Hi Brian I've tried fixing the hplip and eventually messed up everything. So I decided to install another linux distribution, fedora, which I was curious about for a long time. The printer worked out of the box in fedora. Thanks again for your help, On Fri, 19 Apr 2019 at 16:54, Beny wrote: > Hi Brian > > None at all. It's just that the printer in question is at work and today > is a holiday. > I really appreciate your help. > Will write again next week. > > > On Fri, Apr 19, 2019, 16:50 brian_p wrote: > >> There appears to have been a breakdown in communication. Nothing I have >> said, I hope. >> >> -- >> Brian. >> >> -- >> You received this bug notification because you are subscribed to the bug >> report. >> https://bugs.launchpad.net/bugs/1825154 >> >> Title: >> HP Pro 1102w doesn't print in Linux Mint 19.1 >> >> Status in HPLIP: >> New >> >> Bug description: >> This printer used to work perfectly under older Linux Mint versions. >> Newest HPLIP (3.19.3) doesn't detect the printer. Older versions of >> HPLIP do detect the printer, but it does not print. >> >> hp-check output: >> [01mSaving output in log file: /home/bs/hp-check.log [0m >> >> [01mHP Linux Imaging and Printing System (ver. 3.18.10) [0m >> [01mDependency/Version Check Utility ver. 15.1 [0m >> >> Copyright (c) 2001-15 HP Development Company, LP >> This software comes with ABSOLUTELY NO WARRANTY. >> This is free software, and you are welcome to distribute it >> under certain conditions. See COPYING file for more details. >> >> [01mNote: hp-check can be run in three modes: [0m >> 1. Compile-time check mode (-c or --compile): Use this mode before >> compiling the HPLIP supplied tarball (.tar.gz or .run) to >> determine if the proper dependencies are installed to successfully >> compile HPLIP. >> 2. Run-time check mode (-r or --run): Use this mode to determine if a >> distro supplied package (.deb, .rpm, etc) or an already built >> HPLIP supplied tarball has the proper dependencies installed to >> successfully run. >> 3. Both compile- and run-time check mode (-b or --both) (Default): This >> mode will check both of the above cases (both compile- and >> run-time dependencies). >> >> >> Check types: >> >> a. EXTERNALDEP - External Dependencies >> >> b. GENERALDEP - General Dependencies (required both at compile and run >> time) >> c. COMPILEDEP - Compile time Dependencies >> >> d. [All are run-time checks] >> >> PYEXT SCANCONF QUEUES PERMISSION >> >> >> Status Types: >> OK >> MISSING - Missing Dependency or Permission or Plug-in >> INCOMPAT - Incompatible dependency-version or Plugin-version >> >> >> --------------- >> | SYSTEM INFO | >> --------------- >> >> Kernel: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019 >> GNU/Linux >> Host: bs-office >> Proc: 4.15.0-47-generic #50-Ubuntu SMP Wed Mar 13 10:44:52 UTC 2019 >> GNU/Linux >> Distribution: 22 19.1 >> Bitness: 64 bit >> >> >> ----------------------- >> | HPLIP CONFIGURATION | >> ----------------------- >> >> HPLIP-Version: HPLIP 3.18.10 >> HPLIP-Home: /usr/share/hplip >> >> [01mCurrent contents of '/etc/hp/hplip.conf' file: [0m >> # hplip.conf. Generated from hplip.conf.in by configure. >> >> [hplip] >> version=3.18.10 >> >> [dirs] >> home=/usr/share/hplip >> run=/var/run >> ppd=/usr/share/ppd/hplip/HP >> ppdbase=/usr/share/ppd/hplip >> doc=/usr/share/doc/hplip-3.18.10 >> html=/usr/share/doc/hplip-3.18.10 >> icon=/usr/share/applications >> cupsbackend=/usr/lib/cups/backend >> cupsfilter=/usr/lib/cups/filter >> drv=/usr/share/cups/drv/hp >> bin=/usr/bin >> apparmor=/etc/apparmor.d >> # Following values are determined at configure time and cannot be >> changed. >> [configure] >> network-build=yes >> libusb01-build=no >> pp-build=no >> gui-build=yes >> scanner-build=yes >> fax-build=yes >> dbus-build=yes >> cups11-build=no >> doc-build=yes >> shadow-build=no >> hpijs-install=no >> foomatic-drv-install=no >> foomatic-ppd-install=no >> foomatic-rip-hplip-install=no >> hpcups-install=yes >> cups-drv-install=yes >> cups-ppd-install=no >> internal-tag=3.18.10 >> restricted-build=no >> ui-toolkit=qt4 >> qt3=no >> qt4=yes >> qt5=no >> policy-kit=no >> lite-build=no >> udev_sysfs_rules=no >> hpcups-only-build=no >> hpijs-only-build=no >> apparmor_build=yes >> class-driver=no >> >> >> [01mCurrent contents of '/var/lib/hp/hplip.state' file: [0m >> [plugin] >> installed = 1 >> eula = 1 >> version = 3.18.10 >> >> >> [01mCurrent contents of '~/.hplip/hplip.conf' file: [0m >> [installation] >> date_time = 04/17/2019 07:25:09 >> version = 3.18.10 >> >> [upgrade] >> notify_upgrade = true >> last_upgraded_time = 1555493432 >> pending_upgrade_time = 0 >> latest_available_version = 3.17.10 >> >> [settings] >> systray_visible = 0 >> systray_messages = 0 >> >> [last_used] >> device_uri = >> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a >> printer_name = HP_LaserJet_Professional_P1102w >> working_dir = . >> >> [commands] >> scan = /usr/bin/xsane -V %SANE_URI% >> >> [refresh] >> rate = 30 >> enable = false >> type = 1 >> >> [polling] >> enable = false >> interval = 5 >> device_list = >> >> [fax] >> voice_phone = >> email_address = >> >> >>

>> >> -------------- >> | COMPILEDEP | >> -------------- >> >> gcc gcc - GNU Project C and C++ Compiler >> REQUIRED - 7.3.0 OK - >> make make - GNU make utility to maintain groups of >> programs REQUIRED 3.0 4.1 OK - >> libtool libtool - Library building support services >> REQUIRED - 2.4.6 OK - >> >> ------------------------ >> | General Dependencies | >> ------------------------ >> >> libcrypto libcrypto - OpenSSL cryptographic library >> REQUIRED - 1.1.0 OK - >> python-xml Python XML libraries >> REQUIRED - 2.2.5 OK - >> libnetsnmp-devel libnetsnmp-devel - SNMP networking library >> development files REQUIRED 5.0.9 5.7.3 OK >> - >> sane-devel SANE - Scanning library development files >> REQUIRED - - OK - >> pil PIL - Python Imaging Library (required for >> commandline scanning with hp-scan) OPTIONAL - 1.1.7 >> OK - >> pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 >> REQUIRED 4.0 4.12.1 OK - >> libpthread libpthread - POSIX threads library >> REQUIRED - 2.27 OK - >> python-devel Python devel - Python development files >> REQUIRED 2.2 2.7.15 OK - >> cups-devel CUPS devel- Common Unix Printing System >> development files REQUIRED - 2.2.7 OK >> - >> python-dbus Python DBus - Python bindings for DBus >> REQUIRED 0.80.0 1.2.6 OK - >> cups-ddk CUPS DDK - CUPS driver development kit >> OPTIONAL - - OK - >> reportlab Reportlab - PDF library for Python >> OPTIONAL 2.0 3.4.0 OK - >> pyqt4 PyQt 4- Qt interface for Python (for Qt version >> 4.x) REQUIRED 4.0 4.12.1 OK - >> libusb libusb - USB library >> REQUIRED - 1.0 OK - >> cups-image CUPS image - CUPS image development files >> REQUIRED - 2.2.7 OK - >> python2X Python 2.2 or greater - Python programming >> language REQUIRED 2.2 2.7.15 OK >> - >> python-notify Python libnotify - Python bindings for the >> libnotify Desktop notifications OPTIONAL - - >> OK - >> libjpeg libjpeg - JPEG library >> REQUIRED - - OK - >> sane SANE - Scanning library >> REQUIRED - - OK - >> >> ---------------------- >> | Scan Configuration | >> ---------------------- >> >> scanext Scan-SANE-Extension >> REQUIRED - 3.18.10 OK - >> hpaio HPLIP-SANE-Backend >> REQUIRED - 3.18.10 OK >> 'hpaio found in /etc/sane.d/dll.conf' >> >> ------------------------- >> | External Dependencies | >> ------------------------- >> >> gs GhostScript - PostScript and PDF language >> interpreter and previewer REQUIRED 7.05 9.26 >> OK - >> scanimage scanimage - Shell scanning program >> OPTIONAL 1.0 1.0.27 OK - >> cups CUPS - Common Unix Printing System >> REQUIRED 1.1 2.2.7 OK 'CUPS >> Scheduler is running' >> network network -wget >> OPTIONAL - 1.19.4 OK - >> policykit PolicyKit - Administrative policy framework >> OPTIONAL - 0.105 OK - >> xsane xsane - Graphical scanner frontend for SANE >> OPTIONAL 0.9 0.999 OK - >> dbus DBus - Message bus system >> REQUIRED - 1.12.2 OK - >> avahi-utils avahi-utils >> OPTIONAL - 0.7 OK - >> >> --------------------- >> | Python Extentions | >> --------------------- >> >> hpmudext IO-Extension >> REQUIRED - 3.18.10 OK - >> cupsext CUPS-Extension >> REQUIRED - 3.18.10 OK - >> >> ------------------------------ >> | DISCOVERED SCANNER DEVICES | >> ------------------------------ >> >> device `hpaio:/usb/ENVY_110_series?serial=CN246C20RZ05RB' is a >> Hewlett-Packard ENVY_110_series all-in-one >> device `hpaio:/usb/ENVY_110_series?serial=CN246C20RZ05RB' is a >> Hewlett-Packard ENVY_110_series all-in-one >> >> >> -------------------------- >> | DISCOVERED USB DEVICES | >> -------------------------- >> >> Device URI Model >> >> ---------------------------------------------------- >> ------------------------------- >> hp:/usb/ENVY_110_series?serial=CN246C20RZ05RB HP ENVY 110 >> series >> hp:/usb/HP_LaserJet_Professional_P1102w?serial=00000 HP LaserJet >> Professional P1102w >> 0000RK1AT0LPR1a >> >> >> --------------------------------- >> | INSTALLED CUPS PRINTER QUEUES | >> --------------------------------- >> >> >> [01mHP_LaserJet_Professional_P1102w [0m >> [01m------------------------------- [0m >> Type: Printer >> Device URI: >> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a >> PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w.ppd >> PPD Description: >> Printer status: printer HP_LaserJet_Professional_P1102w is idle. >> enabled since Wed 17 Apr 2019 07:17:21 AM -03 >> Required plug-in status: Installed >> Communication status: Good >> >> [01mHP_LaserJet_Professional_P1102w_2 [0m >> [01m--------------------------------- [0m >> Type: Printer >> Device URI: >> hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000RK1AT0LPR1a >> PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w_2.ppd >> PPD Description: >> Printer status: printer HP_LaserJet_Professional_P1102w_2 is idle. >> enabled since Wed 17 Apr 2019 07:09:57 AM -03 >> Required plug-in status: Installed >> Communication status: Good >> >> >> -------------- >> | PERMISSION | >> -------------- >> >> USB None Required - >> - OK Node:'/dev/bus/usb/001/005' Perm:' root lp rw- rw- rw- >> rw- r--' >> USB HP_LaserJet_Professional_P1102w Required - >> - OK Node:'/dev/bus/usb/001/007' Perm:' root lp rw- rw- >> rw- rw- r--' >> [32;01mNo errors or warnings. [0m >> >> Done. >> >> To manage notifications about this bug go to: >> https://bugs.launchpad.net/hplip/+bug/1825154/+subscriptions >> > -- Beny Spira Departamento de Microbiologia Instituto de Ciências Biomédicas Universidade de São Paulo Av. Prof. Lineu Prestes 1374 São Paulo-SP CEP:05508-900 Brasil Tel: 5511-3091-7347 FAX: 5511-3091-7354 E-mail: