Ubuntu

system freeze while accessing DVD drive

Reported by Pichalsi on 2006-12-10
122
This bug affects 3 people
Affects Status Importance Assigned to Milestone
Linux
Invalid
High
hal (Ubuntu)
Undecided
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linux (Ubuntu)
Undecided
Unassigned
linux-source-2.6.20 (Ubuntu)
Medium
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linux-source-2.6.22 (Ubuntu)
Undecided
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Bug Description

Hi i have Kubuntu Feisty with newest kernel, however the same thing happened with older kernel 2.6.18 but i think i doesnt in 2.6.17 (never happened to me). I use the 2.6.19-7 from time it came out but this happened to me today for the first time but i remember it happened more often in older kernels. What happens is : my computer freezes, CPU goes to 99% and it only responds for like 1 second from 15 seconds, top said all CPU was used by hald-addon-stor, so i killall-ed it and now computer goes on. Dmesg was repeating

[ 681.880000] hdb: status timeout: status=0xd0 { Busy }
[ 681.880000] ide: failed opcode was: unknown
[ 681.880000] hdb: drive not ready for command

and also once

[ 532.972000] BUG: soft lockup detected on CPU#0!

The hdb is my DVD writer in laptop Asus A6Vm (dont think it can be SATA (but im not sure) cuz my HDD is only 4200 rpms).

Laurent (laurent-goujon) wrote :

Same problem on my asus laptop A6T. My DVD Writer is /dev/hda and I got the same messages and also hald-addon-storage eating all CPU.

Checked all my logs on /var/log but didn't find anything before the first "hda status timeout" message which might have caused this.

I suspect sata_nv but didn't try yet to disable adma

Pichalsi (pichalsi) wrote :

So the bug is probably in HAL? Its pretty annoying cause it takes me around minute to kill the process and I after killing it my I cant mount my DVD because everytime I try mount the same message starts appearing and everything freezes like before... However Im not sure if it hasn't been fixed lately cause I didnt experience it for like a week now.

Pichalsi (pichalsi) wrote :

Well it just happen twice today so the bug is still there.

Brian Murray (brian-murray) wrote :

Thanks for your bug report. Could you please add the ouput of 'lspci -vv' and 'dmesg' to your bug report?

Pichalsi (pichalsi) wrote :
Pichalsi (pichalsi) wrote :

Well, I just installed Ubuntu Feisty Herd 3 clean install and am still waiting for it to happen, so this dmesg is without the errors.

Brian Murray (brian-murray) wrote :

It seems there was crash, "Core dump to |/usr/share/apport/apport.6761 pipe failed", can you check and see if you have a crash report in /var/crash?

Pichalsi (pichalsi) wrote :

I looked into /var/crash but nothing is there and also that error doesnt show up now. That dmesg I posted before was from first run after install... But the lockups are here now again, but I dont have to killall anything, computer freezes for a few seconds, prints few messages to tty1 where i logged in and then works ok. However it happens more often than before and as far as i can tell only when some program is writing to hda (simple rm in gnome terminal, closing gedit or gaim). Here is another dmesg, the ata1: and sda: messages are printed to tty when the laptop hangs.

Changed in linux-source-2.6.20:
assignee: brian-murray → nobody
status: Needs Info → Confirmed
Changed in linux-source-2.6.20:
assignee: nobody → ubuntu-kernel-team
importance: Undecided → Medium
Download full text (3.5 KiB)

I've been having this pretty same problem since I got this laptop. I don't know if it's a software (driver) or hardware (drive, firmware) problem, but it's completely annoying. In Ubuntu Edgy with kernels 2.6.17 it just freezed and I had nothing to do but reboot the computer and I could not see kernel messages. The freeze was step by step: first music (amarok. alsa) stopped, then only I could move the mouse but it didn't answer to mouseover or mouseclick events, and finally (when I pressed a keyin the keyboard or after some seconds) it freezed completely and I had to hit the reboot button.

Now I've switched to Ubuntu Feisty and it doesn't freeze anymore, but it gets really slow and as you said the system only answers 1 out of every 15 seconds. But now that's better because I can still see dmesg, and I see this message repeated all the time:

[45395.837435] hdc: status timeout: status=0xd0 { Busy }
[45395.837441] ide: failed opcode was: unknown
[45395.837726] hdc: drive not ready for command

Same as you. Sometimes music plays but nothing else works (not even mouse) for ~14 seconds. It usually works like this: it freezes for a while. Then I move the mouse to konsole and click, and I wait 15-30 seconds for it to show. Then I start typing dmesg and I hit enter and it freezes for a while again. After 15 senconds dmesg letters are shown in konsole, and freezes one time more before showing dmesg output, and once more when showing it. After that, I execute halt and I got for coffee because as you can imagine, it takes a while also to shutdown. By the way, there was never any cdrom in the drive!

It seems to me that there's somekind of kernel process getting very busy with extreme priority abusing of it. Probably kernel scheduling has changed a bit in kernel 2.6.20 and now it doesn't let this process own the CPU for more than X seconds, but because of the high priority of the process, it gets back the CPU very fast everytime it can, for example when I hit a key in the keyboard and it produces an interrupt. But this is all speculation.

This is my kernel:
root@palobajo:~# uname -a
Linux palobajo 2.6.20-12-generic #2 SMP Wed Mar 21 20:55:46 UTC 2007 i686 GNU/Linux

Now what's funny is that when writting this message the error appeared again, but this time it was different. First there was a CDROM in the drive, but it was not being used. But the funny thing is that after the related synthoms appeared for about 5mins, it ejected the cdrom and got solved. After watching dmesg, I saw that it now only ejected the cdrom but also disabled DMA in the drive, and this is what solved the situation.

See:
root@palobajo:~# dmesg | tail
[ 8613.842944] ide: failed opcode was: unknown
[ 8613.842952] hdc: drive not ready for command
[ 8618.896114] hdc: status timeout: status=0xd0 { Busy }
[ 8618.896121] ide: failed opcode was: unknown
[ 8618.896129] hdc: drive not ready for command
[ 8623.953288] hdc: status timeout: status=0xd0 { Busy }
[ 8623.953295] ide: failed opcode was: unknown
[ 8623.953306] hdc: DMA disabled
[ 8623.953344] hdc: drive not ready for command
[ 8624.004671] hdc: ATAPI reset complete

As I don't use the drive that much, I think I'm gonna disable D...

Read more...

One last question: maybe it's not the disabling of DMA what solved the problem, but the "ATAPI reset". Does anyone know how to force an ATAPI reset in case it's needed and it doesn't do it automatically? maybe with hdparm?

It happened again. With DMA off, so I will enable DMA again as it has nothing to do with it. But I've found a way to fix the problem when it happens: switch to a terminal and execute hdparm -w /dev/hdc (or whatever hdX is your drive). It works! Now the next step is to create a daemon that monitors the dmesg output and if it detects the problem, automatically execute the command so it does it automatically. The key line of dmesg output was this one:

[28890.220521] hdc: ATAPI reset complete

The problem is that the problem apears again and again.. there should be a software/firmware fix for this :(. I

t.feige (tfeige) wrote :

Same Problem here. It's an Asus A6T Laptop, too.
Exactly the same Errors, will try to do hdparm -w.
I tried to disable DMA, but I got the same error again.

I disabled the ide_cd & cdrom kernel drivers yesterday and I haven't had freeze problems since then. I know that it's not a solution, but just a temporal workaround for those of use who want to use our laptops. This is what I did:

WARNING! The following steps will disable the cdrom in your system!

1. Add this lines to /etc/modprobe.d/aliases :
alias cdrom off
alias ide_cd off

2. Add this to /etc/rc.local : (the order is important in this case!)
rmmod ide_cd
rmmod cdrom

3. Reboot the system, and next time you boot, check that "lsmod | grep cd" don't give any line with ide_cd or cdrom.

NOTE: If it doesn't work, check that you have no CD/DVD in the drive while booting. ¿?

richhal22 (richhal22) wrote :

I was experiencing similar problems (same "drive not ready for command" error, and the dvd drive would immediately close whenever I tried to open it, like in https://bugs.launchpad.net/ubuntu/+bug/98806). These problems were not fixed by disabling the cdrom and ide_cd modules. I was also receiving the following message several times per second:

device-mapper: ioctl: unable to remove open device sda6

sda6 does not exist on my system, and never has. I also noticed (in top) that the an evms process, and udevd were popping up repeatedly (presumable polling something). I took a hint from http://kristof.willen.be/?q=node/762, and removed the evms and evms-ncurses packages, and the problem was solved.

Ben Edgington (ben-edginet) wrote :

Just wanted to add a "me too" to what Eduardo Robles Elvira said above.

Symptoms identical. Systems identical: Samsung R40, TSSTcorpCD/DVDW TS-L632D DVD drive.
OS is now Feisty. Kernel 2.6.20-15-generic.

dmesg repeats:
[11017.124076] hdc: status timeout: status=0xd0 { Busy }
[11017.124083] ide: failed opcode was: unknown
[11017.124090] hdc: drive not ready for command

Under Edgy system would lock completely about 10mins after inserting a CDROM or DVD and require a hard reboot. Under Feisty I get the same intermittant access that others report, with hald-addon-storage or mount taking all the CPU cycles (on one or both CPUs). Killing the offending process cures it for a while. If no CDROM/DVD is inserted the system performs flawlessly.

Ben

OlivierP (unineurone) wrote :

Another "me too". Feisty 32bit
Acer 9303 Laptop, AMD Turion(tm) 64 X2 Mobile Technology TL-52 CPU
- TSSTcorpCD/DVDW TS-L632D DVD drive
- 2.6.20-15-generic kernel

hald-addon-storage uses 100% CPU, with or without a disc in the drive.

dmesg output:
[16598.216000] hdc: status timeout: status=0xd0 { Busy }
[16598.216000] ide: failed opcode was: unknown
[16598.216000] hdc: drive not ready for command

Workaround (temporary): hdparm -w /dev/hdc
Alternative workaround: killall hald-adon-storage

As to what Ben Edgington said:

Now I don't have any more lockups because I just disabled the DVD drive as I said above (dramatic but works like a charm). But I have to point out that in my Smsung R40 Laptop it *did* freeze even with no media inside the drive.

Any Ubuntu kernel developers hang around here? ;-) It seems that there are a lot of users with the same problem, but no developer showed up yet. Is this bug taken care of ?

Brian Murray:
Sorry, I don' have an interesting /var/crash at the moment, maybe someone can check it after executing a workaround (pick one ;-) after a lockup.

Benedikt Bär (beniwtv) wrote :

I also can confirm this bug.

I have an HP Pavilion dv6106eu with a TSSTcorpCD/DVDW TS-L632D.

Killing hald-addon-storage: polling /dev/hda brings the system back to normal working speed.

This is really annoying.

From what I've seen on the internet, these drives do incorrectly report "Incompatible medium installed" instead of "No medium installed".

But in any cases, please find a fix. Windows can deal just fine with the drive.

l7or (l7or) wrote :

I can confirm this bug with a TSSTcorpCD/DVDW SN-S082D using Gentoo Linux (hald-0.5.7.1-r3, linux-2.6.20.4/linux-2.6.21.1 - both kernels based on the kernel.org-vanilla-sources)

Extra info & another confirmation:

I have an ASUS A6R laptop. I also can confirm the error described above. I have feisty with latest updates.

The following info may be useful to someone:
I can view a movie for hours without the bug appearing - the bug has never happened while dvd movie playing (or at dvd movie on screen menu). The bug only appears if dvd media is in the drive but I'm not viewing the movie (ie. media in drive but drive inactive) - in this case the bug appears very quickly (within 10 minutes). With no media in dvd drive bug has never occurred.

Bruno Santos (bsantos) wrote :

I'm having this after recording 2 DVDs on a TSSTcorpCD/DVDW TS-H552B. The first burns ok but when writing the next DVD the system slows to a crawl. I was able to pin point the issue to hald-addon-storage and also get those kernel errors, but it is hald-addon-storage that slows the system down.

Correction to my previous post 2007-05-02:

I have just had the bug occur when no media is in dvd drive (hdd). First time.
This is probably irrelevant-----The only change to my system is the recent addition of an nfs read-only mount.
However, the bug is the same as reported numerous times above ie. related to: hdd status timeout ;ide failed opcode; dvd drive (hdd) not ready for command.

Just for you to know, since I disabled the DVD drive as I mentioned above, I haven't had any more problems :P But I cannot use the DVD drive of course (which I don't use much thanksfully).

Alban (alban-menard) wrote :

I tried linux-image2.6.22 (from gusty) and the problem is still happening

TEMPORARY SOLUTION
You can try(at your own risk because it reset IDE device)
sudo hdparm -w /dev/hdX (replace X with the letter of your drive)
and after to SET DMA because the reset unset it
sudo hdparm -d 1 /dev/hdX (replace X with the letter of your drive)
After that i didn't get anymore errors but my drive wasn't detect by gnome( serpentine & brasero)
To perform a detection of your drive do (or invert i don't remember which one depends on the other)
sudo rmmod cdrom ide_cd
sudo modprobe cdrom ide_cd

Eddie Hung (eddieh) wrote :

I can confirm this, using the latest feisty, clean install using final cd. This is a pretty serious issue: I suggest that the priority to this is changed to high? New users to feisty could perceive this as instability and be put off instantly... (not to mention it's damn annoying for everyone else!)

Alban (alban-menard) wrote :

Update to my precedent post! Its only happening under x86_64 (amd64)
I just tried an i386 version of feisty and my writer is working

Just to inform my platform is based on nforce4 and my writer is a Plextor 740A and it was working great with dapper and edgy (64bits) The problem started with feisty 64bits in my case

Patrick Salami (pat-entitycom) wrote :

I have the same problem; resetting the drive doesn't help. The problem occurs on Feisty with the latest updates on an Intel x86_64. I used multiple drives to test it, and the problem occurs with each drive, so it seems to be drive-independent. The problem just occurred, I don't know what caused it. The only thing that changed is that I updated some packages. I don't where the activity of the adept update manager is logged, if someone know how to find that, I can post which packages I updated before noticing the problem.
The output of dmesg and lspci is attached.

Patrick Salami (pat-entitycom) wrote :

Also, when I try to mount the drive, I get the following error:

$ sudo mount -v /dev/hda

mount: block device /dev/hda is write-protected, mounting read-only
mount: wrong fs type, bad option, bad superblock on /dev/hda,
       missing codepage or other error
       In some cases useful info is found in syslog - try
       dmesg | tail or so

Patrick Salami (pat-entitycom) wrote :

I can confirm that this is happening on x86_64 running Feisty with the latest updates.

<b>[SOLUTION]</b> However, I noted that the default installation does not come with the libdvdcss3 package (for legal reasons), which is required to read encrypted DVDs. After installing it per instructions at http://www.debuntu.org/how-to-play-d...r-ubuntu-linux. After that, everything worked fine for all of my drives. :-D

Eddie Hung (eddieh) wrote :

A little more information from me, then:
I'm running the 32 bit build, and this problem is present - which means it's not unique to 64 bit.
I have two SATA drivers which appear as /dev/sda1 and sda2, and I have two CD drives, each on their own IDE channel as master: /dev/hda and /dev/hdc. Currently, it is /dev/hda (the older of the two drives, a Pioneer DVD-120S) which produces these errors.
This drive has no problems inside Windows XP.

Harold (harold-v) wrote :

Hi,
 I also have exactly the same problem with the same dvd drive on a fresh ubuntu install.
If I leave the cd drive open I do not have any problems. (I suppose the bug happens when automount wakes up)

Harold (harold-v) wrote :

I forgot to say that when it bugs I cannot do anything, the only solution is to shutdown pressing a long time on the shutdown button..

Ok, I really think that the problem occurs because your system is trying to
read an encrypted DVD but you don't have the required libdvdcss3 package
installed. I had the same problem and after I installed that package,
everything worked fine. Have you tried using a non-encrypted DVD?
Someone who is currently experiencing this problem should try using a
self-burned DVD to test if this is indeed the cause of the problem. Further,
try installing the libdvdcss3 package and post here if the issue is resolved
or if it still persists. If we can isolate it to that problem, a fix should
be forthcoming.

--Patrick

This doesn't happen only on encrypted DVD. It happens and in self-burned media. I haven't tried installing libdvdcss3 but not having a DVD inside the drive, seems not to cause a system freeze.

Hi

I have exactly this problem (Asus A6000, i386 feisty clean install) and it still happens after installing libdvdcss. Please not that it also happens while I'm not watching DVD and with CD roms or audio CDs in the drive. This indicates that it is not related to libdvdcss. It didn't lock up (yet?) when the drive is open, so I'm keeping it open until some kind of fix appears :).

-- Mat

can you post the tail of dmesg after the system starts to hang? Or if that's
not possible, try attaching /var/log/messages. Seeing your specific error
messages can probably help us identify the problem. I always got an error
when I first insert the media, saying that a particular block could not be
read, are you getting that too? Also, is your system locking up even if
there is no disk in the drive? It sounds like you can only work normally if
the drive is open, correct?

On 5/20/07, Jon <email address hidden> wrote:
>
> This doesn't happen only on encrypted DVD. It happens and in self-burned
> media. I haven't tried installing libdvdcss3 but not having a DVD inside
> the drive, seems not to cause a system freeze.
>
> --
> Feisty freeze, kernel (?) tries to access DVD drive
> https://bugs.launchpad.net/bugs/75295
> You received this bug notification because you are a direct subscriber
> of the bug.
>

--
Patrick Salami | http://patrick.salami.name | 858.605.4580
------------------------------------------------------------------------
Entity Communications, LLC | http://entitycom.net

I'm attaching the relevant part of /var/log/messages

Some information about the drive:
mathias@angela:~$ dmesg |grep hdb
[ 3.184990] ide0: BM-DMA at 0xffa0-0xffa7, BIOS settings: hda:DMA, hdb:DMA
[ 3.926314] hdb: TSSTcorpCD/DVDW TS-L632D, ATAPI CD/DVD-ROM drive
[ 6.064000] hdb: ATAPI 24X DVD-ROM DVD-R-RAM CD-R/RW drive, 2048kB Cache, UDMA(33)

Mathias, the problem that you're having is not exactly the same as the one I
had, I don't think, but I've had a similar problem: it looks like you're
using an SMP kernel, which, I have noticed sometimes hangs because of IRQ
timing issues. I'm not quite sure what causes this, but the consensus seems
to be that it has something to do with CPU time scaling. Sometimes these
lockups happen after you change your CPU time scaling scheme using a power
manager app (for example from Ondemand to Performance). Try disabling time
scaling and see if the problem persists. Also, if you are running any
application that affects IRQ timing, such as irqbalance, try disabling it. I
had a similar problem and it appears to have gone away after I disabled
irqbalance.

On 5/20/07, Mathias Weyland <email address hidden> wrote:
>
> I'm attaching the relevant part of /var/log/messages
>
> Some information about the drive:
> mathias@angela:~$ dmesg |grep hdb
> [ 3.184990] ide0: BM-DMA at 0xffa0-0xffa7, BIOS settings: hda:DMA,
> hdb:DMA
> [ 3.926314] hdb: TSSTcorpCD/DVDW TS-L632D, ATAPI CD/DVD-ROM drive
> [ 6.064000] hdb: ATAPI 24X DVD-ROM DVD-R-RAM CD-R/RW drive, 2048kB
> Cache, UDMA(33)
>
>
> ** Attachment added: "/var/log/messages as requested"
> http://librarian.launchpad.net/7722255/messages
>
> --
> Feisty freeze, kernel (?) tries to access DVD drive
> https://bugs.launchpad.net/bugs/75295
> You received this bug notification because you are a direct subscriber
> of the bug.
>

--
Patrick Salami | http://patrick.salami.name | 858.605.4580
------------------------------------------------------------------------
Entity Communications, LLC | http://entitycom.net

This is what I get when having the error which is completely unrelated to libdvdcss and also occurs when having CDs or unencrypted DVDs in the drive:

May 16 20:05:26 notebook hdc: status timeout: status=0xd0 { Busy }
May 16 20:05:26 notebook ide: failed opcode was: unknown
May 16 20:05:26 notebook hdc: drive not ready for command
May 16 20:05:26 notebook login(pam_unix)[4572]: session opened for user root by (uid=0)
May 16 20:05:31 notebook hdc: status timeout: status=0xd0 { Busy }
May 16 20:05:31 notebook ide: failed opcode was: unknown
May 16 20:05:31 notebook hdc: drive not ready for command
May 16 20:05:31 notebook login[4798]: ROOT LOGIN on 'tty1'
May 16 20:05:36 notebook hdc: status timeout: status=0xd0 { Busy }
May 16 20:05:36 notebook ide: failed opcode was: unknown
May 16 20:05:36 notebook hdc: drive not ready for command

The error messages appear exactly every 5 seconds and it needs some time until you manage to log in as 'root'. After having killed hald-addon-storage, everything works fine again. The other problems with regard to libdvdcss are unrelated to this bug. Is there anyone who doesn't have a Samsung (TSSTcorp) drive and also gets the above error messages that continue at 100% cpu usage until hald-addon-storage is killed? Otherwise, I'd say the bug is somehow related to Samsung drives that don't seem to be linux compatible at the moment...

Hi Patrick

I perfectly agree with you that my problem and yours are quite different. However, I believe that several people who committed to this bugreport are experiencing the same or a very similar problem than I do. I am going to disable the ondemand governor as soon as I have time to investigate a bit more.

-- Mat

Changed in linux:
status: Unknown → Confirmed
Martin Pitt (pitti) on 2007-06-13
Changed in hal:
status: Unconfirmed → Rejected
Changed in linux:
status: Confirmed → In Progress
Changed in linux:
status: In Progress → Incomplete
Changed in linux:
status: Incomplete → Confirmed
60 comments hidden view all 140 comments

From what I can ascertain the "SONY DVD DW-D26A" is not a SONY drive. It appears to be a re-badged Lite-On SOHW-1673S. See here for more details:
http://www.linuxquestions.org/hcl/showproduct.php?product=3441&cat=all

One previous person also reported this problem with a Lite-On drive but no model ID was supplied (see Bogolisk 2007-07-24 above). The diagnostic error message reported is consistent with this bug:
hdd: DMA timeout retry
hdd: timeout waiting for DMA
hdd: status timeout: status=0xd0 { Busy }
ide: failed opcode was: unknown
hdd: drive not ready for command

So, yes, it does seem that there may be some Lite-On drives experiencing this problem. A comparison of kernel logs for the bug between Lite-On & TSSTcorp would be interesting. This Lite-On drive appears to have caused problems for both Linux & MSWindows systems. A quick web search shows that numerous MSWindows users have had trouble with the Lite-On SOHW-1673S (very high failure rate when burning DVDs). Firmware upgrade is widely reported as the solution for MSWindows users. Firmwares JYS2 & possibly a JYS3 are available (see here:
http://forum.rpc1.org/dl_firmware.php?download_id=2081

Some other drives that may have trouble (very few reports)
TSSTcorp CD/DVDW SH-S183L [bug with SB01 : SB02 (28/6/07) is available from Samsung]
TSSTcorp CD/DVDW SN-S082D [SS03 (4/3/07) firmware upgrade fixed bug - note:there are two (csel=high or low) firmwares for this drive]
TSSTcorp CD/DVDW TS-H552B [TS12 seems to be latest in long line of firmware upgrades]

However, almost all reported drives exhibiting this problem are TSSTcorpCD/DVD TS-L632D optical drives.

Also note that this bug commentary is not the only report of this or similar bugs with the TSSTcorpCD/DVD TS-L632D.

Bug #75295 mostly reports on the bug concerning IDE connections
Bug #84603 mostly concerns PCs with SATA connections
Bug #117441 concerns System76 PCs.

Nearly all reported optical drive models in the above three listed bugs (and their included duplicate bugs) are TSSTcorpCD/DVD TS-L632D.

Furthermore, all those with TS-L632D who have done a firmware upgrade to SC03 or SC04 have reported that it fixed the bug.

I'm wondering if this is connected to Bug #119258 K3B is freezing system AFTER burning DVD.

I'm seeing the problem on the following Hardware
CPU - Athlon XP 2800
Motherboard Gigabyte 7vaxp
DVD - Pioneer 110D
OS - Ubuntu Feisty
Kernel - 2.6.20-16-generic

When I burn a DVD under k3b i get a freeze for about 5 seconds as it switches from burn to verify and the following output in /var/log/messages

[928813.142234] hdc: irq timeout: status=0xd0 { Busy }
[928813.142242] ide: failed opcode was: unknown
[928818.136827] hdc: status timeout: status=0xd0 { Busy }
[928818.136830] ide: failed opcode was: unknown
[928818.136834] hdc: drive not ready for command
[928822.583541] BUG: soft lockup detected on CPU#0!
[928822.583575] [<c015354c>] softlockup_tick+0x9c/0xf0
[928822.583589] [<c0130643>] update_process_times+0x33/0x80
[928822.583598] [<c01154b0>] smp_apic_timer_interrupt+0x70/0x80
[928822.583607] [<c01042f8>] apic_timer_interrupt+0x28/0x30
[928822.583619] [<c0262543>] ide_inb+0x3/0x10
[928822.583625] [<c02639b0>] ide_wait_stat+0xf0/0x140
[928822.583633] [<c0261331>] ide_do_request+0x301/0x9e0
[928822.583643] [<c0116ccf>] unmask_IO_APIC_irq+0x1f/0x40
[928822.583650] [<c0154712>] default_enable+0x12/0x20
[928822.583654] [<c01546ad>] check_irq_resend+0x1d/0x70
[928822.583660] [<c0154345>] enable_irq+0xc5/0xd0
[928822.583668] [<f8a1b6b0>] cdrom_newpc_intr+0x0/0x350 [ide_cd]
[928822.583678] [<c0262349>] ide_timer_expiry+0xc9/0x2c0
[928822.583686] [<c0262280>] ide_timer_expiry+0x0/0x2c0
[928822.583690] [<c012f74f>] run_timer_softirq+0x12f/0x1a0
[928822.583700] [<c012b422>] __do_softirq+0x82/0x100
[928822.583711] [<c012b4f5>] do_softirq+0x55/0x60
[928822.583715] [<c01154b5>] smp_apic_timer_interrupt+0x75/0x80
[928822.583720] [<c01042f8>] apic_timer_interrupt+0x28/0x30
[928822.583725] [<c0101e00>] default_idle+0x0/0x60
[928822.583734] [<c011c092>] native_safe_halt+0x2/0x10
[928822.583742] [<c0101e3d>] default_idle+0x3d/0x60
[928822.583745] [<c0101409>] cpu_idle+0x49/0xd0
[928822.583750] [<c03d97f5>] start_kernel+0x365/0x420
[928822.583759] [<c03d9230>] unknown_bootoption+0x0/0x260
[928822.583770] =======================
[928823.133216] hdc: status timeout: status=0xd0 { Busy }
[928823.133218] ide: failed opcode was: unknown
[928823.133221] hdc: drive not ready for command

I have attached a list of the currently loaded modules.

bartoszopka (bartoszopka) wrote :

I have Asus A6JC with TSSTcorpCD/DVD TS-L632D drive.

Previously I updated firmware from AS05 to AS99 but it didn't solve the problem.
I didn't know about -nocheck option that allows to install firmware from other manufacturer :)

Following instructions posted above by Gareth
https://bugs.launchpad.net/ubuntu/+source/linux-source-2.6.20/+bug/75295/comments/97
i installed SC03 firmware and it seems to be working for me both on feisty and gutsy.

Yeah! Thank you Gareth! This was really annoying issue.

I have an Asus S96S with TSSTcorpCD/DVDW TS-L632D drive.

I'd been running it for about a week now without incident, when this rather nasty bug appeared from nowhere. I wasn't using the drive and there was nothing in it.

I tried everything I could think of, but in the end it was just too unresponsive, so I had to reset the computer.

Thanks a lot to those who have found the solution! I am glad that it has only happened to me once, and hopefully never again...

Brezhonneg (fricompte) wrote :

Forgive me if I'm wrong, but I believe I am seeing the same bug, with a different drive though.
The bug description in my case is quite simple: my dmesg shows an endless list of

[19145.388805] hda: drive not ready for command
[19145.388837] hda: status error: status=0x59 { DriveReady SeekComplete DataRequest Error }
[19145.388842] hda: status error: error=0x40 { LastFailedSense=0x04 }
[19145.388845] ide: failed opcode was: unknown

The list usually starts after a message pops up on my screen saying a new medium was detected (though I was not using the DVD drive in any manner). This seems completely unpredictable. hdparm -w successfully stops the error message list. Unmounting the ghost medium does nothing. The system is still normally responsive when the bug occurs.

I'm using Kubuntu gutsy x86_64.
uname -r
2.6.22-14-generic

Relevant output of smartctl -a /dev/hda
Device Model: MATSHITADVD-RAM UJ-850S
Serial Number: HA32 037777
Firmware Version: 1.05
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 6
ATA Standard is: Exact ATA specification draft version not indicated
SMART support is: Unavailable - Packet Interface Devices [this device: CD/DVD] don't support ATA SMART

I'll be glad to provide any requested information.

Update dvd device firmware .....................................[OK]
no more freeze from Feisty.......................................[OK]

So no more problems with this issue. Thats all folks ;)

Regards

> From: <email address hidden>
> To: <email address hidden>
> Date: Tue, 27 Nov 2007 09:36:54 +0000
> Subject: [Bug 75295] Re: Feisty freeze, kernel (?) tries to access DVD drive
>
> Forgive me if I'm wrong, but I believe I am seeing the same bug, with a different drive though.
> The bug description in my case is quite simple: my dmesg shows an endless list of
>
> [19145.388805] hda: drive not ready for command
> [19145.388837] hda: status error: status=0x59 { DriveReady SeekComplete DataRequest Error }
> [19145.388842] hda: status error: error=0x40 { LastFailedSense=0x04 }
> [19145.388845] ide: failed opcode was: unknown
>
> The list usually starts after a message pops up on my screen saying a
> new medium was detected (though I was not using the DVD drive in any
> manner). This seems completely unpredictable. hdparm -w successfully
> stops the error message list. Unmounting the ghost medium does nothing.
> The system is still normally responsive when the bug occurs.
>
> I'm using Kubuntu gutsy x86_64.
> uname -r
> 2.6.22-14-generic
>
> Relevant output of smartctl -a /dev/hda
> Device Model: MATSHITADVD-RAM UJ-850S
> Serial Number: HA32 037777
> Firmware Version: 1.05
> Device is: Not in smartctl database [for details use: -P showall]
> ATA Version is: 6
> ATA Standard is: Exact ATA specification draft version not indicated
> SMART support is: Unavailable - Packet Interface Devices [this device: CD/DVD] don't support ATA SMART
>
> I'll be glad to provide any requested information.
>
> --
> Feisty freeze, kernel (?) tries to access DVD drive
> https://bugs.launchpad.net/bugs/75295
> You received this bug notification because you are a direct subscriber
> of the bug.

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In response to Brezhonneg (above):

The issue you reported is not this bug. This bug report is tightly defined by the "status timeout: status=0xd0" error and an unresponsive PC on about a 5 second cycle.

The following may help:
See Bug #129708
See Bug #113144
See https://answers.launchpad.net/ubuntu/+question/10747

See similar error report for HP laptop with Redhat at (although no help is provided):
http://www.stearns.org/doc/hp-dv9225us-fedora-6.html

If the above doesn't help then consider filing a new bug report (if this is a feisty-gutsy regression then clearly mark this, include comprehensive PC hardware details & dmesg report).

gmayer (gunther-mayer) wrote :

I just wanted to say that I managed to get rid of lots of weird ata soft resets and other related problems (see bug 104581) thanks to Tom's instructions using two flash drives. I'm on a Samsung Q35 laptop with the notorious TSSTcorp TS-L632D DVD writer (used to be firmware_version SC02, now SC04, downloaded). I have no Windows partition as I completely nuked it a while back, I'm an Ubuntu purist ;-). The FreeDOS's USB drivers work perfectly on my laptop too so that I had no problem accessing once I had booted from the first flash drive.

So I can vouch for Tom's instructions and would consider them as generic as long the reader has the same drive as above and no access to a Windows partition. For those folks still dependent on Windows the above instructions are probably easier.

gmayer (gunther-mayer) wrote :

To expand on my previous post: It was in relation to Gareth's comment above (2007-08-25, https://bugs.launchpad.net/linux/+bug/75295/comments/97), specifically the bit about what the folks like me without a Windows partition should do, referring to a post by Thomas Aaron in bug 117441.

I've no been going strong for three days without issues, seems like that DVD writer firmware upgrade did wonders indeed.

On Wednesday 28 November 2007 03:06:37 Gareth Fitzworthington wrote :
> In response to Brezhonneg (above):
>
> The issue you reported is not this bug. This bug report is tightly
> defined by the "status timeout: status=0xd0" error and an unresponsive
> PC on about a 5 second cycle.
>
> The following may help:
> See Bug #129708
> See Bug #113144
> See https://answers.launchpad.net/ubuntu/+question/10747
>
> See similar error report for HP laptop with Redhat at (although no help is
> provided): http://www.stearns.org/doc/hp-dv9225us-fedora-6.html
>
> If the above doesn't help then consider filing a new bug report (if this
> is a feisty-gutsy regression then clearly mark this, include
> comprehensive PC hardware details & dmesg report).

Thank you very much for your kind response, I will do my best to make my
report fit to where it belongs.

Cheers

I have the very same issue with Ubuntu Gutsy Gibbon.

My computer has the following hardware
AMD Opteron 146 64 bits Microprocessor
ASUS A8N-E SLI Motherboard
SATA II Western Digital Caviar 250 GB Hard Disk
ASUS DVDRW-1608P2S DVD Rewriter / Reader Dual Layer With Firmware version 1.06
ASUS DVD-E616A2 DVD Reader Dual Layer with Firmare version 1.03

Kernell 2.6.22-14-generic

I got the following error on bootup:

"hdd: drive not ready for command" (hdd is the DVD Reader)

Sometimes the machine freezes for minutes and mnutes trying to read the DVD I insert.

A few minutes ago it freezed up and here is what appears on /var/log/messages:
Dec 27 22:46:44 vivasoft kernel: [ 219.400838] hdd: irq timeout: status=0xd0 { Busy }
Dec 27 22:46:44 vivasoft kernel: [ 219.400842] ide: failed opcode was: unknown
Dec 27 22:46:50 vivasoft kernel: [ 224.618806] hdd: status timeout: status=0xd0 { Busy }
Dec 27 22:46:50 vivasoft kernel: [ 224.618810] ide: failed opcode was: unknown
Dec 27 22:46:50 vivasoft kernel: [ 224.618844] Clocksource tsc unstable (delta = 4684610135 ns)
Dec 27 22:46:50 vivasoft kernel: [ 224.621314] Time: acpi_pm clocksource has been installed.
Dec 27 22:46:55 vivasoft kernel: [ 229.825466] hdd: status timeout: status=0xd0 { Busy }
Dec 27 22:46:55 vivasoft kernel: [ 229.825470] ide: failed opcode was: unknown
Dec 27 22:47:00 vivasoft kernel: [ 235.075005] hdd: status timeout: status=0xd0 { Busy }
Dec 27 22:47:00 vivasoft kernel: [ 235.075010] ide: failed opcode was: unknown
Dec 27 22:47:05 vivasoft kernel: [ 240.283225] hdd: status timeout: status=0xd0 { Busy }
Dec 27 22:47:05 vivasoft kernel: [ 240.283229] ide: failed opcode was: unknown
Dec 27 22:47:10 vivasoft kernel: [ 245.491444] hdd: status timeout: status=0xd0 { Busy }
Dec 27 22:47:10 vivasoft kernel: [ 245.491448] ide: failed opcode was: unknown
Dec 27 22:47:16 vivasoft kernel: [ 250.699662] hdd: status timeout: status=0xd0 { Busy }
Dec 27 22:47:16 vivasoft kernel: [ 250.699667] ide: failed opcode was: unknown
Dec 27 22:47:21 vivasoft kernel: [ 255.907882] hdd: status timeout: status=0xd0 { Busy }
Dec 27 22:47:21 vivasoft kernel: [ 255.907887] ide: failed opcode was: unknown
Dec 27 22:47:26 vivasoft kernel: [ 261.116101] hdd: status timeout: status=0xd0 { Busy }
Dec 27 22:47:26 vivasoft kernel: [ 261.116105] ide: failed opcode was: unknown
Dec 27 22:47:26 vivasoft kernel: [ 261.116109] hdd: DMA disabled
Dec 27 22:47:26 vivasoft kernel: [ 261.163718] hdd: ATAPI reset complete
Dec 27 22:47:26 vivasoft kernel: [ 261.455101] VFS: busy inodes on changed media.

and eventually recognized the DVD but sometimes even ubuntu did not recognize my DVD drive at all.

NiksaVel (nikola-leder) wrote :

I have the same problem occuring on my machine - AMD Athlon XP 1600+ /w 512MB RAM on a nforce2 mobo running Linux Mint Daryna - which is essentially gutsy gibbon at it's core.

The problem happens to me when I try to burn a second or third DVD in a row... the system just hangs for 4 secs out of 5 with hald-addon-stor taking up most of the proc. It actually gives the proc. to growisofs now and than (I've tried burning with sys guard proc monitor open to see what happens), and than after a few minutes it settles down with hald-addon-stor taking 46% and growisofs 46%... if I kill hald-addon-stor the comp unlocks immediatelly but I loose access to the drive and the DVD I was burning is unusable - I already have a load of coasters.

I am using LITE-ON DVDRW LH-20A1P KL05 (/dev/hdc, )

NOW HERE'S THE PART NOONE MENTIONED B4:
I don't think this is strictly drive related - I have been using this burner in another comp for the past few months on the same software setup - and it gave me NO TROUBLE WHATSOEVER!!! Only now that I've swapped some hardware around have I started getting this problems... and wasting $$$ in failed DVDs....

I've tried booting with all-ide-generic but it didn't make much difference...

All the solutions I've seen here will help me unlock my comp one way or the other, but if I realise correctly, they will all also break my burning process - essentially not helping me much - I will still mess up every other DVD burn I attempt...

NiksaVel (nikola-leder) wrote :

Here is how I deal with the problem so far:

the workaround here:
http://www.liddicott.com/~sam/?p=79

doesn't really do it for me, because when I start getting this messages and the system is half frozen, my DVD burning is already failed and I'll have to throw away yet another DVD and restart the process.

Now, after every burn I reset the ATAPI drive with:

sudo hdparm -w /dev/hdc
sudo hdparm -d1 /dev/hdc (to turn DMA on again)

NiksaVel (nikola-leder) wrote :

A little update on the problem... it isn't just enough to reset my /dev/hdc, I have to do it just before burning...

I have burnt a DVD yesterday, and did the reset right after the burning process finished.

Sure enough the first DVD I tried to burn today froze up the system again. reset got it back and the second attempt was successful.

nomad (iishere) wrote :

I have the same problem on my laptop Asus A7T
Ubuntu 7.10 x86
it is very annoing to press power button and there is a risk of file system crash :(

dan_linder (dan-linder) wrote :

On my setup I can normally hit the "eject" button on the DVD drive after it has locked up between the burn and verify state, and that normally returns the system to normal (of course it can't verify then).

I'm going to test these DMA settings tonight (/dev/hdb is my DVD):
1: hdparm -d 1 /dev/hdb
2: Adding these lines to /etc/hdparm.conf:
/dev/hdb {
       dma = on
       defect_mana = on
       lookahead = on
       cd_speed = 68
       write_cache = on
}

/dev/scd0 {
        dma = on
        defect_mana = on
        lookahead = on
        cd_speed = 68
        write_cache = on
}

Dan

dan_linder (dan-linder) wrote :

The setting changes (above) plus the latest kernel update (now running 2.6.22-14-generic) didn't fix this.

NiksaVel (nikola-leder) wrote :

I went around this issue by swapping my brand new hi-speed dvd burner for my friends older 16x model... works like a charm now :)

This bug also appears on my friend's PC, with TSSTcorp CDDVDW SH-S202H (Samsung) DVD recorder. The PC's got an Nforce chipset.
Ubuntu version: 7.10, with latest updates. (using KDE)
System nearly freezes while recording DVDs. I can move mouse but I can hardly do anything with it - everything is sluggish and I have to do a hard reset.
I'm attaching logs.

lspci -vvv

/var/log/kern.log

/var/log/syslog

Bug #15424 could be a duplicate.

LeDechaine (ledechaine) wrote :

Sorry, I have no dmesg output, and couldn't verify if hald was the problem. But the same thing happened to me yesterday. Had to do a "hard reset".
The problem seemed to be that I had not installed libdvdcss. That's not a reason for a total system freeze, but well, the DVD played fine after installing this.

I'm using Ubuntu 7.10 (Gutsy) on a P3 866.
My CD/DVD drive is a HL-DT-ST DVDRAM GSA-4160B

~$ uname -a
Linux A99-LeDechaine 2.6.22-14-generic #1 SMP Sun Oct 14 23:05:12 GMT 2007 i686 GNU/Linux

robert shearer (bdaggg) wrote :

yes, same problem here.Total system freeze associated with dvd-rom drive.Also hald-addon storage noted in top as a large user of resources.Hard restart needed.

And having problems with cd burner where the drive has to be revisited after initial recognition. It is found ok at boot up but cannot report discs correctly and begins "hunting" when k3b attempts to verify data on a disc.Application then 'locks' and has to be killed.

Ubuntu 7.10 on a P3 1000. Msi cdrw52. Sony DVD-Rom DDU220E

Another P3 machine with the same os is fine.The difference being that this one was upgraded from Feisty and labels partitions and drives as sda and scd whilst the misbehaving one list drives as hda and disks as hdc, hdd. Is this significant ?

Changed in linux-source-2.6.22:
assignee: nobody → mapping-gp
status: New → Confirmed

Can anybody still experiencing this problem test the following possible solution?
http://linux-ata.org/faq.html#combined
The slow down as a result of the PATA/SATA combination may be causing at least some of the above mentioned problems.
This will probably only affect those with Intel chipsets.

There is a workaround which works in my case: reduce DVD recording speed. My friend records his dvds at 8x and has no problems now. Maybe it's just a hardware issue.

My issue resolved itself after I updated my drives flash version. Check
with your manufacturers to see if there is a later version if you're
experiencing problems.

Dan

--
"Quis custodiet ipsos custodes?" (Who can watch the watchmen?) -- from the
Satires of Juvenal
"I do not fear computers, I fear the lack of them." -- Isaac Asimov (Author)
** *** ***** ******* *********** *************

Changed in linux-source-2.6.22:
assignee: mapping-gp → nobody
pepe (et21) wrote :

> Problem solved for Asus A6Rp laptop --FIRMWARE UPGRADE REQUIRED --

Asus A6 with warranty replaced DVD drive to 'CD/DVDW TS-L632D' with AS05 firmware.
Ubuntu 7.10, randomly freezed for a few seconds with no DVD activity, kern.log snippet follow.

--8<--
Apr 13 13:59:26 flame kernel: [ 1832.172000] ata1.01: qc timeout (cmd 0xa0)
Apr 13 13:59:26 flame kernel: [ 1832.172000] ata1.01: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x2 frozen
Apr 13 13:59:26 flame kernel: [ 1832.172000] ata1.01: cmd a0/00:00:00:00:20/00:00:00:00:00/b0 tag 0 cdb 0x0 data 0
Apr 13 13:59:26 flame kernel: [ 1832.172000] res 51/20:03:00:00:00/00:00:00:00:00/b0 Emask 0x5 (timeout)
Apr 13 13:59:31 flame kernel: [ 1837.212000] ata1: port is slow to respond, please be patient (Status 0xd1)
Apr 13 13:59:36 flame kernel: [ 1842.196000] ata1: device not ready (errno=-16), forcing hardreset
Apr 13 13:59:36 flame kernel: [ 1842.196000] ata1: soft resetting port
Apr 13 13:59:36 flame kernel: [ 1842.556000] ata1.00: configured for UDMA/100
Apr 13 13:59:36 flame kernel: [ 1842.744000] ata1.01: configured for UDMA/33
Apr 13 13:59:36 flame kernel: [ 1842.744000] ata1: EH complete
--8<--

After cross flashing to SC03 the problem disappeared.

BIG thanks Gareth!

audunmb (bergwitz) wrote :

Got an Asus A6KM and followed the instructions above to upgrade firmware. Upgraded first to SC04, and it solved the problem, but my drive couldn't mount DVDs only CDs. I downgraded to SC03 and now I can play DVDs in Windows, but I still can't mount them in Ubuntu. Any suggestions?

vwenberg (vwenberg) wrote :

I have a freezing problem with my TSSTcorp CDDVDW SH-S203N. The system is unusable after any media is inserted. I had to use another older drive to install Kubuntu 8.04. I have updated to the latest firmware as well.

I tried the steps mentioned in the above post on my current Ubuntu Hardy installation. However, the upgrade in firmware gave me a respite for only 2-3 weeks and my system started locking up again, just as it used to before. I could never get uptimes beyond 2 days due to this, and I always had to stay at the system, just in case I had to reboot it. (My system is a laptop). However, I noticed that whenever the system was about to lock up, the hal-daemon process used up a high amount of process in polling my CD Drive, /dev/sdb. So, I have disabled hal polling on the drive by using 'hal-disable-polling --device /dev/sdb'. Ever since then, I have not had any problems about a system lock up.

However, as the polling has been disabled, it has also disabled the auto-mount on my CD Drive, as hal-addon-storage is not working for /dev/sdb. A work around that I use is to enable hal polling temporarily when I use the drive, and disable it once I am done with the drive.

Can someone confirm if this is correct? If it is not, kindly tell me what should I do. I'd be glad to help in fixing this problem.

I forgot to add the following in my earlier post...

uname -a
Linux mustang 2.6.24-21-generic #1 SMP Tue Oct 21 23:43:45 UTC 2008 i686 GNU/Linux

Also attaching my lshw

The 18 month support period for Feisty Fawn 7.04 has reached it's end of life - http://www.ubuntu.com/news/ubuntu-7.04-end-of-life . As a result we are closing the linux-source-2.6.20 task.

Just curious if anyone has tested with the more recent Intrepid Ibex 8.10 release? For now I'll go ahead and open the "linux" kernel task but set it to Incomplete until we get feedback. Thanks.

Changed in linux-source-2.6.20:
status: Confirmed → Won't Fix
Changed in linux:
status: New → Incomplete

In Ubuntu 8.10 (and in 8.04 for that matter) the problem still appears, but instead of being complete system freeze, just a kernel message is shown, and the kernel continues. When it happens in startup I've noticed it's a bit slower starting ubuntu, but other than that, I haven't noticed anything else. I haven't tried burning any cds/dvds because I don't want to waste any cd. This is the kind of message I get:

[ 33.908059] ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen
[ 33.908112] ata1.00: cmd ca/00:08:38:18:b8/00:00:00:00:00/e1 tag 0 dma 4096 out
[ 33.908113] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 33.908199] ata1.00: status: { DRDY }
[ 33.908275] ata1: soft resetting link
[ 34.088531] ata1.00: configured for UDMA/100
[ 34.088542] ata1: EH complete

For the record this problem is now known and documented at kernel.org. See here:
http://ata.wiki.kernel.org/index.php/Known_issues#TSSTCorp_TS-L632D

Stated solution is same as stated above by Gareth Fitzworthington:
https://bugs.launchpad.net/ubuntu/+source/linux-source-2.6.20/+bug/75295/comments/97
but Gareth gives more detailed background and wider set of work-around possibilities.

Per a decision made by the Ubuntu Kernel Team, bugs will longer be assigned to the ubuntu-kernel-team in Launchpad as part of the bug triage process. The ubuntu-kernel-team is being unassigned from this bug report. Refer to https://wiki.ubuntu.com/KernelTeamBugPolicies for more information. Thanks.

I just want to add here that I could solve this problem on my TSSTcorpCD/DVDW SN-S082D (in my transtec LEVIO 210M) by crossflashing it with the SC04 firmware as mentioned above and also at http://kde.blogsite.org/?q=node/11.

I used a FreeDos image on a CF card sitting in an USB reader to do the task. The solution at http://kde.blogsite.org/?q=node/11 uses firmware version SC03, I tried SC04 and it works too.

 The drive identifies itself now as TSSTcorp CD/DVDW TS-L632D.

Thanks

Albrecht

Changed in linux:
status: Confirmed → Invalid
Jim Lieb (lieb) wrote :

This is a bug reported against the ide subsystem that has been deprecated from the mainline kernels.

Changed in linux-source-2.6.22 (Ubuntu):
status: Confirmed → Won't Fix
Jim Lieb (lieb) wrote :

This is a bug reported against the deprecated ide disk subsystem. The libata drivers are now the current PATA/SATA subsystem making this report obsolete.

Changed in linux (Ubuntu):
status: Incomplete → Won't Fix
Changed in linux:
importance: Unknown → High
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