Comment 4 for bug 688713

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Natalia Bidart (nataliabidart) wrote :

Hi Ralph,

So, to confirm I'm looking at the right log file, please let's do this:

* confirm no process is running for ubuntuone-syncdaemon, ubuntuone-preferences and ubuntu-sso-login. To do so, in a terminal (Accessories -> Terminal), run the following:

killall ubuntuone-preferences; killall ubuntuone-syncdaemon; killall ubuntu-sso-client

* remove all the logs located at ~/.cache/sso/

* open the program 'seahorse' and remove all your Ubuntu One tokens

* in a terminal, run:

u1sdtool -c

(this will start the ubuntuone syncdaemon and connect it to the cloud). The SSO login window should be opened automatically asking you to either register or login. Please try to login with your existent account.

If the login does not succeed, please attach the freshly created logs from ~/.cache/sso/

Thanks!