External USB3 hard drive fails to connect (JMicron bridge 152d:0569)
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Triaged
|
Medium
|
Unassigned |
Bug Description
A Hitachi 2.5" disk in USB 3 disk enclosure with JMicron chip fails to be connected on Ubuntu Trusty.
The same system was booted with Utopic Unicorn Beta 2 to verify whether newer kernel resolves the problem. Unfortunatelly it does not.
The disk was properly recognised only the first time it was attached.
[ 346.790756] usb 4-4: new SuperSpeed USB device number 3 using xhci_hcd
[ 346.807293] usb 4-4: New USB device found, idVendor=152d, idProduct=0569
[ 346.807301] usb 4-4: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[ 346.807304] usb 4-4: Product: USB to ATA/ATAPI Bridge
[ 346.807307] usb 4-4: Manufacturer: JMicron
[ 346.807310] usb 4-4: SerialNumber: 4A3337343030383
[ 348.477947] usb-storage 4-4:1.0: USB Mass Storage device detected
[ 348.478225] scsi7 : usb-storage 4-4:1.0
[ 348.478395] usbcore: registered new interface driver usb-storage
[ 348.588835] usbcore: registered new interface driver uas
[ 349.475655] scsi 7:0:0:0: Direct-Access Hitachi HTS727575A9E364 PQ: 0 ANSI: 5
[ 349.476095] sd 7:0:0:0: Attached scsi generic sg2 type 0
[ 349.476243] sd 7:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
[ 349.476734] sd 7:0:0:0: [sdb] Test WP failed, assume Write Enabled
[ 349.477219] sd 7:0:0:0: [sdb] Asking for cache data failed
[ 349.477224] sd 7:0:0:0: [sdb] Assuming drive cache: write through
[ 349.760792] sdb: sdb1
[ 349.762218] sd 7:0:0:0: [sdb] Attached SCSI disk
[ 350.097878] EXT4-fs (sdb1): recovery complete
[ 350.098248] EXT4-fs (sdb1): mounted filesystem with ordered data mode. Opts: (null)
[ 350.293120] systemd-
[ 396.016083] usb 4-4: USB disconnect, device number 3
Further attempts failed, regardless of how the disk was attached:
* directly to powered USB 3 port on the laptop
* to USB 3 port in laptop dock
* via USB 2 hub with external power
[ 409.808551] usb 3-1.1: new high-speed USB device number 4 using xhci_hcd
[ 409.897277] usb 3-1.1: New USB device found, idVendor=152d, idProduct=0569
[ 409.897284] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[ 409.897287] usb 3-1.1: Product: USB to ATA/ATAPI Bridge
[ 409.897290] usb 3-1.1: Manufacturer: JMicron
[ 409.897293] usb 3-1.1: SerialNumber: 4A3337343030383
[ 409.897953] usb-storage 3-1.1:1.0: USB Mass Storage device detected
[ 409.898260] scsi8 : usb-storage 3-1.1:1.0
[ 410.897754] scsi 8:0:0:0: Direct-Access Hitachi HTS727575A9E364 PQ: 0 ANSI: 5
[ 410.898406] sd 8:0:0:0: Attached scsi generic sg2 type 0
[ 410.898589] sd 8:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
[ 410.899099] sd 8:0:0:0: [sdb] Test WP failed, assume Write Enabled
[ 410.899549] sd 8:0:0:0: [sdb] Asking for cache data failed
[ 410.899555] sd 8:0:0:0: [sdb] Assuming drive cache: write through
[ 411.509408] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.509446] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[ 411.509453] usb 3-1.1: hub failed to enable device, error -22
[ 411.581221] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.581268] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[ 411.581274] usb 3-1.1: hub failed to enable device, error -22
[ 411.653254] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.669800] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78a9c0
[ 411.669808] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78aa08
[ 411.749480] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.749527] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[ 411.749534] usb 3-1.1: hub failed to enable device, error -22
[ 411.821215] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.821256] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[ 411.821262] usb 3-1.1: hub failed to enable device, error -22
[ 411.893315] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
---
ApportVersion: 2.14.7-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
CasperVersion: 1.344
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.10
LiveMediaBuild: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140923)
MachineType: Hewlett-Packard HP EliteBook 8770w
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: noprompt cdrom-detect/
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.134
Tags: utopic
Uname: Linux 3.16.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/08/2013
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68IAV Ver. F.43
dmi.board.name: 176C
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 50.1C
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-
dmi.product.name: HP EliteBook 8770w
dmi.product.
dmi.sys.vendor: Hewlett-Packard
tags: | added: kernel-bug-exists-upstream |
tags: | added: bios-outdated-f.50 trusty |
Changed in linux (Ubuntu): | |
status: | Confirmed → Incomplete |
This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:
apport-collect 1378401
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.