Unable to Shutdown at dialog or terminal - only restarts

[Michael Lynch]

Toshiba Satellite L775D - S7108

Description: Ubuntu 12.04 LTS
Release: 12.04
Installed Alongside Windows 7 OS
Installed as seperate partition on same hard disc drive

I expect the system to power off when using the shutdown commands and GUI (WM_CLASS(STRING) = "gtk-logout-helper", "Gtk-logout-helper")

Using the shutdown commands in terminal and dialog interfaces only cause my laptop to restart
The only way so far I have found that I can shut down my laptop is to press and hold the power button during reboot (Unsafe) or load other OS to do the restart.

WORKAROUND: My laptop shuts down properly when my AC adapter is NOT plugged in and running on battery power only.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-26-generic 3.2.0-26.41
ProcVersionSignature: Ubuntu 3.2.0-26.41-generic 3.2.19
Uname: Linux 3.2.0-26-generic x86_64
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 1: Generic_1 [HD-Audio Generic], device 0: ALC269VB Analog [ALC269VB Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: michael 1857 F.... pulseaudio
 /dev/snd/controlC0: michael 1857 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Generic'/'HD-Audio Generic at 0xfeb44000 irq 46'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 6
   Simple ctrls : 1
Card0.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Card1.Amixer.info:
 Card hw:1 'Generic_1'/'HD-Audio Generic at 0xfeb40000 irq 16'
   Mixer name : 'Realtek ALC269VB'
   Components : 'HDA:10ec0269,1179fc65,00100100'
   Controls : 18
   Simple ctrls : 10
Date: Mon Jul 2 09:23:17 2012
HibernationDevice: RESUME=UUID=80e74001-2573-4cc4-b770-0515287fa971
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: TOSHIBA Satellite L775D
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-26-generic root=UUID=62212ab7-788d-4498-bb4d-6e5ba0aee2c2 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-26-generic N/A
 linux-backports-modules-3.2.0-26-generic N/A
 linux-firmware 1.79
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/18/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.50
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: TKBSS
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 1.50
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.50:bd10/18/2011:svnTOSHIBA:pnSatelliteL775D:pvrPSK40U-07N00R:rvnPEGATRONCORPORATION:rnTKBSS:rvr1.50:cvnTOSHIBA:ct10:cvrToBeFilledByO.E.M.:
dmi.product.name: Satellite L775D
dmi.product.version: PSK40U-07N00R
dmi.sys.vendor: TOSHIBA

[Michael Lynch (lynchmobjr01)]

I updated the results.log to also include fwts shut_down and fwts method

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.5kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.5-rc5-quantal/

[Michael Lynch (lynchmobjr01)]

I have just comfirmed https://bugs.launchpad.net/ubuntu/+source/linux/+bug/889660/comments/8 with my laptop as well.

My laptop shuts down properly when my AC adapter is NOT plugged in and running on battery power only...

I know its a different bug report but I think knowing the similar instances might be helpful. I ran a comparison with the results.log with AC and running on Battery and both are the same.

[Michael Lynch (lynchmobjr01)]

Well it seems the upstream fixed my keyboard issue so I don't need to report that sometimes the keyboard don't load when Linux starts.... Thats a good thing!

upstream tested file (policy.log)
Forgot to add lspci-vnvn.log so it is attached as well

Let me know if there is anything else I can do to help out!

Thanks!

[penalvch (penalvch)]

Michael Lynch, thank you for reporting this and helping make Ubuntu better. Did this problem occur with prior versions of Ubuntu?

[Michael Lynch (lynchmobjr01)]

I have not, as this is the first time I've ever worked with a Linux OS. Ubuntu 12.04 LTS and the public release of Dibian are the only Linux systems I've tried and even Dibian had the same shutdown issue. I got rid of Dibian because my wireless adapter wasn't picked up to use, so I thought, why not try a different Linux? :)

I looked though the files that say my AC adapter is plugged in or not plugged in. I'm willing to edit those files to show my laptop is NOT plugged in, while it IS plugged in and let you know if it shuts down correctly or not.

Might narrow down the issue? Let me know and I can get started on it!

[Michael Lynch (lynchmobjr01)]

I never reported this bug to Debian developers, but it also affected this build as well. No need to update status or importance as its just a note. Or remove the "affects" Debian... However since both systems are affected, that tells me something is wrong with whatever Ubuntu and Debian share.

As my wireless device wasn't detected by Debian, but was however detected by Ubuntu (Without the need of installing extra packages)

[Michael Lynch (lynchmobjr01)]

So I decided to install a fresh linux on a seperate partition and now I can't get my laptop to shut down at all, even on battery - This is the case with both installs of Ubuntu.

Sometimes my keyboard doesn't work also.

I installed the fresh kernel and updated it with RC5 listed above to use one Ubuntu to edit the other so if I'm provided with recommended changes I can update one system without messing up the other.

BTW, my keyboard stops working after I select the boot option in GRUB and before the login screen loads.

[penalvch (penalvch)]

Michael Lynch, could you please test for this problem in a Lucid Live CD?

[Michael Lynch (lynchmobjr01)]

I am willing to do that if you can provide some instructions and links as I'm looking forward to getting this resolved so I can more fluidly switch between my OS's for different tasks :)

[penalvch (penalvch)]

http://cdimage.ubuntu.com/lucid/daily-live/current/

[Michael Lynch (lynchmobjr01)]

Good morning Christopher, I am currently downloading Ubuntu 10.04.4 LTS (Lucid Lynx) Daily Build ISO and will install it along side Windows 7 as I did with Ubuntu 12.04 LTS.

I will still have Ubuntu 12.04 LTS on its separate partition. Please let me know if I should 'swap' the install.

[Michael Lynch (lynchmobjr01)]

For the sake of not losing Windows 7, (better to be safe than sorry) I installed Ubuntu 10.04.4 LTS (Lucid Lynx) Daily Build on a seperate partition.

Quick breakdown:

Tried running from CD ISO, first time, keyboard loaded, no wireless connection;
Tried shutting down, only restarted;

Tried running from CD ISO, keyboard failed to load, no wireless connection;
Restarted;

Installed Ubuntu 10.04.4 LTS (Lucid Lynx) Daily Build on the seperate partition, when prompted to restart, OS froze had to force shutdown via power button...

Started computer, keyboard failed to load could not select OS to load at bootup, forced shutdown again.

Started computer, loaded Ubuntu 10.04.4 LTS (Lucid Lynx) Daily Build with no extra packages/updates, no wireless connection, selected shutdown from GUI, computer restarted.

Selected Windows 7, reporting outcomes.

Please let me know if there is anything else I can do, attachments to add or anything else!

Thanks.

[penalvch (penalvch)]

Michael Lynch, I'm satisfied with your testing comments, no need to attach anything more at this time. Despite this, the issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel . If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about the status. Thanks in advance.

[Michael Lynch (lynchmobjr01)]

I have added this bug to the Linux Kernel bug team
https://bugzilla.kernel.org/show_bug.cgi?id=44971

[penalvch (penalvch)]

Michael Lynch, regarding your laptop model line, what is it specifically (ex. Toshiba Satellite L775D-S5104)?

[Michael Lynch (lynchmobjr01)]

Good morning! It is a Toshiba Satellite L775D - S7108

[penalvch (penalvch)]

Michael Lynch, a Precise and Quantal test kernel has been built with commit b7e38304 applied. The test kernels are available from:

Precise: http://people.canonical.com/~jsalisbury/lp1048631/precise/
Quantal: http://people.canonical.com/~jsalisbury/lp1048631/quantal/

Can you test those kernels and post back if they resolve this bug?

Thanks in advance!

[Michael Lynch (lynchmobjr01)]

Sorry Christopher,

About 5 months ago I lost my hard drive on my laptop due to a power supply
issue, it was fixed recently but I have not installed another Linux on my
laptop as of yet...

Thank you very much for thinking of me and my issue with Ubuntu and
forwarding this possible bug fix!! Perhaps in the near future I will try
Linux again :)

Sincerely,

Michael Lynch

-----Original Message-----
From: Christopher M. Penalver
Sent: Tuesday, January 08, 2013 4:42 PM
To: <email address hidden>
Subject: [Bug 1020203] Re: Unable to Shutdown at dialog or terminal -
onlyrestarts

*** This bug is a duplicate of bug 1048631 ***
    https://bugs.launchpad.net/bugs/1048631

Michael Lynch, a Precise and Quantal test kernel has been built with
commit b7e38304 applied. The test kernels are available from:

Precise: http://people.canonical.com/~jsalisbury/lp1048631/precise/
Quantal: http://people.canonical.com/~jsalisbury/lp1048631/quantal/

Can you test those kernels and post back if they resolve this bug?

Thanks in advance!

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1020203

Title:
  Unable to Shutdown at dialog or terminal - only restarts

Status in The Linux Kernel:
  Confirmed
Status in “linux” package in Ubuntu:
  Triaged
Status in “linux” package in Debian:
  New

Bug description:
  Toshiba Satellite L775D - S7108

  Description: Ubuntu 12.04 LTS
  Release: 12.04
  Installed Alongside Windows 7 OS
  Installed as seperate partition on same hard disc drive

  I expect the system to power off when using the shutdown commands and
  GUI (WM_CLASS(STRING) = "gtk-logout-helper", "Gtk-logout-helper")

  Using the shutdown commands in terminal and dialog interfaces only cause
my laptop to restart
  The only way so far I have found that I can shut down my laptop is to
press and hold the power button during reboot (Unsafe) or load other OS to
do the restart.

  WORKAROUND: My laptop shuts down properly when my AC adapter is NOT
  plugged in and running on battery power only.

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.2.0-26-generic 3.2.0-26.41
  ProcVersionSignature: Ubuntu 3.2.0-26.41-generic 3.2.19
  Uname: Linux 3.2.0-26-generic x86_64
  NonfreeKernelModules: fglrx
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 2.0.1-0ubuntu8
  Architecture: amd64
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 1: Generic_1 [HD-Audio Generic], device 0: ALC269VB Analog [ALC269VB
Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER PID ACCESS COMMAND
   /dev/snd/controlC1: michael 1857 F.... pulseaudio
   /dev/snd/controlC0: michael 1857 F.... pulseaudio
  Card0.Amixer.info:
   Card hw:0 'Generic'/'HD-Audio Generic at 0xfeb44000 irq 46'
     Mixer name : 'ATI R6xx HDMI'
     Components : 'HDA:1002aa01,00aa0100,00100200'
     Controls : 6
     Simple ctrls : 1
  Card0.Amixer.values:
   Simple mixer control 'IEC958',0
     Capabilities: pswitch pswitch-joined penum
     Playback channels: Mono
     Mono: Playback [on]
  Card1.Amixer.info:
 ...