Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off

[Carlos Cesar Caballero Diaz]

This issue is happening with Ubuntu 18.04 and 20.04 in a Dell Inspiron 7373. When the screen is turned off (so, the suspend or screen lock features are affected), the system freeze and I need to force the laptop turn off and on again. There are some cases when it turn off the screen without issues, but most of the time it freezes. Even "SysRq REISUB" does not work for rebooting when system crash. I can reproduce the issue using `xset dpms force off`.

Initially this bug report was filled thinking it was a suspend issue: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144

Syslog or systemd journal does not provide any error information about the crash.

"lsb_release -rd" output:
Description: Ubuntu 20.04 LTS
Release: 20.04
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: cccaballero 2023 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2019-06-09 (344 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 8087:0a2a Intel Corp.
 Bus 001 Device 002: ID 0bda:58f5 Realtek Semiconductor Corp. Integrated_Webcam_HD
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 7373
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-29-generic root=UUID=d8203f53-c2e5-4934-8616-0a71507c9190 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-29-generic N/A
 linux-backports-modules-5.4.0-29-generic N/A
 linux-firmware 1.187
Tags: focal
Uname: Linux 5.4.0-29-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-05-02 (16 days ago)
UserGroups: adm cdrom dip docker lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/06/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.15.0
dmi.board.name: 0JW0D6
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 31
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.15.0:bd09/06/2019:svnDellInc.:pnInspiron7373:pvr:rvnDellInc.:rn0JW0D6:rvrA00:cvnDellInc.:ct31:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7373
dmi.product.sku: 07EB
dmi.sys.vendor: Dell Inc.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1878007/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Carlos Cesar Caballero Diaz (cccaballero)]

One of the main issues with this bug is that I can't find what package is
causing it, because I can't find any information in system logs about the
crash.

El lun., 11 de mayo de 2020 12:45 p. m., Ubuntu Foundations Team Bug Bot <
<email address hidden>> escribió:

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. It seems that your bug report is not filed about a
> specific source package though, rather it is just filed against Ubuntu
> in general. It is important that bug reports be filed about source
> packages so that people interested in the package can find the bugs
> about it. You can find some hints about determining what package your
> bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage.
> You might also ask for help in the #ubuntu-bugs irc channel on Freenode.
>
> To change the source package that this bug is filed about visit
> https://bugs.launchpad.net/ubuntu/+bug/1878007/+editstatus and add the
> package name in the text box next to the word Package.
>
> [This is an automated message. I apologize if it reached you
> inappropriately; please just reply to this message indicating so.]
>
> ** Tags added: bot-comment
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1878007
>
> Title:
> Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
>
> Status in Ubuntu:
> New
>
> Bug description:
> This issue is happening with Ubuntu 18.04 and 20.04 in a Dell Inspiron
> 7373. When the screen is turned off (so, the suspend or screen lock
> features are affected), the system freeze and I need to force the
> laptop turn off and on again. There are some cases when it turn off
> the screen without issues, but most of the time it freezes. Even
> "SysRq REISUB" does not work for rebooting when system crash. I can
> reproduce the issue using `xset dpms force off`.
>
> Initially this bug report was filled thinking it was a suspend issue:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144
>
> Syslog or systemd journal does not provide any error information about
> the crash.
>
> "lsb_release -rd" output:
> Description: Ubuntu 20.04 LTS
> Release: 20.04
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1878007/+subscriptions
>

[RobertoLizana (rober-lizana)]

Same issue on Dell Inspiron 7370

[Kai-Heng Feng (kaihengfeng)]

Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.7-rc6/

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1878007

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Carlos Cesar Caballero Diaz (cccaballero)]

Tested with https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.7-rc6/, and
the issue is still present.

El lun., 18 de mayo de 2020 6:11 a. m., Kai-Heng Feng <
<email address hidden>> escribió:

> Please test latest mainline kernel:
> https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.7-rc6/
>
> ** Package changed: ubuntu => linux (Ubuntu)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1878007
>
> Title:
> Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
>
> Status in linux package in Ubuntu:
> New
>
> Bug description:
> This issue is happening with Ubuntu 18.04 and 20.04 in a Dell Inspiron
> 7373. When the screen is turned off (so, the suspend or screen lock
> features are affected), the system freeze and I need to force the
> laptop turn off and on again. There are some cases when it turn off
> the screen without issues, but most of the time it freezes. Even
> "SysRq REISUB" does not work for rebooting when system crash. I can
> reproduce the issue using `xset dpms force off`.
>
> Initially this bug report was filled thinking it was a suspend issue:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144
>
> Syslog or systemd journal does not provide any error information about
> the crash.
>
> "lsb_release -rd" output:
> Description: Ubuntu 20.04 LTS
> Release: 20.04
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1878007/+subscriptions
>

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Carlos Cesar Caballero Diaz (cccaballero)]

apport information

[Kai-Heng Feng (kaihengfeng)]

Does kernel parameter "intel_idle.max_cstate=0" help?

[Carlos Cesar Caballero Diaz (cccaballero)]

No, using "intel_idle.max_cstate=0" don't help.

El mar., 19 de mayo de 2020 1:15 a. m., Kai-Heng Feng <
<email address hidden>> escribió:

> Does kernel parameter "intel_idle.max_cstate=0" help?
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1878007
>
> Title:
> Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> This issue is happening with Ubuntu 18.04 and 20.04 in a Dell Inspiron
> 7373. When the screen is turned off (so, the suspend or screen lock
> features are affected), the system freeze and I need to force the
> laptop turn off and on again. There are some cases when it turn off
> the screen without issues, but most of the time it freezes. Even
> "SysRq REISUB" does not work for rebooting when system crash. I can
> reproduce the issue using `xset dpms force off`.
>
> Initially this bug report was filled thinking it was a suspend issue:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144
>
> Syslog or systemd journal does not provide any error information about
> the crash.
>
> "lsb_release -rd" output:
> Description: Ubuntu 20.04 LTS
> Release: 20.04
> ---
> ProblemType: Bug
> ApportVersion: 2.20.11-0ubuntu27
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: cccaballero 2023 F.... pulseaudio
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> DistroRelease: Ubuntu 20.04
> InstallationDate: Installed on 2019-06-09 (344 days ago)
> InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 003: ID 8087:0a2a Intel Corp.
> Bus 001 Device 002: ID 0bda:58f5 Realtek Semiconductor Corp.
> Integrated_Webcam_HD
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: Dell Inc. Inspiron 7373
> Package: linux (not installed)
> ProcFB: 0 i915drmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-29-generic
> root=UUID=d8203f53-c2e5-4934-8616-0a71507c9190 ro quiet splash vt.handoff=7
> ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
> RelatedPackageVersions:
> linux-restricted-modules-5.4.0-29-generic N/A
> linux-backports-modules-5.4.0-29-generic N/A
> linux-firmware 1.187
> Tags: focal
> Uname: Linux 5.4.0-29-generic x86_64
> UpgradeStatus: Upgraded to focal on 2020-05-02 (16 days ago)
> UserGroups: adm cdrom dip docker lpadmin plugdev sambashare sudo
> _MarkForUpload: True
> dmi.bios.date: 09/06/2019
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: 1.15.0
> dmi.board.name: 0JW0D6
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 31
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias:
> dmi:bvnDellInc.:bvr1.15.0:bd09/06/2019:svnDellInc.:pnInspiron7373:pvr:rvnDellInc.:rn0JW0D6:rvrA00:cvnDellInc.:ct31:cvr:
> dmi.product.famil...

[Kai-Heng Feng (kaihengfeng)]

Hmm, please test latest drm-tip kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/drm-tip/current/

[Carlos Cesar Caballero Diaz (cccaballero)]

Tested. Is present also in the latest drm-tip kernel.

There is something I have found that may help:
If I install Ubuntu 16.04.0, the issue is not present, but once I update
(apt-get upgrade) the problem appears, but there is the interesting detail:
if I start the upgraded 16.04 with the initial kernel, the issue is still
happening, so... Maybe is not a kernel related issue? Or a mix of the
kernel and something else?

El mié., 20 de mayo de 2020 7:50 a. m., Kai-Heng Feng <
<email address hidden>> escribió:

> Hmm, please test latest drm-tip kernel:
> https://kernel.ubuntu.com/~kernel-ppa/mainline/drm-tip/current/
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1878007
>
> Title:
> Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> This issue is happening with Ubuntu 18.04 and 20.04 in a Dell Inspiron
> 7373. When the screen is turned off (so, the suspend or screen lock
> features are affected), the system freeze and I need to force the
> laptop turn off and on again. There are some cases when it turn off
> the screen without issues, but most of the time it freezes. Even
> "SysRq REISUB" does not work for rebooting when system crash. I can
> reproduce the issue using `xset dpms force off`.
>
> Initially this bug report was filled thinking it was a suspend issue:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144
>
> Syslog or systemd journal does not provide any error information about
> the crash.
>
> "lsb_release -rd" output:
> Description: Ubuntu 20.04 LTS
> Release: 20.04
> ---
> ProblemType: Bug
> ApportVersion: 2.20.11-0ubuntu27
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: cccaballero 2023 F.... pulseaudio
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> DistroRelease: Ubuntu 20.04
> InstallationDate: Installed on 2019-06-09 (344 days ago)
> InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 003: ID 8087:0a2a Intel Corp.
> Bus 001 Device 002: ID 0bda:58f5 Realtek Semiconductor Corp.
> Integrated_Webcam_HD
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: Dell Inc. Inspiron 7373
> Package: linux (not installed)
> ProcFB: 0 i915drmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-29-generic
> root=UUID=d8203f53-c2e5-4934-8616-0a71507c9190 ro quiet splash vt.handoff=7
> ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
> RelatedPackageVersions:
> linux-restricted-modules-5.4.0-29-generic N/A
> linux-backports-modules-5.4.0-29-generic N/A
> linux-firmware 1.187
> Tags: focal
> Uname: Linux 5.4.0-29-generic x86_64
> UpgradeStatus: Upgraded to focal on 2020-05-02 (16 days ago)
> UserGroups: adm cdrom dip docker lpadmin plugdev sambashare sudo
> _MarkForUpload: True
> dmi.bios.date: 09/06/2019
> dmi.bios...

[Kai-Heng Feng (kaihengfeng)]

Please file an upstream bug at intel graphics upstream:
https://gitlab.freedesktop.org/drm/intel/wikis/How-to-file-i915-bugs

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Erwin Brandstetter (brsa)]

Experiencing the same problem with Ubuntu 20.04 on Dell Inspiron 7370 (Bios Version 1.13.1, but I don't know it matters.)

[Javier Melero (ricmelero)]

I'm having same issue, I was never able to solve it, I tried every fix or workaround I found without success. @cccaballero did you manage to solve it?

[Carlos Cesar Caballero Diaz (cccaballero)]

@ricmelero no, I couldn't solve it. Soon the laptop started having hardware problems and I ended up buying a new one (different brand).

[Claudio Denega (claudio-am)]

As a workaround, I disabled GPU power management with "i915.enable_dc=0." This resulted in higher power usage and shorter battery life, but the crashes disappeared.

[Frank Quinn (fquinner)]

@claudio-am thanks so much! This actually worked for me. Also worked for the same problem on Chrome OS Flex once I figured out how to add the appropriate kernel boot parameter. Being able to close the laplid is definitely worth a few less minutes on.battery!