BUG: unable to handle kernel paging request at 21b0001c (virtualbox, addons)

[Ben Isaacs]

sun virtualbox addon installed before

ProblemType: KernelOops
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Annotation: Your system might become unstable now and might need to be restarted.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: I82801AAICH [Intel 82801AA-ICH], device 0: Intel ICH [Intel 82801AA-ICH]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ben 1294 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'I82801AAICH'/'Intel 82801AA-ICH with STAC9700,83,84 at irq 5'
   Mixer name : 'SigmaTel STAC9700,83,84'
   Components : 'AC97a:83847600'
   Controls : 34
   Simple ctrls : 24
Date: Mon Mar 8 17:47:31 2010
DistroRelease: Ubuntu 10.04
Failure: oops
Frequency: This has only happened once.
HibernationDevice: RESUME=UUID=5ac55054-d115-43c5-b8e8-d05632e8241c
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha i386 (20100307)
IwConfig:
 lo no wireless extensions.

 eth1 no wireless extensions.
Lsusb:
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: innotek GmbH VirtualBox
Package: linux-image-2.6.32-16-generic 2.6.32-16.24
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-16-generic root=UUID=5fd363fe-389f-4938-a8e9-4b00565df608 ro quiet splash
ProcVersionSignature: Ubuntu 2.6.32-16.24-generic
Regression: No
RelatedPackageVersions: linux-firmware 1.32
Reproducible: No
RfKill:

SourcePackage: linux
TestedUpstream: Yes
Title: BUG: unable to handle kernel paging request at 21b0001c
Uname: Linux 2.6.32-16-generic i686
dmi.bios.date: 12/01/2006
dmi.bios.vendor: innotek GmbH
dmi.bios.version: VirtualBox
dmi.modalias: dmi:bvninnotekGmbH:bvrVirtualBox:bd12/01/2006:svninnotekGmbH:pnVirtualBox:pvr1.2:
dmi.product.name: VirtualBox
dmi.product.version: 1.2
dmi.sys.vendor: innotek GmbH

[Sysadmin (sysadmin-ruralnetwork)]

I am Having the same problem Virtualbox Addon VBOXADDITIONS_3.1.4_57640
No Mouse intergration-
Video Crashes
Updated
then reinstalled
VBOXADDITIONS_3.1.4_57640
reboot
CRASH-kernel paging request at 21b0001c

[iGadget (igadget)]

This problem started for me when running the updates on 10-3, which included a kernel update. Before this update everything worked fine.

[Glenn Brumfield (brumfield-glenn)]

Guest Additions lost pointer integration back in Lucid alpha 1.

[julesbowden (jules-julesbowden)]

Starts with Kernel update to 32-16. Occurs with both the ubuntu guest additions and with the guest additions compiled from the Virtual Box 3.1.4 host package.

Note (related?) that xorg does not recognize the monitor with the guest additions from the host package, but does with the ubuntu supplied guest additions.

[Rocko (rockorequin)]

The mouse integration problem is perhaps off-topic here, but there's a fix for it at http://www.virtualbox.org/changeset/27248. You can edit the file /usr/src/vboxvideo-3.1.4 as noted and recompile with sudo /etc/init.d/vboxdrv setup. You also need to define the mouse in /etc/init.d/xorg.conf:

Section "InputDevice"
 Identifier "VBoxMouse"
 Driver "vboxmouse"
 Option "CorePointer"
EndSection

However, it doesn't stop this particular bug from happening.

[Glubbdrubb (glubbdrubb)]

This bug still occurs in Lucid Beta 1.

[UbuntuUser (schonm-deactivatedaccount)]

I no longer see this problem when running with 2.6.32-17 with virtualbox 3.1.6

[Jeremiah C. Foster (jeremiah-foster)]

On Mar 26, 2010, at 4:51 AM, UbuntuUser wrote:

> I no longer see this problem when running with 2.6.32-17 with virtualbox
> 3.1.6

I have upgraded my VirtualBox app to 3.1.6 and run aptitude update and safe-upgrade. I am now able to view the Ubuntu Guest OS at full screen, but the Kernel Oops message is still appearing.

Jeremiah

>
> --
> BUG: unable to handle kernel paging request at 21b0001c (virtualbox, addons)
> https://bugs.launchpad.net/bugs/534546
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Glenn Brumfield (brumfield-glenn)]

Still valid for me: Lucid beta 1 (encrypted fs) in VBox 3.1.6 r59338 w/Guest Additions on Ubuntu 8.04.4. Hardware: Dell Latitude D800 notebook 1.4 Ghz.

[Jeremiah C. Foster (jeremiah-foster)]

On Mar 26, 2010, at 1:31 PM, Glenn Brumfield wrote:

> Still valid for me: Lucid beta 1 (encrypted fs) in VBox 3.1.6 r59338
> w/Guest Additions on Ubuntu 8.04.4. Hardware: Dell Latitude D800
> notebook 1.4 Ghz.

You may need to upgrade your kernel. Your version of Ubuntu is also pretty darn old.

Jeremiah

[Glubbdrubb (glubbdrubb)]

I am still having problems with X. Ubuntu will boot up, X will start, but the screen will either be completely back or white in full screen. Mouse intergration works though.

[Notsonoble (noble-hays)]

I did a fresh install of 10.4 yesterday, ran updates, and installed the
guest additions stuff when I got the kernel problems... It also refuses to
run anything but low graphics mode... Xubuntu 10.4

On Fri, Mar 26, 2010 at 8:47 AM, Glubbdrubb <email address hidden> wrote:

> I am still having problems with X. Ubuntu will boot up, X will start,
> but the screen will either be completely back or white in full screen.
> Mouse intergration works though.
>
> --
> BUG: unable to handle kernel paging request at 21b0001c (virtualbox,
> addons)
> https://bugs.launchpad.net/bugs/534546
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: New
>
> Bug description:
> sun virtualbox addon installed before
>
> ProblemType: KernelOops
> AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
> Annotation: Your system might become unstable now and might need to be
> restarted.
> AplayDevices:
> **** List of PLAYBACK Hardware Devices ****
> card 0: I82801AAICH [Intel 82801AA-ICH], device 0: Intel ICH [Intel
> 82801AA-ICH]
> Subdevices: 1/1
> Subdevice #0: subdevice #0
> Architecture: i386
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: ben 1294 F.... pulseaudio
> CRDA: Error: [Errno 2] No such file or directory
> Card0.Amixer.info:
> Card hw:0 'I82801AAICH'/'Intel 82801AA-ICH with STAC9700,83,84 at irq 5'
> Mixer name : 'SigmaTel STAC9700,83,84'
> Components : 'AC97a:83847600'
> Controls : 34
> Simple ctrls : 24
> Date: Mon Mar 8 17:47:31 2010
> DistroRelease: Ubuntu 10.04
> Failure: oops
> Frequency: This has only happened once.
> HibernationDevice: RESUME=UUID=5ac55054-d115-43c5-b8e8-d05632e8241c
> InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha i386 (20100307)
> IwConfig:
> lo no wireless extensions.
>
> eth1 no wireless extensions.
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: innotek GmbH VirtualBox
> Package: linux-image-2.6.32-16-generic 2.6.32-16.24
> ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-16-generic
> root=UUID=5fd363fe-389f-4938-a8e9-4b00565df608 ro quiet splash
> ProcVersionSignature: Ubuntu 2.6.32-16.24-generic
> Regression: No
> RelatedPackageVersions: linux-firmware 1.32
> Reproducible: No
> RfKill:
>
> SourcePackage: linux
> TestedUpstream: Yes
> Title: BUG: unable to handle kernel paging request at 21b0001c
> Uname: Linux 2.6.32-16-generic i686
> dmi.bios.date: 12/01/2006
> dmi.bios.vendor: innotek GmbH
> dmi.bios.version: VirtualBox
> dmi.modalias:
> dmi:bvninnotekGmbH:bvrVirtualBox:bd12/01/2006:svninnotekGmbH:pnVirtualBox:pvr1.2:
> dmi.product.name: VirtualBox
> dmi.product.version: 1.2
> dmi.sys.vendor: innotek GmbH
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/534546/+subscribe
>

[Ken Weill P. Lumacad (cyberlazi)]

i too got this crash. installed lucid beta, installed virtualbox addition. then, i found that there was a new virtual box version, downloaded it and then install. then reinstall virtual box additions, then this crash occurs.

[Jeremiah C. Foster (jeremiah-foster)]

On Mar 27, 2010, at 13:13, Ken Weill P. Lumacad wrote:

> i too got this crash. installed lucid beta, installed virtualbox
> addition. then, i found that there was a new virtual box version,
> downloaded it and then install. then reinstall virtual box additions,
> then this crash occurs.

This bug has stopped biting me. I have tested on separate hardware and it has been solved on both.

Step 1. Update VirtualBox to version 3.1.6
Step 2. Boot into Ubuntu, clicking through any "low graphics mode" warnings
Step 3. Install VBox guest additions (requires dkms)
Step 4. aptitude update && aptitude safe-upgrade -y (this should bring in new kernel headers and such)
Step 5. Reboot
Step 6. Profit

> --
> BUG: unable to handle kernel paging request at 21b0001c (virtualbox, addons)
> https://bugs.launchpad.net/bugs/534546
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[k nielsen (epl1004)]

Just to update the bug-report data sent:

(1) Upgraded to virtualbox 3.1.6, and able to run full screen / resize screen (had problem and was limited to a "lowgraphics option" (?) in 3.1.4 w/o full screen, and no re-sizing)

(2) still get error report, but no experienced "real" crash of sysyem in v-box (not yet ...)

/klaus

[Chetan Sachdev (cksachdev)]

I also faced this issue when using VirtualBox v 3.1.4, after an upgrade to VirtualBox 3.1.6. I am able to move to fullscreen, but I still see that Kernel message saying "Your system might get unstable........"

[Bernard (renardeau)]

Had this issue with Virtualbox v 3.1.4 running on Ubuntu Karmic host just after migration of client from Ubuntu Karmic to Lucid and reinstall of guest additions. I also lost mouse integration and seamless mode and switched to low graphics. Upgrade of VirtualBox to v3.1.6 and reinstall of guest additions for 3.1.6 solves the mouse integration and seamless mode, but I'm still in low graphics and have the crash message

[UbuntuUser (schonm-deactivatedaccount)]

@Bernard : if you say OK and let the VM start in low graphics mode, what does

uname -a

show when you log in on a terminal?

[Bernard (renardeau)]

Well, here is the output of uname -a:
Linux UbuntuDvlVM 2.6.32-18-generic #27-Ubuntu SMP Fri Mar 26 19:51:10 UTC 2010 i686 GNU/Linux

But when I boot this morning, I didn't had the crash and low graphics messages anymore (did something change?). Instead, I have following message:

"Could not apply the stored configuration for monitor"
Ubuntu boots and my virtual machine ends up with a resolution of 1024x653

My Xorg.0.log shows following messages:
(==) Log file: "/var/log/Xorg.0.log", Time: Mon Apr 5 09:34:35 2010
(==) Using config directory: "/usr/lib/X11/xorg.conf.d"
(==) No Layout section. Using the first Screen section.
(==) No screen section available. Using defaults.
(**) |-->Screen "Default Screen Section" (0)
(**) | |-->Monitor "<default monitor>"
(==) No monitor specified for screen "Default Screen Section".
        Using a default monitor configuration.
(==) Automatically adding devices
(==) Automatically enabling devices
(WW) The directory "/usr/share/fonts/X11/cyrillic" does not exist.
        Entry deleted from font path.
(==) FontPath set to:
        /usr/share/fonts/X11/misc,
        /usr/share/fonts/X11/100dpi/:unscaled,
        /usr/share/fonts/X11/75dpi/:unscaled,
        /usr/share/fonts/X11/Type1,
        /usr/share/fonts/X11/100dpi,
        /usr/share/fonts/X11/75dpi,
        /var/lib/defoma/x-ttcidfont-conf.d/dirs/TrueType,
        built-ins
(==) ModulePath set to "/usr/lib/xorg/extra-modules,/usr/lib/xorg/modules"

So, I guess this is just a configuration issue. I think the crash problem is gone, but I don't really understand what made it disappear...

[Joseph Piché (josephpiche)]

Marked as duplicate of 534765 since it was actually looked at and marked as fixed.