Thanks, Brian At first the printer worked under Mint 19.1, after some regular software update it suddenly stopped responding. That's the reason I believe the suggestions in https://forums.linuxmint.com/viewtopic.php?f=51&t=285481 managed to fix the problem. Unfortunately, it did not work for me. I've tried many different things, including downgrading CUPS, but there are so many dependencies that it failed. Please see below the cups log file: E [18/Apr/2019:06:33:07 -0300] Scheduler shutting down due to program error. I [18/Apr/2019:06:34:51 -0300] Listening to [v1.::1]:631 (IPv6) I [18/Apr/2019:06:34:51 -0300] Listening to 127.0.0.1:631 (IPv4) I [18/Apr/2019:06:34:51 -0300] Listening to /run/cups/cups.sock (Domain) I [18/Apr/2019:06:34:51 -0300] Remote access is disabled. D [18/Apr/2019:06:34:51 -0300] Added auto ServerAlias bs-office I [18/Apr/2019:06:34:51 -0300] Loaded configuration file "/etc/cups/cupsd.conf" D [18/Apr/2019:06:34:51 -0300] Using keychain "/etc/cups/ssl" for server name "bs-office". I [18/Apr/2019:06:34:51 -0300] Using default TempDir of /var/spool/cups/tmp... I [18/Apr/2019:06:34:51 -0300] Configured for up to 100 clients. I [18/Apr/2019:06:34:51 -0300] Allowing up to 100 client connections per host. I [18/Apr/2019:06:34:51 -0300] Using policy "default" as the default. I [18/Apr/2019:06:34:51 -0300] Full reload is required. I [18/Apr/2019:06:34:51 -0300] Loaded MIME database from "/usr/share/cups/mime" and "/etc/cups": 78 types, 118 filters... D [18/Apr/2019:06:34:51 -0300] Loading printer 1102w... D [18/Apr/2019:06:34:51 -0300] load_ppd: Loading /var/cache/cups/1102w.data... D [18/Apr/2019:06:34:51 -0300] cupsdRegisterPrinter(p=0x55e398ee1a10(1102w)) D [18/Apr/2019:06:34:51 -0300] Loading printer ENVY_110... D [18/Apr/2019:06:34:51 -0300] load_ppd: Loading /var/cache/cups/ENVY_110.data... D [18/Apr/2019:06:34:51 -0300] cupsdRegisterPrinter(p=0x55e398ecfa10(ENVY_110)) D [18/Apr/2019:06:34:51 -0300] Loading printer HP_LaserJet_Professional_P1102w... D [18/Apr/2019:06:34:51 -0300] load_ppd: Loading /var/cache/cups/HP_LaserJet_Professional_P1102w.data... D [18/Apr/2019:06:34:51 -0300] cupsdRegisterPrinter(p=0x55e398eed780(HP_LaserJet_Professional_P1102w)) D [18/Apr/2019:06:34:51 -0300] Loading printer HP_LaserJet_Professional_P1102w_2... D [18/Apr/2019:06:34:51 -0300] load_ppd: Loading /var/cache/cups/HP_LaserJet_Professional_P1102w_2.data... D [18/Apr/2019:06:34:51 -0300] cupsdRegisterPrinter(p=0x55e398f17940(HP_LaserJet_Professional_P1102w_2)) I [18/Apr/2019:06:34:51 -0300] Loading job cache file "/var/cache/cups/job.cache"... D [18/Apr/2019:06:34:51 -0300] [Job 1] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 2] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 3] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 4] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 5] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 6] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 7] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 8] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 9] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 11] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 12] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 13] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 14] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 15] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 16] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 17] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 18] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 19] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 20] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 21] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 21] Loading attributes... D [18/Apr/2019:06:34:51 -0300] [Job 21] Unloading... D [18/Apr/2019:06:34:51 -0300] [Job 22] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 23] Loading from cache... D [18/Apr/2019:06:34:51 -0300] [Job 23] Loading attributes... D [18/Apr/2019:06:34:51 -0300] cupsdAddSubscription(mask=0, dest=(nil)(), job=(nil)(0), uri="(null)") D [18/Apr/2019:06:34:51 -0300] cupsdAddSubscription(mask=0, dest=(nil)(), job=(nil)(0), uri="(null)") D [18/Apr/2019:06:34:51 -0300] cupsdAddSubscription(mask=0, dest=(nil)(), job=(nil)(0), uri="(null)") D [18/Apr/2019:06:34:51 -0300] cupsdAddSubscription(mask=0, dest=(nil)(), job=(nil)(0), uri="(null)") D [18/Apr/2019:06:34:51 -0300] cupsdAddSubscription(mask=0, dest=(nil)(), job=(nil)(0), uri="(null)") D [18/Apr/2019:06:34:51 -0300] cupsdAddSubscription(mask=0, dest=(nil)(), job=(nil)(0), uri="(null)") I [18/Apr/2019:06:34:51 -0300] Full reload complete. D [18/Apr/2019:06:34:51 -0300] cupsdCleanFiles(path="/var/spool/cups/tmp", pattern="(null)") I [18/Apr/2019:06:34:51 -0300] Cleaning out old files in "/var/spool/cups/tmp". D [18/Apr/2019:06:34:51 -0300] cupsdCleanFiles(path="/var/cache/cups", pattern="*.ipp") I [18/Apr/2019:06:34:51 -0300] Cleaning out old files in "/var/cache/cups". D [18/Apr/2019:06:34:51 -0300] service_checkin: pid=24783 D [18/Apr/2019:06:34:51 -0300] service_checkin: 0 listeners. D [18/Apr/2019:06:34:51 -0300] Creating KeepAlive/PID file "/var/cache/cups/org.cups.cupsd". D [18/Apr/2019:06:34:51 -0300] Calling FindDeviceById(cups-1102w) D [18/Apr/2019:06:34:51 -0300] FindDeviceById failed: org.freedesktop.ColorManager.NotFound:device id \'cups-1102w\' does not exist D [18/Apr/2019:06:34:51 -0300] Using profile ID "1102w-Gray..". D [18/Apr/2019:06:34:51 -0300] Calling CreateProfile(1102w-Gray..,temp) D [18/Apr/2019:06:34:51 -0300] Created profile "/org/freedesktop/ColorManager/profiles/1102w_Gray__". D [18/Apr/2019:06:34:51 -0300] Using profile ID "1102w-RGB..". D [18/Apr/2019:06:34:51 -0300] Calling CreateProfile(1102w-RGB..,temp) D [18/Apr/2019:06:34:51 -0300] Created profile "/org/freedesktop/ColorManager/profiles/1102w_RGB__". I [18/Apr/2019:06:34:51 -0300] Registering ICC color profiles for "1102w". D [18/Apr/2019:06:34:51 -0300] Calling CreateDevice(cups-1102w,temp) D [18/Apr/2019:06:34:51 -0300] Created device "/org/freedesktop/ColorManager/devices/cups_1102w". D [18/Apr/2019:06:34:51 -0300] Calling /org/freedesktop/ColorManager/devices/cups_1102w:AddProfile(/org/freedesktop/ColorManager/profiles/1102w_Gray__) [soft] D [18/Apr/2019:06:34:51 -0300] Calling /org/freedesktop/ColorManager/devices/cups_1102w:AddProfile(/org/freedesktop/ColorManager/profiles/1102w_RGB__) [soft] D [18/Apr/2019:06:34:51 -0300] Calling FindDeviceById(cups-ENVY_110) D [18/Apr/2019:06:34:51 -0300] FindDeviceById failed: org.freedesktop.ColorManager.NotFound:device id \'cups-ENVY_110\' does not exist D [18/Apr/2019:06:34:51 -0300] Using profile ID "ENVY_110-Gray..". D [18/Apr/2019:06:34:51 -0300] Calling CreateProfile(ENVY_110-Gray..,temp) D [18/Apr/2019:06:34:51 -0300] Created profile "/org/freedesktop/ColorManager/profiles/ENVY_110_Gray__". D [18/Apr/2019:06:34:51 -0300] Using profile ID "ENVY_110-RGB..". D [18/Apr/2019:06:34:51 -0300] Calling CreateProfile(ENVY_110-RGB..,temp) D [18/Apr/2019:06:34:51 -0300] Created profile "/org/freedesktop/ColorManager/profiles/ENVY_110_RGB__". I [18/Apr/2019:06:34:51 -0300] Registering ICC color profiles for "ENVY_110". D [18/Apr/2019:06:34:51 -0300] Calling CreateDevice(cups-ENVY_110,temp) D [18/Apr/2019:06:34:51 -0300] Created device "/org/freedesktop/ColorManager/devices/cups_ENVY_110". D [18/Apr/2019:06:34:51 -0300] Calling /org/freedesktop/ColorManager/devices/cups_ENVY_110:AddProfile(/org/freedesktop/ColorManager/profiles/ENVY_110_Gray__) [soft] D [18/Apr/2019:06:34:51 -0300] Calling /org/freedesktop/ColorManager/devices/cups_ENVY_110:AddProfile(/org/freedesktop/ColorManager/profiles/ENVY_110_RGB__) [soft] D [18/Apr/2019:06:34:51 -0300] Calling FindDeviceById(cups-HP_LaserJet_Professional_P1102w) D [18/Apr/2019:06:34:51 -0300] FindDeviceById failed: org.freedesktop.ColorManager.NotFound:device id \'cups-HP_LaserJet_Professional_P1102w\' does not exist D [18/Apr/2019:06:34:51 -0300] Using profile ID "HP_LaserJet_Professional_P1102w-Gray..". D [18/Apr/2019:06:34:51 -0300] Calling CreateProfile(HP_LaserJet_Professional_P1102w-Gray..,temp) D [18/Apr/2019:06:34:51 -0300] Created profile "/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_Gray__". D [18/Apr/2019:06:34:51 -0300] Using profile ID "HP_LaserJet_Professional_P1102w-RGB..". D [18/Apr/2019:06:34:51 -0300] Calling CreateProfile(HP_LaserJet_Professional_P1102w-RGB..,temp) D [18/Apr/2019:06:34:51 -0300] Created profile "/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_RGB__". I [18/Apr/2019:06:34:51 -0300] Registering ICC color profiles for "HP_LaserJet_Professional_P1102w". D [18/Apr/2019:06:34:51 -0300] Calling CreateDevice(cups-HP_LaserJet_Professional_P1102w,temp) D [18/Apr/2019:06:34:51 -0300] Created device "/org/freedesktop/ColorManager/devices/cups_HP_LaserJet_Professional_P1102w". D [18/Apr/2019:06:34:51 -0300] Calling /org/freedesktop/ColorManager/devices/cups_HP_LaserJet_Professional_P1102w:AddProfile(/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_Gray__) [soft] D [18/Apr/2019:06:34:51 -0300] Calling /org/freedesktop/ColorManager/devices/cups_HP_LaserJet_Professional_P1102w:AddProfile(/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_RGB__) [soft] D [18/Apr/2019:06:34:51 -0300] Calling FindDeviceById(cups-HP_LaserJet_Professional_P1102w_2) D [18/Apr/2019:06:34:51 -0300] FindDeviceById failed: org.freedesktop.ColorManager.NotFound:device id \'cups-HP_LaserJet_Professional_P1102w_2\' does not exist D [18/Apr/2019:06:34:51 -0300] Using profile ID "HP_LaserJet_Professional_P1102w_2-Gray..". D [18/Apr/2019:06:34:51 -0300] Calling CreateProfile(HP_LaserJet_Professional_P1102w_2-Gray..,temp) D [18/Apr/2019:06:34:51 -0300] Created profile "/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_2_Gray__". D [18/Apr/2019:06:34:51 -0300] Using profile ID "HP_LaserJet_Professional_P1102w_2-RGB..". D [18/Apr/2019:06:34:51 -0300] Calling CreateProfile(HP_LaserJet_Professional_P1102w_2-RGB..,temp) D [18/Apr/2019:06:34:51 -0300] Created profile "/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_2_RGB__". I [18/Apr/2019:06:34:51 -0300] Registering ICC color profiles for "HP_LaserJet_Professional_P1102w_2". D [18/Apr/2019:06:34:51 -0300] Calling CreateDevice(cups-HP_LaserJet_Professional_P1102w_2,temp) D [18/Apr/2019:06:34:51 -0300] Created device "/org/freedesktop/ColorManager/devices/cups_HP_LaserJet_Professional_P1102w_2". D [18/Apr/2019:06:34:51 -0300] Calling /org/freedesktop/ColorManager/devices/cups_HP_LaserJet_Professional_P1102w_2:AddProfile(/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_2_Gray__) [soft] D [18/Apr/2019:06:34:51 -0300] Calling /org/freedesktop/ColorManager/devices/cups_HP_LaserJet_Professional_P1102w_2:AddProfile(/org/freedesktop/ColorManager/profiles/HP_LaserJet_Professional_P1102w_2_RGB__) [soft] I [18/Apr/2019:06:34:51 -0300] Listening to [v1.::1]:631 on fd 6... I [18/Apr/2019:06:34:51 -0300] Listening to 127.0.0.1:631 on fd 7... I [18/Apr/2019:06:34:51 -0300] Listening to /run/cups/cups.sock on fd 8... I [18/Apr/2019:06:34:51 -0300] Resuming new connection processing... D [18/Apr/2019:06:34:51 -0300] cupsdSetBusyState: newbusy="Not busy", busy="Active clients" D [18/Apr/2019:06:34:51 -0300] cupsdAddCert: Adding certificate for PID 0 D [18/Apr/2019:06:34:51 -0300] Notifier dbus started - PID = 24787 D [18/Apr/2019:06:34:51 -0300] cupsdMarkDirty(----S) D [18/Apr/2019:06:34:51 -0300] cupsdSetBusyState: newbusy="Dirty files", busy="Not busy" D [18/Apr/2019:06:34:51 -0300] cupsdSetBusyState: newbusy="Dirty files", busy="Dirty files" D [18/Apr/2019:06:34:51 -0300] [Notifier] state=3 D [18/Apr/2019:06:34:51 -0300] Report: clients=0 D [18/Apr/2019:06:34:51 -0300] Report: jobs=22 D [18/Apr/2019:06:34:51 -0300] Report: jobs-active=1 D [18/Apr/2019:06:34:51 -0300] Report: printers=4 D [18/Apr/2019:06:34:51 -0300] Report: stringpool-string-count=6907 D [18/Apr/2019:06:34:51 -0300] Report: stringpool-alloc-bytes=14488 D [18/Apr/2019:06:34:51 -0300] Report: stringpool-total-bytes=131304 D [18/Apr/2019:06:34:51 -0300] [Notifier] Connected to D-BUS D [18/Apr/2019:06:34:51 -0300] [Notifier] ServerStarted D [18/Apr/2019:06:34:51 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Dirty files" D [18/Apr/2019:06:34:51 -0300] [Client 1] Server address is "/run/cups/cups.sock". D [18/Apr/2019:06:34:51 -0300] [Client 1] Accepted from localhost (Domain) D [18/Apr/2019:06:34:51 -0300] [Client 1] Waiting for request. D [18/Apr/2019:06:34:51 -0300] [Client 1] POST / HTTP/1.1 D [18/Apr/2019:06:34:51 -0300] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files" D [18/Apr/2019:06:34:51 -0300] [Client 1] Read: status=200, state=6 D [18/Apr/2019:06:34:51 -0300] [Client 1] No authentication data provided. D [18/Apr/2019:06:34:51 -0300] [Client 1] 2.0 Get-Notifications 42 D [18/Apr/2019:06:34:51 -0300] Get-Notifications /printers/ D [18/Apr/2019:06:34:51 -0300] cupsdIsAuthorized: requesting-user-name="bs" D [18/Apr/2019:06:34:51 -0300] [Client 1] Returning IPP successful-ok for Get-Notifications (/printers/) from localhost D [18/Apr/2019:06:34:51 -0300] [Client 1] Content-Length: 127 D [18/Apr/2019:06:34:51 -0300] [Client 1] cupsdSendHeader: code=200, type="application/ipp", auth_type=0 D [18/Apr/2019:06:34:51 -0300] [Client 1] con->http=0x55e398fa2a50 D [18/Apr/2019:06:34:51 -0300] [Client 1] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=127, response=0x55e398f74780(IPP_STATE_DATA), pipe_pid=0, file=-1 D [18/Apr/2019:06:34:51 -0300] [Client 1] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0 D [18/Apr/2019:06:34:51 -0300] [Client 1] bytes=0, http_state=0, data_remaining=127 D [18/Apr/2019:06:34:51 -0300] [Client 1] Flushing write buffer. D [18/Apr/2019:06:34:51 -0300] [Client 1] New state is HTTP_STATE_WAITING D [18/Apr/2019:06:34:51 -0300] [Client 1] Waiting for request. D [18/Apr/2019:06:34:51 -0300] cupsdSetBusyState: newbusy="Dirty files", busy="Active clients and dirty files" I [18/Apr/2019:06:34:52 -0300] Expiring subscriptions... I [18/Apr/2019:06:35:22 -0300] Saving subscriptions.conf... D [18/Apr/2019:06:35:22 -0300] cupsdSetBusyState: newbusy="Not busy", busy="Dirty files" I [18/Apr/2019:06:35:22 -0300] Expiring subscriptions... On Wed, 17 Apr 2019 at 15:55, brian_p