Internet drops every few minutes on wired and wireless connection
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
Internet drops every 1-30 minutes when connected via wired or wireless (i.e., this is a problem on both wired and wireless) even though connection icon indicates the computer is still connected.
Disconnecting and reconnecting via the connection icon resets internet temporarily until the next time.
Dropped internet is discovered with "The site can't be reached" screens in Chromium, or error messages when downloading/
Internet drops more frequently on wireless than on wired.
It seems to disconnect more frequently with heavier internet use (e.g., downloading multiple files, opening several webpages in quick succession).
This is a fresh install (yesterday) of Ubuntu 16.04 on a Dell Inspiron 15 5567 (dual boot). It occurs when running Live CD as well though.
Ethernet and wifi both work without randomly disconnecting in Windows 10 on the same machine, and ethernet and wifi work on other machines running Ubuntu and Windows with the same router, so it is not a hardware or router issue.
Output from sudo lshw -class network
*-network
description: Wireless interface
product: Wireless 3165
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:02:00.0
logical name: wlp2s0
version: 79
serial: 58:fb:84:55:21:52
width: 64 bits
clock: 33MHz
resources: irq:283 memory:
*-network
description: Ethernet interface
product: RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:03:00.0
logical name: enp3s0
version: 07
serial: 18:db:f2:3c:d5:37
size: 10Mbit/s
capacity: 100Mbit/s
width: 64 bits
clock: 33MHz
resources: irq:279 ioport:
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: network-manager 1.2.2-0ubuntu0.
ProcVersionSign
Uname: Linux 4.4.0-62-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CurrentDesktop: Unity
Date: Tue Feb 21 16:36:55 2017
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
InstallationDate: Installed on 2017-02-20 (1 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
IpRoute:
default via 192.168.1.1 dev wlp2s0 proto static metric 600
169.254.0.0/16 dev wlp2s0 scope link metric 1000
192.168.1.0/24 dev wlp2s0 proto kernel scope link src 192.168.1.15 metric 600
NetworkManager.
[main]
NetworkingEnab
WirelessEnable
WWANEnabled=true
SourcePackage: network-manager
UpgradeStatus: No upgrade log present (probably fresh install)
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH CONNECTION CON-UUID CON-PATH
wlp2s0 wifi connected /org/freedeskto
enp3s0 ethernet unavailable /org/freedeskto
lo loopback unmanaged /org/freedeskto
nmcli-nm:
RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW WIFI WWAN-HW WWAN
running 1.2.2 connected started full enabled enabled enabled enabled enabled
description: | updated |
description: | updated |
description: | updated |
description: | updated |
Changed in network-manager (Ubuntu): | |
status: | Confirmed → New |
status: | New → Confirmed |
affects: | network-manager (Ubuntu) → linux (Ubuntu) |
tags: | added: hwe-networking-ethernet hwe-networking-wifi |
Hello, as you mentioned that this can be reproduced with LiveCD, do you mind to give 16.04.2 (which is using 4.8 kernel, or even test it with 17.04 daylive) a try?
Thanks