Previously saved files have disappeared

Bug #530009 reported by Roman Yepishev on 2010-03-01
14
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu One Client
High
Natalia Bidart

Bug Description

I had a number of files saved on Ubuntu One and have just accessed it after about 2 weeks of being away and there are no files in my system. Could you let me know if these are backed up somewhere?

Thanks
Emma

Roman Yepishev (rye) wrote :

Hello Emma,

I have converted your question to a bug report.

First of all, the files are not immediately purged from the storage pool so it is possible to recover them. However could you please provide more information to help diagnosing the issue?

We would like you to upload the contents of your ~/.cache/ubuntuone/logs/ directory (open Nautilus and select View/Show Hidden Files). Then you will be able to go to ".cache" folder which is in your home directory, then navigate to "ubuntuone" folder, click logs and choose 'Compress' via the menu. Create an archive and attach the logs to this bug report via 'Add attachment or patch' link.

These logs contain information on what actions were performed by the syncdaemon, the software that is in charge of file sync.

Hi Roman

Thanks very much for your help. Unfortunately I have tried to access Ubuntu
One via my work computer which is Windows based (which I have done before
with no issues) and I won't be online at home on my Linux machine until
Wednesday as I've just moved house and won't be connected until then :o(

If there's any information I can provide in the meantime please let me know
- otherwise I will send the Linux information through on Wednesday evening
as I think this is the last machine I accessed the files on.

Thanks very much for such a prompt response.
Emma

On 1 March 2010 12:55, Roman Yepishev <email address hidden> wrote:

> Hello Emma,
>
> I have converted your question to a bug report.
>
> First of all, the files are not immediately purged from the storage pool
> so it is possible to recover them. However could you please provide more
> information to help diagnosing the issue?
>
> We would like you to upload the contents of your
> ~/.cache/ubuntuone/logs/ directory (open Nautilus and select View/Show
> Hidden Files). Then you will be able to go to ".cache" folder which is
> in your home directory, then navigate to "ubuntuone" folder, click logs
> and choose 'Compress' via the menu. Create an archive and attach the
> logs to this bug report via 'Add attachment or patch' link.
>
> These logs contain information on what actions were performed by the
> syncdaemon, the software that is in charge of file sync.
>
> --
> Previously saved files have disappeared
> https://bugs.launchpad.net/bugs/530009
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu One Client: New
>
> Bug description:
> I had a number of files saved on Ubuntu One and have just accessed it after
> about 2 weeks of being away and there are no files in my system. Could you
> let me know if these are backed up somewhere?
>
> Thanks
> Emma
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/530009/+subscribe
>

Roman Yepishev (rye) wrote :

Hello,

Once you are able to collect the logs for the syncdaemon, could you please provide them and we will recover the files that went missing.

SC4ideal (sc4ideal) wrote :

Good morning Roman Yepishev,

I have the same problem and enclosed the file /home/i/.cache/ubuntuone.zip.
Thank you for trying to recover my files.
See you soon I hope.
***
Bonjour Roman Yepishev,

J'ai le même problème et ci-joint le fichier /home/i/.cache/ubuntuone.zip.
Merci d'essayer de récupérer mes fichiers.
A bientôt j'espère.
***
Stéphane
E-mail: <email address hidden>

Natalia Bidart (nataliabidart) wrote :

Hi Stéphane,

Could you please comment on what actions did you perform on the Ubuntu One folder before you noticing your files were gone?

Also, could you please run the script from http://people.canonical.com/~roman.yepishev/ubuntuone-scripts/ubuntuone-account-info - that will give you the information that we will require to identify you and perform recovery. To run the script open a Terminal and run the following commands:

1. wget http://people.canonical.com/~roman.yepishev/ubuntuone-scripts/ubuntuone-account-info

2. python ubuntuone-account-info

Could you please provide the output of ubuntuone-account-info so that we can start recovery process.

Thank you very much!

tags: added: chicharra chicharra-maverick
Changed in ubuntuone-client:
status: New → Incomplete
Changed in ubuntuone-client:
assignee: nobody → Naty Bidart (nataliabidart)
Changed in ubuntuone-client:
importance: Undecided → High
Facundo Batista (facundo) wrote :

Hi Stéphane! Do you have any news about what Naty asked in comment #5?

Einar (einsi) wrote :

I can not find my files, exept for 1 song , ubuntuone genarated a link to it
http://ubuntuone.com/p/57l/

Facundo Batista (facundo) wrote :

Hi!

So, I'm marking this bug as invalid, as we can not reproduce it again and we don't have enough information to proceed.

Feel free to reopen it or open a new bug if something like this happens to you again.

Remember that if you have any doubt it may be quicker to contact us in the #ubuntuone IRC channel, on Freenode. You can ping me directly, my nick is facundobatista.

Thanks for your time and help!

Changed in ubuntuone-client:
status: Incomplete → Invalid
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