Working printer device communication error (5012)
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
cups (Ubuntu) |
Expired
|
Medium
|
Unassigned |
Bug Description
My Deskjet 1000 series printer doesn't print now. It used to, but HPLIP confirms a device communication error (5012). I'm using Ubuntu 14.4 LTS (upgrade) with AMD 64bit archetecture. It worked well up until about 2 weeks ago. I printed one page perfectly, but the second page failed. I then bought the newest model of same printer (HP 1010) thinking that the device was the problem. Same error.
Any help would surely be appreciated here.
Thanks in advance,
David Sprung
P.S. I've tried deleting HPLIP and trying it without: failed. Installed newest HPLIP: failed. Help! I'm beginning to think it's a software issue, as my Dad's printer (HP) failed on his machine about the same time
---
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
CupsErrorLog:
E [03/Dec/
E [03/Dec/
E [03/Dec/
E [03/Dec/
E [03/Dec/
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
InstallationDate: Installed on 2013-09-20 (439 days ago)
InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
Lpstat: device for Deskjet_1000_J110: hp:/usb/
MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M.
Package: cups 1.7.2-0ubuntu1.2
PackageArchitec
Papersize: letter
PpdFiles: Deskjet_1000_J110: HP Deskjet 1000 j110 Series, hpcups 3.14.3
ProcCmdline: BOOT_IMAGE=
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
Tags: trusty apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor
Uname: Linux 3.13.0-40-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-09-01 (93 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/09/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F4
dmi.board.
dmi.board.name: F2A55M-HD2
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: To be filled by O.E.M.
dmi.chassis.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.name: To be filled by O.E.M.
dmi.product.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
modified.
Changed in cups (Ubuntu): | |
status: | Expired → Confirmed |
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