Bug #1825154 “HP Pro 1102w doesn't print in Linux Mint 19.1” : Bugs : HPLIP

Revision history for this message

brian_p (claremont102) wrote on 2019-04-17:

#1

The 1102w requires a firmware file (provided by the plugin package) to be downloaded to the printer. This happens when the printer is switched on connected to the computer.

A print queue would be set up with

lpadmin -p 1102w -v hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0 -m drv:///hpcups.drv/hp-laserjet_professional_p1102w.ppd -E

If printing with

lp -d 1102w /etc/nsswitch.conf

does not happen, you have a bit of debugging ahead of you.

--
Brian.

Revision history for this message

Beny (spirab) wrote on 2019-04-17: Re: [Bug 1825154] Re: HP Pro 1102w doesn't print in Linux Mint 19.1

#2

Download full text (12.9 KiB)

Thanks Brian
I've done as you suggested, but it did not print. Can you guide me about
the kind of debugging that should be done?
Cheers,

On Wed, 17 Apr 2019 at 12:15, brian_p <email address hidden> wrote:

> The 1102w requires a firmware file (provided by the plugin package) to
> be downloaded to the printer. This happens when the printer is switched
> on connected to the computer.
>
> A print queue would be set up with
>
> lpadmin -p 1102w -v
> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0 -m
> drv:///hpcups.drv/hp-laserjet_professional_p1102w.ppd -E
>
> If printing with
>
> lp -d 1102w /etc/nsswitch.conf
>
> does not happen, you have a bit of debugging ahead of you.
>
> --
> Brian.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1825154
>
> Title:
> HP Pro 1102w doesn't print in Linux Mint 19.1
>
> Status in HPLIP:
> New
>
> Bug description:
> This printer used to work perfectly under older Linux Mint versions.
> Newest HPLIP (3.19.3) doesn't detect the printer. Older versions of
> HPLIP do detect the printer, but it does not print.
>
> hp-check output:
> [01mSaving output in log file: /home/bs/hp-check.log [0m
>
> [01mHP Linux Imaging and Printing System (ver. 3.18.10) [0m
> [01mDependency/Version Check Utility ver. 15.1 [0m
>
> Copyright (c) 2001-15 HP Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> [01mNote: hp-check can be run in three modes: [0m
> 1. Compile-time check mode (-c or --compile): Use this mode before
> compiling the HPLIP supplied tarball (.tar.gz or .run) to
> determine if the proper dependencies are installed to successfully
> compile HPLIP.
> 2. Run-time check mode (-r or --run): Use this mode to determine if a
> distro supplied package (.deb, .rpm, etc) or an already built
> HPLIP supplied tarball has the proper dependencies installed to
> successfully run.
> 3. Both compile- and run-time check mode (-b or --both) (Default): This
> mode will check both of the above cases (both compile- and
> run-time dependencies).
>
>
> Check types:
>
> a. EXTERNALDEP - External Dependencies
>
> b. GENERALDEP - General Dependencies (required both at compile and run
> time)
> c. COMPILEDEP - Compile time Dependencies
>
> d. [All are run-time checks]
>
> PYEXT SCANCONF QUEUES PERMISSION
>
>
> Status Types:
> OK
> MISSING - Missing Dependency or Permission or Plug-in
> INCOMPAT - Incompatible dependency-version or Plugin-version
>
>
> ---------------
> | SYSTEM INFO |
> ---------------
>
> Kernel: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
> GNU/Linux
> Host: bs-office
> Proc: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
> GNU/Linux
> Distribution: 22 19.1
> Bitness: 64 bit
>
>
> -----------------------
> | HPLIP CONFIGURATION |
> -----------------------
>
> HPLIP-Version: HPLIP 3.18.10
> HPLIP-Home: /usr/share/hplip
>
> [01mCurren...

Thanks Brian
I've done as you suggested, but it did not print. Can you guide me about
the kind of debugging that should be done?
Cheers,

On Wed, 17 Apr 2019 at 12:15, brian_p <1825154@bugs.launchpad.net> wrote:

> The 1102w requires a firmware file (provided by the plugin package) to
> be downloaded to the printer. This happens when the printer is switched
> on connected to the computer.
>
> A print queue would be set up with
>
> lpadmin -p 1102w -v
> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0 -m
> drv:///hpcups.drv/hp-laserjet_professional_p1102w.ppd -E
>
> If printing with
>
> lp -d 1102w /etc/nsswitch.conf
>
> does not happen, you have a bit of debugging ahead of you.
>
> --
> Brian.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1825154
>
> Title:
>   HP Pro 1102w doesn't print in Linux Mint 19.1
>
> Status in HPLIP:
>   New
>
> Bug description:
>   This printer used to work perfectly under older Linux Mint versions.
>   Newest HPLIP (3.19.3) doesn't detect the printer. Older versions of
> HPLIP do detect the printer, but it does not print.
>
>   hp-check output:
>    [01mSaving output in log file: /home/bs/hp-check.log [0m
>
>    [01mHP Linux Imaging and Printing System (ver. 3.18.10) [0m
>    [01mDependency/Version Check Utility ver. 15.1 [0m
>
>   Copyright (c) 2001-15 HP Development Company, LP
>   This software comes with ABSOLUTELY NO WARRANTY.
>   This is free software, and you are welcome to distribute it
>   under certain conditions. See COPYING file for more details.
>
>    [01mNote: hp-check can be run in three modes: [0m
>   1. Compile-time check mode (-c or --compile): Use this mode before
> compiling the HPLIP supplied tarball (.tar.gz or .run) to
>   determine if the proper dependencies are installed to successfully
> compile HPLIP.
>   2. Run-time check mode (-r or --run): Use this mode to determine if a
> distro supplied package (.deb, .rpm, etc) or an already built
>   HPLIP supplied tarball has the proper dependencies installed to
> successfully run.
>   3. Both compile- and run-time check mode (-b or --both) (Default): This
> mode will check both of the above cases (both compile- and
>   run-time dependencies).
>
>
>   Check types:
>
>   a. EXTERNALDEP - External Dependencies
>
>   b. GENERALDEP - General Dependencies (required both at compile and run
> time)
>   c. COMPILEDEP - Compile time Dependencies
>
>   d. [All are run-time checks]
>
>   PYEXT SCANCONF QUEUES PERMISSION
>
>
>   Status Types:
>       OK
>       MISSING       - Missing Dependency or Permission or Plug-in
>       INCOMPAT      - Incompatible dependency-version or Plugin-version
>
>
>   ---------------
>   | SYSTEM INFO |
>   ---------------
>
>    Kernel: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
> GNU/Linux
>    Host: bs-office
>    Proc: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
> GNU/Linux
>    Distribution: 22 19.1
>    Bitness: 64 bit
>
>
>   -----------------------
>   | HPLIP CONFIGURATION |
>   -----------------------
>
>   HPLIP-Version: HPLIP 3.18.10
>   HPLIP-Home: /usr/share/hplip
>
>    [01mCurrent contents of '/etc/hp/hplip.conf' file: [0m
>   # hplip.conf.  Generated from hplip.conf.in by configure.
>
>   [hplip]
>   version=3.18.10
>
>   [dirs]
>   home=/usr/share/hplip
>   run=/var/run
>   ppd=/usr/share/ppd/hplip/HP
>   ppdbase=/usr/share/ppd/hplip
>   doc=/usr/share/doc/hplip-3.18.10
>   html=/usr/share/doc/hplip-3.18.10
>   icon=/usr/share/applications
>   cupsbackend=/usr/lib/cups/backend
>   cupsfilter=/usr/lib/cups/filter
>   drv=/usr/share/cups/drv/hp
>   bin=/usr/bin
>   apparmor=/etc/apparmor.d
>   # Following values are determined at configure time and cannot be
> changed.
>   [configure]
>   network-build=yes
>   libusb01-build=no
>   pp-build=no
>   gui-build=yes
>   scanner-build=yes
>   fax-build=yes
>   dbus-build=yes
>   cups11-build=no
>   doc-build=yes
>   shadow-build=no
>   hpijs-install=no
>   foomatic-drv-install=no
>   foomatic-ppd-install=no
>   foomatic-rip-hplip-install=no
>   hpcups-install=yes
>   cups-drv-install=yes
>   cups-ppd-install=no
>   internal-tag=3.18.10
>   restricted-build=no
>   ui-toolkit=qt4
>   qt3=no
>   qt4=yes
>   qt5=no
>   policy-kit=no
>   lite-build=no
>   udev_sysfs_rules=no
>   hpcups-only-build=no
>   hpijs-only-build=no
>   apparmor_build=yes
>   class-driver=no
>
>
>    [01mCurrent contents of '/var/lib/hp/hplip.state' file: [0m
>   [plugin]
>   installed = 1
>   eula = 1
>   version = 3.18.10
>
>
>    [01mCurrent contents of '~/.hplip/hplip.conf' file: [0m
>   [installation]
>   date_time = 04/17/2019 07:25:09
>   version = 3.18.10
>
>   [upgrade]
>   notify_upgrade = true
>   last_upgraded_time = 1555493432
>   pending_upgrade_time = 0
>   latest_available_version = 3.17.10
>
>   [settings]
>   systray_visible = 0
>   systray_messages = 0
>
>   [last_used]
>   device_uri =
> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a
>   printer_name = HP_LaserJet_Professional_P1102w
>   working_dir = .
>
>   [commands]
>   scan = /usr/bin/xsane -V %SANE_URI%
>
>   [refresh]
>   rate = 30
>   enable = false
>   type = 1
>
>   [polling]
>   enable = false
>   interval = 5
>   device_list =
>
>   [fax]
>   voice_phone =
>   email_address =
>
>
>    <Package-name>        <Package-Desc>      <Required/Optional>
> <Min-Version> <Installed-Version> <Status>   <Comment>
>
>   --------------
>   | COMPILEDEP |
>   --------------
>
>    gcc                  gcc - GNU Project C and C++ Compiler
>            REQUIRED        -               7.3.0           OK         -
>    make                 make - GNU make utility to maintain groups of
> programs       REQUIRED        3.0             4.1             OK         -
>    libtool              libtool - Library building support services
>           REQUIRED        -               2.4.6           OK         -
>
>   ------------------------
>   | General Dependencies |
>   ------------------------
>
>    libcrypto            libcrypto - OpenSSL cryptographic library
>           REQUIRED        -               1.1.0           OK         -
>    python-xml           Python XML libraries
>            REQUIRED        -               2.2.5           OK         -
>    libnetsnmp-devel     libnetsnmp-devel - SNMP networking library
> development files REQUIRED        5.0.9           5.7.3           OK
>  -
>    sane-devel           SANE - Scanning library development files
>           REQUIRED        -               -               OK         -
>    pil                  PIL - Python Imaging Library (required for
> commandline scanning with hp-scan) OPTIONAL        -               1.1.7
>        OK         -
>    pyqt4-dbus           PyQt 4 DBus - DBus Support for PyQt4
>            REQUIRED        4.0             4.12.1          OK         -
>    libpthread           libpthread - POSIX threads library
>            REQUIRED        -               2.27            OK         -
>    python-devel         Python devel - Python development files
>           REQUIRED        2.2             2.7.15          OK         -
>    cups-devel           CUPS devel- Common Unix Printing System
> development files    REQUIRED        -               2.2.7           OK
>      -
>    python-dbus          Python DBus - Python bindings for DBus
>            REQUIRED        0.80.0          1.2.6           OK         -
>    cups-ddk             CUPS DDK - CUPS driver development kit
>            OPTIONAL        -               -               OK         -
>    reportlab            Reportlab - PDF library for Python
>            OPTIONAL        2.0             3.4.0           OK         -
>    pyqt4                PyQt 4- Qt interface for Python (for Qt version
> 4.x)         REQUIRED        4.0             4.12.1          OK         -
>    libusb               libusb - USB library
>            REQUIRED        -               1.0             OK         -
>    cups-image           CUPS image - CUPS image development files
>           REQUIRED        -               2.2.7           OK         -
>    python2X             Python 2.2 or greater - Python programming
> language          REQUIRED        2.2             2.7.15          OK
>  -
>    python-notify        Python libnotify - Python bindings for the
> libnotify Desktop notifications OPTIONAL        -               -
>      OK         -
>    libjpeg              libjpeg - JPEG library
>            REQUIRED        -               -               OK         -
>    sane                 SANE - Scanning library
>           REQUIRED        -               -               OK         -
>
>   ----------------------
>   | Scan Configuration |
>   ----------------------
>
>    scanext              Scan-SANE-Extension
>           REQUIRED        -               3.18.10         OK         -
>    hpaio                HPLIP-SANE-Backend
>            REQUIRED        -               3.18.10         OK
>  'hpaio found in /etc/sane.d/dll.conf'
>
>   -------------------------
>   | External Dependencies |
>   -------------------------
>
>    gs                   GhostScript - PostScript and PDF language
> interpreter and previewer REQUIRED        7.05            9.26
> OK         -
>    scanimage            scanimage - Shell scanning program
>            OPTIONAL        1.0             1.0.27          OK         -
>    cups                 CUPS - Common Unix Printing System
>            REQUIRED        1.1             2.2.7           OK         'CUPS
> Scheduler is running'
>    network              network -wget
>           OPTIONAL        -               1.19.4          OK         -
>    policykit            PolicyKit - Administrative policy framework
>           OPTIONAL        -               0.105           OK         -
>    xsane                xsane - Graphical scanner frontend for SANE
>           OPTIONAL        0.9             0.999           OK         -
>    dbus                 DBus - Message bus system
>           REQUIRED        -               1.12.2          OK         -
>    avahi-utils          avahi-utils
>           OPTIONAL        -               0.7             OK         -
>
>   ---------------------
>   | Python Extentions |
>   ---------------------
>
>    hpmudext             IO-Extension
>            REQUIRED        -               3.18.10         OK         -
>    cupsext              CUPS-Extension
>            REQUIRED        -               3.18.10         OK         -
>
>   ------------------------------
>   | DISCOVERED SCANNER DEVICES |
>   ------------------------------
>
>   device `hpaio:/usb/ENVY_110_series?serial=CN246C20RZ05RB' is a
> Hewlett-Packard ENVY_110_series all-in-one
>   device `hpaio:/usb/ENVY_110_series?serial=CN246C20RZ05RB' is a
> Hewlett-Packard ENVY_110_series all-in-one
>
>
>   --------------------------
>   | DISCOVERED USB DEVICES |
>   --------------------------
>
>     Device URI                                            Model
>
>     ----------------------------------------------------
> -------------------------------
>     hp:/usb/ENVY_110_series?serial=CN246C20RZ05RB         HP ENVY 110
> series
>     hp:/usb/HP_LaserJet_Professional_P1102w?serial=00000  HP LaserJet
> Professional P1102w
>     0000RK1AT0LPR1a
>
>
>   ---------------------------------
>   | INSTALLED CUPS PRINTER QUEUES |
>   ---------------------------------
>
>
>    [01mHP_LaserJet_Professional_P1102w [0m
>    [01m------------------------------- [0m
>   Type: Printer
>   Device URI:
> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a
>   PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w.ppd
>   PPD Description:
>   Printer status: printer HP_LaserJet_Professional_P1102w is idle.
> enabled since Wed 17 Apr 2019 07:17:21 AM -03
>   Required plug-in status: Installed
>   Communication status: Good
>
>    [01mHP_LaserJet_Professional_P1102w_2 [0m
>    [01m--------------------------------- [0m
>   Type: Printer
>   Device URI:
> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a
>   PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w_2.ppd
>   PPD Description:
>   Printer status: printer HP_LaserJet_Professional_P1102w_2 is idle.
> enabled since Wed 17 Apr 2019 07:09:57 AM -03
>   Required plug-in status: Installed
>   Communication status: Good
>
>
>   --------------
>   | PERMISSION |
>   --------------
>
>   USB             None                           Required        -
> -        OK       Node:'/dev/bus/usb/001/005' Perm:'  root  lp rw- rw- rw-
> rw- r--'
>   USB             HP_LaserJet_Professional_P1102w Required        -
> -        OK       Node:'/dev/bus/usb/001/007' Perm:'  root  lp rw- rw- rw-
> rw- r--'
>    [32;01mNo errors or warnings. [0m
>
>   Done.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1825154/+subscriptions
>

-- 
Beny Spira
Departamento de Microbiologia
Instituto de Ciências Biomédicas
Universidade de São Paulo
Av. Prof. Lineu Prestes 1374
São Paulo-SP    CEP:05508-900
Brasil
Tel: 5511-3091-7347
FAX: 5511-3091-7354
E-mail: benys@usp.br
Homepage: www.icb.usp.br/~benys

Revision history for this message

brian_p (claremont102) wrote on 2019-04-17:

#3

> Can you guide me about the kind of debugging that should be done?

In case it helps I'll give you this first:

https://forums.linuxmint.com/viewtopic.php?f=51&t=285481

For debugging you should initially get an error_log. See

https://wiki.debian.org/DissectingandDebuggingtheCUPSPrintingSystem

You are looking for all the filters exiting without error. You can send such a log here as an attachment if you wish.

--
Brian.

Revision history for this message

Beny (spirab) wrote on 2019-04-18:

#4

Download full text (27.0 KiB)

Thanks, Brian

At first the printer worked under Mint 19.1, after some regular software
update it suddenly stopped responding. That's the reason I believe the
suggestions in https://forums.linuxmint.com/viewtopic.php?f=51&t=285481
managed to fix the problem. Unfortunately, it did not work for me. I've
tried many different things, including downgrading CUPS, but there are so
many dependencies that it failed.

Please see below the cups log file:
E [18/Apr/2019:06:33:07 -0300] Scheduler shutting down due to program error.
I [18/Apr/2019:06:34:51 -0300] Listening to [v1.::1]:631 (IPv6)
I [18/Apr/2019:06:34:51 -0300] Listening to 127.0.0.1:631 (IPv4)
I [18/Apr/2019:06:34:51 -0300] Listening to /run/cups/cups.sock (Domain)
I [18/Apr/2019:06:34:51 -0300] Remote access is disabled.
D [18/Apr/2019:06:34:51 -0300] Added auto ServerAlias bs-office
I [18/Apr/2019:06:34:51 -0300] Loaded configuration file
"/etc/cups/cupsd.conf"
D [18/Apr/2019:06:34:51 -0300] Using keychain "/etc/cups/ssl" for server
name "bs-office".
I [18/Apr/2019:06:34:51 -0300] Using default TempDir of
/var/spool/cups/tmp...
I [18/Apr/2019:06:34:51 -0300] Configured for up to 100 clients.
I [18/Apr/2019:06:34:51 -0300] Allowing up to 100 client connections per
host.
I [18/Apr/2019:06:34:51 -0300] Using policy "default" as the default.
I [18/Apr/2019:06:34:51 -0300] Full reload is required.
I [18/Apr/2019:06:34:51 -0300] Loaded MIME database from
"/usr/share/cups/mime" and "/etc/cups": 78 types, 118 filters...
D [18/Apr/2019:06:34:51 -0300] Loading printer 1102w...
D [18/Apr/2019:06:34:51 -0300] load_ppd: Loading
/var/cache/cups/1102w.data...
D [18/Apr/2019:06:34:51 -0300] cupsdRegisterPrinter(p=0x55e398ee1a10(1102w))
D [18/Apr/2019:06:34:51 -0300] Loading printer ENVY_110...
D [18/Apr/2019:06:34:51 -0300] load_ppd: Loading
/var/cache/cups/ENVY_110.data...
D [18/Apr/2019:06:34:51 -0300]
cupsdRegisterPrinter(p=0x55e398ecfa10(ENVY_110))
D [18/Apr/2019:06:34:51 -0300] Loading printer
HP_LaserJet_Professional_P1102w...
D [18/Apr/2019:06:34:51 -0300] load_ppd: Loading
/var/cache/cups/HP_LaserJet_Professional_P1102w.data...
D [18/Apr/2019:06:34:51 -0300]
cupsdRegisterPrinter(p=0x55e398eed780(HP_LaserJet_Professional_P1102w))
D [18/Apr/2019:06:34:51 -0300] Loading printer
HP_LaserJet_Professional_P1102w_2...
D [18/Apr/2019:06:34:51 -0300] load_ppd: Loading
/var/cache/cups/HP_LaserJet_Professional_P1102w_2.data...
D [18/Apr/2019:06:34:51 -0300]
cupsdRegisterPrinter(p=0x55e398f17940(HP_LaserJet_Professional_P1102w_2))
I [18/Apr/2019:06:34:51 -0300] Loading job cache file
"/var/cache/cups/job.cache"...
D [18/Apr/2019:06:34:51 -0300] [Job 1] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 2] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 3] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 4] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 5] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 6] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 7] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 8] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 9] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 11] Loading from cac...

Thanks, Brian

At first the printer worked under Mint 19.1, after some regular software
update it suddenly stopped responding. That's the reason I believe the
suggestions in https://forums.linuxmint.com/viewtopic.php?f=51&t=285481
managed to fix the problem. Unfortunately, it did not work for me. I've
tried many different things, including downgrading CUPS, but there are so
many dependencies that it failed.

Please see below the cups log file:
E [18/Apr/2019:06:33:07 -0300] Scheduler shutting down due to program error.
I [18/Apr/2019:06:34:51 -0300] Listening to [v1.::1]:631 (IPv6)
I [18/Apr/2019:06:34:51 -0300] Listening to 127.0.0.1:631 (IPv4)
I [18/Apr/2019:06:34:51 -0300] Listening to /run/cups/cups.sock (Domain)
I [18/Apr/2019:06:34:51 -0300] Remote access is disabled.
D [18/Apr/2019:06:34:51 -0300] Added auto ServerAlias bs-office
I [18/Apr/2019:06:34:51 -0300] Loaded configuration file
"/etc/cups/cupsd.conf"
D [18/Apr/2019:06:34:51 -0300] Using keychain "/etc/cups/ssl" for server
name "bs-office".
I [18/Apr/2019:06:34:51 -0300] Using default TempDir of
/var/spool/cups/tmp...
I [18/Apr/2019:06:34:51 -0300] Configured for up to 100 clients.
I [18/Apr/2019:06:34:51 -0300] Allowing up to 100 client connections per
host.
I [18/Apr/2019:06:34:51 -0300] Using policy "default" as the default.
I [18/Apr/2019:06:34:51 -0300] Full reload is required.
I [18/Apr/2019:06:34:51 -0300] Loaded MIME database from
"/usr/share/cups/mime" and "/etc/cups": 78 types, 118 filters...
D [18/Apr/2019:06:34:51 -0300] Loading printer 1102w...
D [18/Apr/2019:06:34:51 -0300] load_ppd: Loading
/var/cache/cups/1102w.data...
D [18/Apr/2019:06:34:51 -0300] cupsdRegisterPrinter(p=0x55e398ee1a10(1102w))
D [18/Apr/2019:06:34:51 -0300] Loading printer ENVY_110...
D [18/Apr/2019:06:34:51 -0300] load_ppd: Loading
/var/cache/cups/ENVY_110.data...
D [18/Apr/2019:06:34:51 -0300]
cupsdRegisterPrinter(p=0x55e398ecfa10(ENVY_110))
D [18/Apr/2019:06:34:51 -0300] Loading printer
HP_LaserJet_Professional_P1102w...
D [18/Apr/2019:06:34:51 -0300] load_ppd: Loading
/var/cache/cups/HP_LaserJet_Professional_P1102w.data...
D [18/Apr/2019:06:34:51 -0300]
cupsdRegisterPrinter(p=0x55e398eed780(HP_LaserJet_Professional_P1102w))
D [18/Apr/2019:06:34:51 -0300] Loading printer
HP_LaserJet_Professional_P1102w_2...
D [18/Apr/2019:06:34:51 -0300] load_ppd: Loading
/var/cache/cups/HP_LaserJet_Professional_P1102w_2.data...
D [18/Apr/2019:06:34:51 -0300]
cupsdRegisterPrinter(p=0x55e398f17940(HP_LaserJet_Professional_P1102w_2))
I [18/Apr/2019:06:34:51 -0300] Loading job cache file
"/var/cache/cups/job.cache"...
D [18/Apr/2019:06:34:51 -0300] [Job 1] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 2] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 3] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 4] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 5] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 6] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 7] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 8] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 9] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 11] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 12] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 13] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 14] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 15] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 16] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 17] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 18] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 19] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 20] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 21] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 21] Loading attributes...
D [18/Apr/2019:06:34:51 -0300] [Job 21] Unloading...
D [18/Apr/2019:06:34:51 -0300] [Job 22] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 23] Loading from cache...
D [18/Apr/2019:06:34:51 -0300] [Job 23] Loading attributes...
D [18/Apr/2019:06:34:51 -0300] cupsdAddSubscription(mask=0, dest=(nil)(),
job=(nil)(0), uri="(null)")
D [18/Apr/2019:06:34:51 -0300] cupsdAddSubscription(mask=0, dest=(nil)(),
job=(nil)(0), uri="(null)")
D [18/Apr/2019:06:34:51 -0300] cupsdAddSubscription(mask=0, dest=(nil)(),
job=(nil)(0), uri="(null)")
D [18/Apr/2019:06:34:51 -0300] cupsdAddSubscription(mask=0, dest=(nil)(),
job=(nil)(0), uri="(null)")
D [18/Apr/2019:06:34:51 -0300] cupsdAddSubscription(mask=0, dest=(nil)(),
job=(nil)(0), uri="(null)")
D [18/Apr/2019:06:34:51 -0300] cupsdAddSubscription(mask=0, dest=(nil)(),
job=(nil)(0), uri="(null)")
I [18/Apr/2019:06:34:51 -0300] Full reload complete.
D [18/Apr/2019:06:34:51 -0300] cupsdCleanFiles(path="/var/spool/cups/tmp",
pattern="(null)")
I [18/Apr/2019:06:34:51 -0300] Cleaning out old files in
"/var/spool/cups/tmp".
D [18/Apr/2019:06:34:51 -0300] cupsdCleanFiles(path="/var/cache/cups",
pattern="*.ipp")
I [18/Apr/2019:06:34:51 -0300] Cleaning out old files in "/var/cache/cups".
D [18/Apr/2019:06:34:51 -0300] service_checkin: pid=24783
D [18/Apr/2019:06:34:51 -0300] service_checkin: 0 listeners.
D [18/Apr/2019:06:34:51 -0300] Creating KeepAlive/PID file
"/var/cache/cups/org.cups.cupsd".
D [18/Apr/2019:06:34:51 -0300] Calling FindDeviceById(cups-1102w)
D [18/Apr/2019:06:34:51 -0300] FindDeviceById failed:
org.freedesktop.ColorManager.NotFound:device id \'cups-1102w\' does not
exist
D [18/Apr/2019:06:34:51 -0300] Using profile ID "1102w-Gray..".
D [18/Apr/2019:06:34:51 -0300] Calling CreateProfile(1102w-Gray..,temp)
D [18/Apr/2019:06:34:51 -0300] Created profile
"/org/freedesktop/ColorManager/profiles/1102w_Gray__".
D [18/Apr/2019:06:34:51 -0300] Using profile ID "1102w-RGB..".
D [18/Apr/2019:06:34:51 -0300] Calling CreateProfile(1102w-RGB..,temp)
D [18/Apr/2019:06:34:51 -0300] Created profile
"/org/freedesktop/ColorManager/profiles/1102w_RGB__".
I [18/Apr/2019:06:34:51 -0300] Registering ICC color profiles for "1102w".
D [18/Apr/2019:06:34:51 -0300] Calling CreateDevice(cups-1102w,temp)
D [18/Apr/2019:06:34:51 -0300] Created device
"/org/freedesktop/ColorManager/devices/cups_1102w".
D [18/Apr/2019:06:34:51 -0300] Calling
/org/freedesktop/ColorManager/devices/cups_1102w:AddProfile(/org/freedesktop/ColorManager/profiles/1102w_Gray__)
[soft]
D [18/Apr/2019:06:34:51 -0300] Calling
/org/freedesktop/ColorManager/devices/cups_1102w:AddProfile(/org/freedesktop/ColorManager/profiles/1102w_RGB__)
[soft]
D [18/Apr/2019:06:34:51 -0300] Calling FindDeviceById(cups-ENVY_110)
D [18/Apr/2019:06:34:51 -0300] FindDeviceById failed:
org.freedesktop.ColorManager.NotFound:device id \'cups-ENVY_110\' does not
exist
D [18/Apr/2019:06:34:51 -0300] Using profile ID "ENVY_110-Gray..".
D [18/Apr/2019:06:34:51 -0300] Calling CreateProfile(ENVY_110-Gray..,temp)
D [18/Apr/2019:06:34:51 -0300] Created profile
"/org/freedesktop/ColorManager/profiles/ENVY_110_Gray__".
D [18/Apr/2019:06:34:51 -0300] Using profile ID "ENVY_110-RGB..".
D [18/Apr/2019:06:34:51 -0300] Calling CreateProfile(ENVY_110-RGB..,temp)
D [18/Apr/2019:06:34:51 -0300] Created profile
"/org/freedesktop/ColorManager/profiles/ENVY_110_RGB__".
I [18/Apr/2019:06:34:51 -0300] Registering ICC color profiles for
"ENVY_110".
D [18/Apr/2019:06:34:51 -0300] Calling CreateDevice(cups-ENVY_110,temp)
D [18/Apr/2019:06:34:51 -0300] Created device
"/org/freedesktop/ColorManager/devices/cups_ENVY_110".
D [18/Apr/2019:06:34:51 -0300] Calling
/org/freedesktop/ColorManager/devices/cups_ENVY_110:AddProfile(/org/freedesktop/ColorManager/profiles/ENVY_110_Gray__)
[soft]
D [18/Apr/2019:06:34:51 -0300] Calling
/org/freedesktop/ColorManager/devices/cups_ENVY_110:AddProfile(/org/freedesktop/ColorManager/profiles/ENVY_110_RGB__)
[soft]
D [18/Apr/2019:06:34:51 -0300] Calling
FindDeviceById(cups-HP_LaserJet_Professional_P1102w)
D [18/Apr/2019:06:34:51 -0300] FindDeviceById failed:
org.freedesktop.ColorManager.NotFound:device id
\'cups-HP_LaserJet_Professional_P1102w\' does not exist
D [18/Apr/2019:06:34:51 -0300] Using profile ID
"HP_LaserJet_Professional_P1102w-Gray..".
D [18/Apr/2019:06:34:51 -0300] Calling
CreateProfile(HP_LaserJet_Professional_P1102w-Gray..,temp)
D [18/Apr/2019:06:34:51 -0300] Created profile
"/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_Gray__".
D [18/Apr/2019:06:34:51 -0300] Using profile ID
"HP_LaserJet_Professional_P1102w-RGB..".
D [18/Apr/2019:06:34:51 -0300] Calling
CreateProfile(HP_LaserJet_Professional_P1102w-RGB..,temp)
D [18/Apr/2019:06:34:51 -0300] Created profile
"/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_RGB__".
I [18/Apr/2019:06:34:51 -0300] Registering ICC color profiles for
"HP_LaserJet_Professional_P1102w".
D [18/Apr/2019:06:34:51 -0300] Calling
CreateDevice(cups-HP_LaserJet_Professional_P1102w,temp)
D [18/Apr/2019:06:34:51 -0300] Created device
"/org/freedesktop/ColorManager/devices/cups_HP_LaserJet_Professional_P1102w".
D [18/Apr/2019:06:34:51 -0300] Calling
/org/freedesktop/ColorManager/devices/cups_HP_LaserJet_Professional_P1102w:AddProfile(/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_Gray__)
[soft]
D [18/Apr/2019:06:34:51 -0300] Calling
/org/freedesktop/ColorManager/devices/cups_HP_LaserJet_Professional_P1102w:AddProfile(/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_RGB__)
[soft]
D [18/Apr/2019:06:34:51 -0300] Calling
FindDeviceById(cups-HP_LaserJet_Professional_P1102w_2)
D [18/Apr/2019:06:34:51 -0300] FindDeviceById failed:
org.freedesktop.ColorManager.NotFound:device id
\'cups-HP_LaserJet_Professional_P1102w_2\' does not exist
D [18/Apr/2019:06:34:51 -0300] Using profile ID
"HP_LaserJet_Professional_P1102w_2-Gray..".
D [18/Apr/2019:06:34:51 -0300] Calling
CreateProfile(HP_LaserJet_Professional_P1102w_2-Gray..,temp)
D [18/Apr/2019:06:34:51 -0300] Created profile
"/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_2_Gray__".
D [18/Apr/2019:06:34:51 -0300] Using profile ID
"HP_LaserJet_Professional_P1102w_2-RGB..".
D [18/Apr/2019:06:34:51 -0300] Calling
CreateProfile(HP_LaserJet_Professional_P1102w_2-RGB..,temp)
D [18/Apr/2019:06:34:51 -0300] Created profile
"/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_2_RGB__".
I [18/Apr/2019:06:34:51 -0300] Registering ICC color profiles for
"HP_LaserJet_Professional_P1102w_2".
D [18/Apr/2019:06:34:51 -0300] Calling
CreateDevice(cups-HP_LaserJet_Professional_P1102w_2,temp)
D [18/Apr/2019:06:34:51 -0300] Created device
"/org/freedesktop/ColorManager/devices/cups_HP_LaserJet_Professional_P1102w_2".
D [18/Apr/2019:06:34:51 -0300] Calling
/org/freedesktop/ColorManager/devices/cups_HP_LaserJet_Professional_P1102w_2:AddProfile(/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_2_Gray__)
[soft]
D [18/Apr/2019:06:34:51 -0300] Calling
/org/freedesktop/ColorManager/devices/cups_HP_LaserJet_Professional_P1102w_2:AddProfile(/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_2_RGB__)
[soft]
I [18/Apr/2019:06:34:51 -0300] Listening to [v1.::1]:631 on fd 6...
I [18/Apr/2019:06:34:51 -0300] Listening to 127.0.0.1:631 on fd 7...
I [18/Apr/2019:06:34:51 -0300] Listening to /run/cups/cups.sock on fd 8...
I [18/Apr/2019:06:34:51 -0300] Resuming new connection processing...
D [18/Apr/2019:06:34:51 -0300] cupsdSetBusyState: newbusy="Not busy",
busy="Active clients"
D [18/Apr/2019:06:34:51 -0300] cupsdAddCert: Adding certificate for PID 0
D [18/Apr/2019:06:34:51 -0300] Notifier dbus started - PID = 24787
D [18/Apr/2019:06:34:51 -0300] cupsdMarkDirty(----S)
D [18/Apr/2019:06:34:51 -0300] cupsdSetBusyState: newbusy="Dirty files",
busy="Not busy"
D [18/Apr/2019:06:34:51 -0300] cupsdSetBusyState: newbusy="Dirty files",
busy="Dirty files"
D [18/Apr/2019:06:34:51 -0300] [Notifier] state=3
D [18/Apr/2019:06:34:51 -0300] Report: clients=0
D [18/Apr/2019:06:34:51 -0300] Report: jobs=22
D [18/Apr/2019:06:34:51 -0300] Report: jobs-active=1
D [18/Apr/2019:06:34:51 -0300] Report: printers=4
D [18/Apr/2019:06:34:51 -0300] Report: stringpool-string-count=6907
D [18/Apr/2019:06:34:51 -0300] Report: stringpool-alloc-bytes=14488
D [18/Apr/2019:06:34:51 -0300] Report: stringpool-total-bytes=131304
D [18/Apr/2019:06:34:51 -0300] [Notifier] Connected to D-BUS
D [18/Apr/2019:06:34:51 -0300] [Notifier] ServerStarted
D [18/Apr/2019:06:34:51 -0300] cupsdSetBusyState: newbusy="Active clients
and dirty files", busy="Dirty files"
D [18/Apr/2019:06:34:51 -0300] [Client 1] Server address is
"/run/cups/cups.sock".
D [18/Apr/2019:06:34:51 -0300] [Client 1] Accepted from localhost (Domain)
D [18/Apr/2019:06:34:51 -0300] [Client 1] Waiting for request.
D [18/Apr/2019:06:34:51 -0300] [Client 1] POST / HTTP/1.1
D [18/Apr/2019:06:34:51 -0300] cupsdSetBusyState: newbusy="Active clients
and dirty files", busy="Active clients and dirty files"
D [18/Apr/2019:06:34:51 -0300] [Client 1] Read: status=200, state=6
D [18/Apr/2019:06:34:51 -0300] [Client 1] No authentication data provided.
D [18/Apr/2019:06:34:51 -0300] [Client 1] 2.0 Get-Notifications 42
D [18/Apr/2019:06:34:51 -0300] Get-Notifications /printers/
D [18/Apr/2019:06:34:51 -0300] cupsdIsAuthorized: requesting-user-name="bs"
D [18/Apr/2019:06:34:51 -0300] [Client 1] Returning IPP successful-ok for
Get-Notifications (/printers/) from localhost
D [18/Apr/2019:06:34:51 -0300] [Client 1] Content-Length: 127
D [18/Apr/2019:06:34:51 -0300] [Client 1] cupsdSendHeader: code=200,
type="application/ipp", auth_type=0
D [18/Apr/2019:06:34:51 -0300] [Client 1] con->http=0x55e398fa2a50
D [18/Apr/2019:06:34:51 -0300] [Client 1] cupsdWriteClient error=0, used=0,
state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH,
data_remaining=127, response=0x55e398f74780(IPP_STATE_DATA), pipe_pid=0,
file=-1
D [18/Apr/2019:06:34:51 -0300] [Client 1] Writing IPP response,
ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [18/Apr/2019:06:34:51 -0300] [Client 1] bytes=0, http_state=0,
data_remaining=127
D [18/Apr/2019:06:34:51 -0300] [Client 1] Flushing write buffer.
D [18/Apr/2019:06:34:51 -0300] [Client 1] New state is HTTP_STATE_WAITING
D [18/Apr/2019:06:34:51 -0300] [Client 1] Waiting for request.
D [18/Apr/2019:06:34:51 -0300] cupsdSetBusyState: newbusy="Dirty files",
busy="Active clients and dirty files"
I [18/Apr/2019:06:34:52 -0300] Expiring subscriptions...
I [18/Apr/2019:06:35:22 -0300] Saving subscriptions.conf...
D [18/Apr/2019:06:35:22 -0300] cupsdSetBusyState: newbusy="Not busy",
busy="Dirty files"
I [18/Apr/2019:06:35:22 -0300] Expiring subscriptions...

On Wed, 17 Apr 2019 at 15:55, brian_p <1825154@bugs.launchpad.net> wrote:

> > Can you guide me about the kind of debugging that should be done?
>
> In case it helps I'll give you this first:
>
>  https://forums.linuxmint.com/viewtopic.php?f=51&t=285481
>
> For debugging you should initially get an error_log. See
>
>  https://wiki.debian.org/DissectingandDebuggingtheCUPSPrintingSystem
>
> You are looking for all the filters exiting without error. You can send
> such a log here as an attachment if you wish.
>
> --
> Brian.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1825154
>
> Title:
>   HP Pro 1102w doesn't print in Linux Mint 19.1
>
> Status in HPLIP:
>   New
>
> Bug description:
>   This printer used to work perfectly under older Linux Mint versions.
>   Newest HPLIP (3.19.3) doesn't detect the printer. Older versions of
> HPLIP do detect the printer, but it does not print.
>
>   hp-check output:
>    [01mSaving output in log file: /home/bs/hp-check.log [0m
>
>    [01mHP Linux Imaging and Printing System (ver. 3.18.10) [0m
>    [01mDependency/Version Check Utility ver. 15.1 [0m
>
>   Copyright (c) 2001-15 HP Development Company, LP
>   This software comes with ABSOLUTELY NO WARRANTY.
>   This is free software, and you are welcome to distribute it
>   under certain conditions. See COPYING file for more details.
>
>    [01mNote: hp-check can be run in three modes: [0m
>   1. Compile-time check mode (-c or --compile): Use this mode before
> compiling the HPLIP supplied tarball (.tar.gz or .run) to
>   determine if the proper dependencies are installed to successfully
> compile HPLIP.
>   2. Run-time check mode (-r or --run): Use this mode to determine if a
> distro supplied package (.deb, .rpm, etc) or an already built
>   HPLIP supplied tarball has the proper dependencies installed to
> successfully run.
>   3. Both compile- and run-time check mode (-b or --both) (Default): This
> mode will check both of the above cases (both compile- and
>   run-time dependencies).
>
>
>   Check types:
>
>   a. EXTERNALDEP - External Dependencies
>
>   b. GENERALDEP - General Dependencies (required both at compile and run
> time)
>   c. COMPILEDEP - Compile time Dependencies
>
>   d. [All are run-time checks]
>
>   PYEXT SCANCONF QUEUES PERMISSION
>
>
>   Status Types:
>       OK
>       MISSING       - Missing Dependency or Permission or Plug-in
>       INCOMPAT      - Incompatible dependency-version or Plugin-version
>
>
>   ---------------
>   | SYSTEM INFO |
>   ---------------
>
>    Kernel: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
> GNU/Linux
>    Host: bs-office
>    Proc: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
> GNU/Linux
>    Distribution: 22 19.1
>    Bitness: 64 bit
>
>
>   -----------------------
>   | HPLIP CONFIGURATION |
>   -----------------------
>
>   HPLIP-Version: HPLIP 3.18.10
>   HPLIP-Home: /usr/share/hplip
>
>    [01mCurrent contents of '/etc/hp/hplip.conf' file: [0m
>   # hplip.conf.  Generated from hplip.conf.in by configure.
>
>   [hplip]
>   version=3.18.10
>
>   [dirs]
>   home=/usr/share/hplip
>   run=/var/run
>   ppd=/usr/share/ppd/hplip/HP
>   ppdbase=/usr/share/ppd/hplip
>   doc=/usr/share/doc/hplip-3.18.10
>   html=/usr/share/doc/hplip-3.18.10
>   icon=/usr/share/applications
>   cupsbackend=/usr/lib/cups/backend
>   cupsfilter=/usr/lib/cups/filter
>   drv=/usr/share/cups/drv/hp
>   bin=/usr/bin
>   apparmor=/etc/apparmor.d
>   # Following values are determined at configure time and cannot be
> changed.
>   [configure]
>   network-build=yes
>   libusb01-build=no
>   pp-build=no
>   gui-build=yes
>   scanner-build=yes
>   fax-build=yes
>   dbus-build=yes
>   cups11-build=no
>   doc-build=yes
>   shadow-build=no
>   hpijs-install=no
>   foomatic-drv-install=no
>   foomatic-ppd-install=no
>   foomatic-rip-hplip-install=no
>   hpcups-install=yes
>   cups-drv-install=yes
>   cups-ppd-install=no
>   internal-tag=3.18.10
>   restricted-build=no
>   ui-toolkit=qt4
>   qt3=no
>   qt4=yes
>   qt5=no
>   policy-kit=no
>   lite-build=no
>   udev_sysfs_rules=no
>   hpcups-only-build=no
>   hpijs-only-build=no
>   apparmor_build=yes
>   class-driver=no
>
>
>    [01mCurrent contents of '/var/lib/hp/hplip.state' file: [0m
>   [plugin]
>   installed = 1
>   eula = 1
>   version = 3.18.10
>
>
>    [01mCurrent contents of '~/.hplip/hplip.conf' file: [0m
>   [installation]
>   date_time = 04/17/2019 07:25:09
>   version = 3.18.10
>
>   [upgrade]
>   notify_upgrade = true
>   last_upgraded_time = 1555493432
>   pending_upgrade_time = 0
>   latest_available_version = 3.17.10
>
>   [settings]
>   systray_visible = 0
>   systray_messages = 0
>
>   [last_used]
>   device_uri =
> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a
>   printer_name = HP_LaserJet_Professional_P1102w
>   working_dir = .
>
>   [commands]
>   scan = /usr/bin/xsane -V %SANE_URI%
>
>   [refresh]
>   rate = 30
>   enable = false
>   type = 1
>
>   [polling]
>   enable = false
>   interval = 5
>   device_list =
>
>   [fax]
>   voice_phone =
>   email_address =
>
>
>    <Package-name>        <Package-Desc>      <Required/Optional>
> <Min-Version> <Installed-Version> <Status>   <Comment>
>
>   --------------
>   | COMPILEDEP |
>   --------------
>
>    gcc                  gcc - GNU Project C and C++ Compiler
>            REQUIRED        -               7.3.0           OK         -
>    make                 make - GNU make utility to maintain groups of
> programs       REQUIRED        3.0             4.1             OK         -
>    libtool              libtool - Library building support services
>           REQUIRED        -               2.4.6           OK         -
>
>   ------------------------
>   | General Dependencies |
>   ------------------------
>
>    libcrypto            libcrypto - OpenSSL cryptographic library
>           REQUIRED        -               1.1.0           OK         -
>    python-xml           Python XML libraries
>            REQUIRED        -               2.2.5           OK         -
>    libnetsnmp-devel     libnetsnmp-devel - SNMP networking library
> development files REQUIRED        5.0.9           5.7.3           OK
>  -
>    sane-devel           SANE - Scanning library development files
>           REQUIRED        -               -               OK         -
>    pil                  PIL - Python Imaging Library (required for
> commandline scanning with hp-scan) OPTIONAL        -               1.1.7
>        OK         -
>    pyqt4-dbus           PyQt 4 DBus - DBus Support for PyQt4
>            REQUIRED        4.0             4.12.1          OK         -
>    libpthread           libpthread - POSIX threads library
>            REQUIRED        -               2.27            OK         -
>    python-devel         Python devel - Python development files
>           REQUIRED        2.2             2.7.15          OK         -
>    cups-devel           CUPS devel- Common Unix Printing System
> development files    REQUIRED        -               2.2.7           OK
>      -
>    python-dbus          Python DBus - Python bindings for DBus
>            REQUIRED        0.80.0          1.2.6           OK         -
>    cups-ddk             CUPS DDK - CUPS driver development kit
>            OPTIONAL        -               -               OK         -
>    reportlab            Reportlab - PDF library for Python
>            OPTIONAL        2.0             3.4.0           OK         -
>    pyqt4                PyQt 4- Qt interface for Python (for Qt version
> 4.x)         REQUIRED        4.0             4.12.1          OK         -
>    libusb               libusb - USB library
>            REQUIRED        -               1.0             OK         -
>    cups-image           CUPS image - CUPS image development files
>           REQUIRED        -               2.2.7           OK         -
>    python2X             Python 2.2 or greater - Python programming
> language          REQUIRED        2.2             2.7.15          OK
>  -
>    python-notify        Python libnotify - Python bindings for the
> libnotify Desktop notifications OPTIONAL        -               -
>      OK         -
>    libjpeg              libjpeg - JPEG library
>            REQUIRED        -               -               OK         -
>    sane                 SANE - Scanning library
>           REQUIRED        -               -               OK         -
>
>   ----------------------
>   | Scan Configuration |
>   ----------------------
>
>    scanext              Scan-SANE-Extension
>           REQUIRED        -               3.18.10         OK         -
>    hpaio                HPLIP-SANE-Backend
>            REQUIRED        -               3.18.10         OK
>  'hpaio found in /etc/sane.d/dll.conf'
>
>   -------------------------
>   | External Dependencies |
>   -------------------------
>
>    gs                   GhostScript - PostScript and PDF language
> interpreter and previewer REQUIRED        7.05            9.26
> OK         -
>    scanimage            scanimage - Shell scanning program
>            OPTIONAL        1.0             1.0.27          OK         -
>    cups                 CUPS - Common Unix Printing System
>            REQUIRED        1.1             2.2.7           OK         'CUPS
> Scheduler is running'
>    network              network -wget
>           OPTIONAL        -               1.19.4          OK         -
>    policykit            PolicyKit - Administrative policy framework
>           OPTIONAL        -               0.105           OK         -
>    xsane                xsane - Graphical scanner frontend for SANE
>           OPTIONAL        0.9             0.999           OK         -
>    dbus                 DBus - Message bus system
>           REQUIRED        -               1.12.2          OK         -
>    avahi-utils          avahi-utils
>           OPTIONAL        -               0.7             OK         -
>
>   ---------------------
>   | Python Extentions |
>   ---------------------
>
>    hpmudext             IO-Extension
>            REQUIRED        -               3.18.10         OK         -
>    cupsext              CUPS-Extension
>            REQUIRED        -               3.18.10         OK         -
>
>   ------------------------------
>   | DISCOVERED SCANNER DEVICES |
>   ------------------------------
>
>   device `hpaio:/usb/ENVY_110_series?serial=CN246C20RZ05RB' is a
> Hewlett-Packard ENVY_110_series all-in-one
>   device `hpaio:/usb/ENVY_110_series?serial=CN246C20RZ05RB' is a
> Hewlett-Packard ENVY_110_series all-in-one
>
>
>   --------------------------
>   | DISCOVERED USB DEVICES |
>   --------------------------
>
>     Device URI                                            Model
>
>     ----------------------------------------------------
> -------------------------------
>     hp:/usb/ENVY_110_series?serial=CN246C20RZ05RB         HP ENVY 110
> series
>     hp:/usb/HP_LaserJet_Professional_P1102w?serial=00000  HP LaserJet
> Professional P1102w
>     0000RK1AT0LPR1a
>
>
>   ---------------------------------
>   | INSTALLED CUPS PRINTER QUEUES |
>   ---------------------------------
>
>
>    [01mHP_LaserJet_Professional_P1102w [0m
>    [01m------------------------------- [0m
>   Type: Printer
>   Device URI:
> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a
>   PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w.ppd
>   PPD Description:
>   Printer status: printer HP_LaserJet_Professional_P1102w is idle.
> enabled since Wed 17 Apr 2019 07:17:21 AM -03
>   Required plug-in status: Installed
>   Communication status: Good
>
>    [01mHP_LaserJet_Professional_P1102w_2 [0m
>    [01m--------------------------------- [0m
>   Type: Printer
>   Device URI:
> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a
>   PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w_2.ppd
>   PPD Description:
>   Printer status: printer HP_LaserJet_Professional_P1102w_2 is idle.
> enabled since Wed 17 Apr 2019 07:09:57 AM -03
>   Required plug-in status: Installed
>   Communication status: Good
>
>
>   --------------
>   | PERMISSION |
>   --------------
>
>   USB             None                           Required        -
> -        OK       Node:'/dev/bus/usb/001/005' Perm:'  root  lp rw- rw- rw-
> rw- r--'
>   USB             HP_LaserJet_Professional_P1102w Required        -
> -        OK       Node:'/dev/bus/usb/001/007' Perm:'  root  lp rw- rw- rw-
> rw- r--'
>    [32;01mNo errors or warnings. [0m
>
>   Done.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1825154/+subscriptions
>

-- 
Beny Spira
Departamento de Microbiologia
Instituto de Ciências Biomédicas
Universidade de São Paulo
Av. Prof. Lineu Prestes 1374
São Paulo-SP    CEP:05508-900
Brasil
Tel: 5511-3091-7347
FAX: 5511-3091-7354
E-mail: benys@usp.br
Homepage: www.icb.usp.br/~benys

Revision history for this message

brian_p (claremont102) wrote on 2019-04-18:

#5

Hello Beny,

The log appears to be only a partial one, but we will leave that on one side for now because I have provided you with incorrect information when setting up the print queue. The URI (the -v option) is wrong. It should be

hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a

You can check this with the command 'lpinfo -v'. Would you please try printing again?

--
Brian.

Revision history for this message

brian_p (claremont102) wrote on 2019-04-19:

#6

There appears to have been a breakdown in communication. Nothing I have said, I hope.

--
Brian.

Revision history for this message

Beny (spirab) wrote on 2019-04-19:

#7

Download full text (12.3 KiB)

Hi Brian

None at all. It's just that the printer in question is at work and today is
a holiday.
I really appreciate your help.
Will write again next week.

On Fri, Apr 19, 2019, 16:50 brian_p <email address hidden> wrote:

> There appears to have been a breakdown in communication. Nothing I have
> said, I hope.
>
> --
> Brian.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1825154
>
> Title:
> HP Pro 1102w doesn't print in Linux Mint 19.1
>
> Status in HPLIP:
> New
>
> Bug description:
> This printer used to work perfectly under older Linux Mint versions.
> Newest HPLIP (3.19.3) doesn't detect the printer. Older versions of
> HPLIP do detect the printer, but it does not print.
>
> hp-check output:
> [01mSaving output in log file: /home/bs/hp-check.log [0m
>
> [01mHP Linux Imaging and Printing System (ver. 3.18.10) [0m
> [01mDependency/Version Check Utility ver. 15.1 [0m
>
> Copyright (c) 2001-15 HP Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> [01mNote: hp-check can be run in three modes: [0m
> 1. Compile-time check mode (-c or --compile): Use this mode before
> compiling the HPLIP supplied tarball (.tar.gz or .run) to
> determine if the proper dependencies are installed to successfully
> compile HPLIP.
> 2. Run-time check mode (-r or --run): Use this mode to determine if a
> distro supplied package (.deb, .rpm, etc) or an already built
> HPLIP supplied tarball has the proper dependencies installed to
> successfully run.
> 3. Both compile- and run-time check mode (-b or --both) (Default): This
> mode will check both of the above cases (both compile- and
> run-time dependencies).
>
>
> Check types:
>
> a. EXTERNALDEP - External Dependencies
>
> b. GENERALDEP - General Dependencies (required both at compile and run
> time)
> c. COMPILEDEP - Compile time Dependencies
>
> d. [All are run-time checks]
>
> PYEXT SCANCONF QUEUES PERMISSION
>
>
> Status Types:
> OK
> MISSING - Missing Dependency or Permission or Plug-in
> INCOMPAT - Incompatible dependency-version or Plugin-version
>
>
> ---------------
> | SYSTEM INFO |
> ---------------
>
> Kernel: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
> GNU/Linux
> Host: bs-office
> Proc: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
> GNU/Linux
> Distribution: 22 19.1
> Bitness: 64 bit
>
>
> -----------------------
> | HPLIP CONFIGURATION |
> -----------------------
>
> HPLIP-Version: HPLIP 3.18.10
> HPLIP-Home: /usr/share/hplip
>
> [01mCurrent contents of '/etc/hp/hplip.conf' file: [0m
> # hplip.conf. Generated from hplip.conf.in by configure.
>
> [hplip]
> version=3.18.10
>
> [dirs]
> home=/usr/share/hplip
> run=/var/run
> ppd=/usr/share/ppd/hplip/HP
> ppdbase=/usr/share/ppd/hplip
> doc=/usr/share/doc/hplip-3.18.10
> html=/usr/share/doc/hplip-3.18.10
> icon=/usr/share/applications
> cupsbac...

Hi Brian

None at all. It's just that the printer in question is at work and today is
a holiday.
I really appreciate your help.
Will write again next week.

On Fri, Apr 19, 2019, 16:50 brian_p <1825154@bugs.launchpad.net> wrote:

> There appears to have been a breakdown in communication. Nothing I have
> said, I hope.
>
> --
> Brian.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1825154
>
> Title:
>   HP Pro 1102w doesn't print in Linux Mint 19.1
>
> Status in HPLIP:
>   New
>
> Bug description:
>   This printer used to work perfectly under older Linux Mint versions.
>   Newest HPLIP (3.19.3) doesn't detect the printer. Older versions of
> HPLIP do detect the printer, but it does not print.
>
>   hp-check output:
>    [01mSaving output in log file: /home/bs/hp-check.log [0m
>
>    [01mHP Linux Imaging and Printing System (ver. 3.18.10) [0m
>    [01mDependency/Version Check Utility ver. 15.1 [0m
>
>   Copyright (c) 2001-15 HP Development Company, LP
>   This software comes with ABSOLUTELY NO WARRANTY.
>   This is free software, and you are welcome to distribute it
>   under certain conditions. See COPYING file for more details.
>
>    [01mNote: hp-check can be run in three modes: [0m
>   1. Compile-time check mode (-c or --compile): Use this mode before
> compiling the HPLIP supplied tarball (.tar.gz or .run) to
>   determine if the proper dependencies are installed to successfully
> compile HPLIP.
>   2. Run-time check mode (-r or --run): Use this mode to determine if a
> distro supplied package (.deb, .rpm, etc) or an already built
>   HPLIP supplied tarball has the proper dependencies installed to
> successfully run.
>   3. Both compile- and run-time check mode (-b or --both) (Default): This
> mode will check both of the above cases (both compile- and
>   run-time dependencies).
>
>
>   Check types:
>
>   a. EXTERNALDEP - External Dependencies
>
>   b. GENERALDEP - General Dependencies (required both at compile and run
> time)
>   c. COMPILEDEP - Compile time Dependencies
>
>   d. [All are run-time checks]
>
>   PYEXT SCANCONF QUEUES PERMISSION
>
>
>   Status Types:
>       OK
>       MISSING       - Missing Dependency or Permission or Plug-in
>       INCOMPAT      - Incompatible dependency-version or Plugin-version
>
>
>   ---------------
>   | SYSTEM INFO |
>   ---------------
>
>    Kernel: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
> GNU/Linux
>    Host: bs-office
>    Proc: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
> GNU/Linux
>    Distribution: 22 19.1
>    Bitness: 64 bit
>
>
>   -----------------------
>   | HPLIP CONFIGURATION |
>   -----------------------
>
>   HPLIP-Version: HPLIP 3.18.10
>   HPLIP-Home: /usr/share/hplip
>
>    [01mCurrent contents of '/etc/hp/hplip.conf' file: [0m
>   # hplip.conf.  Generated from hplip.conf.in by configure.
>
>   [hplip]
>   version=3.18.10
>
>   [dirs]
>   home=/usr/share/hplip
>   run=/var/run
>   ppd=/usr/share/ppd/hplip/HP
>   ppdbase=/usr/share/ppd/hplip
>   doc=/usr/share/doc/hplip-3.18.10
>   html=/usr/share/doc/hplip-3.18.10
>   icon=/usr/share/applications
>   cupsbackend=/usr/lib/cups/backend
>   cupsfilter=/usr/lib/cups/filter
>   drv=/usr/share/cups/drv/hp
>   bin=/usr/bin
>   apparmor=/etc/apparmor.d
>   # Following values are determined at configure time and cannot be
> changed.
>   [configure]
>   network-build=yes
>   libusb01-build=no
>   pp-build=no
>   gui-build=yes
>   scanner-build=yes
>   fax-build=yes
>   dbus-build=yes
>   cups11-build=no
>   doc-build=yes
>   shadow-build=no
>   hpijs-install=no
>   foomatic-drv-install=no
>   foomatic-ppd-install=no
>   foomatic-rip-hplip-install=no
>   hpcups-install=yes
>   cups-drv-install=yes
>   cups-ppd-install=no
>   internal-tag=3.18.10
>   restricted-build=no
>   ui-toolkit=qt4
>   qt3=no
>   qt4=yes
>   qt5=no
>   policy-kit=no
>   lite-build=no
>   udev_sysfs_rules=no
>   hpcups-only-build=no
>   hpijs-only-build=no
>   apparmor_build=yes
>   class-driver=no
>
>
>    [01mCurrent contents of '/var/lib/hp/hplip.state' file: [0m
>   [plugin]
>   installed = 1
>   eula = 1
>   version = 3.18.10
>
>
>    [01mCurrent contents of '~/.hplip/hplip.conf' file: [0m
>   [installation]
>   date_time = 04/17/2019 07:25:09
>   version = 3.18.10
>
>   [upgrade]
>   notify_upgrade = true
>   last_upgraded_time = 1555493432
>   pending_upgrade_time = 0
>   latest_available_version = 3.17.10
>
>   [settings]
>   systray_visible = 0
>   systray_messages = 0
>
>   [last_used]
>   device_uri =
> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a
>   printer_name = HP_LaserJet_Professional_P1102w
>   working_dir = .
>
>   [commands]
>   scan = /usr/bin/xsane -V %SANE_URI%
>
>   [refresh]
>   rate = 30
>   enable = false
>   type = 1
>
>   [polling]
>   enable = false
>   interval = 5
>   device_list =
>
>   [fax]
>   voice_phone =
>   email_address =
>
>
>    <Package-name>        <Package-Desc>      <Required/Optional>
> <Min-Version> <Installed-Version> <Status>   <Comment>
>
>   --------------
>   | COMPILEDEP |
>   --------------
>
>    gcc                  gcc - GNU Project C and C++ Compiler
>            REQUIRED        -               7.3.0           OK         -
>    make                 make - GNU make utility to maintain groups of
> programs       REQUIRED        3.0             4.1             OK         -
>    libtool              libtool - Library building support services
>           REQUIRED        -               2.4.6           OK         -
>
>   ------------------------
>   | General Dependencies |
>   ------------------------
>
>    libcrypto            libcrypto - OpenSSL cryptographic library
>           REQUIRED        -               1.1.0           OK         -
>    python-xml           Python XML libraries
>            REQUIRED        -               2.2.5           OK         -
>    libnetsnmp-devel     libnetsnmp-devel - SNMP networking library
> development files REQUIRED        5.0.9           5.7.3           OK
>  -
>    sane-devel           SANE - Scanning library development files
>           REQUIRED        -               -               OK         -
>    pil                  PIL - Python Imaging Library (required for
> commandline scanning with hp-scan) OPTIONAL        -               1.1.7
>        OK         -
>    pyqt4-dbus           PyQt 4 DBus - DBus Support for PyQt4
>            REQUIRED        4.0             4.12.1          OK         -
>    libpthread           libpthread - POSIX threads library
>            REQUIRED        -               2.27            OK         -
>    python-devel         Python devel - Python development files
>           REQUIRED        2.2             2.7.15          OK         -
>    cups-devel           CUPS devel- Common Unix Printing System
> development files    REQUIRED        -               2.2.7           OK
>      -
>    python-dbus          Python DBus - Python bindings for DBus
>            REQUIRED        0.80.0          1.2.6           OK         -
>    cups-ddk             CUPS DDK - CUPS driver development kit
>            OPTIONAL        -               -               OK         -
>    reportlab            Reportlab - PDF library for Python
>            OPTIONAL        2.0             3.4.0           OK         -
>    pyqt4                PyQt 4- Qt interface for Python (for Qt version
> 4.x)         REQUIRED        4.0             4.12.1          OK         -
>    libusb               libusb - USB library
>            REQUIRED        -               1.0             OK         -
>    cups-image           CUPS image - CUPS image development files
>           REQUIRED        -               2.2.7           OK         -
>    python2X             Python 2.2 or greater - Python programming
> language          REQUIRED        2.2             2.7.15          OK
>  -
>    python-notify        Python libnotify - Python bindings for the
> libnotify Desktop notifications OPTIONAL        -               -
>      OK         -
>    libjpeg              libjpeg - JPEG library
>            REQUIRED        -               -               OK         -
>    sane                 SANE - Scanning library
>           REQUIRED        -               -               OK         -
>
>   ----------------------
>   | Scan Configuration |
>   ----------------------
>
>    scanext              Scan-SANE-Extension
>           REQUIRED        -               3.18.10         OK         -
>    hpaio                HPLIP-SANE-Backend
>            REQUIRED        -               3.18.10         OK
>  'hpaio found in /etc/sane.d/dll.conf'
>
>   -------------------------
>   | External Dependencies |
>   -------------------------
>
>    gs                   GhostScript - PostScript and PDF language
> interpreter and previewer REQUIRED        7.05            9.26
> OK         -
>    scanimage            scanimage - Shell scanning program
>            OPTIONAL        1.0             1.0.27          OK         -
>    cups                 CUPS - Common Unix Printing System
>            REQUIRED        1.1             2.2.7           OK         'CUPS
> Scheduler is running'
>    network              network -wget
>           OPTIONAL        -               1.19.4          OK         -
>    policykit            PolicyKit - Administrative policy framework
>           OPTIONAL        -               0.105           OK         -
>    xsane                xsane - Graphical scanner frontend for SANE
>           OPTIONAL        0.9             0.999           OK         -
>    dbus                 DBus - Message bus system
>           REQUIRED        -               1.12.2          OK         -
>    avahi-utils          avahi-utils
>           OPTIONAL        -               0.7             OK         -
>
>   ---------------------
>   | Python Extentions |
>   ---------------------
>
>    hpmudext             IO-Extension
>            REQUIRED        -               3.18.10         OK         -
>    cupsext              CUPS-Extension
>            REQUIRED        -               3.18.10         OK         -
>
>   ------------------------------
>   | DISCOVERED SCANNER DEVICES |
>   ------------------------------
>
>   device `hpaio:/usb/ENVY_110_series?serial=CN246C20RZ05RB' is a
> Hewlett-Packard ENVY_110_series all-in-one
>   device `hpaio:/usb/ENVY_110_series?serial=CN246C20RZ05RB' is a
> Hewlett-Packard ENVY_110_series all-in-one
>
>
>   --------------------------
>   | DISCOVERED USB DEVICES |
>   --------------------------
>
>     Device URI                                            Model
>
>     ----------------------------------------------------
> -------------------------------
>     hp:/usb/ENVY_110_series?serial=CN246C20RZ05RB         HP ENVY 110
> series
>     hp:/usb/HP_LaserJet_Professional_P1102w?serial=00000  HP LaserJet
> Professional P1102w
>     0000RK1AT0LPR1a
>
>
>   ---------------------------------
>   | INSTALLED CUPS PRINTER QUEUES |
>   ---------------------------------
>
>
>    [01mHP_LaserJet_Professional_P1102w [0m
>    [01m------------------------------- [0m
>   Type: Printer
>   Device URI:
> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a
>   PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w.ppd
>   PPD Description:
>   Printer status: printer HP_LaserJet_Professional_P1102w is idle.
> enabled since Wed 17 Apr 2019 07:17:21 AM -03
>   Required plug-in status: Installed
>   Communication status: Good
>
>    [01mHP_LaserJet_Professional_P1102w_2 [0m
>    [01m--------------------------------- [0m
>   Type: Printer
>   Device URI:
> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a
>   PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w_2.ppd
>   PPD Description:
>   Printer status: printer HP_LaserJet_Professional_P1102w_2 is idle.
> enabled since Wed 17 Apr 2019 07:09:57 AM -03
>   Required plug-in status: Installed
>   Communication status: Good
>
>
>   --------------
>   | PERMISSION |
>   --------------
>
>   USB             None                           Required        -
> -        OK       Node:'/dev/bus/usb/001/005' Perm:'  root  lp rw- rw- rw-
> rw- r--'
>   USB             HP_LaserJet_Professional_P1102w Required        -
> -        OK       Node:'/dev/bus/usb/001/007' Perm:'  root  lp rw- rw- rw-
> rw- r--'
>    [32;01mNo errors or warnings. [0m
>
>   Done.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1825154/+subscriptions
>

Revision history for this message

Beny (spirab) wrote on 2019-04-23:

#8

Download full text (13.2 KiB)

Hi Brian
I've tried fixing the hplip and eventually messed up everything.
So I decided to install another linux distribution, fedora, which I was
curious about for a long time. The printer worked out of the box in fedora.
Thanks again for your help,

On Fri, 19 Apr 2019 at 16:54, Beny <email address hidden> wrote:

> Hi Brian
>
> None at all. It's just that the printer in question is at work and today
> is a holiday.
> I really appreciate your help.
> Will write again next week.
>
>
> On Fri, Apr 19, 2019, 16:50 brian_p <email address hidden> wrote:
>
>> There appears to have been a breakdown in communication. Nothing I have
>> said, I hope.
>>
>> --
>> Brian.
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1825154
>>
>> Title:
>> HP Pro 1102w doesn't print in Linux Mint 19.1
>>
>> Status in HPLIP:
>> New
>>
>> Bug description:
>> This printer used to work perfectly under older Linux Mint versions.
>> Newest HPLIP (3.19.3) doesn't detect the printer. Older versions of
>> HPLIP do detect the printer, but it does not print.
>>
>> hp-check output:
>> [01mSaving output in log file: /home/bs/hp-check.log [0m
>>
>> [01mHP Linux Imaging and Printing System (ver. 3.18.10) [0m
>> [01mDependency/Version Check Utility ver. 15.1 [0m
>>
>> Copyright (c) 2001-15 HP Development Company, LP
>> This software comes with ABSOLUTELY NO WARRANTY.
>> This is free software, and you are welcome to distribute it
>> under certain conditions. See COPYING file for more details.
>>
>> [01mNote: hp-check can be run in three modes: [0m
>> 1. Compile-time check mode (-c or --compile): Use this mode before
>> compiling the HPLIP supplied tarball (.tar.gz or .run) to
>> determine if the proper dependencies are installed to successfully
>> compile HPLIP.
>> 2. Run-time check mode (-r or --run): Use this mode to determine if a
>> distro supplied package (.deb, .rpm, etc) or an already built
>> HPLIP supplied tarball has the proper dependencies installed to
>> successfully run.
>> 3. Both compile- and run-time check mode (-b or --both) (Default): This
>> mode will check both of the above cases (both compile- and
>> run-time dependencies).
>>
>>
>> Check types:
>>
>> a. EXTERNALDEP - External Dependencies
>>
>> b. GENERALDEP - General Dependencies (required both at compile and run
>> time)
>> c. COMPILEDEP - Compile time Dependencies
>>
>> d. [All are run-time checks]
>>
>> PYEXT SCANCONF QUEUES PERMISSION
>>
>>
>> Status Types:
>> OK
>> MISSING - Missing Dependency or Permission or Plug-in
>> INCOMPAT - Incompatible dependency-version or Plugin-version
>>
>>
>> ---------------
>> | SYSTEM INFO |
>> ---------------
>>
>> Kernel: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
>> GNU/Linux
>> Host: bs-office
>> Proc: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
>> GNU/Linux
>> Distribution: 22 19.1
>> Bitness: 64 bit
>>
>>
>> -----------------------
>> | HPLIP CONFIGURATION |
>> -----------------------
>>
>> HPLIP-Version: HPLIP 3.18.10
>> HPLIP-Home:...

Hi Brian
I've tried fixing the hplip and eventually messed up everything.
So I decided to install another linux distribution, fedora, which I was
curious about for a long time. The printer worked out of the box in fedora.
Thanks again for your help,

On Fri, 19 Apr 2019 at 16:54, Beny <spirab@gmail.com> wrote:

> Hi Brian
>
> None at all. It's just that the printer in question is at work and today
> is a holiday.
> I really appreciate your help.
> Will write again next week.
>
>
> On Fri, Apr 19, 2019, 16:50 brian_p <1825154@bugs.launchpad.net> wrote:
>
>> There appears to have been a breakdown in communication. Nothing I have
>> said, I hope.
>>
>> --
>> Brian.
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1825154
>>
>> Title:
>>   HP Pro 1102w doesn't print in Linux Mint 19.1
>>
>> Status in HPLIP:
>>   New
>>
>> Bug description:
>>   This printer used to work perfectly under older Linux Mint versions.
>>   Newest HPLIP (3.19.3) doesn't detect the printer. Older versions of
>> HPLIP do detect the printer, but it does not print.
>>
>>   hp-check output:
>>    [01mSaving output in log file: /home/bs/hp-check.log [0m
>>
>>    [01mHP Linux Imaging and Printing System (ver. 3.18.10) [0m
>>    [01mDependency/Version Check Utility ver. 15.1 [0m
>>
>>   Copyright (c) 2001-15 HP Development Company, LP
>>   This software comes with ABSOLUTELY NO WARRANTY.
>>   This is free software, and you are welcome to distribute it
>>   under certain conditions. See COPYING file for more details.
>>
>>    [01mNote: hp-check can be run in three modes: [0m
>>   1. Compile-time check mode (-c or --compile): Use this mode before
>> compiling the HPLIP supplied tarball (.tar.gz or .run) to
>>   determine if the proper dependencies are installed to successfully
>> compile HPLIP.
>>   2. Run-time check mode (-r or --run): Use this mode to determine if a
>> distro supplied package (.deb, .rpm, etc) or an already built
>>   HPLIP supplied tarball has the proper dependencies installed to
>> successfully run.
>>   3. Both compile- and run-time check mode (-b or --both) (Default): This
>> mode will check both of the above cases (both compile- and
>>   run-time dependencies).
>>
>>
>>   Check types:
>>
>>   a. EXTERNALDEP - External Dependencies
>>
>>   b. GENERALDEP - General Dependencies (required both at compile and run
>> time)
>>   c. COMPILEDEP - Compile time Dependencies
>>
>>   d. [All are run-time checks]
>>
>>   PYEXT SCANCONF QUEUES PERMISSION
>>
>>
>>   Status Types:
>>       OK
>>       MISSING       - Missing Dependency or Permission or Plug-in
>>       INCOMPAT      - Incompatible dependency-version or Plugin-version
>>
>>
>>   ---------------
>>   | SYSTEM INFO |
>>   ---------------
>>
>>    Kernel: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
>> GNU/Linux
>>    Host: bs-office
>>    Proc: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
>> GNU/Linux
>>    Distribution: 22 19.1
>>    Bitness: 64 bit
>>
>>
>>   -----------------------
>>   | HPLIP CONFIGURATION |
>>   -----------------------
>>
>>   HPLIP-Version: HPLIP 3.18.10
>>   HPLIP-Home: /usr/share/hplip
>>
>>    [01mCurrent contents of '/etc/hp/hplip.conf' file: [0m
>>   # hplip.conf.  Generated from hplip.conf.in by configure.
>>
>>   [hplip]
>>   version=3.18.10
>>
>>   [dirs]
>>   home=/usr/share/hplip
>>   run=/var/run
>>   ppd=/usr/share/ppd/hplip/HP
>>   ppdbase=/usr/share/ppd/hplip
>>   doc=/usr/share/doc/hplip-3.18.10
>>   html=/usr/share/doc/hplip-3.18.10
>>   icon=/usr/share/applications
>>   cupsbackend=/usr/lib/cups/backend
>>   cupsfilter=/usr/lib/cups/filter
>>   drv=/usr/share/cups/drv/hp
>>   bin=/usr/bin
>>   apparmor=/etc/apparmor.d
>>   # Following values are determined at configure time and cannot be
>> changed.
>>   [configure]
>>   network-build=yes
>>   libusb01-build=no
>>   pp-build=no
>>   gui-build=yes
>>   scanner-build=yes
>>   fax-build=yes
>>   dbus-build=yes
>>   cups11-build=no
>>   doc-build=yes
>>   shadow-build=no
>>   hpijs-install=no
>>   foomatic-drv-install=no
>>   foomatic-ppd-install=no
>>   foomatic-rip-hplip-install=no
>>   hpcups-install=yes
>>   cups-drv-install=yes
>>   cups-ppd-install=no
>>   internal-tag=3.18.10
>>   restricted-build=no
>>   ui-toolkit=qt4
>>   qt3=no
>>   qt4=yes
>>   qt5=no
>>   policy-kit=no
>>   lite-build=no
>>   udev_sysfs_rules=no
>>   hpcups-only-build=no
>>   hpijs-only-build=no
>>   apparmor_build=yes
>>   class-driver=no
>>
>>
>>    [01mCurrent contents of '/var/lib/hp/hplip.state' file: [0m
>>   [plugin]
>>   installed = 1
>>   eula = 1
>>   version = 3.18.10
>>
>>
>>    [01mCurrent contents of '~/.hplip/hplip.conf' file: [0m
>>   [installation]
>>   date_time = 04/17/2019 07:25:09
>>   version = 3.18.10
>>
>>   [upgrade]
>>   notify_upgrade = true
>>   last_upgraded_time = 1555493432
>>   pending_upgrade_time = 0
>>   latest_available_version = 3.17.10
>>
>>   [settings]
>>   systray_visible = 0
>>   systray_messages = 0
>>
>>   [last_used]
>>   device_uri =
>> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a
>>   printer_name = HP_LaserJet_Professional_P1102w
>>   working_dir = .
>>
>>   [commands]
>>   scan = /usr/bin/xsane -V %SANE_URI%
>>
>>   [refresh]
>>   rate = 30
>>   enable = false
>>   type = 1
>>
>>   [polling]
>>   enable = false
>>   interval = 5
>>   device_list =
>>
>>   [fax]
>>   voice_phone =
>>   email_address =
>>
>>
>>    <Package-name>        <Package-Desc>      <Required/Optional>
>> <Min-Version> <Installed-Version> <Status>   <Comment>
>>
>>   --------------
>>   | COMPILEDEP |
>>   --------------
>>
>>    gcc                  gcc - GNU Project C and C++ Compiler
>>            REQUIRED        -               7.3.0           OK         -
>>    make                 make - GNU make utility to maintain groups of
>> programs       REQUIRED        3.0             4.1             OK         -
>>    libtool              libtool - Library building support services
>>             REQUIRED        -               2.4.6           OK         -
>>
>>   ------------------------
>>   | General Dependencies |
>>   ------------------------
>>
>>    libcrypto            libcrypto - OpenSSL cryptographic library
>>             REQUIRED        -               1.1.0           OK         -
>>    python-xml           Python XML libraries
>>            REQUIRED        -               2.2.5           OK         -
>>    libnetsnmp-devel     libnetsnmp-devel - SNMP networking library
>> development files REQUIRED        5.0.9           5.7.3           OK
>>  -
>>    sane-devel           SANE - Scanning library development files
>>             REQUIRED        -               -               OK         -
>>    pil                  PIL - Python Imaging Library (required for
>> commandline scanning with hp-scan) OPTIONAL        -               1.1.7
>>        OK         -
>>    pyqt4-dbus           PyQt 4 DBus - DBus Support for PyQt4
>>            REQUIRED        4.0             4.12.1          OK         -
>>    libpthread           libpthread - POSIX threads library
>>            REQUIRED        -               2.27            OK         -
>>    python-devel         Python devel - Python development files
>>             REQUIRED        2.2             2.7.15          OK         -
>>    cups-devel           CUPS devel- Common Unix Printing System
>> development files    REQUIRED        -               2.2.7           OK
>>      -
>>    python-dbus          Python DBus - Python bindings for DBus
>>            REQUIRED        0.80.0          1.2.6           OK         -
>>    cups-ddk             CUPS DDK - CUPS driver development kit
>>            OPTIONAL        -               -               OK         -
>>    reportlab            Reportlab - PDF library for Python
>>            OPTIONAL        2.0             3.4.0           OK         -
>>    pyqt4                PyQt 4- Qt interface for Python (for Qt version
>> 4.x)         REQUIRED        4.0             4.12.1          OK         -
>>    libusb               libusb - USB library
>>            REQUIRED        -               1.0             OK         -
>>    cups-image           CUPS image - CUPS image development files
>>             REQUIRED        -               2.2.7           OK         -
>>    python2X             Python 2.2 or greater - Python programming
>> language          REQUIRED        2.2             2.7.15          OK
>>  -
>>    python-notify        Python libnotify - Python bindings for the
>> libnotify Desktop notifications OPTIONAL        -               -
>>      OK         -
>>    libjpeg              libjpeg - JPEG library
>>            REQUIRED        -               -               OK         -
>>    sane                 SANE - Scanning library
>>             REQUIRED        -               -               OK         -
>>
>>   ----------------------
>>   | Scan Configuration |
>>   ----------------------
>>
>>    scanext              Scan-SANE-Extension
>>             REQUIRED        -               3.18.10         OK         -
>>    hpaio                HPLIP-SANE-Backend
>>            REQUIRED        -               3.18.10         OK
>>  'hpaio found in /etc/sane.d/dll.conf'
>>
>>   -------------------------
>>   | External Dependencies |
>>   -------------------------
>>
>>    gs                   GhostScript - PostScript and PDF language
>> interpreter and previewer REQUIRED        7.05            9.26
>> OK         -
>>    scanimage            scanimage - Shell scanning program
>>            OPTIONAL        1.0             1.0.27          OK         -
>>    cups                 CUPS - Common Unix Printing System
>>            REQUIRED        1.1             2.2.7           OK         'CUPS
>> Scheduler is running'
>>    network              network -wget
>>             OPTIONAL        -               1.19.4          OK         -
>>    policykit            PolicyKit - Administrative policy framework
>>             OPTIONAL        -               0.105           OK         -
>>    xsane                xsane - Graphical scanner frontend for SANE
>>             OPTIONAL        0.9             0.999           OK         -
>>    dbus                 DBus - Message bus system
>>             REQUIRED        -               1.12.2          OK         -
>>    avahi-utils          avahi-utils
>>             OPTIONAL        -               0.7             OK         -
>>
>>   ---------------------
>>   | Python Extentions |
>>   ---------------------
>>
>>    hpmudext             IO-Extension
>>            REQUIRED        -               3.18.10         OK         -
>>    cupsext              CUPS-Extension
>>            REQUIRED        -               3.18.10         OK         -
>>
>>   ------------------------------
>>   | DISCOVERED SCANNER DEVICES |
>>   ------------------------------
>>
>>   device `hpaio:/usb/ENVY_110_series?serial=CN246C20RZ05RB' is a
>> Hewlett-Packard ENVY_110_series all-in-one
>>   device `hpaio:/usb/ENVY_110_series?serial=CN246C20RZ05RB' is a
>> Hewlett-Packard ENVY_110_series all-in-one
>>
>>
>>   --------------------------
>>   | DISCOVERED USB DEVICES |
>>   --------------------------
>>
>>     Device URI                                            Model
>>
>>     ----------------------------------------------------
>> -------------------------------
>>     hp:/usb/ENVY_110_series?serial=CN246C20RZ05RB         HP ENVY 110
>> series
>>     hp:/usb/HP_LaserJet_Professional_P1102w?serial=00000  HP LaserJet
>> Professional P1102w
>>     0000RK1AT0LPR1a
>>
>>
>>   ---------------------------------
>>   | INSTALLED CUPS PRINTER QUEUES |
>>   ---------------------------------
>>
>>
>>    [01mHP_LaserJet_Professional_P1102w [0m
>>    [01m------------------------------- [0m
>>   Type: Printer
>>   Device URI:
>> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a
>>   PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w.ppd
>>   PPD Description:
>>   Printer status: printer HP_LaserJet_Professional_P1102w is idle.
>> enabled since Wed 17 Apr 2019 07:17:21 AM -03
>>   Required plug-in status: Installed
>>   Communication status: Good
>>
>>    [01mHP_LaserJet_Professional_P1102w_2 [0m
>>    [01m--------------------------------- [0m
>>   Type: Printer
>>   Device URI:
>> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a
>>   PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w_2.ppd
>>   PPD Description:
>>   Printer status: printer HP_LaserJet_Professional_P1102w_2 is idle.
>> enabled since Wed 17 Apr 2019 07:09:57 AM -03
>>   Required plug-in status: Installed
>>   Communication status: Good
>>
>>
>>   --------------
>>   | PERMISSION |
>>   --------------
>>
>>   USB             None                           Required        -
>> -        OK       Node:'/dev/bus/usb/001/005' Perm:'  root  lp rw- rw- rw-
>> rw- r--'
>>   USB             HP_LaserJet_Professional_P1102w Required        -
>>   -        OK       Node:'/dev/bus/usb/001/007' Perm:'  root  lp rw- rw-
>> rw- rw- r--'
>>    [32;01mNo errors or warnings. [0m
>>
>>   Done.
>>
>> To manage notifications about this bug go to:
>> https://bugs.launchpad.net/hplip/+bug/1825154/+subscriptions
>>
>

-- 
Beny Spira
Departamento de Microbiologia
Instituto de Ciências Biomédicas
Universidade de São Paulo
Av. Prof. Lineu Prestes 1374
São Paulo-SP    CEP:05508-900
Brasil
Tel: 5511-3091-7347
FAX: 5511-3091-7354
E-mail: benys@usp.br
Homepage: www.icb.usp.br/~benys

HPLIP

HP Pro 1102w doesn't print in Linux Mint 19.1

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