MSN connection does not work: Network error

[LGB [Gábor Lénárt]]

Binary package hint: empathy

Using MSN with empathy is almost impossible since most of the time it reports "Network error". Please note, that I have no problem with other IM clients using the same user. Also, there can't be major network problem: I am using 1Gbit LAN connection to the ISP's backbone network, also as I've mentioned, no problem with other clients. Also it's a bit misleading to show "edit contact" window, since user can't edit any setting which can solve this problem, I think :) It's up-to-date ubuntu karmic running on 32 bit x86 platform.

ProblemType: Bug
Architecture: i386
Date: Wed Jan 27 17:32:02 2010
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: empathy 2.28.1.1-0ubuntu1
ProcEnviron:
 LANGUAGE=en_US.UTF-8
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-16.52-generic
SourcePackage: empathy
Uname: Linux 2.6.31-16-generic i686

[Alex Wardle (awardle)]

Thank you for your bug report. The issue is an upstream one and it would be nice if somebody having it could send the bug the to the people writting the software (https://wiki.ubuntu.com/Bugs/Upstream/GNOME)

[LGB [Gábor Lénárt] (lgb)]

I reported it here: https://bugzilla.gnome.org/show_bug.cgi?id=608418

[Omer Akram (om26er)]

can you please test this in empathy 2.29.6

[LGB [Gábor Lénárt] (lgb)]

Is there an easy way to do it without messing up my karmic? I mean, I can compile empathy 2.29.6 for sure, if it compiles without too much dependency problems (I have karmic) and no other stuffs like telepathy and another 1000 packages needed to install and/or compile :) Or is it ok to test from a live cd for example using an alpha release of lucid?

[Omer Akram (om26er)]

you can use the telepathy ppa in terminal type
sudo add-apt-repository ppa:telepathy/ppa;sudo apt-get update;sudo apt-get
dist-upgrade

On Fri, Jan 29, 2010 at 4:41 PM, LGB [Gábor Lénárt] <email address hidden> wrote:

> Is there an easy way to do it without messing up my karmic? I mean, I
> can compile empathy 2.29.6 for sure, if it compiles without too much
> dependency problems (I have karmic) and no other stuffs like telepathy
> and another 1000 packages needed to install and/or compile :) Or is it
> ok to test from a live cd for example using an alpha release of lucid?
>
> --
> MSN connection does not work: Network error
> https://bugs.launchpad.net/bugs/513346
> You received this bug notification because you are subscribed to empathy
> in ubuntu.
>
> Status in Chat app, and Telepathy user interface: Unknown
> Status in “empathy” package in Ubuntu: New
>
> Bug description:
> Binary package hint: empathy
>
> Using MSN with empathy is almost impossible since most of the time it
> reports "Network error". Please note, that I have no problem with other IM
> clients using the same user. Also, there can't be major network problem: I
> am using 1Gbit LAN connection to the ISP's backbone network, also as I've
> mentioned, no problem with other clients. Also it's a bit misleading to show
> "edit contact" window, since user can't edit any setting which can solve
> this problem, I think :) It's up-to-date ubuntu karmic running on 32 bit x86
> platform.
>
> ProblemType: Bug
> Architecture: i386
> Date: Wed Jan 27 17:32:02 2010
> DistroRelease: Ubuntu 9.10
> NonfreeKernelModules: nvidia
> Package: empathy 2.28.1.1-0ubuntu1
> ProcEnviron:
> LANGUAGE=en_US.UTF-8
> PATH=(custom, user)
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-16.52-generic
> SourcePackage: empathy
> Uname: Linux 2.6.31-16-generic i686
>
>
>

[LGB [Gábor Lénárt] (lgb)]

Aaaa, PPA, ok thanks. I've tried, the result is same, just as I can see, the UI is a bit redesigned :) But it says the same: "network error". If I open the account settings dialog, I see a red area saying: "Disconnected - Network Error". What is a bit odd, that in settings (advanced) I see:

Server: messenger.hotmail.com
Port: 0

Port 0 sounds a bit odd for me, but it seems it's the default, since I've even tried to re-create the MSN account inside empathy now. And it seems I can't even edit it, well I can (I've tried 1863, afaik it should be the right port number), but after closing the window it says port 0 again. Or is it normal, just some UI glitch? Anyway I've still the same problem even the 2.29.x stuff from the ppa, it seems.

[Omer Akram (om26er)]

please try port number 1863

On Fri, Jan 29, 2010 at 5:54 PM, LGB [Gábor Lénárt] <email address hidden> wrote:

> Aaaa, PPA, ok thanks. I've tried, the result is same, just as I can see,
> the UI is a bit redesigned :) But it says the same: "network error". If
> I open the account settings dialog, I see a red area saying:
> "Disconnected - Network Error". What is a bit odd, that in settings
> (advanced) I see:
>
> Server: messenger.hotmail.com
> Port: 0
>
> Port 0 sounds a bit odd for me, but it seems it's the default, since
> I've even tried to re-create the MSN account inside empathy now. And it
> seems I can't even edit it, well I can (I've tried 1863, afaik it should
> be the right port number), but after closing the window it says port 0
> again. Or is it normal, just some UI glitch? Anyway I've still the same
> problem even the 2.29.x stuff from the ppa, it seems.
>
> --
> MSN connection does not work: Network error
> https://bugs.launchpad.net/bugs/513346
> You received this bug notification because you are subscribed to empathy
> in ubuntu.
>
> Status in Chat app, and Telepathy user interface: Unknown
> Status in “empathy” package in Ubuntu: New
>
> Bug description:
> Binary package hint: empathy
>
> Using MSN with empathy is almost impossible since most of the time it
> reports "Network error". Please note, that I have no problem with other IM
> clients using the same user. Also, there can't be major network problem: I
> am using 1Gbit LAN connection to the ISP's backbone network, also as I've
> mentioned, no problem with other clients. Also it's a bit misleading to show
> "edit contact" window, since user can't edit any setting which can solve
> this problem, I think :) It's up-to-date ubuntu karmic running on 32 bit x86
> platform.
>
> ProblemType: Bug
> Architecture: i386
> Date: Wed Jan 27 17:32:02 2010
> DistroRelease: Ubuntu 9.10
> NonfreeKernelModules: nvidia
> Package: empathy 2.28.1.1-0ubuntu1
> ProcEnviron:
> LANGUAGE=en_US.UTF-8
> PATH=(custom, user)
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-16.52-generic
> SourcePackage: empathy
> Uname: Linux 2.6.31-16-generic i686
>
>
>

[LGB [Gábor Lénárt] (lgb)]

I would try, but how? That's the point I wanted to tell: if I modify the port to 1863, the change on UI seems not to be used at all, "network error" again, and if I reopen the account window I can see that port number is set to zero again. So it seems I can't modify it (well at least I can, but it isn't used or even stored it seems, since zero is displayed again if I reopen the account window or moving to another account and then back to the MSN's).

[LGB [Gábor Lénárt] (lgb)]

Information: I've just upgraded to lucid, and it seems it is not affected. But I had problems with karmic and even karmic with the PPA you've suggested to try.

[Matteo Landi (landimatte)]

I solved reinstalling python-dbus packages.

[tobias_t (linuxert)]

Ich have the Problem in Lucid. Sometimes I can connect most I get connection error

[Ioannis Vranos (cppdeveloper)]

OS: Ubuntu 9.10 x64.

There is the same issue with Empathy and MSN in Ubuntu 9.10.

This is a major issue, since MSN is one of the largest (I think the largest) IM network, and Empathy is the default client. I think this can be a bad first impression for new Ubuntu users.

Needs to be fixed now, or the default IM client should be changed to another client, like Pidgin.

I found this solution:

http://ubuntu-utah.ubuntuforums.org/showpost.php?p=8058121&postcount=9

that is,

"ok try this remove telepathy-butterfly an you should just have telepathy-haze installed try connecting with that".

and it just works!

There must be a conflict between the two libraries. I think this can be provided as a fix in Ubuntu updates soon.

[Omer Akram (om26er)]

Please open a new bug if you have any problems

[Ioannis Vranos (cppdeveloper)]

I have no problem opening a new bug, however Launchpad by default "prompts" one to subscribe to an existing bug report, if that bug report is the same.

This bug is the same. Should I open a new bug report?

Thanks.

[Omer Akram (om26er)]

Ioannis Vranos, Yes open a new bug report with ubuntu-bug empathy and also attach telepathy butterfly logs to that bug report

[Alroger Filho (alroger-filho)]

New bug?
It still doesn't work. Just installed the new Ubuntu 10.04 today and MSN still doesn't work. Network error.

[Ioannis Vranos (cppdeveloper)]

A quick fix is this:

"Remove telepathy-butterfly and you should just have telepathy-haze installed".

It works under Ubuntu 9.10, I suppose it works in 10.04 too.

[Ioannis Vranos (cppdeveloper)]

Since MSN is probably the largest IM network, I think the importance is high.

[Linda (linda-broeen)]

@loannis Vranos: removed telepathy-butterfly, telepathy-haze installed already and restarted empathy. Unfortunately, quick fix doesn't work in my case (run lucid).

Agree, importance should not be low!

[thehumanthings (ms-sara-griffin-googlemail)]

Seb desagrees but.... yeah 99.99% of people would agree with you Ioannis

On 3 May 2010 12:57, Ioannis Vranos <email address hidden> wrote:
> Since MSN is probably the largest IM network, I think the importance is
> high.
>
> --
> MSN connection does not work: Network error
> https://bugs.launchpad.net/bugs/513346
> You received this bug notification because you are a direct subscriber
> of a duplicate bug.
>
> Status in Chat app, and Telepathy user interface: Unknown
> Status in “empathy” package in Ubuntu: In Progress
>
> Bug description:
> Binary package hint: empathy
>
> Using MSN with empathy is almost impossible since most of the time it reports "Network error". Please note, that I have no problem with other IM clients using the same user. Also, there can't be major network problem: I am using 1Gbit LAN connection to the ISP's backbone network, also as I've mentioned, no problem with other clients. Also it's a bit misleading to show "edit contact" window, since user can't edit any setting which can solve this problem, I think :) It's up-to-date ubuntu karmic running on 32 bit x86 platform.
>
> ProblemType: Bug
> Architecture: i386
> Date: Wed Jan 27 17:32:02 2010
> DistroRelease: Ubuntu 9.10
> NonfreeKernelModules: nvidia
> Package: empathy 2.28.1.1-0ubuntu1
> ProcEnviron:
>  LANGUAGE=en_US.UTF-8
>  PATH=(custom, user)
>  LANG=en_US.UTF-8
>  SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-16.52-generic
> SourcePackage: empathy
> Uname: Linux 2.6.31-16-generic i686
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/empathy/+bug/513346/+subscribe
>

--
Yours
Sara Griffin
سارة غريفين
07770488123

[Ioannis Vranos (cppdeveloper)]

On Mon, 2010-05-03 at 12:08 +0000, Linda wrote:
> @loannis Vranos: removed telepathy-butterfly, telepathy-haze installed
> already and restarted empathy. Unfortunately, quick fix doesn't work in
> my case (run lucid).
>
> Agree, importance should not be low!

I checked it in my (for testing purposes) installation of Ubuntu 10.04
x64, and it worked.

What I did:

1. I "completely removed" telepathy-butterfly from Synaptic

2. restarted Empathy

(you may try to log out/reboot, although I do not think it is necessary)

3. erased the previous MSN account I had created

4. Created a new MSN account (be careful you enter the MSN
login/password correctly)

and it works here (with a non-Hotmail/Microsoft-related email address).

--
Ioannis Vranos

C95 / C++03 Software Developer

http://www.cpp-software.net

[Sebastien Bacher (seb128)]

don't remove telepathy-butterfly, that's not the way to get that issue solved

could somebody having the bug copy the empathy debug dialog butterfly log to the bug?

does stopping the running telepathy-butterfly and let empathy reconnect workaround the issue?

[Sebastien Bacher (seb128)]

would also be useful if people tried to be constructive to get the bug solved rather than arguing over settings which make no difference, that's not because a bug is low that it will not get worked

[Ioannis Vranos (cppdeveloper)]

On Mon, 2010-05-03 at 12:39 +0000, Sebastien Bacher wrote:
> don't remove telepathy-butterfly, that's not the way to get that issue
> solved

OS: Ubuntu 10.04 x64.

IM Network: MSN

Email address/Login: some_address@some_host.gr - ==> Not Microsoft
related (like Hotmail).

When I saw the message of Linda, I tried to connect to my MSN account,
and it did not connect indeed.

I completely removed telepathy-butterfly, created a new account, and it
works.

The same happens with 9.10 x64, which is my main installation currently.

> could somebody having the bug copy the empathy debug dialog butterfly
> log to the bug?

I reinstalled telepathy-butterfly, Empathy doesn't connect, and I am sending attached the text shown in empathy Debug window regarding empathy and "misson-control" as two files.

> does stopping the running telepathy-butterfly and let empathy reconnect
> workaround the issue?

telepathy-butterfly runs for a very short time before Empathy fails, and
I don't have enough time to find its PID so as to kill it.

Since I am not much experienced with Linux, is there any way to kill it
by its process name?

--
Ioannis Vranos

C95 / C++03 Software Developer

http://www.cpp-software.net

[pvh (pvh-webbedfeet)]

Ioannis, I had the same issue (Ubuntu 10.04 i386 here). What I did is shut down Empathy, then look for telepathy processes. This shows what I saw:

mymachine$ ps ax |grep telepathy
 5081 ? SL 0:03 /usr/lib/telepathy/mission-control-5
12370 ? Sl 0:00 /usr/lib/telepathy/telepathy-haze
12371 ? S 0:11 /usr/lib/telepathy/telepathy-gabble
20761 ? S 0:01 /usr/bin/python /usr/lib/telepathy/telepathy-butterfly
21656 pts/4 S+ 0:00 grep --color=auto telep
25622 ? S 0:00 /usr/lib/telepathy/telepathy-salut

I then killed those, and restarted Empathy. This solved my problem. To answer your question about killing a process by name, use:

killall telepathy-butterfly

[Tiago Neiva (tneiva)]

there are a few bug reports about this, most likely duplicated ones...
I have Lucid amd64 and I'm also affected.
I'm not sure but it seams to happen when computer comes out of suspension.
the easy fix is to run "killall telepathy-butterfly" and then reconnect, it works, but it's a pain.

[Tiago Neiva (tneiva)]

follow up:
I suspended the machine, got back, and the connection worked
I hibernated, turned it on again... the connection didn't work, tried to reconnect, disabled the account, enabled it gain: "network error"
then I ran killall telepathy-butterfly and everything worked.

here is an extract of the debug log:

....
....
empathy/Other-DEBUG: 05/15/2010 10:54:29.122586: idle_session_status_changed_cb: Session idle state changed, yes -> no
empathy/Other-DEBUG: 05/15/2010 10:54:29.122623: idle_session_status_changed_cb: Restoring state to 2
empathy/Other-DEBUG: 05/15/2010 10:54:29.122647: empathy_idle_set_presence: Changing presence to (null) (2)
empathy/Contact-DEBUG: 05/15/2010 10:54:29.155586: contact_list_store_contact_updated_cb: Contact:'<email address hidden>' updated, checking roster is in sync...
empathy/Contact-DEBUG: 05/15/2010 10:54:29.155668: contact_list_store_contact_update: Contact:'<email address hidden>' in list:YES, should be:YES
empathy/Contact-DEBUG: 05/15/2010 10:54:29.155697: contact_list_store_contact_update: Set active (contact updated)
empathy/Contact-DEBUG: 05/15/2010 10:54:29.156014: contact_list_store_contact_updated_cb: Contact:'<email address hidden>' updated, checking roster is in sync...
empathy/Contact-DEBUG: 05/15/2010 10:54:29.156079: contact_list_store_contact_update: Contact:'<email address hidden>' in list:YES, should be:YES
empathy/Contact-DEBUG: 05/15/2010 10:54:29.156105: contact_list_store_contact_update: Set active (contact updated)
empathy/Other-DEBUG: 05/15/2010 10:54:29.180330: idle_presence_changed_cb: Presence changed to 'available' (2) ""
empathy/(null)-DEBUG: 05/15/2010 10:54:31.277704: tp_contact_factory_weak_notify: Remove finalized contact 0x8d23260
empathy/Contact-DEBUG: 05/15/2010 10:54:31.277764: contact_finalize: finalize: 0x8d23260
empathy/Account-DEBUG: 05/15/2010 10:54:40.763581: empathy_accounts_dialog_show_application: Launching empathy-accounts (if_needed: 0, hidden: 0, account: /org/freedesktop/Telepathy/Account/butterfly/msn/MYHOTMAIL_40hotmail_2ecom0)
....
empathy/Contact-DEBUG: 05/15/2010 10:59:48.631114: contact_manager_status_changed_cb: Adding new connection: /org/freedesktop/Telepathy/Connection/butterfly/msn/MYHOTMAIL_40hotmail_2ecom
empathy/(null)-DEBUG: 05/15/2010 10:59:48.859230: list_ensure_channel_cb: failed: TargetID stored not valid for type 3
empathy/(null)-DEBUG: 05/15/2010 10:59:48.958123: tp_contact_list_group_ready_cb: Group net added
...

[loserock (loserock)]

Same problem here, lucid 64 bit, Empathy 2.30.1
MSN: connection error. Gtalk works good (just some problem with sound, but it's not important).
I removed telepathy-butterfly and the dependencies, and installed the telepathy-haze.
After that i close and restart empathy, made a new msn connection but it didn't solve the problem. Then i killed the running telepathy-empathy process, and now i made a new msn connection. I saw three new line (!) at the options:
Http Method (unchecked checkbox by default), Http Method Server (default: gateway.messenger.hotmail.com), Custom Smileys (checked checkbox by default).
Port and server like with telepathy-butterfly.

And it's working! :)

[Andrew (andy-brekka)]

There could be a password truncation issue here. When I changed my password from 20 to 12 characters it started working fine using telepathy-butterfly in 10.04.

[Carlos Ramos (carragom)]

Lucid with Empathy 2.30.1, had the same "Network Error" issue. Solved by closing Empathy, killing /usr/lib/telepathy/telepathy-butterfly and staring Empathy again, will report back if it happens again. Is there any info missing in this bug or is this, as stated above, an upstream problem ?

[Carlos Ramos (carragom)]

As stated in https://bugzilla.gnome.org/show_bug.cgi?id=608418, this is probably a problem in telepathy-butterfly and should be reported to https://bugs.freedesktop.org/buglist.cgi?product=Telepathy&component=telepathy-butterfly if anyone is still able to reproduce it. I'm trying but it doesn't happen anymore.

[mahfiaz (mahfiaz)]

It still happens, but after killing telepathy-butterfly everything works fine for some time (this does not even disconnect other protocols).

[Brian Curtis (bcurtiswx)]

Unassigned upstream report, waiting for one to be made for telepathy-butterfly

[Vish (vish)]

This bug is an upstream one and it would be quite helpful if somebody experiencing it could send the bug the to the people writing the software. could someone facing the bug forward this to upstream as mentioned in comment #32 .
Once submitted upstream , do report back here with the upstream bug number.Thanks in advance! Switching empathy task too

[mexlinux (mcanedo)]

This is still happening in Maverick

[rbaleksandar (redbaronqueen)]

Following happens by me with Ubuntu 10.4 with Empathy 2.30.2:
I've noticed that Empathy shows all the time that it's still trying to connect (I have GT, ICQ and MSN accounts running) to one or more of the accounts. So I opened the accounts manager, where you can also see if the connection via this and that protocol has been established (since I hide my offline contacts this is the only 100% sure way to find out; after all it might happen that noone's online and you'll get a false impression that things are actually working). I looked at ICQ and GT - in both a successful connection has been established. With MSN things looked different. The status icon was blinking [connected <-> disconnected] that is - online status and offline status. It seems that Empathy cannot establish connection and is repeatedly trying to reconnect. No error messages at all.

PS: Guys, killing processes and/or deleting files isn't a normal solution. It might "solve" the problem now but sooner or later it'll come back and might be even worse.

[Omer Akram (om26er)]

I tried to find the upstream bug but couldn't tomorrow I will ask the nice people at #telepathy for the bug number as they are already aware of the bug. on my TODO list ;)

[Omer Akram (om26er)]

is there anyone who can reliably reproduce this issue? if so a few steps to reproduce would be really helpful

[Ioannis Vranos (cppdeveloper)]

On Mon, 2010-10-04 at 20:32 +0000, Omer Akram wrote:
> is there anyone who can reliably reproduce this issue? if so a few steps
> to reproduce would be really helpful

1. Create a Windows Messenger account with a non-hotmail/microsoft email
address.

2. Try to connect with empathy.

3. When it fails to connect, remove telepathy-butterfly, quit empathy
and rerun it.

[disto2 (disto2)]

the problem still exist in Ubuntu 10.10

After

> killall telepathy-butterfly

it just do connect to MSN.

[Daniel Lombraña González (teleyinex)]

I'm suffering this problem too. I just removed the telepathy-butterfly and installed the telepathy-haze and everything worked. Just to be clear, I have to remove also my hotmail account to then create a new one. This problem started two days ago in my Lucid OS.

[neuromancer (neuromancer)]

Here http://ubuntuforums.org/showpost.php?p=10003289&postcount=17 temporary solution.
:(

[neuromancer (neuromancer)]

Sorry for previous comments. It's not related to this bug, but is related to this: https://bugs.launchpad.net/ubuntu/+source/papyon/+bug/663670

[torzsmokus (torzsmokus)]

Isn’t this the same issue as Bug 509721 ?

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Nicolas Jny (nico-jny)]

As per #42, I did:

removed telepathy-butterfly and associated telepathy-gnome and telepathy-core with synaptic

suppressed MSN account

re-created it the same and it connected