| 2014-10-07 15:00:04 |
Matej Kenda |
bug |
|
|
added bug |
| 2014-10-07 15:00:04 |
Matej Kenda |
attachment added |
|
dmesg.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4227542/+files/dmesg.txt |
|
| 2014-10-07 15:01:00 |
Matej Kenda |
attachment added |
|
Output of lsusb -t https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378401/+attachment/4227543/+files/lsusb-t.txt |
|
| 2014-10-07 15:01:23 |
Matej Kenda |
attachment added |
|
output of lsusb -v https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378401/+attachment/4227544/+files/lsusb-v.txt |
|
| 2014-10-07 15:02:27 |
Matej Kenda |
summary |
External USB3 JMicron hard drive fails to be connected |
External USB3 hard drive fails to connect (JMicron bridge 152d:0569) |
|
| 2014-10-07 15:20:55 |
Matej Kenda |
attachment added |
|
ubuntu-bug kernel https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378401/+attachment/4227551/+files/report.txt |
|
| 2014-10-07 15:30:12 |
Brad Figg |
linux (Ubuntu): status |
New |
Incomplete |
|
| 2014-10-07 15:34:46 |
Joseph Salisbury |
linux (Ubuntu): importance |
Undecided |
Medium |
|
| 2014-10-08 06:36:28 |
Matej Kenda |
tags |
|
apport-collected utopic |
|
| 2014-10-08 06:36:30 |
Matej Kenda |
description |
A Hitachi 2.5" disk in USB 3 disk enclosure with JMicron chip fails to be connected on Ubuntu Trusty.
The same system was booted with Utopic Unicorn Beta 2 to verify whether newer kernel resolves the problem. Unfortunatelly it does not.
The disk was properly recognised only the first time it was attached.
[ 346.790756] usb 4-4: new SuperSpeed USB device number 3 using xhci_hcd
[ 346.807293] usb 4-4: New USB device found, idVendor=152d, idProduct=0569
[ 346.807301] usb 4-4: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[ 346.807304] usb 4-4: Product: USB to ATA/ATAPI Bridge
[ 346.807307] usb 4-4: Manufacturer: JMicron
[ 346.807310] usb 4-4: SerialNumber: 4A3337343030383448584B595845
[ 348.477947] usb-storage 4-4:1.0: USB Mass Storage device detected
[ 348.478225] scsi7 : usb-storage 4-4:1.0
[ 348.478395] usbcore: registered new interface driver usb-storage
[ 348.588835] usbcore: registered new interface driver uas
[ 349.475655] scsi 7:0:0:0: Direct-Access Hitachi HTS727575A9E364 PQ: 0 ANSI: 5
[ 349.476095] sd 7:0:0:0: Attached scsi generic sg2 type 0
[ 349.476243] sd 7:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
[ 349.476734] sd 7:0:0:0: [sdb] Test WP failed, assume Write Enabled
[ 349.477219] sd 7:0:0:0: [sdb] Asking for cache data failed
[ 349.477224] sd 7:0:0:0: [sdb] Assuming drive cache: write through
[ 349.760792] sdb: sdb1
[ 349.762218] sd 7:0:0:0: [sdb] Attached SCSI disk
[ 350.097878] EXT4-fs (sdb1): recovery complete
[ 350.098248] EXT4-fs (sdb1): mounted filesystem with ordered data mode. Opts: (null)
[ 350.293120] systemd-hostnamed[6253]: Warning: nss-myhostname is not installed. Changing the local hostname might make it unresolveable. Please install nss-myhostname!
[ 396.016083] usb 4-4: USB disconnect, device number 3
Further attempts failed, regardless of how the disk was attached:
* directly to powered USB 3 port on the laptop
* to USB 3 port in laptop dock
* via USB 2 hub with external power
[ 409.808551] usb 3-1.1: new high-speed USB device number 4 using xhci_hcd
[ 409.897277] usb 3-1.1: New USB device found, idVendor=152d, idProduct=0569
[ 409.897284] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[ 409.897287] usb 3-1.1: Product: USB to ATA/ATAPI Bridge
[ 409.897290] usb 3-1.1: Manufacturer: JMicron
[ 409.897293] usb 3-1.1: SerialNumber: 4A3337343030383448584B595845
[ 409.897953] usb-storage 3-1.1:1.0: USB Mass Storage device detected
[ 409.898260] scsi8 : usb-storage 3-1.1:1.0
[ 410.897754] scsi 8:0:0:0: Direct-Access Hitachi HTS727575A9E364 PQ: 0 ANSI: 5
[ 410.898406] sd 8:0:0:0: Attached scsi generic sg2 type 0
[ 410.898589] sd 8:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
[ 410.899099] sd 8:0:0:0: [sdb] Test WP failed, assume Write Enabled
[ 410.899549] sd 8:0:0:0: [sdb] Asking for cache data failed
[ 410.899555] sd 8:0:0:0: [sdb] Assuming drive cache: write through
[ 411.509408] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.509446] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[ 411.509453] usb 3-1.1: hub failed to enable device, error -22
[ 411.581221] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.581268] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[ 411.581274] usb 3-1.1: hub failed to enable device, error -22
[ 411.653254] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.669800] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78a9c0
[ 411.669808] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78aa08
[ 411.749480] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.749527] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[ 411.749534] usb 3-1.1: hub failed to enable device, error -22
[ 411.821215] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.821256] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[ 411.821262] usb 3-1.1: hub failed to enable device, error -22
[ 411.893315] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd |
A Hitachi 2.5" disk in USB 3 disk enclosure with JMicron chip fails to be connected on Ubuntu Trusty.
The same system was booted with Utopic Unicorn Beta 2 to verify whether newer kernel resolves the problem. Unfortunatelly it does not.
The disk was properly recognised only the first time it was attached.
[ 346.790756] usb 4-4: new SuperSpeed USB device number 3 using xhci_hcd
[ 346.807293] usb 4-4: New USB device found, idVendor=152d, idProduct=0569
[ 346.807301] usb 4-4: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[ 346.807304] usb 4-4: Product: USB to ATA/ATAPI Bridge
[ 346.807307] usb 4-4: Manufacturer: JMicron
[ 346.807310] usb 4-4: SerialNumber: 4A3337343030383448584B595845
[ 348.477947] usb-storage 4-4:1.0: USB Mass Storage device detected
[ 348.478225] scsi7 : usb-storage 4-4:1.0
[ 348.478395] usbcore: registered new interface driver usb-storage
[ 348.588835] usbcore: registered new interface driver uas
[ 349.475655] scsi 7:0:0:0: Direct-Access Hitachi HTS727575A9E364 PQ: 0 ANSI: 5
[ 349.476095] sd 7:0:0:0: Attached scsi generic sg2 type 0
[ 349.476243] sd 7:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
[ 349.476734] sd 7:0:0:0: [sdb] Test WP failed, assume Write Enabled
[ 349.477219] sd 7:0:0:0: [sdb] Asking for cache data failed
[ 349.477224] sd 7:0:0:0: [sdb] Assuming drive cache: write through
[ 349.760792] sdb: sdb1
[ 349.762218] sd 7:0:0:0: [sdb] Attached SCSI disk
[ 350.097878] EXT4-fs (sdb1): recovery complete
[ 350.098248] EXT4-fs (sdb1): mounted filesystem with ordered data mode. Opts: (null)
[ 350.293120] systemd-hostnamed[6253]: Warning: nss-myhostname is not installed. Changing the local hostname might make it unresolveable. Please install nss-myhostname!
[ 396.016083] usb 4-4: USB disconnect, device number 3
Further attempts failed, regardless of how the disk was attached:
* directly to powered USB 3 port on the laptop
* to USB 3 port in laptop dock
* via USB 2 hub with external power
[ 409.808551] usb 3-1.1: new high-speed USB device number 4 using xhci_hcd
[ 409.897277] usb 3-1.1: New USB device found, idVendor=152d, idProduct=0569
[ 409.897284] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[ 409.897287] usb 3-1.1: Product: USB to ATA/ATAPI Bridge
[ 409.897290] usb 3-1.1: Manufacturer: JMicron
[ 409.897293] usb 3-1.1: SerialNumber: 4A3337343030383448584B595845
[ 409.897953] usb-storage 3-1.1:1.0: USB Mass Storage device detected
[ 409.898260] scsi8 : usb-storage 3-1.1:1.0
[ 410.897754] scsi 8:0:0:0: Direct-Access Hitachi HTS727575A9E364 PQ: 0 ANSI: 5
[ 410.898406] sd 8:0:0:0: Attached scsi generic sg2 type 0
[ 410.898589] sd 8:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
[ 410.899099] sd 8:0:0:0: [sdb] Test WP failed, assume Write Enabled
[ 410.899549] sd 8:0:0:0: [sdb] Asking for cache data failed
[ 410.899555] sd 8:0:0:0: [sdb] Assuming drive cache: write through
[ 411.509408] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.509446] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[ 411.509453] usb 3-1.1: hub failed to enable device, error -22
[ 411.581221] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.581268] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[ 411.581274] usb 3-1.1: hub failed to enable device, error -22
[ 411.653254] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.669800] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78a9c0
[ 411.669808] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88030f78aa08
[ 411.749480] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.749527] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[ 411.749534] usb 3-1.1: hub failed to enable device, error -22
[ 411.821215] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
[ 411.821256] xhci_hcd 0000:00:14.0: Setup ERROR: setup context command for slot 5.
[ 411.821262] usb 3-1.1: hub failed to enable device, error -22
[ 411.893315] usb 3-1.1: reset high-speed USB device number 4 using xhci_hcd
---
ApportVersion: 2.14.7-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: ubuntu 2655 F.... pulseaudio
/dev/snd/controlC0: ubuntu 2655 F.... pulseaudio
CasperVersion: 1.344
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.10
LiveMediaBuild: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140923)
MachineType: Hewlett-Packard HP EliteBook 8770w
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcVersionSignature: Ubuntu 3.16.0-17.23-generic 3.16.3
RelatedPackageVersions:
linux-restricted-modules-3.16.0-17-generic N/A
linux-backports-modules-3.16.0-17-generic N/A
linux-firmware 1.134
Tags: utopic
Uname: Linux 3.16.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/08/2013
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68IAV Ver. F.43
dmi.board.name: 176C
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 50.1C
dmi.chassis.asset.tag: CNU2429ZG3
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68IAVVer.F.43:bd10/08/2013:svnHewlett-Packard:pnHPEliteBook8770w:pvrA1008C11:rvnHewlett-Packard:rn176C:rvrKBCVersion50.1C:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook 8770w
dmi.product.version: A1008C11
dmi.sys.vendor: Hewlett-Packard |
|
| 2014-10-08 06:36:31 |
Matej Kenda |
attachment added |
|
AlsaInfo.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4228060/+files/AlsaInfo.txt |
|
| 2014-10-08 06:36:33 |
Matej Kenda |
attachment added |
|
BootDmesg.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4228061/+files/BootDmesg.txt |
|
| 2014-10-08 06:36:35 |
Matej Kenda |
attachment added |
|
CRDA.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4228062/+files/CRDA.txt |
|
| 2014-10-08 06:36:36 |
Matej Kenda |
attachment added |
|
CurrentDmesg.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4228063/+files/CurrentDmesg.txt |
|
| 2014-10-08 06:36:38 |
Matej Kenda |
attachment added |
|
IwConfig.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4228064/+files/IwConfig.txt |
|
| 2014-10-08 06:36:39 |
Matej Kenda |
attachment added |
|
Lspci.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4228065/+files/Lspci.txt |
|
| 2014-10-08 06:36:41 |
Matej Kenda |
attachment added |
|
Lsusb.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4228066/+files/Lsusb.txt |
|
| 2014-10-08 06:36:43 |
Matej Kenda |
attachment added |
|
ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4228067/+files/ProcCpuinfo.txt |
|
| 2014-10-08 06:36:45 |
Matej Kenda |
attachment added |
|
ProcInterrupts.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4228068/+files/ProcInterrupts.txt |
|
| 2014-10-08 06:36:47 |
Matej Kenda |
attachment added |
|
ProcModules.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4228069/+files/ProcModules.txt |
|
| 2014-10-08 06:36:49 |
Matej Kenda |
attachment added |
|
PulseList.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4228070/+files/PulseList.txt |
|
| 2014-10-08 06:36:51 |
Matej Kenda |
attachment added |
|
RfKill.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4228071/+files/RfKill.txt |
|
| 2014-10-08 06:36:54 |
Matej Kenda |
attachment added |
|
UdevDb.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4228072/+files/UdevDb.txt |
|
| 2014-10-08 06:36:56 |
Matej Kenda |
attachment added |
|
UdevLog.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4228073/+files/UdevLog.txt |
|
| 2014-10-08 06:36:58 |
Matej Kenda |
attachment added |
|
WifiSyslog.txt https://bugs.launchpad.net/bugs/1378401/+attachment/4228074/+files/WifiSyslog.txt |
|
| 2014-10-08 07:19:51 |
Matej Kenda |
attachment added |
|
dmesg-3.17.0-031700-generic.txt https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378401/+attachment/4228188/+files/dmesg-3.17.0-031700-generic.txt |
|
| 2014-10-08 07:20:04 |
Matej Kenda |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2014-10-08 07:22:07 |
Matej Kenda |
attachment added |
|
syslog https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378401/+attachment/4228189/+files/syslog |
|
| 2014-10-08 14:45:48 |
Matej Kenda |
tags |
apport-collected utopic |
apport-collected kernel-bug-exists-upstream utopic |
|
| 2014-10-10 11:24:44 |
penalvch |
tags |
apport-collected kernel-bug-exists-upstream utopic |
apport-collected bios-outdated-f.50 kernel-bug-exists-upstream trusty utopic |
|
| 2014-10-10 11:24:50 |
penalvch |
attachment removed |
ubuntu-bug kernel https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378401/+attachment/4227551/+files/report.txt |
|
|
| 2014-10-10 11:25:31 |
penalvch |
linux (Ubuntu): status |
Confirmed |
Incomplete |
|
| 2014-10-13 08:38:22 |
Matej Kenda |
attachment added |
|
dmesg_bios_F.50.txt https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378401/+attachment/4234020/+files/dmesg_bios_F.50.txt |
|
| 2014-10-13 08:39:06 |
Matej Kenda |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2014-10-13 10:48:13 |
penalvch |
tags |
apport-collected bios-outdated-f.50 kernel-bug-exists-upstream trusty utopic |
apport-collected kernel-bug-exists-upstream latest-bios-f.50 trusty utopic |
|
| 2014-10-13 10:50:18 |
penalvch |
linux (Ubuntu): status |
Confirmed |
Triaged |
|
| 2017-06-11 18:26:48 |
lotharmat |
bug |
|
|
added subscriber lotharmat |
