[intrepid]: fails to print on PagePro 1300w

[StefanPotyra]

Binary package hint: cupsys

Hi,

printing silently fails since 1.3.7-5 to a PagePro 1300w. error-log doesn't show anything suspicious (apart from "Resume-Printer: Unauthorized", same for "Pause-Printer", but these entries also showed up when printing still worked).

the only thing with any hint so far I could find where from dmesg:
[ 1523.980561] audit(1211403041.866:8): type=1503 operation="inode_permission" requested_mask="a::" denied_mask="a::" name="/dev/tty" pid=9153 profile="/usr/sbin/cupsd" namespace="default"
and
[ 1529.447088] audit(1211403052.811:9): type=1503 operation="inode_permission" requested_mask="::rw" denied_mask="::rw" name="/dev/tty" pid=9171 profile="/usr/sbin/cupsd" namespace="default"

what other info do you need?

Cheers,
    Stefan.

[StefanPotyra (sistpoty)]

hm.... no printing kind of works. I get a half empty printout :(.

ii cupsys 1.3.8-11ubuntu2

[Steve Beattie (sbeattie)]

Stefan, are you still having this problem? Note that in Intrepid, the cupsys package has been renamed to cups, and the current version is 1.3.9-1. Are you still seeing messages in dmesg? Those are apparmor rejections; to verify one way or the other whether apparmor is interfering, you can convert the profile for cups to a non-enforcing logging mode by doing "sudo /usr/sbin/aa-complain /usr/sbin/cupsd" (use /usr/sbin/aa-enforce in the same way to turn enforcement back on).

FInally, if you are still having problems, can you attach the output of the printingbuginfo script as described at https://wiki.ubuntu.com/PrintingBugInfoScript? It may also be helpful to enable the "Save debugging information for troubleshooting" in the Server -> Settings dialog in the System -> Administration -> Printing tool, as that will report more debugging information in cups' error-log.

Thanks!

[StefanPotyra (sistpoty)]

Hi,

as in my last comment: no apparmor doesn't intefere any longer.

Once I'm home I'll try another printout, and see if still half of it is missing.

Cheers,
    Stefan.

[StefanPotyra (sistpoty)]

oh, I just saw bug #273912, and I think this might be a duplicate, as the problem occured when printing a PDF with images.