Hi Brian

None at all. It's just that the printer in question is at work and today is
a holiday.
I really appreciate your help.
Will write again next week.


On Fri, Apr 19, 2019, 16:50 brian_p <email address hidden> wrote:

> There appears to have been a breakdown in communication. Nothing I have
> said, I hope.
>
> --
> Brian.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1825154
>
> Title:
>   HP Pro 1102w doesn't print in Linux Mint 19.1
>
> Status in HPLIP:
>   New
>
> Bug description:
>   This printer used to work perfectly under older Linux Mint versions.
>   Newest HPLIP (3.19.3) doesn't detect the printer. Older versions of
> HPLIP do detect the printer, but it does not print.
>
>   hp-check output:
>    [01mSaving output in log file: /home/bs/hp-check.log [0m
>
>    [01mHP Linux Imaging and Printing System (ver. 3.18.10) [0m
>    [01mDependency/Version Check Utility ver. 15.1 [0m
>
>   Copyright (c) 2001-15 HP Development Company, LP
>   This software comes with ABSOLUTELY NO WARRANTY.
>   This is free software, and you are welcome to distribute it
>   under certain conditions. See COPYING file for more details.
>
>    [01mNote: hp-check can be run in three modes: [0m
>   1. Compile-time check mode (-c or --compile): Use this mode before
> compiling the HPLIP supplied tarball (.tar.gz or .run) to
>   determine if the proper dependencies are installed to successfully
> compile HPLIP.
>   2. Run-time check mode (-r or --run): Use this mode to determine if a
> distro supplied package (.deb, .rpm, etc) or an already built
>   HPLIP supplied tarball has the proper dependencies installed to
> successfully run.
>   3. Both compile- and run-time check mode (-b or --both) (Default): This
> mode will check both of the above cases (both compile- and
>   run-time dependencies).
>
>
>   Check types:
>
>   a. EXTERNALDEP - External Dependencies
>
>   b. GENERALDEP - General Dependencies (required both at compile and run
> time)
>   c. COMPILEDEP - Compile time Dependencies
>
>   d. [All are run-time checks]
>
>   PYEXT SCANCONF QUEUES PERMISSION
>
>
>   Status Types:
>       OK
>       MISSING       - Missing Dependency or Permission or Plug-in
>       INCOMPAT      - Incompatible dependency-version or Plugin-version
>
>
>   ---------------
>   | SYSTEM INFO |
>   ---------------
>
>    Kernel: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
> GNU/Linux
>    Host: bs-office
>    Proc: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019
> GNU/Linux
>    Distribution: 22 19.1
>    Bitness: 64 bit
>
>
>   -----------------------
>   | HPLIP CONFIGURATION |
>   -----------------------
>
>   HPLIP-Version: HPLIP 3.18.10
>   HPLIP-Home: /usr/share/hplip
>
>    [01mCurrent contents of '/etc/hp/hplip.conf' file: [0m
>   # hplip.conf.  Generated from hplip.conf.in by configure.
>
>   [hplip]
>   version=3.18.10
>
>   [dirs]
>   home=/usr/share/hplip
>   run=/var/run
>   ppd=/usr/share/ppd/hplip/HP
>   ppdbase=/usr/share/ppd/hplip
>   doc=/usr/share/doc/hplip-3.18.10
>   html=/usr/share/doc/hplip-3.18.10
>   icon=/usr/share/applications
>   cupsbackend=/usr/lib/cups/backend
>   cupsfilter=/usr/lib/cups/filter
>   drv=/usr/share/cups/drv/hp
>   bin=/usr/bin
>   apparmor=/etc/apparmor.d
>   # Following values are determined at configure time and cannot be
> changed.
>   [configure]
>   network-build=yes
>   libusb01-build=no
>   pp-build=no
>   gui-build=yes
>   scanner-build=yes
>   fax-build=yes
>   dbus-build=yes
>   cups11-build=no
>   doc-build=yes
>   shadow-build=no
>   hpijs-install=no
>   foomatic-drv-install=no
>   foomatic-ppd-install=no
>   foomatic-rip-hplip-install=no
>   hpcups-install=yes
>   cups-drv-install=yes
>   cups-ppd-install=no
>   internal-tag=3.18.10
>   restricted-build=no
>   ui-toolkit=qt4
>   qt3=no
>   qt4=yes
>   qt5=no
>   policy-kit=no
>   lite-build=no
>   udev_sysfs_rules=no
>   hpcups-only-build=no
>   hpijs-only-build=no
>   apparmor_build=yes
>   class-driver=no
>
>
>    [01mCurrent contents of '/var/lib/hp/hplip.state' file: [0m
>   [plugin]
>   installed = 1
>   eula = 1
>   version = 3.18.10
>
>
>    [01mCurrent contents of '~/.hplip/hplip.conf' file: [0m
>   [installation]
>   date_time = 04/17/2019 07:25:09
>   version = 3.18.10
>
>   [upgrade]
>   notify_upgrade = true
>   last_upgraded_time = 1555493432
>   pending_upgrade_time = 0
>   latest_available_version = 3.17.10
>
>   [settings]
>   systray_visible = 0
>   systray_messages = 0
>
>   [last_used]
>   device_uri =
> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a
>   printer_name = HP_LaserJet_Professional_P1102w
>   working_dir = .
>
>   [commands]
>   scan = /usr/bin/xsane -V %SANE_URI%
>
>   [refresh]
>   rate = 30
>   enable = false
>   type = 1
>
>   [polling]
>   enable = false
>   interval = 5
>   device_list =
>
>   [fax]
>   voice_phone =
>   email_address =
>
>
>    <Package-name>        <Package-Desc>      <Required/Optional>
> <Min-Version> <Installed-Version> <Status>   <Comment>
>
>   --------------
>   | COMPILEDEP |
>   --------------
>
>    gcc                  gcc - GNU Project C and C++ Compiler
>            REQUIRED        -               7.3.0           OK         -
>    make                 make - GNU make utility to maintain groups of
> programs       REQUIRED        3.0             4.1             OK         -
>    libtool              libtool - Library building support services
>           REQUIRED        -               2.4.6           OK         -
>
>   ------------------------
>   | General Dependencies |
>   ------------------------
>
>    libcrypto            libcrypto - OpenSSL cryptographic library
>           REQUIRED        -               1.1.0           OK         -
>    python-xml           Python XML libraries
>            REQUIRED        -               2.2.5           OK         -
>    libnetsnmp-devel     libnetsnmp-devel - SNMP networking library
> development files REQUIRED        5.0.9           5.7.3           OK
>  -
>    sane-devel           SANE - Scanning library development files
>           REQUIRED        -               -               OK         -
>    pil                  PIL - Python Imaging Library (required for
> commandline scanning with hp-scan) OPTIONAL        -               1.1.7
>        OK         -
>    pyqt4-dbus           PyQt 4 DBus - DBus Support for PyQt4
>            REQUIRED        4.0             4.12.1          OK         -
>    libpthread           libpthread - POSIX threads library
>            REQUIRED        -               2.27            OK         -
>    python-devel         Python devel - Python development files
>           REQUIRED        2.2             2.7.15          OK         -
>    cups-devel           CUPS devel- Common Unix Printing System
> development files    REQUIRED        -               2.2.7           OK
>      -
>    python-dbus          Python DBus - Python bindings for DBus
>            REQUIRED        0.80.0          1.2.6           OK         -
>    cups-ddk             CUPS DDK - CUPS driver development kit
>            OPTIONAL        -               -               OK         -
>    reportlab            Reportlab - PDF library for Python
>            OPTIONAL        2.0             3.4.0           OK         -
>    pyqt4                PyQt 4- Qt interface for Python (for Qt version
> 4.x)         REQUIRED        4.0             4.12.1          OK         -
>    libusb               libusb - USB library
>            REQUIRED        -               1.0             OK         -
>    cups-image           CUPS image - CUPS image development files
>           REQUIRED        -               2.2.7           OK         -
>    python2X             Python 2.2 or greater - Python programming
> language          REQUIRED        2.2             2.7.15          OK
>  -
>    python-notify        Python libnotify - Python bindings for the
> libnotify Desktop notifications OPTIONAL        -               -
>      OK         -
>    libjpeg              libjpeg - JPEG library
>            REQUIRED        -               -               OK         -
>    sane                 SANE - Scanning library
>           REQUIRED        -               -               OK         -
>
>   ----------------------
>   | Scan Configuration |
>   ----------------------
>
>    scanext              Scan-SANE-Extension
>           REQUIRED        -               3.18.10         OK         -
>    hpaio                HPLIP-SANE-Backend
>            REQUIRED        -               3.18.10         OK
>  'hpaio found in /etc/sane.d/dll.conf'
>
>   -------------------------
>   | External Dependencies |
>   -------------------------
>
>    gs                   GhostScript - PostScript and PDF language
> interpreter and previewer REQUIRED        7.05            9.26
> OK         -
>    scanimage            scanimage - Shell scanning program
>            OPTIONAL        1.0             1.0.27          OK         -
>    cups                 CUPS - Common Unix Printing System
>            REQUIRED        1.1             2.2.7           OK         'CUPS
> Scheduler is running'
>    network              network -wget
>           OPTIONAL        -               1.19.4          OK         -
>    policykit            PolicyKit - Administrative policy framework
>           OPTIONAL        -               0.105           OK         -
>    xsane                xsane - Graphical scanner frontend for SANE
>           OPTIONAL        0.9             0.999           OK         -
>    dbus                 DBus - Message bus system
>           REQUIRED        -               1.12.2          OK         -
>    avahi-utils          avahi-utils
>           OPTIONAL        -               0.7             OK         -
>
>   ---------------------
>   | Python Extentions |
>   ---------------------
>
>    hpmudext             IO-Extension
>            REQUIRED        -               3.18.10         OK         -
>    cupsext              CUPS-Extension
>            REQUIRED        -               3.18.10         OK         -
>
>   ------------------------------
>   | DISCOVERED SCANNER DEVICES |
>   ------------------------------
>
>   device `hpaio:/usb/ENVY_110_series?serial=CN246C20RZ05RB' is a
> Hewlett-Packard ENVY_110_series all-in-one
>   device `hpaio:/usb/ENVY_110_series?serial=CN246C20RZ05RB' is a
> Hewlett-Packard ENVY_110_series all-in-one
>
>
>   --------------------------
>   | DISCOVERED USB DEVICES |
>   --------------------------
>
>     Device URI                                            Model
>
>     ----------------------------------------------------
> -------------------------------
>     hp:/usb/ENVY_110_series?serial=CN246C20RZ05RB         HP ENVY 110
> series
>     hp:/usb/HP_LaserJet_Professional_P1102w?serial=00000  HP LaserJet
> Professional P1102w
>     0000RK1AT0LPR1a
>
>
>   ---------------------------------
>   | INSTALLED CUPS PRINTER QUEUES |
>   ---------------------------------
>
>
>    [01mHP_LaserJet_Professional_P1102w [0m
>    [01m------------------------------- [0m
>   Type: Printer
>   Device URI:
> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a
>   PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w.ppd
>   PPD Description:
>   Printer status: printer HP_LaserJet_Professional_P1102w is idle.
> enabled since Wed 17 Apr 2019 07:17:21 AM -03
>   Required plug-in status: Installed
>   Communication status: Good
>
>    [01mHP_LaserJet_Professional_P1102w_2 [0m
>    [01m--------------------------------- [0m
>   Type: Printer
>   Device URI:
> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a
>   PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w_2.ppd
>   PPD Description:
>   Printer status: printer HP_LaserJet_Professional_P1102w_2 is idle.
> enabled since Wed 17 Apr 2019 07:09:57 AM -03
>   Required plug-in status: Installed
>   Communication status: Good
>
>
>   --------------
>   | PERMISSION |
>   --------------
>
>   USB             None                           Required        -
> -        OK       Node:'/dev/bus/usb/001/005' Perm:'  root  lp rw- rw- rw-
> rw- r--'
>   USB             HP_LaserJet_Professional_P1102w Required        -
> -        OK       Node:'/dev/bus/usb/001/007' Perm:'  root  lp rw- rw- rw-
> rw- r--'
>    [32;01mNo errors or warnings. [0m
>
>   Done.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1825154/+subscriptions
>