I do not receive the verfication code per email

[Ralph Wabel]

I'm already a user and when starting ubuntuone-preferences and enter my existing account I do get the screen telling me to enter the verification code I'm getting per email. I've tried that several times, but never received a mail. Checked spam folder but nothing there. I've even tried to register a new account with another email address, but same issue there.

attached are the sso logs from cache

[Natalia Bidart (nataliabidart)]

HI Ralph!

Thanks for the report. I'm working on debugging this in our end.

In the mean time, could you please confirm what ubuntu version are you running?
Also, could you please try to validate your account going to http://login.ubuntu.com/+new_account ?
An email will be sent to your primary email with a code that you need to enter in the web site.

Ubuntu One needs a validated user account in order to proceed.

Thanks!

[Ralph Wabel (rwabel)]

I'm using Ubuntu Maverick

I went to the mentioned URL and put my password and wanted to update and was told the password is not fullfiling the required security. I've so far always used this password. Anyway, I've now configured a new password and clicked on update and got confirmation

Your account details have been successfully updated

However no email received. I've also checked again spam folder

The login was working fine after the first installation. However I was suffering from Bug #686157. Therefore I've tried to upgrade to a nightly version and it was not working so I've completely removed it and installed again the original ubuntu maverick version and since then I've this issue

[Natalia Bidart (nataliabidart)]

Hi Ralph,

So, to confirm I'm looking at the right log file, please let's do this:

* confirm no process is running for ubuntuone-syncdaemon, ubuntuone-preferences and ubuntu-sso-login. To do so, in a terminal (Accessories -> Terminal), run the following:

killall ubuntuone-preferences; killall ubuntuone-syncdaemon; killall ubuntu-sso-client

* remove all the logs located at ~/.cache/sso/

* open the program 'seahorse' and remove all your Ubuntu One tokens

* in a terminal, run:

u1sdtool -c

(this will start the ubuntuone syncdaemon and connect it to the cloud). The SSO login window should be opened automatically asking you to either register or login. Please try to login with your existent account.

If the login does not succeed, please attach the freshly created logs from ~/.cache/sso/

Thanks!

[Ralph Wabel (rwabel)]

I've done all the points, however there is no token for Ubuntu One in seahorse

u1sdtool -c brings me back to the point where I put my login and password and should get verification code per mail. Therefore no logs

[Natalia Bidart (nataliabidart)]

Ralph,

after u1sdtool -c, you should have sso logs in the folder I mentioned (~/.cache/sso/), even if you get the message that the account is not validated yet.

[Ralph Wabel (rwabel)]

rwabel@rwabel-Aspire-5538:~/.cache/sso$ u1sdtool -c
rwabel@rwabel-Aspire-5538:~/.cache/sso$ ls
rwabel@rwabel-Aspire-5538:~/.cache/sso$

nothing there

[Ralph Wabel (rwabel)]

This is interesting. I've just updated to latest packages on Maverick. There was also a new one for Ubuntuone. Afterwards I did a reboot and I do have the attached log file. I've renamed it

Doing the steps above, does not give me any log file

[Natalia Bidart (nataliabidart)]

Hi Ralph,

in the former report you mentioned you opened ubuntuone-preferences as root, which makes me fear the log directory are not writable by your regular user. To check this, could you please paste the output of:

ls -l ~/.cache/

ls -l ~/.cache/sso

ls -l ~/.cache/ubuntuone

Also, from the ralph.txt log, I'm seeing an "Unauthorized" exception, which in most cases means that the pair (username, password) is not correct. Can you please confirm you're using the correct password?

If you are familiar with an IRC client, you can reach me in the #ubuntuone IRC channel, at irc.freenode.net, my nickname is nessita.

Natalia.

[Ralph Wabel (rwabel)]

Hi Natalia,

Here you go

rwabel@rwabel-Aspire-5538:~$ ls -l ~/.cache/
total 172
drwxr-xr-x 3 rwabel rwabel 4096 2010-12-05 18:33 banshee-1
drwx------ 2 rwabel rwabel 4096 2010-12-14 21:39 compizconfig
drwx------ 2 rwabel rwabel 4096 2010-12-04 13:53 dconf
drwx------ 3 rwabel rwabel 4096 2010-12-09 23:10 desktop-couch
drwxr-xr-x 2 rwabel rwabel 4096 2010-12-04 11:03 docky
-rw-r--r-- 1 rwabel rwabel 16384 2010-12-14 23:23 event-sound-cache.tdb.d3bc7692746ff3c222e884540000000d.x86_64-pc-linux-gnu
drwxr-xr-x 2 rwabel rwabel 4096 2010-12-04 14:13 gmailwatcher
drwx------ 4 rwabel rwabel 4096 2010-12-04 12:03 google-chrome
drwxr-xr-x 2 rwabel rwabel 4096 2010-12-04 03:10 gwibber
-rw-r--r-- 1 rwabel rwabel 6134 2010-12-15 02:11 indicator-applet.log
-rw-r--r-- 1 rwabel rwabel 316 2010-12-15 02:36 indicator-applet-session.log
drwx------ 3 rwabel rwabel 4096 2010-12-04 02:57 indicators
drwxr-xr-x 2 rwabel rwabel 4096 2010-12-05 18:33 media-art
-rw-r--r-- 1 rwabel rwabel 8033 2010-12-15 23:32 notify-osd.log
drwxr-xr-x 2 rwabel rwabel 4096 2010-12-07 00:40 qBittorrent
drwx------ 7 rwabel rwabel 4096 2010-12-09 21:38 rhythmbox
drwxr-xr-x 5 rwabel rwabel 4096 2010-12-04 00:29 software-center
drwxr-xr-x 2 rwabel rwabel 4096 2010-12-11 09:48 sso
drwx------ 3 rwabel rwabel 4096 2010-12-04 02:56 telepathy
drwxr-xr-x 4 rwabel rwabel 4096 2010-12-04 01:16 ubuntuone
drwxr-xr-x 2 rwabel rwabel 4096 2010-12-03 23:53 update-manager-core
-rw-r--r-- 1 rwabel rwabel 61689 2010-12-09 21:58 usb-creator.log
drwx------ 2 rwabel rwabel 4096 2010-12-03 23:50 wallpaper
rwabel@rwabel-Aspire-5538:~$ ls -l ~/.cache/sso
total 20
-rw-r--r-- 1 rwabel rwabel 13884 2010-12-11 00:10 ralph.txt
-rw-r--r-- 1 rwabel rwabel 1599 2010-12-14 23:04 sso-client.log
rwabel@rwabel-Aspire-5538:~$ ls -l ~/.cache/ubuntuone
total 8
drwxr-xr-x 2 rwabel rwabel 4096 2010-12-15 23:30 log
drwxr-xr-x 2 rwabel rwabel 4096 2010-12-04 02:50 partials
rwabel@rwabel-Aspire-5538:~$

I'm pretty sure login credentials are correct, as I can login fine over the web to my ubuntuone account.

I used IRC in the past. I'll try to connect in the future

[Natalia Bidart (nataliabidart)]

Hi Ralph!

If you can reach me on IRC, we can debug the issue much faster. In the mean time, would you please send me the ~/.cache/sso/sso-client.log ? It appears to be last modified on 2010-12-14, so I would like to see the latest entries.

Thanks!

[Ralph Wabel (rwabel)]

Hi Natalia,

Indeed it would be easier...just need to find the right time. I'll check on IRC from time to time. Attached is the log file

[Natalia Bidart (nataliabidart)]

Hi Ralph,

the log file keeps saying that your account is not validated, so we need to debug further since it is.

Until you find the time to look for me on IRC, please share all the output resulting from doing this:

In a terminal:

u1sdtool -q
killall ubuntu-sso-login
killall ubuntuone-syncdaemon
killall ubuntuone-preferences

Next, in the same terminal, run:

DEBUG=True python /usr/lib/ubuntu-sso-client/ubuntu-sso-login

This command will output a lot of messages, leave it running and in a second terminal run:

u1sdtool -c

After the login dialog is raised, try to login one more time. If verification code is asked, please copy the whole output of the command above and put in on a file, and attach it to this bug.

Thanks!

[Ralph Wabel (rwabel)]

Hi

I'm online right now. I guess your name is the same on IRC

Attached is the debug log

Thanks

Ralph

[Natalia Bidart (nataliabidart)]

HI Ralph,

I'm 'nessita' on irc at freenode, feel free to ping me. With the debug output you pasted I can see what the problem may be, but is indeed very weird.

Could you please confirm what version of ubuntu-sso-client do you have installed? To do so, please paste the output of:

apt-cache show ubuntu-sso-client

Thanks!

[Ralph Wabel (rwabel)]

Next time I'm around, I'll look for your name on IRC at freenode

Here is the version

rwabel@rwabel-Aspire-5538:~$ apt-cache show ubuntu-sso-client
Package: ubuntu-sso-client
Priority: extra
Section: python
Installed-Size: 240
Maintainer: Natalia Bidart <email address hidden>
Architecture: all
Version: 1.0.3-0ubuntu1
Depends: python (<< 2.7), python (>= 2.6), python-support (>= 0.90.0), dpkg (>= 1.15.7.2), python-dbus, python-gnomekeyring, python-gtk2, python-lazr.restfulclient, python-oauth, python-twisted-core, python-twisted-web, python-webkit, python-xdg
Filename: pool/main/u/ubuntu-sso-client/ubuntu-sso-client_1.0.3-0ubuntu1_all.deb
Size: 28160
MD5sum: 93e5ec3e5251a4c45711184b9baf21da
SHA1: b66954650bd901ec0df619888a9e3861108b115b
SHA256: 3533385c3460c3c0062c09798fb1e114692d937bffb9a40cb056faaffa460288
Description: Ubuntu Single Sign-On client
 Desktop service to allow applications to sign into Ubuntu services via
 SSO
Python-Version: 2.6
Bugs: https://bugs.launchpad.net/ubuntu/+filebug
Origin: Ubuntu
Supported: 18m
Task: ubuntu-desktop, ubuntu-uec-live, edubuntu-desktop, edubuntu-uec-live, xubuntu-desktop, ubuntu-netbook

Package: ubuntu-sso-client
Priority: extra
Section: python
Installed-Size: 244
Maintainer: Natalia Bidart <email address hidden>
Architecture: all
Version: 1.0.7-0ubuntu1
Depends: python (<< 2.7), python (>= 2.6), python-support (>= 0.90.0), gnome-keyring, python-dbus, python-gnomekeyring, python-gtk2, python-lazr.restfulclient, python-oauth, python-twisted-core, python-twisted-web, python-webkit, python-xdg
Pre-Depends: dpkg (>= 1.15.7.2)
Filename: pool/main/u/ubuntu-sso-client/ubuntu-sso-client_1.0.7-0ubuntu1_all.deb
Size: 29186
MD5sum: 7ca2d99624834e37cfb01b936e805bfd
SHA1: 3c18542605709569cbca495e0bda73e8dfccb797
SHA256: cd29d1bcac367f833d0197abb0bb7fbf83445a00253c231ef13375682984c1a2
Description: Ubuntu Single Sign-On client
 Desktop service to allow applications to sign into Ubuntu services via
 SSO
Python-Version: 2.6
Bugs: https://bugs.launchpad.net/ubuntu/+filebug
Origin: Ubuntu
Supported: 18m
Task: ubuntu-desktop, ubuntu-uec-live, edubuntu-desktop, edubuntu-uec-live, xubuntu-desktop, ubuntu-netbook

Package: ubuntu-sso-client
Status: install ok installed
Priority: extra
Section: python
Installed-Size: 284
Maintainer: Natalia Bidart <email address hidden>
Architecture: all
Version: 1.1.3+r658~maverick1
Depends: python (<< 2.7), python (>= 2.6), python-support (>= 0.90.0), python-dbus, python-gnomekeyring, python-gtk2, python-lazr.restfulclient, python-oauth, python-twisted-core, python-twisted-web, python-webkit, python-xdg
Description: Ubuntu Single Sign-On client
 Desktop service to allow applications to sign into Ubuntu services via
 SSO
Python-Version: 2.6

[Natalia Bidart (nataliabidart)]

Hi Ralph,

The version you have is not the latest, latest is 1.07, you can get it by just updating.
Last Friday, we have released yet a new version, 1.0.8, that can be installed by enabling the maverick-proposed repository as per these instructions:

https://wiki.ubuntu.com/Testing/EnableProposed

Let me know how the login goes after installing these updates. Thanks!

[Ralph Wabel (rwabel)]

I've updated to 1.0.8 version and get the same issue. I've just did a test by sending me the password. This email I did receive, but the confirmation mail I do not get

[Natalia Bidart (nataliabidart)]

Ralph,

can you please attach logs for the run using the latest client?
Also, could you please confirm that you have the clock properly set on your system?

Thanks!

[Ralph Wabel (rwabel)]

yes clock is set correctly. I was on IRC the last days. I'll be around again this evening

[Ralph Wabel (rwabel)]

and the log as well

[Natalia Bidart (nataliabidart)]

Hi Ralph!

I'm sorry that I didn't answer sooner, I lost the notifications from this bug report.

I just notice that you're running a new version of the SSO client, maybe because you have the Ubuntu One nightlies installed? If so, please update, you should be upgraded to 1.1.9. In version 1.1.8, we fixed a bug that look very similar to your problem (bug #693531).

Please let me know how it went. Once again, sorry for the huge delay on getting back to you.

Cheers!

[Ralph Wabel (rwabel)]

Hi Natalia,

Just tried with latest version 1.1.11 and it's now working. Seems indeed to be the bug you mentioned above. Thanks a lot for having this fixed !

Greetings

Ralph

[Natalia Bidart (nataliabidart)]

Hey Ralph!

That's great news! I'll be closing this a dup of the aforementioned bug.

Cheers, Natalia.