Comment 2 for bug 530009

Hi Roman

Thanks very much for your help. Unfortunately I have tried to access Ubuntu
One via my work computer which is Windows based (which I have done before
with no issues) and I won't be online at home on my Linux machine until
Wednesday as I've just moved house and won't be connected until then :o(

If there's any information I can provide in the meantime please let me know
- otherwise I will send the Linux information through on Wednesday evening
as I think this is the last machine I accessed the files on.

Thanks very much for such a prompt response.
Emma

On 1 March 2010 12:55, Roman Yepishev <email address hidden> wrote:

> Hello Emma,
>
> I have converted your question to a bug report.
>
> First of all, the files are not immediately purged from the storage pool
> so it is possible to recover them. However could you please provide more
> information to help diagnosing the issue?
>
> We would like you to upload the contents of your
> ~/.cache/ubuntuone/logs/ directory (open Nautilus and select View/Show
> Hidden Files). Then you will be able to go to ".cache" folder which is
> in your home directory, then navigate to "ubuntuone" folder, click logs
> and choose 'Compress' via the menu. Create an archive and attach the
> logs to this bug report via 'Add attachment or patch' link.
>
> These logs contain information on what actions were performed by the
> syncdaemon, the software that is in charge of file sync.
>
> --
> Previously saved files have disappeared
> https://bugs.launchpad.net/bugs/530009
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu One Client: New
>
> Bug description:
> I had a number of files saved on Ubuntu One and have just accessed it after
> about 2 weeks of being away and there are no files in my system. Could you
> let me know if these are backed up somewhere?
>
> Thanks
> Emma
>
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>