Some characters missing on printed document (.odt .doc)

[Gio51]

after advancing from 10.04 to 10.10 I've trouble with printing document. I try .pdf and .xls and was OK. I try .odt and .doc and in printout document I see that some character are missing. I follow the procedure of Problem Resolution (from the help menu) and produce the "troubleshoot.txt" file (see attached). I will also attach the printout.
Thanks

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: cups 1.5.0-8ubuntu2
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic-pae 3.0.4
Uname: Linux 3.0.0-12-generic-pae i686
NonfreeKernelModules: nvidia
ApportVersion: 1.23-0ubuntu3
Architecture: i386
Date: Sat Oct 22 17:43:50 2011
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
Lpstat:
 device for HP-LaserJet-1022: smb://CASAMASSARO/W7CASA/HP_LaserJet_1022
 device for HP-Officejet-5600: smb://CASAMASSARO/W7CASA/HP_Officejet_5600_series
MachineType: Hewlett-Packard HP Pavilion dv5 Notebook PC
Papersize: a4
PpdFiles:
 HP-Officejet-5600: HP Officejet 5600 Series, hpcups 3.11.1
 HP-LaserJet-1022: HP LaserJet 1022 Foomatic/foo2zjs-z1 (recommended)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-12-generic-pae root=UUID=619085c6-9a0e-48ca-b961-e5b79b2d5748 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to oneiric on 2011-10-15 (7 days ago)
dmi.bios.date: 08/20/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.21
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 3603
dmi.board.vendor: Quanta
dmi.board.version: 02.26
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.21:bd08/20/2009:svnHewlett-Packard:pnHPPaviliondv5NotebookPC:pvrRev1:rvnQuanta:rn3603:rvr02.26:cvnQuanta:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv5 Notebook PC
dmi.product.version: Rev 1
dmi.sys.vendor: Hewlett-Packard
mtime.conffile..etc.cups.cupsd.conf: 2011-10-22T17:26:35.668553

[Till Kamppeter (till-kamppeter)]

Can you follow the instructions of the sections "CUPS error_log" and "Capturing print job data" in https://wiki.ubuntu.com/DebuggingPrintingProblems for a bad print job? Thanks.

[Gio51 (giovanni-massaro)]

This is the error log

[Gio51 (giovanni-massaro)]

This is the original file

[Gio51 (giovanni-massaro)]

This is the captured print job data that is PDF format

[Gio51 (giovanni-massaro)]

This is the scanned printout

[Till Kamppeter (till-kamppeter)]

I have checked your attached "printout" file and the filter path according to your error_log and found out where the problem is. Ghostscript is not able to turn your input file into PostScript.

You can easily reproduce the bug by the following command:

pdf2ps printout printout.ps

If you display printout.ps you also see the missing characters.

This is an upstream bug of Ghostscript, similar to bug 879365, perhaps this bug is even the same problem.

[Till Kamppeter (till-kamppeter)]

Reported bug to Ghostscript upstream as http://bugs.ghostscript.com/show_bug.cgi?id=692626.

[Age Jan Kuperus (ajk-tt)]

bug 886571, now marked as duplicate of this bug, was solved for me by the foomatic-filters downgrade suggested in bug 879365 (mentioned in till's comment #8)

[karaluh (karaluh)]

Downgrading foomatic-filters workarounds the bug also for me.

[Gio51 (giovanni-massaro)]

How to

Downgrading foomatic-filters

??
Pls Help me

*****Giovanni Massaro**
*

www.openideas.it <http://www.openideas.it>

Tel. [phone]
Cell..+39 3358101495
*E-Mail*: <email address hidden>
<mailto:<email address hidden>>

Questo QRCode contiene la vCard, per memorizzarla bisogna utilizzare il
lettore di codici presente su qualsiasi cellulare dotato di fotocamera.
Qualora il software non fosse presente sul proprio cellulare è possibile
scaricarlo, gratuitamente, da i-nigma
<http://www.i-nigma.com/Downloadi-nigmaReader.html>

Il 10/11/2011 09:12, karaluh ha scritto:
> Downgrading foomatic-filters workarounds the bug also for me.
>

[Age Jan Kuperus (ajk-tt)]

@Gio51: please read comment #39 on bug 879365

[Gio51 (giovanni-massaro)]

OK solved using your suggestion
"please read comment #39 on bug 879365".
Many thanks

[Till Kamppeter (till-kamppeter)]

I got a fix from Ghostscript upstream now, I will apply it to Precise and also as an SRU for Oneiric.

[Launchpad Janitor (janitor)]

This bug was fixed in the package ghostscript - 9.04~dfsg-2ubuntu2

---------------
ghostscript (9.04~dfsg-2ubuntu2) precise; urgency=low

  * debian/patches/020111114-4258227-lzw-encode-filter-fix.patch: In the LZW
    encoder filter increment the code size before writing out EOD when the
    last code reaches the current limit code. Fix incorrect bytes or decoding
    errors at the end of some LZW-encoded streams. Fixes problems of
    ps2write producing PostScript output with spurious extra bytes
    (LP: #890270, upstream bug #692679).
  * debian/patches/029111114-08dc129-ps2write-truetype-fix.patch: Improved
    the TrueType composite glyph handling of the "ps2write" output device.
    This way PDF output of LibreOffice gets correctly converted to PostScript
    for PostScript printers and PostScript-based drivers (LP: #879977, upstream
    bug #879977).
 -- Till Kamppeter <email address hidden> Mon, 14 Nov 2011 12:59:59 +0100

[Till Kamppeter (till-kamppeter)]

I have uploaded a fixed Ghostscript package for Oneiric into-proposed which fixes this bug and bug 890270). As soon as it gets approved and available for download, this will get announced by another comment here. Please install adn test the new package then and make sutre that before testing you update foomatic-filters again to the version which ships with Oneiric, for the case you have downgraded to work around this bug.

A debdiff of the changes is attached.

[Chris Halse Rogers (raof)]

Hello Gio51, or anyone else affected,

Accepted ghostscript into oneiric-proposed, the package will build now and be available in a few hours. Please test and give feedback here. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you in advance!

[karaluh (karaluh)]

Fixed for me.

[Till Kamppeter (till-kamppeter)]

karaluh, thank you for testing, marking SRU as verified.

[karaluh (karaluh)]

We might be to hasty closing this bug. Attached is the printout generated using ghostscript from proposed and updated foomatic-filters. Again, downgrading the filters workarounds the issue.

[Till Kamppeter (till-kamppeter)]

karaluh, this looks very similar but is probably a different bug, as the file of the original poster (and probably another file from you) comes out correctly now. Therefore we will close this bug and for your bug it is no problem for us to issue another update as soon as we have a fix. To get the fix as quickly as possible, please report a new bug for the ghostscript package and attch the original file which you have tried to print and also the file which you have attached to this bug. Tell also how you have printed the original file (which application, which options). Can you also follow the instructions of the sections "CUPS error_log" and "Capturing print job data" in https://wiki.ubuntu.com/DebuggingPrintingProblems for this print job and attach the files to the new bug report? Thanks.

[karaluh (karaluh)]

https://bugs.launchpad.net/ubuntu/+source/ghostscript/+bug/891074

[Till Kamppeter (till-kamppeter)]

I have checked and bug 891074 is NOT a regression caused by this SRU. It occurs also without the SRU. So the SRU can get passed to -updates and bug 891074 can be handled with a separate SRU.

[Till Kamppeter (till-kamppeter)]

Also the reporter of the duplicate bug 891140 tells that the proposed fix solves the problem for him.

[Age Jan Kuperus (ajk-tt)]

I can confirm that the proposed fix solves the problem for me. Thanks.

[Launchpad Janitor (janitor)]

This bug was fixed in the package ghostscript - 9.04~dfsg-0ubuntu11.1

---------------
ghostscript (9.04~dfsg-0ubuntu11.1) oneiric-proposed; urgency=low

  * debian/patches/020111114-4258227-lzw-encode-filter-fix.patch: In the LZW
    encoder filter increment the code size before writing out EOD when the
    last code reaches the current limit code. Fix incorrect bytes or decoding
    errors at the end of some LZW-encoded streams. Fixes problems of
    ps2write producing PostScript output with spurious extra bytes
    (LP: #890270, upstream bug #692679).
  * debian/patches/029111114-08dc129-ps2write-truetype-fix.patch: Improved
    the TrueType composite glyph handling of the "ps2write" output device.
    This way PDF output of LibreOffice gets correctly converted to PostScript
    for PostScript printers and PostScript-based drivers (LP: #879977, upstream
    bug #879977).
 -- Till Kamppeter <email address hidden> Mon, 14 Nov 2011 17:27:59 +0100

[LStranger (andrej-rep)]

Works for me now. Thank you.

[Gio51 (giovanni-massaro)]

Sorry but I'm not so technician to understand what to do.
According to my comment #14 I've solved the problem.
Now you say, in your comment #17 i must come back to previous situation applying the debdiff (how to do that?)
because I usually install the proposed I suppose that my system will be automatically updated!
Pls let me know what to do and in which way?
Thanks

[Till Kamppeter (till-kamppeter)]

Gio51, now the fix made it into the official updates. Simply do the usual system update (with update-manager) and you get the fixed package automatically.

[LStranger (andrej-rep)]

Unfortunately bug is more rare but still there. Look at attachment - it's printed well with foomatic-filters 4.0.7-0ubuntu1.1 but does not with foomatic-filters 4.0.9-1ubuntu2 - some characters are replaced with random (in my case it was 'к' replaced with 'а' when printed).

[LStranger (andrej-rep)]

Ah, forgot to mention - all ghostscript* packages are 9.04~dfsg-0ubuntu11.1. Haven't tried last update 9.04~dfsg-0ubuntu11.2 yet, will try and report.

[LStranger (andrej-rep)]

Upgraded ghostscript* to 9.04~dfsg-0ubuntu11.2 and still no luck with foomatic-filters 4.0.9-1ubuntu2 (as no updates for it were found). Downgraded to foomatic-filters 4.0.7-0ubuntu1.1 and hope you'll fix it at last sometime.

[Till Kamppeter (till-kamppeter)]

LStranger, as your problem is not covered by the fix for this bug (I can also reproduce it) I have opened a new bug: bug 898532.

[LStranger (andrej-rep)]

OK. Thank you!

[Till Kamppeter (till-kamppeter)]

We will not revert the change on foomatic-filters but fix the real cause of the bug in Ghostscript upstream.