Comment 22 for bug 1398595

Revision history for this message
David Sprung (david-sprung) wrote : Re: [Bug 1398595] Re: Working printer device communication error (5012)

Chris, I burned image and ran it live (wow, 15.4 beta!). No difference.
Back at work with 14.4, I've got the newest HPLIP installed and get the
same communication error as before: code 12.
Thanks if you even read this; I'm quite frustrated. Any additional help
will be gladly welcomed. I may try a fresh install of SuSE 13.2, or a clean
install of 14.4 to see if it'll work.
Thank you very much for your time and effort.

Dave

On Fri, Dec 5, 2014 at 8:18 PM, Christopher M. Penalver <
<email address hidden>> wrote:
>
> David Spring, you would want to start testing with
> http://cdimage.ubuntu.com/daily-live/current/vivid-desktop-amd64.iso .
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1398595
>
> Title:
> Working printer device communication error (5012)
>
> Status in cups package in Ubuntu:
> Incomplete
>
> Bug description:
> My Deskjet 1000 series printer doesn't print now. It used to, but HPLIP
> confirms a device communication error (5012). I'm using Ubuntu 14.4 LTS
> (upgrade) with AMD 64bit archetecture. It worked well up until about 2
> weeks ago. I printed one page perfectly, but the second page failed. I then
> bought the newest model of same printer (HP 1010) thinking that the device
> was the problem. Same error.
> Any help would surely be appreciated here.
>
> Thanks in advance,
> David Sprung
>
> P.S. I've tried deleting HPLIP and trying it without: failed.
> Installed newest HPLIP: failed. Help! I'm beginning to think it's a
> software issue, as my Dad's printer (HP) failed on his machine about
> the same time
>
>
> ---
> ApportVersion: 2.14.1-0ubuntu3.5
> Architecture: amd64
> CupsErrorLog:
> E [03/Dec/2014:17:50:54 -0500] Unknown directive BrowseAddress on line
> 8 of /etc/cups/cupsd.conf.
> E [03/Dec/2014:17:50:54 -0500] Unknown directive JobPrivateAccess on
> line 85 of /etc/cups/cupsd.conf.
> E [03/Dec/2014:17:50:54 -0500] Unknown directive JobPrivateValues on
> line 86 of /etc/cups/cupsd.conf.
> E [03/Dec/2014:17:50:54 -0500] Unknown directive
> SubscriptionPrivateAccess on line 87 of /etc/cups/cupsd.conf.
> E [03/Dec/2014:17:50:54 -0500] Unknown directive
> SubscriptionPrivateValues on line 88 of /etc/cups/cupsd.conf.
> CurrentDesktop: Unity
> DistroRelease: Ubuntu 14.04
> InstallationDate: Installed on 2013-09-20 (439 days ago)
> InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64
> (20130820.1)
> Lpstat: device for Deskjet_1000_J110:
> hp:/usb/Deskjet_1000_J110_series?serial=CN0BP22MYZ05D2
> MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M.
> Package: cups 1.7.2-0ubuntu1.2
> PackageArchitecture: amd64
> Papersize: letter
> PpdFiles: Deskjet_1000_J110: HP Deskjet 1000 j110 Series, hpcups 3.14.3
> ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-3.13.0-40-generic
> root=UUID=d3e197fa-9ef8-4603-8f5e-88976258e568 ro quiet splash vt.handoff=7
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-40-generic
> root=UUID=d3e197fa-9ef8-4603-8f5e-88976258e568 ro quiet splash vt.handoff=7
> ProcVersionSignature: Ubuntu 3.13.0-40.69-generic 3.13.11.10
> Tags: trusty apparmor apparmor apparmor apparmor apparmor apparmor
> apparmor apparmor apparmor apparmor
> Uname: Linux 3.13.0-40-generic x86_64
> UpgradeStatus: Upgraded to trusty on 2014-09-01 (93 days ago)
> UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
> _MarkForUpload: True
> dmi.bios.date: 04/09/2013
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: F4
> dmi.board.asset.tag: To be filled by O.E.M.
> dmi.board.name: F2A55M-HD2
> dmi.board.vendor: Gigabyte Technology Co., Ltd.
> dmi.board.version: To be filled by O.E.M.
> dmi.chassis.asset.tag: To Be Filled By O.E.M.
> dmi.chassis.type: 3
> dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
> dmi.chassis.version: To Be Filled By O.E.M.
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrF4:bd04/09/2013:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnF2A55M-HD2:rvrTobefilledbyO.E.M.:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
> dmi.product.name: To be filled by O.E.M.
> dmi.product.version: To be filled by O.E.M.
> dmi.sys.vendor: Gigabyte Technology Co., Ltd.
> modified.conffile..etc.cups.cupsd.conf: [inaccessible: [Errno 13]
> Permission denied: u'/etc/cups/cupsd.conf']
>
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