorg-video-nouveau (Ubuntu):
importance: Undecided → Critical
Changed in nvidia-graphics-drivers-331 (Ubuntu):
importance: Undecided → Critical
Changed in linux-lts-trusty (Ubuntu):
importance: Undecided → High
importance: High → Critical
Changed in xserver-xorg-video-intel (Ubuntu):
status: New → Confirmed
summary: - Ubuntu 14.04 blank screen after wakeup from sleep
+ [Samsung NP535U4X-S01TH] Ubuntu 14.04 blank screen after wakeup from
+ sleep
no longer affects: xserver-xorg-video-nouveau (Ubuntu)
no longer affects: xserver-xorg-video-intel (Ubuntu)
no longer affects: nvidia-graphics-drivers-331 (Ubuntu)
no longer affects: xserver-xorg-video-ati (Ubuntu)
affects: linux-lts-trusty (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Critical → Low
status: Confirmed → Incomplete
description: updated
tags: added: needs-upstream-testing regression-potential
piyush (piyush-kgupta07) on 2014-06-10
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Atul (atulkakrana) on 2014-06-23
tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-3.16rc2
removed: amd64 apport-bug compiz-0.9 needs-upstream-testing regression-potential trusty ubuntu
tags: removed: kernel-bug-exists-upstream-3.16rc2
tags: added: kernel-bug-exists-upstream-3.16rc2
Atul (atulkakrana) on 2014-06-23
tags: added: amd64 apport-bug compiz-0.9 regression-potential trusty ubuntu
tags: added: needs-upstream-testing
removed: kernel-bug-exists-upstream kernel-bug-exists-upstream-3.16rc2
no longer affects: linux (Ubuntu)
affects: linux → linux (Ubuntu)
Changed in linux (Ubuntu):
status: New → Incomplete
Changed in linux (Ubuntu):
status: New → Confirmed
Changed in linux (Ubuntu):
importance: Undecided → Low
Steven Harms (sharms) on 2014-09-21
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-bug-exists-upstream-3.17.0-031700rc6-generic
tags: removed: needs-upstream-testing
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
description: updated
summary: - [Samsung NP535U4X-S01TH] Ubuntu 14.04 blank screen after wakeup from
- sleep
+ Integrated Radeon graphic processor resumes into a black screen if
+ dynamic power management is enabled
description: updated
summary: - Integrated Radeon graphic processor resumes into a black screen if
+ Integrated Radeon graphics processor resumes into a black screen if
dynamic power management is enabled
Changed in linux (Ubuntu):
importance: Low → Medium
description: updated
Changed in linux (Ubuntu):
status: Confirmed → Triaged
tags: added: kernel-bug-exists-upstream-3.17-rc6
removed: kernel-bug-exists-upstream-3.17.0-031700rc6-generic
Changed in linux (Ubuntu):
status: Triaged → Incomplete
summary: - Integrated Radeon graphics processor resumes into a black screen if
- dynamic power management is enabled
+ [Samsung NP535U4X-S01TH] Ubuntu 14.04 blank screen after wakeup from
+ sleep
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
tags: added: regression-release
removed: regression-potential
tags: added: utopic
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
132 comments hidden view all 212 comments

Fabio, so your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Ubuntuser (ubuntuser1404) wrote :

Can somebody affected from the bug, please try to apply this patch to the kernel: https://bugzilla.kernel.org/attachment.cgi?id=137741 ?

(https://bugzilla.kernel.org/show_bug.cgi?id=76761#c3).

This is a driver problem and should be treated from a kernel specialist...Is there any Ubuntu Community developer or Canonical tech available? This bug is affecting more than 100 people subscribed from 7 - 8 months.

Thanks.

Ubuntuser, bug heat, and how many people mark themselves affected is irrelevant, as the same symptom can manifest itself via different root causes, and hardware. Anyone who thinks they may have the same problem would need to file a new report, or risk waiting for a fix to a problem that wasn't theirs to begin with.

If you want your problem addressed, you already have been advised on what needs to happen next. Having a production laptop means if you are that worried, backing up your data, which you should be doing anyways, and testing the patch.

Ubuntuser (ubuntuser1404) wrote :

I installed git, tomorrow i will try the patch, i just think that maybe there are more expert people into the group looking for this bug solved.

Thanks

Ubuntuser (ubuntuser1404) wrote :

What's wrong?

me@Linux-Notebook:~$ git config --global user.email "<email address hidden>" && git config --global user.name "Your Name" && cd $HOME && git clone git://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git && patch ~/linux/drivers/acpi/video.c ~/Desktop/testfix.patch && cd linux && git add . && git commit
Cloning into 'linux'...
remote: Counting objects: 3765525, done.
remote: Compressing objects: 100% (25/25), done.
remote: Total 3765525 (delta 6), reused 0 (delta 0)
Receiving objects: 100% (3765525/3765525), 840.68 MiB | 1.04 MiB/s, done.
Resolving deltas: 100% (3090600/3090600), done.
Checking connectivity... done.
Checking out files: 100% (47503/47503), done.
patching file /home/me/linux/drivers/acpi/video.c
Hunk #1 FAILED at 270.
Hunk #2 FAILED at 289.
2 out of 2 hunks FAILED -- saving rejects to file /home/me/linux/drivers/acpi/video.c.rej
patching file /home/me/linux/drivers/acpi/video.c
Hunk #1 FAILED at 1562.
1 out of 1 hunk FAILED -- saving rejects to file /home/me/linux/drivers/acpi/video.c.rej
patching file /home/me/linux/drivers/acpi/video.c
Hunk #1 FAILED at 1068.
1 out of 1 hunk FAILED -- saving rejects to file /home/me/linux/drivers/acpi/video.c.rej

me@Linux-Notebook:~$ cp /boot/config-`uname -r` .config && yes '' | make oldconfig && make clean && make -j `getconf _NPROCESSORS_ONLN` deb-pkg LOCALVERSION=-custom && cd .. && sudo dpkg -i *.deb && git fetch origin;git fetch origin master;git reset --hard FETCH_HEAD
make: *** No rule to make target `oldconfig'. Stop.
fatal: Not a git repository (or any parent up to mount point /home)
Stopping at filesystem boundary (GIT_DISCOVERY_ACROSS_FILESYSTEM not set).
fatal: Not a git repository (or any parent up to mount point /home)
Stopping at filesystem boundary (GIT_DISCOVERY_ACROSS_FILESYSTEM not set).

Ubuntuser (ubuntuser1404) wrote :

Could you please help me with this error? I don't know what to do

me@Linux-Notebook:~$ sudo patch ~/linux/drivers/acpi/video.c ~/Desktop/testfix.patch && cd linux && git add . && git commit
patching file /home/me/linux/drivers/acpi/video.c
Hunk #1 FAILED at 270.
Hunk #2 FAILED at 289.
2 out of 2 hunks FAILED -- saving rejects to file /home/me/linux/drivers/acpi/video.c.rej
patching file /home/simone/linux/drivers/acpi/video.c
Hunk #1 FAILED at 1562.
1 out of 1 hunk FAILED -- saving rejects to file /home/me/linux/drivers/acpi/video.c.rej
patching file /home/simone/linux/drivers/acpi/video.c
Hunk #1 FAILED at 1068.
1 out of 1 hunk FAILED -- saving rejects to file /home/me/linux/drivers/acpi/video.c.rej

Ubuntuser (ubuntuser1404) wrote :

Could you please help me with this error? I don't know what to do

me@Linux-Notebook:~$ sudo patch ~/linux/drivers/acpi/video.c ~/Desktop/testfix.patch && cd linux && git add . && git commit
patching file /home/me/linux/drivers/acpi/video.c
Hunk #1 FAILED at 270.
Hunk #2 FAILED at 289.
2 out of 2 hunks FAILED -- saving rejects to file /home/me/linux/drivers/acpi/video.c.rej
patching file /home/me/linux/drivers/acpi/video.c
Hunk #1 FAILED at 1562.
1 out of 1 hunk FAILED -- saving rejects to file /home/me/linux/drivers/acpi/video.c.rej
patching file /home/me/linux/drivers/acpi/video.c
Hunk #1 FAILED at 1068.
1 out of 1 hunk FAILED -- saving rejects to file /home/me/linux/drivers/acpi/video.c.rej

Please stop replying to me. I'm only watching this bug, I'm neither the
originator nor a developer on the project.

On Mon, Oct 6, 2014 at 9:30 PM, Ubuntuser <email address hidden>
wrote:

> Could you please help me with this error? I don't know what to do
>
> me@Linux-Notebook:~$ sudo patch ~/linux/drivers/acpi/video.c
> ~/Desktop/testfix.patch && cd linux && git add . && git commit
> patching file /home/me/linux/drivers/acpi/video.c
> Hunk #1 FAILED at 270.
> Hunk #2 FAILED at 289.
> 2 out of 2 hunks FAILED -- saving rejects to file
> /home/me/linux/drivers/acpi/video.c.rej
> patching file /home/simone/linux/drivers/acpi/video.c
> Hunk #1 FAILED at 1562.
> 1 out of 1 hunk FAILED -- saving rejects to file
> /home/me/linux/drivers/acpi/video.c.rej
> patching file /home/simone/linux/drivers/acpi/video.c
> Hunk #1 FAILED at 1068.
> 1 out of 1 hunk FAILED -- saving rejects to file
> /home/me/linux/drivers/acpi/video.c.rej
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1283938
>
> Title:
> [Samsung NP535U4X-S01TH] Ubuntu 14.04 blank screen after wakeup from
> sleep
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/linux/+bug/1283938/+subscriptions
>

tags: added: patch

Ubuntuser, you would want to contact the Ubuntu Kernel Team for testing support via IRC or mailing list -> https://wiki.ubuntu.com/KernelTeam#Communications .

As well, please do not mark attachments as patches, as it would not be accepted as a patch into Ubuntu as you previously created it.

darkmoonsinger, nobody is replying, nor contacting you directly, you subscribed yourself to this bug report. If you don't want to see e-mails related to it, then click Mute bug mail in the top right of report.

My apologies, brain glitch.
On Oct 7, 2014 4:30 AM, "Christopher M. Penalver" <
<email address hidden>> wrote:

> Ubuntuser, you would want to contact the Ubuntu Kernel Team for testing
> support via IRC or mailing list ->
> https://wiki.ubuntu.com/KernelTeam#Communications .
>
> As well, please do not mark attachments as patches, as it would not be
> accepted as a patch into Ubuntu as you previously created it.
>
> darkmoonsinger, nobody is replying, nor contacting you directly, you
> subscribed yourself to this bug report. If you don't want to see e-mails
> related to it, then click Mute bug mail in the top right of report.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1283938
>
> Title:
> [Samsung NP535U4X-S01TH] Ubuntu 14.04 blank screen after wakeup from
> sleep
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/linux/+bug/1283938/+subscriptions
>

Ubuntuser (ubuntuser1404) wrote :

I didn't receive answers from my last email to the kernel team.

Please Christopher, could you contact your colleagues and prepare a proper solution (patch to test) with them?
I give you my availability to test your final patch.

Wish you all good work!

KentB (spam1-z) wrote :

I have this bug with

Ubuntu 14.04.1

On a new HP 15-g040ca Notebook PC:
AMD Quad-Core E-Series processor
AMD Quad-Core E2-6110 APU with Radeon R2 Graphics (1.5 GHz, 2 MB cache)

I am dismayed.

KentB, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Ubuntuser, it would appear your e-mail to the mailing list never made it as per https://lists.ubuntu.com/archives/kernel-team/2014-October/date.html . Could you please re-send?

Darek (darekx2) wrote :

Same here.

Ubuntu 14.04.1 64 Bit
After resume freezing on amd graphic card. When I am on intel suspend work fine.

Darek, thank you for your comment. Unfortunately, this bug report is not scoped to you, your hardware, or your problem. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Thomas (dbxelf) wrote :

Same problem here. Using radeon HD 8500 on 14.04.

When using the standard ubuntu supplied drivers, It will just go into sleep/powersave modus when suspending or switching a user.

When using the AMD drivers (fglrx) , it goes to a black screen, with only the mouse pointer showing (and I have to power down).

Not a good bug if you have a system with multiple users.

Thomas, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Ivan Voras (ivoras) wrote :

And we're going into the new year with the problem is still not fixed.
The bug manifests for me on ThinkPad Edge 02213BG, Radeon graphics, freshly installed Xubuntu 14.04.

tags: added: needs-upstream-testing
removed: patch
description: updated
tags: added: resume suspend
bronlund (bronlund) wrote :

This is just so annoying!

Darek (darekx2) wrote :

Yes it's annoying ! The problem is old and for now still exist.

m33x (maximilian-golla) wrote :

This affects a user several times a day. If I come back from lunch, I have to reboot my notebook. This is really annoying. Please consider to fix this.

SupportGuy (3-admin-labs) wrote :

I started seeing random freeze while resuming from sleep/hibernate on my 5 year old system after I switched to ATI open source drivers, since the Catalyst drivers are no longer supported for my hardware on trusty and precise. The open source driver claims to better or same as the Catalyst, but looks like this is not the case.

Mar 1 02:45:29 xxxx kernel: [37059.698724] [drm:uvd_v1_0_ib_test] *ERROR* radeon: fence wait failed (-35).
Mar 1 02:45:29 xxxx kernel: [37059.698727] [drm:radeon_ib_ring_tests] *ERROR* radeon: failed testing IB on ring 5 (-35).

    description: VGA compatible controller
     product: RV730 XT [Radeon HD 4670]
     vendor: Advanced Micro Devices, Inc. [AMD/ATI]
     physical id: 0
      bus info: pci@0000:01:00.0
      version: 00
      width: 64 bits
      clock: 33MHz
      capabilities: pm pciexpress msi vga_controller bus_master cap_list rom
      configuration: driver=radeon latency=0
      resources: irq:43 memory:d0000000-dfffffff memory:fdfe0000-fdfeffff ioport:ee00(size=256) memory:fdf00000-fdf1ffff

SupportGuy, it would help immensely if you filed a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

Atul (atulkakrana) wrote :

This bug will never be fixed. Ubuntu team is more focused on mobile environment than desktop now. Too bad.

Atul

Peter Ludwig (peter-ludwig) wrote :

Could it be that the problem is related to the size of the swap file? The swap file needs to have same size as physical ram?

Caleb (caleb89) wrote :

@peter-ludwig I reckon you're right. My Ubuntu machine used to be able to sleep fine, but I have 16GB of RAM so I lowered my swap file to be 2GB - it can no longer sleep! Makes me sad. But makes sense.

Caleb (caleb89) wrote :

Update: Just completely removed my swap partition and Ubuntu tries to "Suspend" but ends up just locking the screen

Kenneth Bogert (kbogert-uga) wrote :

This just happened to me and got some messages in dmesg, filed bug 1442311

atimonin (atimonin) wrote :

After some time I've noticed that the bug is fixed (at least for my samsung NP535)
Sleep-Wakup works as expected.
Looks like some of updates fixed this bug.

Kenneth Bogert (kbogert-uga) wrote :

For me the fix was to add:

export CLUTTER_VBLANK=none

to /etc/environment

Samarth Mathur (samarth-math) wrote :

Please fix this guys,

It's killed a work system for many.

foxyterkel (terkel-d) wrote :

Had the same bug on Ubuntu 14.04, and now got it again on Linux mint 17.02 cinnamon. Also noticed that after forced reboot black screen, i'm unable to change brightness by hotkeys. Fujitsu AH544, intel/nvidia.

Konstantin (humansfriend) wrote :

Same bug in ubuntu 14.04

ggallozz (ggallozz-gmail) wrote :

hey there all, folks,
I do regret that 2 years after the release this bug is still alive and kicking ... 3:)
Me too have browsed around for a while, and now I can affirm that the proble affect many many users, on different PC an video cards and drivers.
So, Xubuntu staff, I itìs time to deeple stare at suspend involved procedures.
I can say that on my PC is installed Xubuntu 14.04.4 and on another partition Ubuntu Mint 14.04.3. On this last system, resume works ALWAYS fine ....

Ususal user's tech specs, here:

kernel name is: Linux
kernel-release is: 3.16.0-77-generic
kernel version is: #99~14.04.1-Ubuntu SMP Tue Jun 28 19:18:41 UTC 2016
machine hardware is: i686
processor type is: i686
h/w platform is: i686
operating system is: GNU/Linux
desktop env. is: xubuntu - XDG_CURRENT_DESKTOP=XFCE
*** OS specs ***
Distributor ID: trusty
Description: Ubuntu
Release: Ubuntu 14.04.4 LTS
Codename: 14.04
Video driver for ATI Radeon 5450

ggallozz, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

ggallozz (ggallozz-gmail) wrote :
Download full text (4.9 KiB)

Hi there,
thank you but I've not idea on what you are asking to me ..
"
*you filed a new report with the Ubuntu repository kernel (not
mainline/upstream) via a terminal: ubuntu-bug linux*"

If I have to go somewhere, plese attach a link and a step by step
what-to-do.

best regards

GG

On 6 July 2016 at 10:52, Christopher M. Penalver <
<email address hidden>> wrote:

> ggallozz, it will help immensely if you filed a new report with the Ubuntu
> repository kernel (not mainline/upstream) via a terminal:
> ubuntu-bug linux
>
> Please feel free to subscribe me to it.
>
> For more on why this is helpful, please see
> https://wiki.ubuntu.com/ReportingBugs.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1283938
>
> Title:
> [Samsung NP535U4X-S01TH] Ubuntu 14.04 blank screen after wakeup from
> sleep
>
> Status in Linux:
> Unknown
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> HOW TO REPRODUCE
>
> 1. Suspend the device
> 2. Wake it up
>
> EXPECTED BEHAVIOUR
>
> - The device to resume normally
>
> REAL BEHAVIOUR
>
> - The screen goes blank
>
> RELEVANT DETAILS
>
> - In the "/etc/default/grub" file; changing "quiet splash" option to
> "nomodeset" allows the wakeup, but the computer gets so slow it is
> unusable.
>
> WORKAROUND: Install fglrx.
>
> Unverified WORKAROUND: Revert commit
> 6c7bccea390853bdec5b76fe31fc50f3b36f75d5 as per
> https://bugzilla.kernel.org/show_bug.cgi?id=76761#c3 .
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: xserver-xorg-video-ati 1:7.3.0-1ubuntu2
> ProcVersionSignature: Ubuntu 3.13.0-11.31-generic 3.13.3
> Uname: Linux 3.13.0-11-generic x86_64
> .tmp.unity.support.test.0:
>
> ApportVersion: 2.13.2-0ubuntu5
> Architecture: amd64
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: compiz
> CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
> CompositorUnredirectFSW: true
> CurrentDesktop: Unity
> Date: Mon Feb 24 12:58:07 2014
> DistUpgraded: Fresh install
> DistroCodename: trusty
> DistroVariant: ubuntu
> DkmsStatus: virtualbox, 4.3.6, 3.13.0-11-generic, x86_64: installed
> GraphicsCard:
> Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7500G]
> [1002:990a] (prog-if 00 [VGA controller])
> Subsystem: Samsung Electronics Co Ltd Device [144d:c660]
> Advanced Micro Devices, Inc. [AMD/ATI] Thames [Radeon HD
> 7550M/7570M/7650M] [1002:6841] (rev ff) (prog-if ff)
> InstallationDate: Installed on 2014-02-22 (1 days ago)
> InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64
> (20140218)
> MachineType: SAMSUNG ELECTRONICS CO., LTD. 535U4C
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-11-generic
> root=UUID=9f8c7e92-a6ea-41fd-9489-a256c8b9f5d5 ro quiet splash vt.handoff=7
> SourcePackage: xserver-xorg-video-ati
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 04/03/2013
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: P06RAF.N93.130403.LEO
> dmi.board.asse...

Read more...

1 comments hidden view all 212 comments
Kenneth Bogert (kbogert-uga) wrote :

Just to update my earlier comment #203, I still had this bug occur occasionally even afterwards, though at a reduced rate. After doing some more testing recently, I've been able to avoid this problem completely by turning off the System-monitor extension in Gnome tweak tool. I was then able to revert my change in #203 with no issues.

Kenneth Bogert, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

no longer affects: linux (Ubuntu)
affects: linux → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Unknown → Undecided
status: Unknown → New
importance: Undecided → Low
status: New → Incomplete
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