After a fresh install of Ubuntu 16.04.1 on an LG S1 Express Dual laptop there was no sound from the speakers

[Bashar]

After a fresh install of Ubuntu 16.04.1 on an LG S1 Express Dual laptop there was no sound from the speakers unless external speakers where hooked to the headphones socket. This applies to the Ubuntu Mate, Xubuntu and Lubuntu variants. This laptop was working fine for all previous releases up to 14.04.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13
Uname: Linux 4.4.0-31-generic i686
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bashar 3263 F.... pulseaudio
CurrentDesktop: Unity
Date: Mon Jul 25 01:51:19 2016
InstallationDate: Installed on 2016-07-24 (0 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release i386 (20160719)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed
Symptom_Card: Built-in Audio - HDA Intel
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bashar 3263 F.... pulseaudio
Symptom_Jack: Line Out, Internal
Symptom_Type: No sound at all
Title: [S1-M401E1, Realtek ALC880, Line Out, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/16/2006
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: RKYWSF0B
dmi.board.name: ROCKY
dmi.board.vendor: LG Electronics
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LG Electronics
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrRKYWSF0B:bd02/16/2006:svnLGElectronics:pnS1-M401E1:pvrNotApplicable:rvnLGElectronics:rnROCKY:rvrNotApplicable:cvnLGElectronics:ct10:cvrN/A:
dmi.product.name: S1-M401E1
dmi.product.version: Not Applicable
dmi.sys.vendor: LG Electronics

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[jalal (the-jalal)]

Same issue on a Dell XPS 13 as for Bhashar. No problems on 14.04.

[jalal (the-jalal)]

Also to note - there is 'dong' sound when the login box appears, so it is a driver (pulse?) loaded after that point that disables the sound.

[Arne (arne-heylen)]

Hi, please not that I managed to fix this error following next steps.
Please also note that this is something specific for the Intel HDA chip..

You need to edit this file /etc/modprobe.d/alsa-base.conf and then add a line in its end. Use the following commands:

sudo gedit /etc/modprobe.d/alsa-base.conf

Now add the following line at its end:

options snd-hda-intel model=generic

Now reboot your computer. It should solve your problem.

Original link where I found this: http://askubuntu.com/questions/117842/no-sound-from-speakers-but-headphones-work

I hope this can help some other people too!

[Johnny (johnnynowhere)]

After installing a new hard drive, I installed Ubuntu 16.04 on my Sony VPCL116FX and after experiencing difficulty with audio, attempted the above fix, but to no avail.

[Johnny (johnnynowhere)]

Might note after adding recommended line, terminal note reads:

** (gedit:5965): WARNING **: Set document metadata failed: Setting attribute metadata::gedit-position not supported

[triode13 (triode13)]

Same issue. Upgraded from Xubuntu 14.04 to 16.04.

[Luke Yelavich (themuso)]

Could anybody affected by this bug please try upgrading the HDA audio driver, as outlined here. https://wiki.ubuntu.com/Audio/UpgradingAlsa/DKMS.

If you have made changes to files in /etc/modprobe.d as suggested above, please undo those changes prior to updating.

[triode13 (triode13)]

No love here, with either the top listed Xenial package, nor the 'LTS' at the bottom. Even without either package installed, I am able to get sound via USB to a stand alone DAC and headphone amplifier via Spotify and DeadBeef, but no sound from internet/youtube, through speakers or my DAC/amp.

[Johnny (johnnynowhere)]

After removing the changes made in file /etc/modprobe.d I also tried both packages as described above but neither one resulted in audio from the built in speakers.

[Bashar (bashar)]

This solution, editing the alsa-base.conf file, worked for me. I'm using
Xubuntu 16.04. Thank you.

On Tue, Sep 13, 2016 at 12:08 AM, Arne <email address hidden> wrote:

> Hi, please not that I managed to fix this error following next steps.
> Please also note that this is something specific for the Intel HDA chip..
>
> You need to edit this file /etc/modprobe.d/alsa-base.conf and then add a
> line in its end. Use the following commands:
>
> sudo gedit /etc/modprobe.d/alsa-base.conf
>
> Now add the following line at its end:
>
> options snd-hda-intel model=generic
>
> Now reboot your computer. It should solve your problem.
>
> Original link where I found this: http://askubuntu.com/questions/117842
> /no-sound-from-speakers-but-headphones-work
>
> I hope this can help some other people too!
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1606078
>
> Title:
> No sound with Ubuntu 16.04
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+
> bug/1606078/+subscriptions
>

[Johnny (johnnynowhere)]

Perhaps the problem lies in the fact that the kernel my machine is running (4.4.0-38-generic) is not among those listed?

[javier algilaga (jalgi)]

Same issue in lg p1 express dual, using Ubuntu 16.04. This bug is repeated previously with Ubuntu 8.04
Luke Yelavich, I tried installing this package https://code.launchpad.net/~ubuntu-audio-dev/+archive/ubuntu/alsa-daily/+files/oem-audio-hda-daily-dkms_0.201609250548~ubuntu16.04.1_all.deb
but doesn't work.
It works correctly changing files in /etc/modprobe.d
It's the same solution that it worked in Ubuntu 8,04
Thaks

[triode13 (triode13)]

I performed a clean install and audio from speakers is working for me now.

[Darkwarfighter (overlord)]

Same problem here on my Asus EeePC 1015px on Ubuntu Mate 16.04.1.
After a clean O.S installation the speakers worked for few days, but today I found that I got this issue also.
I can confirm that using headphones the sound is properly reproduced.
The operating system has all the updates available to 2016/11/06 installed.

Another strange thing I noticed is that the alert volume bar keeps returning at lowest position at every reboot, no matter if I pull it up; please check the attached image.

I also booted a live Ubuntu Mate 16.04.1 (from the usb flash disk I used to install the O.S few days ago) and I'm still unable to play sound from speakers.

Here's all entries I found in syslog after boot regarding the audio subsystem:

Nov 6 14:30:05 ubuntu-mate kernel: [ 55.525107] snd_hda_codec_realtek hdaudioC0D0: autoconfig for ALC269VB: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
Nov 6 14:30:05 ubuntu-mate kernel: [ 55.525125] snd_hda_codec_realtek hdaudioC0D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
Nov 6 14:30:05 ubuntu-mate kernel: [ 55.525137] snd_hda_codec_realtek hdaudioC0D0: hp_outs=1 (0x1a/0x0/0x0/0x0/0x0)
Nov 6 14:30:05 ubuntu-mate kernel: [ 55.525145] snd_hda_codec_realtek hdaudioC0D0: mono: mono_out=0x0
Nov 6 14:30:05 ubuntu-mate kernel: [ 55.525154] snd_hda_codec_realtek hdaudioC0D0: inputs:
Nov 6 14:30:05 ubuntu-mate kernel: [ 55.525165] snd_hda_codec_realtek hdaudioC0D0: Mic=0x12
Nov 6 14:30:14 ubuntu-mate pulseaudio[3715]: [pulseaudio] authkey.c: Failed to open cookie file '/home/ubuntu-mate/.config/pulse/cookie': File o directory non esistente
Nov 6 14:30:14 ubuntu-mate pulseaudio[3715]: [pulseaudio] authkey.c: Failed to load authentication key '/home/ubuntu-mate/.config/pulse/cookie': File o directory non esistente
Nov 6 14:30:14 ubuntu-mate pulseaudio[3715]: [pulseaudio] authkey.c: Failed to open cookie file '/home/ubuntu-mate/.pulse-cookie': File o directory non esistente
Nov 6 14:30:14 ubuntu-mate pulseaudio[3715]: [pulseaudio] authkey.c: Failed to load authentication key '/home/ubuntu-mate/.pulse-cookie': File o directory non esistente
Nov 6 14:30:14 ubuntu-mate pulseaudio[3856]: [pulseaudio] pid.c: Daemon already running.
Nov 6 14:30:39 ubuntu-mate pulseaudio[3715]: [pulseaudio] bluez5-util.c: GetManagedObjects() failed: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

[Al Thomason (al-thomason)]

Luke Yelavich (themuso) wrote on 2016-09-16:
"Could anybody affected by this bug please try upgrading the HDA audio driver, as outlined here. https://wiki.ubuntu.com/Audio/UpgradingAlsa/DKMS.

If you have made changes to files in /etc/modprobe.d as suggested above, please undo those changes prior to updating."

==================================

Today I tried this, and no change. Currently sound will come from headphones, but not speakers.
Dell 5510 - OEM 14.04lts upgraded to 16.04lts.

Edit in step #5 did not help (I have backed it out). Not sure what else I can do to help solve this issue, please ask (trying to make run at Linux again)

[Ross McL (rossmcl76)]

Issue was resolved for me by simply doing the following command in terminal

pulseaudio -k

Immediately, was able to hear sound again.

[Mario Theodoridis (mario-schmut)]

For me none of these fixes worked.
In my case alsa switched the speaker volume with the headphone volume.
If turned the headphone volume up, the speakers worked.
If i plug in headphones they will work as they always did.
When i pull them out it'll be back to being muted until i turn up the headphone volume again.

Acer eeepc r105
Ubuntu 16.04.2 LTS
lspci -vs 00:1b.0
00:1b.0 Audio device: Intel Corporation NM10/ICH7 Family High Definition Audio Controller (rev 02)
        Subsystem: ASUSTeK Computer Inc. NM10/ICH7 Family High Definition Audio Controller
        Flags: bus master, fast devsel, latency 0, IRQ 29
        Memory at f7cf8000 (64-bit, non-prefetchable) [size=16K]
        Capabilities: [50] Power Management version 2
        Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+
        Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
        Capabilities: [100] Virtual Channel
        Capabilities: [130] Root Complex Link
        Kernel driver in use: snd_hda_intel
        Kernel modules: snd_hda_intel

uname -a
Linux foo 4.4.0-59-generic #80-Ubuntu SMP Fri Jan 6 17:36:54 UTC 2017 i686 i686 i686 GNU/Linux

[Sotiris Parmakis (sotpar)]

ubuntu 16.04.2 fresh install
no sound over hdmi

if i boot from linux mint cinnamon 18.1 (live cd) the sound works fine.

Gigabyte BRIX GB-BKI3A-7100 (intel i3 7100u) 16gb ddr4 samsung evo850 m.2 ssd

uname -a
Linux i37100u 4.8.0-41-generic #44~16.04.1-Ubuntu SMP Fri Mar 3 17:11:16 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

lspci
00:00.0 Host bridge: Intel Corporation Device 5904 (rev 02)
00:02.0 VGA compatible controller: Intel Corporation Device 5916 (rev 02)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
00:1c.0 PCI bridge: Intel Corporation Device 9d10 (rev f1)
00:1c.5 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port (rev f1)
00:1f.0 ISA bridge: Intel Corporation Device 9d58 (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
00:1f.6 Ethernet controller: Intel Corporation Ethernet Connection I219-LM (rev 21)
01:00.0 USB controller: ASMedia Technology Inc. ASM1142 USB 3.1 Host Controller
02:00.0 Network controller: Intel Corporation Device 24fb (rev 10)

sudo aplay -l
**** List of PLAYBACK Hardware Devices ****
Home directory not accessible: Άρνηση πρόσβασης
κάρτα 0: PCH [HDA Intel PCH], συσκευή 0: ALC255 Analog [ALC255 Analog]
  Υποσυσκευές: 1/1
  Υποσυσκευή #0: subdevice #0
κάρτα 0: PCH [HDA Intel PCH], συσκευή 3: HDMI 0 [HDMI 0]
  Υποσυσκευές: 1/1
  Υποσυσκευή #0: subdevice #0
κάρτα 0: PCH [HDA Intel PCH], συσκευή 7: HDMI 1 [HDMI 1]
  Υποσυσκευές: 1/1
  Υποσυσκευή #0: subdevice #0
κάρτα 0: PCH [HDA Intel PCH], συσκευή 8: HDMI 2 [HDMI 2]
  Υποσυσκευές: 1/1
  Υποσυσκευή #0: subdevice #0

[César Biosca. (ceaualbi-p)]

Very same issue on an Asus E202SA.

After watching a movie pulseaudio stoped working at the next reboot. Now I must use ALSA, but cannot use headphones o connect to HDI and listen only with the netbook's sound. It is very annoying and disturbing.

At best I get this (took a screenshot). Before I got a notice saying that could not connect to the pulseaoudio server...

[not vailable (loco853211)]

I'm experiencing what appears to be the same issue.

I have an Acer aspire. Fresh install of Ubuntu 16.04 lts (though same symptoms on 16.10 & 17.04).

I also experience this from the liveUSB installer.
Due too having a busted screen, I have the hdmi connected to a tv, which reports the wrong native resolution.

Prior to resizing my screen resolution, hdmi audio appears to work fine. I can use xrandr to add the correct resolution, but as soon as I change the hdmi output mode, I loose hdmi audio.

Laptop speaker audio appears to work fine; no headphones available to test headphone jack.

I've tried the following suggestions without any success:
- pulseaudio -k
- Changing audio output frequency
- dkms suggested above
- commenting out load-module module-switch-on-port-available in /etc/pulse/default.pa (suggestion from retropie faq)

If any additional details will help, please let me know.

[not vailable (loco853211)]

One addition to above, I've also tired with all of the above versions being fully updated through the update tool; no change.

[not vailable (loco853211)]

I've also found that whenever i change the hdmi resolution back to one of the resolutions that the tv originally reported, the audio over hdmi begins to work again.
if i again change to the the tv native resolution (set with xrandr), the audio over hdmi stops again.

while the audio is not working, in the 'PulseAudio volume control' the output bars are still moving as thought sound is actually playing.

full troubleshooting to date is listed here:
https://ubuntuforums.org/showthread.php?t=2367418

[Launchpad Janitor (janitor)]

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]

[rescoriz (rescoriz)]

alsamixer misidentifies the speaker channel as a headphone. In fact raising one of the headphones channels allows the speakers to work.

The problem returns the next time you use the headphones, as the computer will lower the volume to zero once again as you plug out the headphones from the jack.

[Juan Sixto (jsixtvf)]

No audio only if I use Kernel 3.2, audio works.

Also re-login audio problem fixes.

No audio in normal log-in just after reboot.