TSSTcorpCD/DVDW TS-L632D - timeout

[wjpwu]

Summary of the problem
ata1.01: ATAPI: TSSTcorpCD/DVDW TS-L632D, ac00, max UDMA/33
00:1f.1 IDE interface [0101]: Intel Corporation 82801G (ICH7 Family) IDE Controller [8086:27df]

Under certain circumstances timeout occurs:
May 9 10:19:07 user kernel: [ 1424.591071] ata1.01: qc timeout (cmd 0xa0)
May 9 10:19:07 user kernel: [ 1424.591091] ata1.01: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x2 frozen
May 9 10:19:07 user kernel: [ 1424.591107] ata1.01: cmd a0/00:00:00:0c:00/00:00:00:00:00/b0 tag 0 pio 12 in
May 9 10:19:07 user kernel: [ 1424.591109] cdb 43 00 00 00 00 00 00 00 0c 00 00 00 00 00 00 00
May 9 10:19:07 user kernel: [ 1424.591112] res 51/20:03:00:00:00/00:00:00:00:00/b0 Emask 0x5 (timeout)
May 9 10:19:07 user kernel: [ 1424.591117] ata1.01: status: { DRDY ERR }
May 9 10:19:12 user kernel: [ 1427.620550] ata1: port is slow to respond, please be patient (Status 0xd1)
May 9 10:19:17 user kernel: [ 1430.805468] ata1: device not ready (errno=-16), forcing hardreset
May 9 10:19:17 user kernel: [ 1430.805477] ata1: soft resetting link
May 9 10:19:17 user kernel: [ 1431.000683] ata1.00: configured for UDMA/100
May 9 10:19:17 user kernel: [ 1431.114059] ata1.01: configured for UDMA/33
May 9 10:19:17 user kernel: [ 1431.114085] ata1: EH complete
May 9 10:19:17 user kernel: [ 1431.124170] sd 0:0:0:0: [sda] 234441648 512-byte hardware sectors (120034 MB)
May 9 10:19:17 user kernel: [ 1431.137854] sd 0:0:0:0: [sda] Write Protect is off
May 9 10:19:17 user kernel: [ 1431.137861] sd 0:0:0:0: [sda] Mode Sense: 00 3a 00 00
May 9 10:19:17 user kernel: [ 1431.156274] sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
May 9 10:19:17 user kernel: [ 1431.169656] sd 0:0:0:0: [sda] 234441648 512-byte hardware sectors (120034 MB)
May 9 10:19:17 user kernel: [ 1431.175919] sd 0:0:0:0: [sda] Write Protect is off
May 9 10:19:17 user kernel: [ 1431.175925] sd 0:0:0:0: [sda] Mode Sense: 00 3a 00 00
May 9 10:19:17 user kernel: [ 1431.196407] sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA

ProblemType: Bug
Architecture: i386
Date: Fri May 9 13:14:50 2008
DistroRelease: Ubuntu 8.04
ExecutablePath: /usr/bin/gnome-system-log
Package: gnome-utils 2.20.0.1-1ubuntu5
PackageArchitecture: i386
ProcEnviron:
 SHELL=/bin/bash
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=zh_CN.UTF-8
SourcePackage: gnome-utils
Uname: Linux 2.6.24-17-generic i686

[Jean-Baptiste Lallement (jibel)]

Report related to HD issue. Invalidating gnome-utils task.

[Jean-Baptiste Lallement (jibel)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it, because your description does not yet have enough information.

Please include the following additional information, if you have not already done so (pay attention to lspci's additional options), as required by the Ubuntu Kernel Team:
1. Please include the output of the command "uname -a" in your next response. It should be one, long line of text which includes the exact kernel version you're running, as well as the CPU architecture.
2. Please run the command "dmesg > dmesg.log" after a fresh boot and attach the resulting file "dmesg.log" to this bug report.
3. Please run the command "sudo lspci -vvnn > lspci-vvnn.log" and attach the resulting file "lspci-vvnn.log" to this bug report.

For your reference, the full description of procedures for kernel-related bug reports is available at https://wiki.ubuntu.com/KernelTeamBugPolicies Thanks in advance!

[Sitsofe Wheeler (sitsofe)]

( http://ata.wiki.kernel.org/index.php/Libata_error_messages may also be useful)

[Sitsofe Wheeler (sitsofe)]

(a might http://lkml.org/lkml/2008/5/8/473 )

[wjpwu (wjpwu)]

uname -a
Linux wjpwu-desktop 2.6.24-17-generic #1 SMP Thu May 1 14:31:33 UTC 2008 i686 GNU/Linux

[wjpwu (wjpwu)]

dmesg > dmesg.log

[wjpwu (wjpwu)]

Thanks you

[Jean-Baptiste Lallement (jibel)]

wjpwu:
From dmesg you have a pb with the PCI bridge ( [ 18.296865] PCI: Failed to allocate mem resource #6:20000@d0000000 for 0000:01:00.0 )

Regarding lspci output the device is 00:01.0 PCI bridge [0604]: Intel Corporation Mobile 945GM/PM/GMS, 943/940GML and 945GT Express PCI Express Root Port [8086:27a1] (rev 03)

This might be the cause of the timeouts.

Please can you try booting with 'pci=nomsi' or 'acpi=off' or 'noapic' and tell if this is still an issue.

Thanks,

[Jean-Baptiste Lallement (jibel)]

Sorry, it's late and I should have checked twice before posting. The device 01:00 is VGA compatible controller [0300]: nVidia Corporation G72M.

Nevertheless, can you still try the boot parameters.

[wjpwu (wjpwu)]

I try all the parameters,but it is not helpful , still have timeout pb.

wjpwu@wjpwu-desktop:~$ dmesg | tail
[ 252.692149] sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[ 252.717521] sd 0:0:0:0: [sda] 234441648 512-byte hardware sectors (120034 MB)
[ 252.732086] sd 0:0:0:0: [sda] Write Protect is off
[ 252.732090] sd 0:0:0:0: [sda] Mode Sense: 00 3a 00 00
[ 252.748075] sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[ 1033.053749] ata1.01: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0
[ 1033.053760] ata1.01: cmd a0/00:00:00:08:00/00:00:00:00:00/b0 tag 0 pio 8 in
[ 1033.053762] cdb 25 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
[ 1033.053763] res 51/20:03:00:00:00/00:00:00:00:00/b0 Emask 0x1 (device error)
[ 1033.053767] ata1.01: status: { DRDY ERR }

[wjpwu (wjpwu)]

Thank you.

[Jean-Baptiste Lallement (jibel)]

Does it occurs under a certain I/O load or when copying large files ?

Before forwarding it upstream can you give a try at kernel 2.6.25 ? Archives are available here https://launchpad.net/~kernel-ppa/+archive .

WARNING: this may break things (especially video driver)

[Jean-Baptiste Lallement (jibel)]

Another suggestion.

The error happens on your DVD drive. Did you check integrity of the media you're reading ?
Can you connect dvd drive and hard drive on 2 different channels ?

[Jean-Baptiste Lallement (jibel)]

After some more digging it appears that this issue is already known upstream.

The current workarounds for the TSSTcorp TS-L632D problem are:
 - update firmware to SC03 or some version that works (preferred)
 - kill hald-addon-storage
 - keep a disc in the drive

[Gareth Fitzworthington (mapping-gp-deactivatedaccount)]

The TSSTcorpCD/DVDW TS-L632D has a firmware bug.
Solutions discussed here:
https://bugs.launchpad.net/ubuntu/+source/linux-source-2.6.20/+bug/75295/comments/97

The following are indicators of this problem:
"[ 1430.749371] ata1: port is slow to respond, please be patient (Status 0xd0)" see wjpwu dmesg above (message a little different pre-hardy).
& most people also report a freeze cycle of about 5 seconds with a very short period of un-freeze (for feisty & gutsy - not sure about hardy).

This is a duplicate of Bug #75295 but for Hardy. The upstream report should be closed (unless someone is building a workaround - unlikely).

I have been using the TSSTcorpCD/DVDW TS-L632D cross-flashed with Samsung SC03 firmware (from ASUS AS05 firmware) for 9 months without re-occurrence of issue.

[Jean-Baptiste Lallement (jibel)]

Nice catch Gareth. Thank you.

Setting this report as a duplicate and adding comment upstream.

[Launchpad Janitor (janitor)]

Per a decision made by the Ubuntu Kernel Team, bugs will longer be assigned to the ubuntu-kernel-team in Launchpad as part of the bug triage process. The ubuntu-kernel-team is being unassigned from this bug report. Refer to https://wiki.ubuntu.com/KernelTeamBugPolicies for more information. Thanks.