package adobereader-deu 9.3.1-2 [modified: opt/Adobe/Reader9/Reader/GlobalPrefs/.config] failed to install/upgrade: Unterprozess installiertes post-installation-Skript gab den Fehlerwert 10 zurück

[Thomas Maul]

Binary package hint: adobereader-deu

crashed while running update process with Synaptic

ProblemType: Package
Architecture: i386
Date: Tue Mar 30 20:26:52 2010
DistroRelease: Ubuntu 9.10
ErrorMessage: Unterprozess installiertes post-installation-Skript gab den Fehlerwert 10 zurück
NonfreeKernelModules: nvidia
Package: adobereader-deu 9.3.1-2 [modified: opt/Adobe/Reader9/Reader/GlobalPrefs/.config]
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
SourcePackage: adobereader-deu
Title: package adobereader-deu 9.3.1-2 [modified: opt/Adobe/Reader9/Reader/GlobalPrefs/.config] failed to install/upgrade: Unterprozess installiertes post-installation-Skript gab den Fehlerwert 10 zurück
Uname: Linux 2.6.31-20-generic i686

[Xoby (xoby)]

I've checked if the update process was the problem : I've purged Adobe Reader package and checked that there was no "/opt/Adobe" directory. When I install directly from the ".deb" package I still get the same problem :
$ sudo dpkg -i adobereader-deu_9.3.1-2_amd64.deb
   Selecting previously deselected package adobereader-deu.
   (Reading database ... 193234 files and directories currently installed.)
   Unpacking adobereader-deu (from adobereader-deu_9.3.1-2_amd64.deb) ...
   Setting up adobereader-deu (9.3.1-2) ...
   dpkg: error processing adobereader-deu (--install):
       subprocess installed post-installation script returned error exit status 10
   Processing triggers for desktop-file-utils ...
   Processing triggers for man-db ...
   Errors were encountered while processing:
       adobereader-deu

(increasing dpkg debug level to 1000 does not add any useful information)

[Björn Torkelsson (torkel)]

There is a missing || true at line 183 in the postinst script. That line should read:

db_get acroread-deu/default-viewer || true

[Jean-Baptiste Lallement (jibel)]

Thank for your report.

Could you please provide the output of
$ DEBCONF_DEBUG=developer sudo dpkg-reconfigure adobereader-deu

thanks.

[Jeff Bigelow (jeff-bobcy)]

Here is what it returned
/usr/sbin/dpkg-reconfigure: adobereader-deu is broken or not fully
installed

On Thu, 2010-04-01 at 19:17 +0000, Jean-Baptiste Lallement wrote:
> Thank for your report.
>
> Could you please provide the output of
> $ DEBCONF_DEBUG=developer sudo dpkg-reconfigure adobereader-deu
>
> thanks.
>
> ** Changed in: adobereader-deu (Ubuntu)
> Status: New => Incomplete
>

[annalena (annalena)]

The output is as follows, Adrian:

/usr/sbin/dpkg-reconfigure: adobereader-deu ist kaputt oder nicht
komplett installiert

Am Donnerstag, den 01.04.2010, 19:17 +0000 schrieb Jean-Baptiste
Lallement:
> Thank for your report.
>
> Could you please provide the output of
> $ DEBCONF_DEBUG=developer sudo dpkg-reconfigure adobereader-deu
>
> thanks.
>
> ** Changed in: adobereader-deu (Ubuntu)
> Status: New => Incomplete
>

[Ralf (rkeunecke)]

Am Donnerstag, den 01.04.2010, 19:17 +0000 schrieb Jean-Baptiste
Lallement:

> Thank for your report.
>
> Could you please provide the output of
> $ DEBCONF_DEBUG=developer sudo dpkg-reconfigure adobereader-deu
>
> thanks.
>
> ** Changed in: adobereader-deu (Ubuntu)
> Status: New => Incomplete
>

Here it is:

ralf@DIMENSION8300:~$ DEBCONF_DEBUG=developer sudo dpkg-reconfigure
adobereader-deu
[sudo] password for ralf:
/usr/sbin/dpkg-reconfigure: adobereader-deu ist kaputt oder nicht
komplett installiert

It says "adobereader-deu is broken or not installed completely".

In fact, adobe reader is working fine, I didn't experience any failures
till now.

[Jean-Baptiste Lallement (jibel)]

reproduced with adobereader-deu (9.3.1-2) karmic; urgency=low

debconf (developer): frontend started
debconf (developer): frontend running, package name is adobereader-deu
debconf (developer): starting /var/lib/dpkg/info/adobereader-deu.postinst configure
debconf (developer): <-- VERSION 2.0
debconf (developer): --> 0 2.0
debconf (developer): <-- INPUT critical acroread-deu/default-viewer
debconf (developer): --> 10 "acroread-deu/default-viewer" doesn't exist
debconf (developer): <-- GO
debconf (developer): --> 0 ok
debconf (developer): <-- GET acroread-deu/default-viewer
debconf (developer): --> 10 acroread-deu/default-viewer doesn't exist

The name of the template is "acroread/default-viewer" not "acroread-deu/default-viewer"
setting to triage / high because package cannot be installed.

[Annette v. Stockhausen (stockhausen)]

Changing the line like advised in commentary #3 and reinstalling afterwards worked for me.

[broe (erich-rupp)]

yep, comment #3 worked for me too. i changed it in:

sudo vi /var/lib/dpkg/info/adobereader-deu.postinst

and installed some random other package afterwards with synaptic, problem gone.

[Wolfgang Pietsch (wolfgang-pietsch)]

Another quirk was that the package "acroread-fonts" was marked as a conflict when "adobereader-deu" was added.

[craptree (craptree)]

I can also confirm that the fix in post #3 works!

[waltergeorg (waltergeorg)]

For me the fix #3 works too

[Enrico Pesce (enricopesce)]

comment #3 works!

[Wolfgang Pietsch (wolfgang-pietsch)]

Some 18 hours ago the "acroread" package was updated to 9.3.2. Please pull this new upstream version to "adobereader-deu" and please add a package for lucid, tx.

[Stephan Krinetzki (kings1986)]

comment #3 works fine here too

[Jean-Baptiste Lallement (jibel)]

A new version of the package (9.3.2-1karmic1) which fix this error has been uploaded few hours ago.
It will be available within the next hours from your local mirror.

I'm setting the status of this report to 'fix released' but don't hesitate to report if it's still an issue with the new version of the package.

Thanks.

[HugoHirsch (ubuntubugs-aiki-it)]

Fix worked for me and seems to fix Bug 568461 as well.

[Srikant (srikant68)]

I will try and revert back
Thanks and regards,

Srikant Das
ICT Cell Campus6
KIIT University
Bhubaneswar-24(India)

On Fri, Apr 23, 2010 at 1:11 AM, Jean-Baptiste Lallement <
<email address hidden>> wrote:

> A new version of the package (9.3.2-1karmic1) which fix this error has been
> uploaded few hours ago.
> It will be available within the next hours from your local mirror.
>
> I'm setting the status of this report to 'fix released' but don't
> hesitate to report if it's still an issue with the new version of the
> package.
>
> Thanks.
>
> ** Changed in: adobereader-deu (Ubuntu)
> Status: Triaged => Fix Released
>
> --
> package adobereader-deu 9.3.1-2 [modified:
> opt/Adobe/Reader9/Reader/GlobalPrefs/.config] failed to install/upgrade:
> Unterprozess installiertes post-installation-Skript gab den Fehlerwert 10
> zurück
> https://bugs.launchpad.net/bugs/551941
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “adobereader-deu” package in Ubuntu: Fix Released
>
> Bug description:
> Binary package hint: adobereader-deu
>
> crashed while running update process with Synaptic
>
> ProblemType: Package
> Architecture: i386
> Date: Tue Mar 30 20:26:52 2010
> DistroRelease: Ubuntu 9.10
> ErrorMessage: Unterprozess installiertes post-installation-Skript gab den
> Fehlerwert 10 zurück
> NonfreeKernelModules: nvidia
> Package: adobereader-deu 9.3.1-2 [modified:
> opt/Adobe/Reader9/Reader/GlobalPrefs/.config]
> ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
> SourcePackage: adobereader-deu
> Title: package adobereader-deu 9.3.1-2 [modified:
> opt/Adobe/Reader9/Reader/GlobalPrefs/.config] failed to install/upgrade:
> Unterprozess installiertes post-installation-Skript gab den Fehlerwert 10
> zurück
> Uname: Linux 2.6.31-20-generic i686
>
> To unsubscribe from this bug, go to:
>
> https://bugs.launchpad.net/ubuntu/+source/adobereader-deu/+bug/551941/+subscribe
>