[Dell XPS 13 9360] Mouse cursor flickers with one external monitor connected via HDMI+Wavlink WL-UG39DK1V
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
xorg-server (Ubuntu) |
Invalid
|
Undecided
|
Unassigned |
Bug Description
When I connect my laptop to my DisplayLink based device with USB (Wavlink universal USB 3.0 docking station https:/
https:/
Only if the mouse is on the laptop monitor, it can vanish for several minutes, but remains active.
Animations/overlays or typing inside a Chrome window causes the mouse pointer to flicker more often. If there is no interaction or animation, the mouse pointer remains static and drawn.
Monitor 1: 1920 x 1080 - Laptop's Native Monitor
Monitor 2: 1920 x 1080 - DisplayLink (USB) connected AOC E2775SJ Monitor
This issue doesn't happen if I don't connect my laptop to an external monitor via the Wavlink device.
This issue is reproducible with DisplayLink driver 1.4, and 1.3.54.
This issue is reproducible with Ubuntu 16.04, 17.04, and 17.10 x64.
I've reported this to DisplayLink via:
https:/
WORKAROUND: Use GNOME Flashback (Metacity) session.
WORKAROUND: In the GUI go to All Settings > Screen Display > for the primary monitor change Rotation from Normal to any of the following:
Clockwise
Anti-clockwise
180 degrees
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSign
Uname: Linux 4.10.0-37-generic x86_64
.tmp.unity_
ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
CompizPlugins: No value set for `/apps/
CompositorRunning: compiz
CompositorUnred
CompositorUnred
CurrentDesktop: Unity
Date: Tue Oct 17 10:01:55 2017
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingI
GraphicsCard:
Intel Corporation Device [8086:5917] (rev 07) (prog-if 00 [VGA controller])
Subsystem: Dell Device [1028:082a]
InstallationDate: Installed on 2017-10-16 (0 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
MachineType: Dell Inc. XPS 13 9360
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/18/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.2.1
dmi.board.name: 05FPM2
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.name: XPS 13 9360
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.12.
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.76-
version.
version.
version.
version.
version.
version.
version.
version.
xserver.bootTime: Tue Oct 17 09:39:15 2017
xserver.configfile: default
xserver.errors: modeset(G0): glamor initialization failed
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 5193
vendor SHP
xserver.version: 2:1.19.
description: | updated |
tags: | added: artful zesty |
description: | updated |
Changed in xorg (Ubuntu): | |
status: | Incomplete → Triaged |
tags: | added: potential-workaround |
description: | updated |
tags: | removed: potential-workaround |
description: | updated |
description: | updated |
affects: | xorg (Ubuntu) → xorg-server (Ubuntu) |
tags: | removed: artful zesty |
Stephan Fabel, thank you for reporting this and helping make Ubuntu better.
To clarify: cdimage. ubuntu. com/daily- live/current/ and advise to the results?
1) What is the full manufacturer and model of the DisplayLink adapter?
2) Did this issue occur with a prior version of the DisplayLink driver?
3) Did this issue start to occur after a Ubuntu package update?
4) Does this issue occur if you connect the monitor to the laptop without using the DisplayLink adapter?
5) To see if this is already resolved in Ubuntu, could you please test http://