Ubuntu
cups package

evince prints shifted or black pages

Bug #1018520 reported by MatatTHC
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Expired
Low
Unassigned

Bug Description

Evince prints PDFs to my HP OfficeJet 6500 shifted up by about 2cm, such that the Headline cant be read. The shifting also occurs on a HP LaserJet Pro P1102.

WORKAROUND: I used okular.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: evince 3.4.0-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-25.40-generic 3.2.18
Uname: Linux 3.2.0-25-generic x86_64
NonfreeKernelModules: fglrx wl
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
Date: Wed Jun 27 19:57:19 2012
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: evince
UpgradeStatus: Upgraded to precise on 2012-03-18 (101 days ago)
---
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
CupsErrorLog:

CurrentDesktop: GNOME
DistroRelease: Ubuntu 14.04
InstallationDate: Installed on 2014-02-17 (354 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
Lpstat:
 device for HP_LaserJet_Professional_P1102: hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q817NSKPR1a
 device for Officejet_6500_E710n-z: hp:/net/Officejet_6500_E710n-z?ip=192.168.2.114
MachineType: SAMSUNG ELECTRONICS CO., LTD. 700Z3A/700Z4A/700Z5A/700Z5B
Package: cups 1.7.2-0ubuntu1.2
PackageArchitecture: amd64
Papersize: a4
PpdFiles:
 Officejet_6500_E710n-z: HP Officejet 6500 e710n-z, hpcups 3.14.3
 HP_LaserJet_Professional_P1102: HP LaserJet Professional p1102, hpcups 3.14.3, requires proprietary plugin
ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-3.13.0-45-generic root=UUID=5cab2c2e-5e53-41fe-ba4d-04e5bf4539e9 ro quiet splash vt.handoff=7
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-45-generic root=UUID=5cab2c2e-5e53-41fe-ba4d-04e5bf4539e9 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13
Tags: trusty
Uname: Linux 3.13.0-45-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-05-04 (278 days ago)
UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/06/2012
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: 15FD
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 700Z3A/700Z4A/700Z5A/700Z5B
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: FAB1
dmi.chassis.asset.tag: Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr15FD:bd11/06/2012:svnSAMSUNGELECTRONICSCO.,LTD.:pn700Z3A/700Z4A/700Z5A/700Z5B:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rn700Z3A/700Z4A/700Z5A/700Z5B:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
dmi.product.name: 700Z3A/700Z4A/700Z5A/700Z5B
dmi.product.version: 0.1
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

See original description
Revision history for this message
MatatTHC (matatthc) wrote :
Jamie Strandboge (jdstrand)
tags: removed: apparmor
Revision history for this message
penalvch (penalvch) wrote :

MatatTHC, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please provide an example document that demonstrates this problem?

Changed in evince (Ubuntu):
status: New → Incomplete
Revision history for this message
MatatTHC (matatthc) wrote :

The problem is still occuring on the OfficeJet 6500. The printout is shifted to the top of the paper if the margin is small sometimes a part of the page is missing. It happens with any printed pdf from evince. I do not know if it affects also other pdf viewers like acrobat or other programs like libreoffice (I could try).

Revision history for this message
penalvch (penalvch) wrote :

MatatTHC, could you please address the following:
+ What version of Ubuntu are you currently using?
+ Could you please unplug all USB devices from your computer, plug in only the OfficeJet 6500 USB device, immediately place the following in a terminal and attach the uncompressed results:
lsusb -v > lsusb-v.log
+ Could you please execute the following in a terminal:
apport-collect 1018520
+ Could you please provide the missing information following https://wiki.ubuntu.com/DebuggingPrintingProblems ?

affects: evince (Ubuntu) → cups (Ubuntu)
Changed in cups (Ubuntu):
importance: Undecided → Low
Revision history for this message
MatatTHC (matatthc) wrote : BootDmesg.txt

apport information

tags: added: apport-collected trusty
description: updated
Revision history for this message
MatatTHC (matatthc) wrote : CurrentDmesg.txt

apport information

Revision history for this message
MatatTHC (matatthc) wrote : Dependencies.txt

apport information

Revision history for this message
MatatTHC (matatthc) wrote : KernLog.txt

apport information

Revision history for this message
MatatTHC (matatthc) wrote : Locale.txt

apport information

Revision history for this message
MatatTHC (matatthc) wrote : Lspci.txt

apport information

Revision history for this message
MatatTHC (matatthc) wrote : Lsusb.txt

apport information

Revision history for this message
MatatTHC (matatthc) wrote : PrintingPackages.txt

apport information

Revision history for this message
MatatTHC (matatthc) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
MatatTHC (matatthc) wrote : ProcEnviron.txt

apport information

Revision history for this message
MatatTHC (matatthc) wrote : ProcInterrupts.txt

apport information

Revision history for this message
MatatTHC (matatthc) wrote : ProcModules.txt

apport information

Revision history for this message
MatatTHC (matatthc) wrote : UdevDb.txt

apport information

Revision history for this message
MatatTHC (matatthc) wrote : UdevLog.txt

apport information

Revision history for this message
MatatTHC (matatthc) wrote :

Hi,

sorry for the long delay. Here is the requested information

+ Ubuntu 14.04.1 LTS

+ the Printer is a network printer.

+ I post some additional information following the DebuggingPrintingProblems page in the following.

Best,
Matthias

Revision history for this message
MatatTHC (matatthc) wrote :

This is the output of hp-info -i

Revision history for this message
MatatTHC (matatthc) wrote :

I'm not sure how to run "hp-makeuri <Bus>:<Device> " for the network printer.

Revision history for this message
MatatTHC (matatthc) wrote :

The output of "lpinfo -v"

Revision history for this message
MatatTHC (matatthc) wrote :
Download full text (5.6 KiB)

 /usr/lib/cups/backend/snmp

network socket://192.168.2.114:9100 "HP Officejet 6500 E710n-z" "Officejet 6500 E710n-z" "MFG:HP;MDL:Officejet 6500 E710n-z;CMD:MLC,PCL,DW-PCL,PML,802.11,802.3,DESKJET,DYN;1284.4DL:4d,4e,1;CLS:PRINTER;DES:CN557A;CID:HPIJVIPAV2;LEDMDIS:USB#FF#CC#00,USB#07#01#02,USB#FF#04#01;SN:CN08A110MJ05JW;S:038080C484001021005a0c8000045d0006444d0006446d0006441d00046;Z:0102,05000009000001000001000001000001,0600,0700000000000000000000,0b000000000000000000000000000000000000000000000000000000000000,0c0,0e00000000000000000000,0f00000000000000000000,10000002000008000008000008000008,110,12000,150,17000000000000000000000000000000;" ""

sudo /usr/lib/cups/backend/dnssd

DEBUG: Found "Officejet 6500 E710n-z [233F66]._ipp._tcplocal"...
DEBUG: Found "Officejet 6500 E710n-z [233F66]._pdl-datastream._tcplocal"...
DEBUG: Querying "Officejet\0326500\032E710n-z\032\091233F66\093._ipp._tcp.local"...
DEBUG: Querying "Officejet\0326500\032E710n-z\032\091233F66\093._pdl-datastream._tcp.local"...
DEBUG: sent=0, count=2
DEBUG2: query_callback(browser=0x7f0a98e672b0, interfaceIndex=3, protocol=0, event=0, fullName="Officejet\0326500\032E710n-z\032\091233F66\093._ipp._tcp.local", rrclass=1, rrtype=16, rdata=0x7f0a98e66ea4, rdlen=287, flags=5, context=0x7f0a98e66cb0)
DEBUG2: query_callback: "txtvers=1".
DEBUG2: query_callback: "qtotal=1".
DEBUG2: query_callback: "pdl=application/vnd.hp-PCL,image/urf,image/jpeg".
DEBUG2: query_callback: "rp=ipp/printer".
DEBUG2: query_callback: "URF=CP1,MT1-2-8-9-10-11,OB9,OFU0,PQ3-4-5,RS300-600,SRGB24,W8,DM3,IS1".
DEBUG2: query_callback: "ty=Officejet 6500 E710n-z".
DEBUG2: query_callback: "product=(HP Officejet 6500 E710n-z)".
DEBUG2: query_callback: "priority=60".
DEBUG2: query_callback: "adminurl=http://HP233F66.local.".
DEBUG2: query_callback: "note=".
DEBUG2: query_callback: "Color=T".
DEBUG2: query_callback: "Duplex=T".
DEBUG2: query_callback: "Scan=T".
DEBUG2: query_callback(browser=0x7f0a98e672b0, interfaceIndex=2, protocol=0, event=0, fullName="Officejet\0326500\032E710n-z\032\091233F66\093._ipp._tcp.local", rrclass=1, rrtype=16, rdata=0x7f0a98e68db4, rdlen=287, flags=5, context=0x7f0a98e66cb0)
DEBUG2: query_callback: "txtvers=1".
DEBUG2: query_callback: "qtotal=1".
DEBUG2: query_callback: "pdl=application/vnd.hp-PCL,image/urf,image/jpeg".
DEBUG2: query_callback: "rp=ipp/printer".
DEBUG2: query_callback: "URF=CP1,MT1-2-8-9-10-11,OB9,OFU0,PQ3-4-5,RS300-600,SRGB24,W8,DM3,IS1".
DEBUG2: query_callback: "ty=Officejet 6500 E710n-z".
DEBUG2: query_callback: "product=(HP Officejet 6500 E710n-z)".
DEBUG2: query_callback: "priority=60".
DEBUG2: query_callback: "adminurl=http://HP233F66.local.".
DEBUG2: query_callback: "note=".
DEBUG2: query_callback: "Color=T".
DEBUG2: query_callback: "Duplex=T".
DEBUG2: query_callback: "Scan=T".
DEBUG2: query_callback(browser=0x7f0a98e672b0, interfaceIndex=-1, protocol=-1, event=2, fullName="Officejet\0326500\032E710n-z\032\091233F66\093._ipp._tcp.local", rrclass=1, rrtype=16, rdata=(nil), rdlen=0, flags=0, context=0x7f0a98e66cb0)
DEBUG2: query_callback(browser=0x7f0a98e677f0, interfaceIndex=3, protocol=0, event=0, fullName="Officejet\0326500\032E710n-z\032\091233F66\093._pdl-datastre...

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Revision history for this message
penalvch (penalvch) wrote :

MatatTHC, could you please provide an example document?

As well, does this occur on all documents or only specific ones?

description: updated
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status: Incomplete → Expired
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