Ubuntu

Bug #433515
Comment #12

Comment 12 for bug 433515

Revision history for this message

Adam B Butler (adambbutler) wrote on 2009-09-28: Re: [pidgin] unable to signin to yahoo account

#12

sreekanth:

After reading your response, it seems clear to me that this is not a Pidgin-specific issue. (Rationale: On the same machine, you continued to experience the same problem, even when attempting to connect via other, non-pidgin/purple IM clients.)

It also seems unlikely that this is an issue specific to the Yahoo Instant Messenger protocol(s), but instead just a general "problem" with getting instant messaging (of any kind) working properly. (Rationale: On the same system, you were also unable to connect using a Google Talk / Jabber account, so it's not just YIM.)

I know this must be frustrating for you; especially since you (ostensibly) have Ubuntu up and running to the point where you can email, access the web, file bug reports, etc... so it's not like one of those "I can't connect to the Internet/network at all" kinds of problems, which seem to be a bit easier to diagnose.

It crossed my mind to have you describe your home network setup, check your router or broadband modem (or both) and make sure the necessary ports are open, etc, but frankly, I can't think of any obvious reason why your router would *block* IM (when you're using Ubuntu) while working perfectly when you (re)boot back into Windows.

So, long story short, I'd hate to keep asking you for information (making you jump through various hoops, etc) without knowing what I'm looking for -- and it's obvious you need a larger (smarter!) group of people, with a broader understanding of general "IM troubleshooting" on Ubuntu, so we can get you up and running sooner rather than later.

I'm converting this bug report to a Question, which will hopefully result in more people looking at it, helping, etc. This seems like the best way to get your question to the right person -- also, this will remove your report from the "Bugs filed against Pidgin" list/queue, where it (probably) does not actually belong.

You should be able to follow along with the progress of this Question without having to change anything on your end -- but to be honest, you're my first "Bug to Question Convert" so I'll stay subscribed here (Bug #433515) just in case you need help finding the new item, or I screw up and transfer you over to Never-Never Land, etc. :)

Please also feel free to contract me directly (just click on my username in Launchpad) if you have trouble navigating to the correct area. I'll do my best to help shepherd this issue (and you!) along the path until we can find someone better equipped to assist. Thanks!

sreekanth:

After reading your response, it seems clear to me that this is not a Pidgin-specific issue.  (Rationale: On the same machine, you continued to experience the same problem, even when attempting to connect via other, non-pidgin/purple IM clients.)

It also seems unlikely that this is an issue specific to the Yahoo Instant Messenger protocol(s), but instead just a general "problem" with getting instant messaging (of any kind) working properly.  (Rationale: On the same system, you were also unable to connect using a Google Talk / Jabber account, so it's not just YIM.)

I'm converting this bug report to a Question, which will hopefully result in more people looking at it, helping, etc.  This seems like the best way to get your question to the right person -- also, this will remove your report from the "Bugs filed against Pidgin" list/queue, where it (probably) does not actually belong.

Please also feel free to contract me directly (just click on my username in Launchpad) if you have trouble navigating to the correct area.   I'll do my best to help shepherd this issue (and you!) along the path until we can find someone better equipped to assist.  Thanks!