CUPS not printing images

[Ronan Gill]

Binary package hint: cups

Since upgrading to Intrepid Ibex images are not being printed correctly by cups. This happens using either a printer (MFC5840CN) or the cups PDF print driver. See attached PDF.

I've tried reinstalling the printers and purging/reinstalling cups, but the result is the same.

apt-cache policy cups
cups:
  Installed: 1.3.8-11
  Candidate: 1.3.8-11

Below is a list of cups packages installed (dpkg --list | grep cups)
bluez-cups 3.36-1ubuntu1 Bluetooth printer driver for CUPS
brother-cups-wrapper-common 1.0.0-10-0ubuntu5 Common files for Brother cups wrapper packages
brother-cups-wrapper-extra 1.2.1-0ubuntu3 Cups Wrapper drivers for extra brother printers
cups 1.3.8-11 Common UNIX Printing System(tm) - server
cups-bsd 1.3.8-11 Common UNIX Printing System(tm) - BSD commands
cups-client 1.3.8-11 Common UNIX Printing System(tm) - client programs (SysV)
cups-common 1.3.8-11 Common UNIX Printing System(tm) - common files
cups-driver-gutenprint 5.2.0~beta4-0ubuntu1 printer drivers for CUPS
cups-pdf 2.4.8-1ubuntu1 PDF printer for CUPS
cupsddk 1.2.3-3 CUPS Driver Development Kit
cupsddk-drivers 1.2.3-3 CUPS Driver Development Kit - Driver files
cupswrappermfc5840cn 1.0.2-3 Brother MFC5840CN CUPS wrapper driver
hal-cups-utils 0.6.17+git20080728-0ubuntu2 CUPS integration with HAL
libcups2 1.3.8-11 Common UNIX Printing System(tm) - libs
libcups2-dev 1.3.8-11 Common UNIX Printing System(tm) - development files
libcupsimage2 1.3.8-11 Common UNIX Printing System(tm) - image libs
libcupsys2 1.3.8-11 Common UNIX Printing System (transitional package)
libcupsys2-dev 1.3.8-11 Common UNIX Printing System (transitional package)
libgnomecups1.0-1 0.2.3-2 GNOME library for CUPS interaction
libgnomecupsui1.0-1c2a 0.31-3ubuntu5 UI extensions to libgnomecups
python-cups 1.9.41-0ubuntu1 Python bindings for CUPS
python-cupshelpers 1.0.5+git20080819-0ubuntu1 Python modules for printer configuration with CUPS

ProblemType: Bug
Architecture: amd64
DistroRelease: Ubuntu 8.10
NonfreeKernelModules: nvidia
Package: cups 1.3.8-11
ProcEnviron:
 PATH=/home/ronan/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/X11R6/bin
 LANG=en_IE.UTF-8
 SHELL=/bin/bash
SourcePackage: cups
Uname: Linux 2.6.27-4-generic x86_64

[StefanPotyra (sistpoty)]

with cups, 1.3.9-1 this now works for me

[Martin Stolle (martin-stolle)]

This problem still exists for me.

cups version 1.3.9-2

[[e-mail] (projevie)]

Re-instalar a impressora HP PSC 1300 Series

[bwallum (rbw2)]

This is an old problem still unresolved fully. The way it manifests for me is, for example:-

Go to news.bbc.co.uk

File>Print Preview works and shows the images.
File>Print (without changing any settings) prints with black rectangles where the images should be.

That is clearly a bug when preview and print display different results.

However File>Print then choose the Options tab, check the Print Background check box and then print and the images are printed as per the Preview.

I don't know if it is an issue with the way Firefox interprets the page or CUPS. Does anybody know why the above behaviour occurs?

[bwallum (rbw2)]

My printer info attached

[Ian Enticott (ian-enticott)]

PDFs no longer print. A test page from the printer is fine. I just get an error message now. The attached Troubleshoot.txt was generated by the printer troubleshooter.

[Till Kamppeter (till-kamppeter)]

Ian Enticott, you problem is probably the one described in bug 294671. Please follow my instructions for a workaround there and report your results.

[Till Kamppeter (till-kamppeter)]

bwallum, you are hit by a Firefox bug. I have visited the site you mention and then I have chosen to print to a file in the printing dialog (first entry of the printer list). I have tried with both the PostScript and PDF output formats and get black images in both cases. So the data arriving at CUPS when choosing to print to a real printer is already broken.

Please report a new bug for the firefox package.

[bwallum (rbw2)]

Reported as a new bug to mozilla-firefox project - Launchpad 299461

[Ian Enticott (ian-enticott)]

No - that didn't work. The preview has now disappeared from the pdf
print dialogue box. When I press 'Print' the printer icon appears
briefly on the menu panel and then disappears.

Ian

On Mon, 2008-11-17 at 22:00 +0000, Till Kamppeter wrote:

> Ian Enticott, you problem is probably the one described in bug 294671.
> Please follow my instructions for a workaround there and report your
> results.
>

[Ian Enticott (ian-enticott)]

No - that didn't work. The preview has now disappeared from the pdf print dialogue box. When I press 'Print' the printer icon appears briefly on the menu panel and then disappears. I am using an Epson DX7400

Ian

[camateg (rogerio-rein)]

This problem occurs with transparent GIF images, I can print images without a transparent background but can't print the transparent ones...

[Jens Getreu (getreu)]

I have the same problem since Intrepid with my brother DCP8065DN printer (and the HP printer at work):
pdf-files are displayed with pictures, but in the evince preview and the printout the pictures are missing.

[Till Kamppeter (till-kamppeter)]

yens, this is a problem of Evince, as the images are already missing in the preview. This means that evibce already sends the job out without images.

[Brian (bbadgley)]

For those who are having the Evince problem of printing images contained in PDF's, the following bug may help you:

https://bugs.launchpad.net/ubuntu/+source/cairo/+bug/281713

A fix has been added to the 1.8.2 version of the libcairo package (1.8.0 is the latest available in Intrepid repositories). The bug above has a repository from which it can be downloaded.

It fixed my problem and I hope it does yours also!

[Steve Beattie (sbeattie)]

This bug was reported in the Intrepid development cycle; removing regression-potential and marking as regression-release.

[Brian Murray (brian-murray)]

Till - as I understand the bug is not with cups but with Firefox or with evince depending on which comment / bug report we are looking at. Is that correct and if so can't this bug be closed?

[jtholmes (jtholmes)]

I went to http://news.bbc.co.uk/ as suggested
did Print->Preview worked fine
did Print (no changes) worked fine all images
printed.

this was on interpid 8.10 with all the latest upgrades
printing to an HP3210 All-in-one, via network connection
to HP3210.

I see not problems with what printed.
jtholmes

[bwallum (rbw2)]

I can turn this problem on and off now. I'm running Jainty and using an HP Color Laser 3600n. If I set the printer to medium resolution I get no images printed from news.bbc.co.uk. If I set the printer to high resolution it prints out everything.

To get to the setting you can go System>Administration>Printing then select the printer with a right click and select Properties. Under Printer Options you will see Printer Mode. Try selecting High and see if that helps.

Bug or feature?

[Brian Murray (brian-murray)]

On Tue, Apr 07, 2009 at 04:58:36PM -0000, bwallum wrote:
> I can turn this problem on and off now. I'm running Jainty and using an
> HP Color Laser 3600n. If I set the printer to medium resolution I get no
> images printed from news.bbc.co.uk. If I set the printer to high
> resolution it prints out everything.
>
> To get to the setting you can go System>Administration>Printing then
> select the printer with a right click and select Properties. Under
> Printer Options you will see Printer Mode. Try selecting High and see if
> that helps.

My printer has no medium setting but has both "Draft" and "Normal" both
of which print images fine.

[Launchpad Janitor (janitor)]

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]