mail for new bugs inconsistent with other bug mail (ignores mail-on-my-actions disabled, missing footers, duplicate mail vs structural subscriptions)

Bug #132300 reported by Matthew East
116
This bug affects 8 people
Affects Status Importance Assigned to Milestone
Launchpad itself
Triaged
High
Unassigned

Bug Description

I get bugmail as bug contact for a number of products (e.g. ubuntu-doc, ubuntu-website). Later, if me (or a team I'm in) is assigned to the bug, I get duplicate bugmail for it. This is confusing: Launchpad should detect that I've already had the email and not send it again.

I'll attach two emails which come from bug 124094 as an example.

Analysis
========

lp.bugs.mail.newbug doesn't use the normal bug notification email templates or code.

This means newbug's emails lack important features like:

 * Honouring the mail-on-my-actions flag
 * Generating correct unsubscribe footers
 * De-duplicating subscribers against structural subscriptions
 * Correct timezone handling

Revision history for this message
Matthew East (mdke) wrote :
Revision history for this message
Matthew East (mdke) wrote :
Changed in launchpad:
assignee: nobody → mpt
status: New → Confirmed
Changed in malone:
assignee: mpt → nobody
importance: Undecided → Medium
Revision history for this message
Skippy le Grand Gourou (lecotegougdelaforce) wrote :

I think this is a particular case of Bug #347342. LP should detect it is sending the same email twice to the same address.

Curtis Hovey (sinzui)
Changed in malone:
importance: Medium → High
Revision history for this message
Robert Collins (lifeless) wrote :

IIRC We special case assignment in the bug code, so I don't think its a dupe, strictly speaking. We have a notifications service under discussion which would fix these issues by its very nature. So there is hope :)

tags: added: email notifications
summary: - duplicate bugmail when a bug contact gets personally subscribed/assigned
- to a bug
+ mail for new bugs inconsistent with other bug mail (ignores mail-on-my-
+ actions disabled, missing footers, duplicate mail vs structural
+ subscriptions)
description: updated
description: updated
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