Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Expired
|
Undecided
|
Unassigned |
Bug Description
This issue is happening with Ubuntu 18.04 and 20.04 in a Dell Inspiron 7373. When the screen is turned off (so, the suspend or screen lock features are affected), the system freeze and I need to force the laptop turn off and on again. There are some cases when it turn off the screen without issues, but most of the time it freezes. Even "SysRq REISUB" does not work for rebooting when system crash. I can reproduce the issue using `xset dpms force off`.
Initially this bug report was filled thinking it was a suspend issue: https:/
Syslog or systemd journal does not provide any error information about the crash.
"lsb_release -rd" output:
Description: Ubuntu 20.04 LTS
Release: 20.04
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CasperMD5CheckR
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2019-06-09 (344 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 8087:0a2a Intel Corp.
Bus 001 Device 002: ID 0bda:58f5 Realtek Semiconductor Corp. Integrated_
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 7373
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.187
Tags: focal
Uname: Linux 5.4.0-29-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-05-02 (16 days ago)
UserGroups: adm cdrom dip docker lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/06/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.15.0
dmi.board.name: 0JW0D6
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 31
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7373
dmi.product.sku: 07EB
dmi.sys.vendor: Dell Inc.
Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https:/ /wiki.ubuntu. com/Bugs/ FindRightPackag e. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.
To change the source package that this bug is filed about visit https:/ /bugs.launchpad .net/ubuntu/ +bug/1878007/ +editstatus and add the package name in the text box next to the word Package.
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