Comment 25 for bug 1091058

Revision history for this message
Roland (Rolandixor) Taylor (rolandixor) wrote : Re: [Bug 1091058] Re: 1002:95c4 [Satellite Pro P300-16V] GPU locks up and the screen turns white

Oh my mistake. I see it now.

http://about.me/rolandixor/

On Tue, Jan 14, 2014 at 5:17 PM, Roland Taylor <email address hidden> wrote:

> Is that the correct link for more on upgrading the BIOS?
>
> I think you linked to the wrong one lol.
>
> http://about.me/rolandixor/
>
>
> On Tue, Jan 14, 2014 at 1:36 AM, Christopher M. Penalver <
> <email address hidden>> wrote:
>
>> Roland (Rolandixor) Taylor, as per your
>> https://launchpadlibrarian.net/162401073/BootDmesg.txt :
>> [ 0.131556] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored
>> ...
>> [ 33.550027] platform microcode: Direct firmware load failed with error
>> -2
>>
>> As well, as per
>> http://www.toshiba.co.uk/innovation/download_bios.jsp?service=UK an
>> update is available for your BIOS (4.20). If you update to this following
>> https://help.ubuntu.com/community/BiosUpdate , does it change anything?
>> If it doesn't, could you please both specify what happened, and just
>> provide the output of the following terminal command:
>> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>>
>> For more on BIOS updates and linux, please see
>> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
>> .
>>
>> Thank you for your understanding.
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1091058
>>
>> Title:
>> 1002:95c4 [Satellite Pro P300-16V] GPU locks up and the screen turns
>> white
>>
>> Status in “xserver-xorg-video-ati” package in Ubuntu:
>> Incomplete
>>
>> Bug description:
>> At random, if I'm using ANY 3D program or game (except, strangely,
>> window managers, including compiz, gala, mutter, etc)... the GPU will
>> lockup, the screen redraws with a bunch of lines at the bottom, and then it
>> begins to turn white. I wish I could give more information but each time it
>> happens the system locks up completely and I have to force it to restart
>> (which is NOT good). This problem was happening on Ubuntu 12.10 and
>> persists into 13.04.
>> ---
>> .tmp.unity.support.test.0:
>>
>> ApportVersion: 2.13.1-0ubuntu1
>> Architecture: amd64
>> CompizPlugins: No value set for
>> `/apps/compiz-1/general/screen0/options/active_plugins'
>> CompositorRunning: compiz
>> CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
>> CompositorUnredirectFSW: true
>> CurrentDesktop: GNOME
>> DistUpgraded: Fresh install
>> DistroCodename: trusty
>> DistroRelease: Ubuntu 14.04
>> DistroVariant: ubuntu
>> DkmsStatus:
>> virtualbox, 4.3.2, 3.12.0-7-generic, x86_64: installed
>> virtualbox, 4.3.2, 3.13.0-1-generic, x86_64: installed
>> virtualbox, 4.3.2, 3.13.0-2-generic, x86_64: installed
>> ExtraDebuggingInterest: Yes
>> GraphicsCard:
>> Advanced Micro Devices, Inc. [AMD/ATI] RV620/M82 [Mobility Radeon HD
>> 3450/3470] [1002:95c4] (prog-if 00 [VGA controller])
>> Subsystem: Toshiba America Info Systems Device [1179:ff50]
>> InstallationDate: Installed on 2012-10-24 (447 days ago)
>> InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64
>> (20120425)
>> MachineType: TOSHIBA Satellite Pro P300
>> Package: xserver-xorg-video-ati 1:7.2.0+git1311151746.d571d6~gd~s
>> [origin: unknown]
>> PackageArchitecture: amd64
>> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-2-generic
>> root=UUID=11f0f4e0-65cd-4d72-b5a0-5fab21660b89 ro quiet splash radeon.dpm=1
>> vt.handoff=7
>> ProcVersionSignature: Ubuntu 3.13.0-2.17-generic 3.13.0-rc7
>> Tags: third-party-packages trusty ubuntu regression reproducible
>> compiz-0.9
>> Uname: Linux 3.13.0-2-generic x86_64
>> UnreportableReason: This is not an official Ubuntu package. Please
>> remove any third party package and try again.
>> UpgradeStatus: No upgrade log present (probably fresh install)
>> UserGroups: adm lpadmin sambashare sudo
>> dmi.bios.date: 04/14/2008
>> dmi.bios.vendor: TOSHIBA
>> dmi.bios.version: V2.70
>> dmi.board.name: Satellite Pro P300
>> dmi.board.vendor: TOSHIBA
>> dmi.board.version: Not Applicable
>> dmi.chassis.asset.tag: No Asset Tag
>> dmi.chassis.type: 1
>> dmi.chassis.vendor: TOSHIBA
>> dmi.chassis.version: N/A
>> dmi.modalias:
>> dmi:bvnTOSHIBA:bvrV2.70:bd04/14/2008:svnTOSHIBA:pnSatelliteProP300:pvrPSPC5E-01400CEN:rvnTOSHIBA:rnSatelliteProP300:rvrNotApplicable:cvnTOSHIBA:ct1:cvrN/A:
>> dmi.product.name: Satellite Pro P300
>> dmi.product.version: PSPC5E-01400CEN
>> dmi.sys.vendor: TOSHIBA
>> version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
>> version.ia32-libs: ia32-libs N/A
>> version.libdrm2: libdrm2 2.4.50-1
>> version.libgl1-mesa-dri: libgl1-mesa-dri 10.1~git1311211600.2d5f21~gd~s
>> version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
>> version.libgl1-mesa-glx: libgl1-mesa-glx 10.1~git1311211600.2d5f21~gd~s
>> version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2
>> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev
>> 1:2.8.2-1ubuntu1
>> version.xserver-xorg-video-ati: xserver-xorg-video-ati
>> 1:7.2.0+git1311151746.d571d6~gd~s
>> version.xserver-xorg-video-intel: xserver-xorg-video-intel
>> 2:2.99.907-0ubuntu1
>> version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
>> 1:1.0.10+git1311070905.480f09~gd~s
>> xserver.bootTime: Mon Jan 13 02:01:34 2014
>> xserver.configfile: default
>> xserver.errors:
>>
>> xserver.logfile: /var/log/Xorg.0.log
>> xserver.version: 2:1.14.5-1ubuntu2
>> xserver.video_driver: radeon
>>
>> To manage notifications about this bug go to:
>>
>> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/1091058/+subscriptions
>>
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