HID inputs (mouse buttons and keyboard) stop responding when plug in DP monitor

[Jonathan Polak]

Ever since upgrading to 18.10 plugging in external monitors has been buggy.

Device Lenovo T460s. Ubuntu-Mate 18.10.

Plugging in External monitor using mini-display port causes keyboard to be unresponsive. Mouse buttons as well. though can still move mouse on screen. Plugging in and out using arndr sometimes resolves this. Notwithstanding, no smooth transition to multi-monitor mode.

EDIT: 2018-11-22 // The problems are not observed when using HDMI instead of mini display-port. Moreover, if one can regain control of HID devices when mini DP plugged in, the resolution of the monitor plugged in is completely wrong.

---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu13.1
Architecture: amd64
CompizPlugins:
 (gconftool-2:31954): GConf-WARNING **: 21:41:20.841: Client failed to connect to the D-BUS daemon:
 Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
 Failed to get value for `/apps/compiz-1/general/screen0/options/active_plugins': No D-BUS daemon running
CompositorRunning: None
CurrentDesktop: MATE
DistUpgraded: 2018-10-17 21:42:48,989 DEBUG Running PostInstallScript: './xorg_fix_proprietary.py'
DistroCodename: cosmic
DistroRelease: Ubuntu 18.10
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Skylake GT2 [HD Graphics 520] [8086:1916] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Skylake GT2 [HD Graphics 520] [17aa:2233]
InstallationDate: Installed on 2016-07-23 (848 days ago)
InstallationMedia: Ubuntu-MATE 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
LightdmDisplayLog:
 (II) modeset(0): Initializing kms color map for depth 24, 8 bpc.
 (II) AIGLX: Suspending AIGLX clients for VT switch
 (II) AIGLX: Suspending AIGLX clients for VT switch
 (II) AIGLX: Suspending AIGLX clients for VT switch
MachineType: LENOVO 20F9004FUS
Package: xorg-server (not installed)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-11-generic root=UUID=074ff7b7-c074-4137-8cf7-d46cdd7dd723 ro quiet nosplash
ProcVersionSignature: Ubuntu 4.18.0-11.12-generic 4.18.12
Tags: cosmic ubuntu
Uname: Linux 4.18.0-11-generic x86_64
UpgradeStatus: Upgraded to cosmic on 2018-10-18 (32 days ago)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 03/22/2018
dmi.bios.vendor: LENOVO
dmi.bios.version: N1CET66W (1.34 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20F9004FUS
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40705 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN1CET66W(1.34):bd03/22/2018:svnLENOVO:pn20F9004FUS:pvrThinkPadT460s:rvnLENOVO:rn20F9004FUS:rvrSDK0J40705WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad T460s
dmi.product.name: 20F9004FUS
dmi.product.sku: LENOVO_MT_20F9_BU_Think_FM_ThinkPad T460s
dmi.product.version: ThinkPad T460s
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.13.1+18.10.20180930-0ubuntu1
version.libdrm2: libdrm2 2.4.95-1
version.libgl1-mesa-dri: libgl1-mesa-dri 18.2.2-0ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.2.2-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.1-3ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-3
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu13.1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: MATE
DistUpgraded: 2018-10-17 21:42:48,989 DEBUG Running PostInstallScript: './xorg_fix_proprietary.py'
DistroCodename: cosmic
DistroRelease: Ubuntu 18.10
DistroVariant: ubuntu
DkmsStatus:
 acpi-call, 1.1.0, 4.18.0-10-generic, x86_64: installed
 acpi-call, 1.1.0, 4.18.0-11-generic, x86_64: installed
 virtualbox, 5.2.18, 4.18.0-10-generic, x86_64: installed
 virtualbox, 5.2.18, 4.18.0-11-generic, x86_64: installed
 wireguard, 0.0.20181119, 4.18.0-11-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Skylake GT2 [HD Graphics 520] [8086:1916] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Skylake GT2 [HD Graphics 520] [17aa:2233]
InstallationDate: Installed on 2016-07-23 (850 days ago)
InstallationMedia: Ubuntu-MATE 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: LENOVO 20F9004FUS
Package: xorg-server (not installed)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-11-generic root=UUID=074ff7b7-c074-4137-8cf7-d46cdd7dd723 ro quiet nosplash
ProcVersionSignature: Ubuntu 4.18.0-11.12-generic 4.18.12
Tags: cosmic ubuntu
Uname: Linux 4.18.0-11-generic x86_64
UpgradeStatus: Upgraded to cosmic on 2018-10-18 (34 days ago)
UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare saned sudo vboxsf vboxusers
_MarkForUpload: True
dmi.bios.date: 03/22/2018
dmi.bios.vendor: LENOVO
dmi.bios.version: N1CET66W (1.34 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20F9004FUS
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40705 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN1CET66W(1.34):bd03/22/2018:svnLENOVO:pn20F9004FUS:pvrThinkPadT460s:rvnLENOVO:rn20F9004FUS:rvrSDK0J40705WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad T460s
dmi.product.name: 20F9004FUS
dmi.product.sku: LENOVO_MT_20F9_BU_Think_FM_ThinkPad T460s
dmi.product.version: ThinkPad T460s
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.13.1+18.10.20180930-0ubuntu1
version.libdrm2: libdrm2 2.4.95-1
version.libgl1-mesa-dri: libgl1-mesa-dri 18.2.2-0ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.2.2-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.1-3ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-3

[Jonathan Polak (jpolak)]

syslog file

[APolihron (apolitech)]

I believe that is a kernel problem.

[APolihron (apolitech)]

What GPU and video driver are you using?

[Jonathan Polak (jpolak)]

VGA compatible controller: Intel Corporation Skylake GT2 [HD Graphics 520]
(rev 07)
Subsystem: Lenovo Skylake GT2 [HD Graphics 520]
Kernel driver in use: i915
Kernel modules: i915

AND attached Xorg.0.log

On Fri, Nov 16, 2018 at 11:00 AM APolihron <email address hidden> wrote:

> What GPU and video driver are you using?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1803752
>
> Title:
> HID inputs (mouse buttons and keyboard) stop responding when plug in
> DP monitor
>
> Status in ubuntu-mate:
> New
> Status in mate-common package in Ubuntu:
> New
> Status in xorg package in Ubuntu:
> New
>
> Bug description:
> Ever since upgrading to 18.10 plugging in external monitors has been
> buggy.
>
> Device Lenovo T460s. Ubuntu-Mate 18.10.
>
> Plugging in External monitor using mini-display port causes keyboard
> to be unresponsive. Mouse buttons as well. though can still move mouse
> on screen. Plugging in and out using arndr sometimes resolves this.
> Notwithstanding, no smooth transition to multimonitor mode.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu-mate/+bug/1803752/+subscriptions
>

[Daniel van Vugt (vanvugt)]

Please run this command to send us more information about the machine:

  apport-collect 1803752

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Daniel van Vugt (vanvugt)]

Does the problem also occur in Gnome Shell, or only in MATE?

[Jonathan Polak (jpolak)]

Haven't booted into gnome shell ever. I can install and try if you like

On Nov 18, 2018 23:16, "Daniel van Vugt" <email address hidden>
wrote:

Does the problem also occur in Gnome Shell, or only in MATE?

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1803752

Title:
  HID inputs (mouse buttons and keyboard) stop responding when plug in
  DP monitor

Status in ubuntu-mate:
  New
Status in mate-common package in Ubuntu:
  New
Status in xorg-server package in Ubuntu:
  Incomplete

Bug description:
  Ever since upgrading to 18.10 plugging in external monitors has been
  buggy.

  Device Lenovo T460s. Ubuntu-Mate 18.10.

  Plugging in External monitor using mini-display port causes keyboard to
be unresponsive. Mouse buttons as well. though can still move mouse on
screen. Plugging in and out using arndr sometimes resolves this.
Notwithstanding, no smooth transition to multimonitor mode.
  ---
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  CompizPlugins:
   (gconftool-2:31954): GConf-WARNING **: 21:41:20.841: Client failed to
connect to the D-BUS daemon:
   Did not receive a reply. Possible causes include: the remote application
did not send a reply, the message bus security policy blocked the reply,
the reply timeout expired, or the network connection was broken.
   Failed to get value for
`/apps/compiz-1/general/screen0/options/active_plugins': No D-BUS daemon
running
  CompositorRunning: None
  CurrentDesktop: MATE
  DistUpgraded: 2018-10-17 21:42:48,989 DEBUG Running PostInstallScript:
'./xorg_fix_proprietary.py'
  DistroCodename: cosmic
  DistroRelease: Ubuntu 18.10
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Intel Corporation Skylake GT2 [HD Graphics 520] [8086:1916] (rev 07)
(prog-if 00 [VGA controller])
     Subsystem: Lenovo Skylake GT2 [HD Graphics 520] [17aa:2233]
  InstallationDate: Installed on 2016-07-23 (848 days ago)
  InstallationMedia: Ubuntu-MATE 16.04.1 LTS "Xenial Xerus" - Release amd64
(20160719)
  LightdmDisplayLog:
   (II) modeset(0): Initializing kms color map for depth 24, 8 bpc.
   (II) AIGLX: Suspending AIGLX clients for VT switch
   (II) AIGLX: Suspending AIGLX clients for VT switch
   (II) AIGLX: Suspending AIGLX clients for VT switch
  MachineType: LENOVO 20F9004FUS
  Package: xorg-server (not installed)
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-11-generic
root=UUID=074ff7b7-c074-4137-8cf7-d46cdd7dd723 ro quiet nosplash
  ProcVersionSignature: Ubuntu 4.18.0-11.12-generic 4.18.12
  Tags: cosmic ubuntu
  Uname: Linux 4.18.0-11-generic x86_64
  UpgradeStatus: Upgraded to cosmic on 2018-10-18 (32 days ago)
  UserGroups:

  _MarkForUpload: True
  dmi.bios.date: 03/22/2018
  dmi.bios.vendor: LENOVO
  dmi.bios.version: N1CET66W (1.34 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 20F9004FUS
  dmi.board.vendor: LENOVO
  dmi.board.version: SDK0J40705 WIN
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: None
  dmi.modalias:
dmi:bvnLENOVO:bvrN1CET66W(1.34):bd03/22/2018:svnLENOVO:pn20F9004FUS:pvr...

[Daniel van Vugt (vanvugt)]

Yes please, just for testing so we can narrow down what (if any) shared component the bug is in.

Please try both Gnome Shell sessions: "Ubuntu" and "Ubuntu on Wayland".

[Jonathan Polak (jpolak)]

I tried HDMI instead of DP and it worked without any problem. I haven't
gotten around to changing the desktop environment yet

On Sun, Nov 18, 2018 at 11:40 PM Daniel van Vugt <
<email address hidden>> wrote:

> Yes please, just for testing so we can narrow down what (if any) shared
> component the bug is in.
>
> Please try both Gnome Shell sessions: "Ubuntu" and "Ubuntu on Wayland".
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1803752
>
> Title:
> HID inputs (mouse buttons and keyboard) stop responding when plug in
> DP monitor
>
> Status in ubuntu-mate:
> New
> Status in mate-common package in Ubuntu:
> New
> Status in xorg-server package in Ubuntu:
> Incomplete
>
> Bug description:
> Ever since upgrading to 18.10 plugging in external monitors has been
> buggy.
>
> Device Lenovo T460s. Ubuntu-Mate 18.10.
>
> Plugging in External monitor using mini-display port causes keyboard to
> be unresponsive. Mouse buttons as well. though can still move mouse on
> screen. Plugging in and out using arndr sometimes resolves this.
> Notwithstanding, no smooth transition to multimonitor mode.
> ---
> ProblemType: Bug
> ApportVersion: 2.20.10-0ubuntu13.1
> Architecture: amd64
> CompizPlugins:
> (gconftool-2:31954): GConf-WARNING **: 21:41:20.841: Client failed to
> connect to the D-BUS daemon:
> Did not receive a reply. Possible causes include: the remote
> application did not send a reply, the message bus security policy blocked
> the reply, the reply timeout expired, or the network connection was broken.
> Failed to get value for
> `/apps/compiz-1/general/screen0/options/active_plugins': No D-BUS daemon
> running
> CompositorRunning: None
> CurrentDesktop: MATE
> DistUpgraded: 2018-10-17 21:42:48,989 DEBUG Running PostInstallScript:
> './xorg_fix_proprietary.py'
> DistroCodename: cosmic
> DistroRelease: Ubuntu 18.10
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Intel Corporation Skylake GT2 [HD Graphics 520] [8086:1916] (rev 07)
> (prog-if 00 [VGA controller])
> Subsystem: Lenovo Skylake GT2 [HD Graphics 520] [17aa:2233]
> InstallationDate: Installed on 2016-07-23 (848 days ago)
> InstallationMedia: Ubuntu-MATE 16.04.1 LTS "Xenial Xerus" - Release
> amd64 (20160719)
> LightdmDisplayLog:
> (II) modeset(0): Initializing kms color map for depth 24, 8 bpc.
> (II) AIGLX: Suspending AIGLX clients for VT switch
> (II) AIGLX: Suspending AIGLX clients for VT switch
> (II) AIGLX: Suspending AIGLX clients for VT switch
> MachineType: LENOVO 20F9004FUS
> Package: xorg-server (not installed)
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-11-generic
> root=UUID=074ff7b7-c074-4137-8cf7-d46cdd7dd723 ro quiet nosplash
> ProcVersionSignature: Ubuntu 4.18.0-11.12-generic 4.18.12
> Tags: cosmic ubuntu
> Uname: Linux 4.18.0-11-generic x86_64
> UpgradeStatus: Upgraded to cosmic on 2018-10-18 (32 days ago)
> UserGroups:
>
> _MarkForUpload: True
> dmi.bios.date: 03/22/2018
> dmi.bios.vendor: LENOVO
> dmi.bios.version: N1CET66W (1.34 )
> dmi.board.asset.tag:...

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Jonathan Polak (jpolak)]

apport information

[Daniel van Vugt (vanvugt)]

Please stop running apport now.

Next, please try both Gnome Shell sessions: "Ubuntu" and "Ubuntu on Wayland".

[Jonathan Polak (jpolak)]

On the shell selection page upon login there are four listed shells:

Gnome ,
Gnome on Xorg ,
Gnome on Xorg ,
Mate (Default) ,

I don't see, "Ubuntu" or "Ubuntu on Wayland"

I tested GNOME, and both the entries called "GNOME ON XORG" the other three but never got to test DP or HDMI because they wouldn't display properly on the laptop's own screen display.

Upon loging in it looked as if I had a magnifying glass through which I could see only a small portion of the desktop. Moving the mouse would move magnifying glass and thus I could see more of the desktop. xrandr reported the resolution was 1900x1080. very strange.

Are there certain packages that I need to reset in order to have these shells function correctly so that I can test them?

[Daniel van Vugt (vanvugt)]

They're just different names for the same things, so these are equivalent for the sake of testing:

  "Gnome on Xorg" = "Ubuntu"
  "Gnone" = "Ubuntu on Wayland"

It sounds like you have zoom enabled for some reason. To turn it off go to:

  Settings > Universal Access > Zoom > Zoom (slider) = OFF

But that's not directly relevant to this bug.

Does using either "Gnome" or "Gnome on Xorg" fix this bug?

[Jonathan Polak (jpolak)]

Both Gnome and Gnome-on-Xorg exhibit the same behavior when connecting a DP monitor. The HID freezes until disconnecting the DP screen.

Both Gnome and Gnome-on-Xorg work on HDMI.
I left the HDMI connected when switching between Gnome and Gnome-on-Xorg. When I unplugged HDMI it crashed the Gnome-on-Xorg session. Upon re-logon to that session with no monitor connected Ubuntu automatically created an error report which was generated on 2018 Nov 26 @ 10:34 Pacific Standard Time (18:34 UTC )

TITLED: Xorg crashed with SIGABRT in WaitForSomething()
PACKAGE: xserver-xorg-core 2:1.20.1-3ubuntu2.1

[Daniel van Vugt (vanvugt)]

Thanks. If Gnome (particularly the Wayland session) experiences the same bug then this isn't a problem in any desktop environment. It's more likely the kernel.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.20 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.20-rc6

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]