Working printer device communication error (5012)

Bug #1398595 reported by David Sprung on 2014-12-02
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Medium
Unassigned

Bug Description

My Deskjet 1000 series printer doesn't print now. It used to, but HPLIP confirms a device communication error (5012). I'm using Ubuntu 14.4 LTS (upgrade) with AMD 64bit archetecture. It worked well up until about 2 weeks ago. I printed one page perfectly, but the second page failed. I then bought the newest model of same printer (HP 1010) thinking that the device was the problem. Same error.
Any help would surely be appreciated here.

Thanks in advance,
David Sprung

P.S. I've tried deleting HPLIP and trying it without: failed. Installed newest HPLIP: failed. Help! I'm beginning to think it's a software issue, as my Dad's printer (HP) failed on his machine about the same time

---
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
CupsErrorLog:
 E [03/Dec/2014:17:50:54 -0500] Unknown directive BrowseAddress on line 8 of /etc/cups/cupsd.conf.
 E [03/Dec/2014:17:50:54 -0500] Unknown directive JobPrivateAccess on line 85 of /etc/cups/cupsd.conf.
 E [03/Dec/2014:17:50:54 -0500] Unknown directive JobPrivateValues on line 86 of /etc/cups/cupsd.conf.
 E [03/Dec/2014:17:50:54 -0500] Unknown directive SubscriptionPrivateAccess on line 87 of /etc/cups/cupsd.conf.
 E [03/Dec/2014:17:50:54 -0500] Unknown directive SubscriptionPrivateValues on line 88 of /etc/cups/cupsd.conf.
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
InstallationDate: Installed on 2013-09-20 (439 days ago)
InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
Lpstat: device for Deskjet_1000_J110: hp:/usb/Deskjet_1000_J110_series?serial=CN0BP22MYZ05D2
MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M.
Package: cups 1.7.2-0ubuntu1.2
PackageArchitecture: amd64
Papersize: letter
PpdFiles: Deskjet_1000_J110: HP Deskjet 1000 j110 Series, hpcups 3.14.3
ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-3.13.0-40-generic root=UUID=d3e197fa-9ef8-4603-8f5e-88976258e568 ro quiet splash vt.handoff=7
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-40-generic root=UUID=d3e197fa-9ef8-4603-8f5e-88976258e568 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-40.69-generic 3.13.11.10
Tags: trusty apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor
Uname: Linux 3.13.0-40-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-09-01 (93 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/09/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F4
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: F2A55M-HD2
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: To be filled by O.E.M.
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF4:bd04/09/2013:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnF2A55M-HD2:rvrTobefilledbyO.E.M.:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
modified.conffile..etc.cups.cupsd.conf: [inaccessible: [Errno 13] Permission denied: u'/etc/cups/cupsd.conf']

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1398595/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment

David Sprung, thank you for reporting this and helping make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1398595

As well, just to clarify, did this problem not occur in 14.04, or before you upgraded to it?

affects: ubuntu → cups (Ubuntu)
Changed in cups (Ubuntu):
status: New → Incomplete

apport information

tags: added: apparmor apport-collected trusty
description: updated

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

Thank you. This problem occurred using 14.4 after the upgrade, and the
problem appeared suddenly between printing a 2 page document. Page 1
printed fine, but page 2 failed. Since then I cannot print anything, as
this communication failure goes nowhere. I've had concerns in the past
about upgrading as opposed to a fresh install, and I've had hints
concerning the software updater, as it informs that some of the old
versions (repositories??) will be used. It seems that there may be a
lockout of all the newest stuff. However, the printer worked for months
after the update.
Hopefully you received the bug report. Apport is new to me,

Dave

On Tue, Dec 2, 2014 at 11:48 PM, Christopher M. Penalver <
<email address hidden>> wrote:

> David Sprung, thank you for reporting this and helping make Ubuntu better.
> Please execute the following command, as it will automatically gather
> debugging information, in a terminal:
> apport-collect 1398595
>
> As well, just to clarify, did this problem not occur in 14.04, or before
> you upgraded to it?
>
> ** Package changed: ubuntu => cups (Ubuntu)
>
> ** Changed in: cups (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1398595
>
> Title:
> Working printer device communication error (5012)
>
> Status in cups package in Ubuntu:
> Incomplete
>
> Bug description:
> My Deskjet 1000 series printer doesn't print now. It used to, but HPLIP
> confirms a device communication error (5012). I'm using Ubuntu 14.4 LTS
> (upgrade) with AMD 64bit archetecture. It worked well up until about 2
> weeks ago. I printed one page perfectly, but the second page failed. I then
> bought the newest model of same printer (HP 1010) thinking that the device
> was the problem. Same error.
> Any help would surely be appreciated here.
>
> Thanks in advance,
> David Sprung
>
> P.S. I've tried deleting HPLIP and trying it without: failed.
> Installed newest HPLIP: failed. Help! I'm beginning to think it's a
> software issue, as my Dad's printer (HP) failed on his machine about
> the same time
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1398595/+subscriptions
>

David Sprung, in order to see if this is fixed in a newer release, could you please test http://cdimage.ubuntu.com/daily-live/current/ (live environment is fine) and advise to the results?

tags: added: latest-bios-f4
Changed in cups (Ubuntu):
importance: Undecided → Medium
David Sprung (david-sprung) wrote :
Download full text (4.6 KiB)

Hey Chris,

You got me here; this is where my ignorance starts showing. I'm guessing
that I should choose an image to burn and run it live, right? There's a
bunch to choose from for 64 bit.
Please correct (or guide) me in the next step. Sorry, I've been busy to
answer you promptly, and I treasure your even helping me. Gee, I wonder if
there are others experiencing a similar difficulty here?

Dave

On Wed, Dec 3, 2014 at 8:44 PM, Christopher M. Penalver <
<email address hidden>> wrote:

> David Sprung, in order to see if this is fixed in a newer release, could
> you please test http://cdimage.ubuntu.com/daily-live/current/ (live
> environment is fine) and advise to the results?
>
> ** Tags added: latest-bios-f4
>
> ** Changed in: cups (Ubuntu)
> Importance: Undecided => Medium
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1398595
>
> Title:
> Working printer device communication error (5012)
>
> Status in cups package in Ubuntu:
> Incomplete
>
> Bug description:
> My Deskjet 1000 series printer doesn't print now. It used to, but HPLIP
> confirms a device communication error (5012). I'm using Ubuntu 14.4 LTS
> (upgrade) with AMD 64bit archetecture. It worked well up until about 2
> weeks ago. I printed one page perfectly, but the second page failed. I then
> bought the newest model of same printer (HP 1010) thinking that the device
> was the problem. Same error.
> Any help would surely be appreciated here.
>
> Thanks in advance,
> David Sprung
>
> P.S. I've tried deleting HPLIP and trying it without: failed.
> Installed newest HPLIP: failed. Help! I'm beginning to think it's a
> software issue, as my Dad's printer (HP) failed on his machine about
> the same time
>
>
> ---
> ApportVersion: 2.14.1-0ubuntu3.5
> Architecture: amd64
> CupsErrorLog:
> E [03/Dec/2014:17:50:54 -0500] Unknown directive BrowseAddress on line
> 8 of /etc/cups/cupsd.conf.
> E [03/Dec/2014:17:50:54 -0500] Unknown directive JobPrivateAccess on
> line 85 of /etc/cups/cupsd.conf.
> E [03/Dec/2014:17:50:54 -0500] Unknown directive JobPrivateValues on
> line 86 of /etc/cups/cupsd.conf.
> E [03/Dec/2014:17:50:54 -0500] Unknown directive
> SubscriptionPrivateAccess on line 87 of /etc/cups/cupsd.conf.
> E [03/Dec/2014:17:50:54 -0500] Unknown directive
> SubscriptionPrivateValues on line 88 of /etc/cups/cupsd.conf.
> CurrentDesktop: Unity
> DistroRelease: Ubuntu 14.04
> InstallationDate: Installed on 2013-09-20 (439 days ago)
> InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64
> (20130820.1)
> Lpstat: device for Deskjet_1000_J110:
> hp:/usb/Deskjet_1000_J110_series?serial=CN0BP22MYZ05D2
> MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M.
> Package: cups 1.7.2-0ubuntu1.2
> PackageArchitecture: amd64
> Papersize: letter
> PpdFiles: Deskjet_1000_J110: HP Deskjet 1000 j110 Series, hpcups 3.14.3
> ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-3.13.0-40-generic
> root=UUID=d3e197fa-9ef8-4603-8f5e-88976258e568 ro quiet splash vt.handoff=7
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-40-generic...

Read more...

David Spring, you would want to start testing with http://cdimage.ubuntu.com/daily-live/current/vivid-desktop-amd64.iso .

David Sprung (david-sprung) wrote :
Download full text (4.5 KiB)

Chris, I burned image and ran it live (wow, 15.4 beta!). No difference.
Back at work with 14.4, I've got the newest HPLIP installed and get the
same communication error as before: code 12.
Thanks if you even read this; I'm quite frustrated. Any additional help
will be gladly welcomed. I may try a fresh install of SuSE 13.2, or a clean
install of 14.4 to see if it'll work.
Thank you very much for your time and effort.

Dave

On Fri, Dec 5, 2014 at 8:18 PM, Christopher M. Penalver <
<email address hidden>> wrote:
>
> David Spring, you would want to start testing with
> http://cdimage.ubuntu.com/daily-live/current/vivid-desktop-amd64.iso .
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1398595
>
> Title:
> Working printer device communication error (5012)
>
> Status in cups package in Ubuntu:
> Incomplete
>
> Bug description:
> My Deskjet 1000 series printer doesn't print now. It used to, but HPLIP
> confirms a device communication error (5012). I'm using Ubuntu 14.4 LTS
> (upgrade) with AMD 64bit archetecture. It worked well up until about 2
> weeks ago. I printed one page perfectly, but the second page failed. I then
> bought the newest model of same printer (HP 1010) thinking that the device
> was the problem. Same error.
> Any help would surely be appreciated here.
>
> Thanks in advance,
> David Sprung
>
> P.S. I've tried deleting HPLIP and trying it without: failed.
> Installed newest HPLIP: failed. Help! I'm beginning to think it's a
> software issue, as my Dad's printer (HP) failed on his machine about
> the same time
>
>
> ---
> ApportVersion: 2.14.1-0ubuntu3.5
> Architecture: amd64
> CupsErrorLog:
> E [03/Dec/2014:17:50:54 -0500] Unknown directive BrowseAddress on line
> 8 of /etc/cups/cupsd.conf.
> E [03/Dec/2014:17:50:54 -0500] Unknown directive JobPrivateAccess on
> line 85 of /etc/cups/cupsd.conf.
> E [03/Dec/2014:17:50:54 -0500] Unknown directive JobPrivateValues on
> line 86 of /etc/cups/cupsd.conf.
> E [03/Dec/2014:17:50:54 -0500] Unknown directive
> SubscriptionPrivateAccess on line 87 of /etc/cups/cupsd.conf.
> E [03/Dec/2014:17:50:54 -0500] Unknown directive
> SubscriptionPrivateValues on line 88 of /etc/cups/cupsd.conf.
> CurrentDesktop: Unity
> DistroRelease: Ubuntu 14.04
> InstallationDate: Installed on 2013-09-20 (439 days ago)
> InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64
> (20130820.1)
> Lpstat: device for Deskjet_1000_J110:
> hp:/usb/Deskjet_1000_J110_series?serial=CN0BP22MYZ05D2
> MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M.
> Package: cups 1.7.2-0ubuntu1.2
> PackageArchitecture: amd64
> Papersize: letter
> PpdFiles: Deskjet_1000_J110: HP Deskjet 1000 j110 Series, hpcups 3.14.3
> ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-3.13.0-40-generic
> root=UUID=d3e197fa-9ef8-4603-8f5e-88976258e568 ro quiet splash vt.handoff=7
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-40-generic
> root=UUID=d3e197fa-9ef8-4603-8f5e-88976258e568 ro quiet splash vt.handoff=7
> ProcVersionSignature: Ubuntu 3.13.0-40.69-generic 3.13.11.10
>...

Read more...

David Sprung, just to clarify, you upgraded from 12.04.x where this problem was not reproducible?

tags: added: vivid

Your problem can also be a hardware defect on the computer side. Did you test the printer(s) on other computers running Ubuntu? Do you also have problems with other USB devices? If your computer dual-boots to Windows, does the problem occur there, too?

As a workaround, you can at least make the printing (not the scanning and/or fax) functionality working by using the printer as a network printer. If it does not have a network interface, connect it to the USB port of your router or NAS and then it should appear as a network printer with the IP/host name of your router or NAS (in some cases you need to activate print server functionality via the web interface of your router or NAS). Does this work for you?

Launchpad Janitor (janitor) wrote :

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status: Incomplete → Expired
Changed in cups (Ubuntu):
status: Expired → Confirmed

Jules Rene-Georges Ferdinand Bertholet, could you please advise why precisely you marked this Confirmed?

Changed in cups (Ubuntu):
status: Confirmed → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers