KARL Invitation Page Not Loading in Safari

[Nat Katin-Borland]

I had an affiliate user report this issue. They were invited to a community and when they tried to accept the invitation by opening the link in Safari, the page loaded half way and then froze. When I suggested they try the link using FF, everything worked fine. There seems to be a problem with the accept invitation/account creation page on Safari. I attached the screenshot the user sent me.

[Paul Everitt (paul-agendaless)]

Balazs, can you look at this one during this week? Let me know if you need help figuring out how to look at an invitation without using email. (If you go to a community, invite someone, then look at the list of members, you'll see a row for the invitation. Mouseover the email address and you'll see the six-letter code for the invitation. With that, go to /communities/community/members/code as a non-logged-in person.)

[Balazs Ree (ree)]

I cannot reproduce this. Tested both on my sandbox and on branch1. Page loads without a problem.

The screenshot suggest that the browser could not load all resources from the server. This is likely a network or server problem. Javascript does not enter here: there is no way to produce this effect with javascript, as we never get to the domload event.

Next time the problem is occurs, please note the exact time so we can look for possible errors on the server side. Also, please suggest the user to try reloading the page.

Also, please supply the exact Safari version that the user is experiencing the error with (so, I can re-test with the exact same version)

[Paul Everitt (paul-agendaless)]

The user that reported this was able to complete to process using Firefox so it wasn't a network issue. But I'll assign to Nat to get information about the Safari.

--Paul

On Jun 8, 2011, at 5:55 AM, Balazs Ree wrote:

> I cannot reproduce this. Tested both on my sandbox and on branch1. Page
> loads without a problem.
>
> The screenshot suggest that the browser could not load all resources
> from the server. This is likely a network or server problem. Javascript
> does not enter here: there is no way to produce this effect with
> javascript, as we never get to the domload event.
>
> Next time the problem is occurs, please note the exact time so we can
> look for possible errors on the server side. Also, please suggest the
> user to try reloading the page.
>
> Also, please supply the exact Safari version that the user is
> experiencing the error with (so, I can re-test with the exact same
> version)
>
> ** Changed in: karl3
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to KARL3.
> https://bugs.launchpad.net/bugs/792538
>
> Title:
> KARL Invitation Page Not Loading in Safari
>
> Status in KARL3:
> Incomplete
>
> Bug description:
> I had an affiliate user report this issue. They were invited to a
> community and when they tried to accept the invitation by opening the
> link in Safari, the page loaded half way and then froze. When I
> suggested they try the link using FF, everything worked fine. There
> seems to be a problem with the accept invitation/account creation page
> on Safari. I attached the screenshot the user sent me.

[Paul Everitt (paul-agendaless)]

Hi Nat. Balazs tried but couldn't recreate this. Can you give a try and report which version of Safari you were able to trigger this with?

[Nat Katin-Borland (nborland)]

I have emailed the user who reported this problem. She's an affiliate user, not a staff member, so hopefully she will still respond. Will let you know either way.

-Nat

--
Nathaniel Katin-Borland
Support Specialist
Knowledge Management Initiative
KARL Support Team

Open Society Foundations - New York Office
400 West 59th Street
New York, NY 10019
Email: <email address hidden>
Phone: [phone]
http://www.soros.org/
http://www.karlproject.org

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Paul Everitt
Sent: Wednesday, June 08, 2011 7:56 AM
To: Nathaniel Katin-Borland
Subject: [Bug 792538] Re: KARL Invitation Page Not Loading in Safari

Hi Nat. Balazs tried but couldn't recreate this. Can you give a try and report which version of Safari you were able to trigger this with?

** Changed in: karl3
    Milestone: m59 => m60

** Changed in: karl3
     Assignee: Balazs Ree (ree) => Nat Katin-Borland (nborland)

--
You received this bug notification because you are a direct subscriber of the bug.
https://bugs.launchpad.net/bugs/792538

Title:
  KARL Invitation Page Not Loading in Safari

Status in KARL3:
  Incomplete

Bug description:
  I had an affiliate user report this issue. They were invited to a
  community and when they tried to accept the invitation by opening the
  link in Safari, the page loaded half way and then froze. When I
  suggested they try the link using FF, everything worked fine. There
  seems to be a problem with the accept invitation/account creation page
  on Safari. I attached the screenshot the user sent me.

To unsubscribe from this bug, go to:
https://bugs.launchpad.net/karl3/+bug/792538/+subscribe

[Nat Katin-Borland (nborland)]

Well that was quick. The user was on Safari version 4.1.3.

--
Nathaniel Katin-Borland
Support Specialist
Knowledge Management Initiative
KARL Support Team

Open Society Foundations - New York Office
400 West 59th Street
New York, NY 10019
Email: <email address hidden>
Phone: [phone]
http://www.soros.org/
http://www.karlproject.org

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Nathaniel Katin-Borland
Sent: Wednesday, June 08, 2011 9:06 AM
To: Nathaniel Katin-Borland
Subject: RE: [Bug 792538] Re: KARL Invitation Page Not Loading in Safari

I have emailed the user who reported this problem. She's an affiliate user, not a staff member, so hopefully she will still respond. Will let you know either way.

-Nat

--
Nathaniel Katin-Borland
Support Specialist
Knowledge Management Initiative
KARL Support Team

Open Society Foundations - New York Office
400 West 59th Street
New York, NY 10019
Email: <email address hidden>
Phone: [phone]
http://www.soros.org/
http://www.karlproject.org

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Paul Everitt
Sent: Wednesday, June 08, 2011 7:56 AM
To: Nathaniel Katin-Borland
Subject: [Bug 792538] Re: KARL Invitation Page Not Loading in Safari

Hi Nat. Balazs tried but couldn't recreate this. Can you give a try and report which version of Safari you were able to trigger this with?

** Changed in: karl3
    Milestone: m59 => m60

** Changed in: karl3
     Assignee: Balazs Ree (ree) => Nat Katin-Borland (nborland)

--
You received this bug notification because you are a direct subscriber of the bug.
https://bugs.launchpad.net/bugs/792538

Title:
  KARL Invitation Page Not Loading in Safari

Status in KARL3:
  Incomplete

Bug description:
  I had an affiliate user report this issue. They were invited to a
  community and when they tried to accept the invitation by opening the
  link in Safari, the page loaded half way and then froze. When I
  suggested they try the link using FF, everything worked fine. There
  seems to be a problem with the accept invitation/account creation page
  on Safari. I attached the screenshot the user sent me.

To unsubscribe from this bug, go to:
https://bugs.launchpad.net/karl3/+bug/792538/+subscribe

--
You received this bug notification because you are a direct subscriber of the bug.
https://bugs.launchpad.net/bugs/792538

Title:
  KARL Invitation Page Not Loading in Safari

Status in KARL3:
  Incomplete

Bug description:
  I had an affiliate user report this issue. They were invited to a
  community and when they tried to accept the invitation by opening the
  link in Safari, the page loaded half way and then froze. When I
  suggested they try the link using FF, everything worked fine. There
  seems to be a problem with the accept invitation/account creation page
  on Safari. I attached the screenshot the user sent me.

To unsubscribe from this bug, go to:
https://bugs.launchpad.net/karl3/+bug/792538/+subscribe

[Paul Everitt (paul-agendaless)]

Are you able to recreate it? We aren't.

Once you are able to recreate it, re-assign it to us with the details.

--Paul

On Jun 8, 2011, at 9:30 AM, Nat Katin-Borland wrote:

> Well that was quick. The user was on Safari version 4.1.3.
>
> --
> Nathaniel Katin-Borland
> Support Specialist
> Knowledge Management Initiative
> KARL Support Team
>
> Open Society Foundations - New York Office
> 400 West 59th Street
> New York, NY 10019
> Email: <email address hidden>
> Phone: [phone]
> http://www.soros.org/
> http://www.karlproject.org
>
> -----Original Message-----
> From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Nathaniel Katin-Borland
> Sent: Wednesday, June 08, 2011 9:06 AM
> To: Nathaniel Katin-Borland
> Subject: RE: [Bug 792538] Re: KARL Invitation Page Not Loading in Safari
>
> I have emailed the user who reported this problem. She's an affiliate
> user, not a staff member, so hopefully she will still respond. Will let
> you know either way.
>
> -Nat
>
> --
> Nathaniel Katin-Borland
> Support Specialist
> Knowledge Management Initiative
> KARL Support Team
>
> Open Society Foundations - New York Office
> 400 West 59th Street
> New York, NY 10019
> Email: <email address hidden>
> Phone: [phone]
> http://www.soros.org/
> http://www.karlproject.org
>
> -----Original Message-----
> From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Paul Everitt
> Sent: Wednesday, June 08, 2011 7:56 AM
> To: Nathaniel Katin-Borland
> Subject: [Bug 792538] Re: KARL Invitation Page Not Loading in Safari
>
> Hi Nat. Balazs tried but couldn't recreate this. Can you give a try
> and report which version of Safari you were able to trigger this with?
>
> ** Changed in: karl3
> Milestone: m59 => m60
>
> ** Changed in: karl3
> Assignee: Balazs Ree (ree) => Nat Katin-Borland (nborland)
>
> --
> You received this bug notification because you are a direct subscriber of the bug.
> https://bugs.launchpad.net/bugs/792538
>
> Title:
> KARL Invitation Page Not Loading in Safari
>
> Status in KARL3:
> Incomplete
>
> Bug description:
> I had an affiliate user report this issue. They were invited to a
> community and when they tried to accept the invitation by opening the
> link in Safari, the page loaded half way and then froze. When I
> suggested they try the link using FF, everything worked fine. There
> seems to be a problem with the accept invitation/account creation page
> on Safari. I attached the screenshot the user sent me.
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/karl3/+bug/792538/+subscribe
>
> --
> You received this bug notification because you are a direct subscriber of the bug.
> https://bugs.launchpad.net/bugs/792538
>
> Title:
> KARL Invitation Page Not Loading in Safari
>
> Status in KARL3:
> Incomplete
>
> Bug description:
> I had an affiliate user report this issue. They were invited to a
> community and when they tried to accept the invitation by opening the
> link in Safari, the page loaded half way and then froze. When I
> suggested they try the link using FF, everything worked fine. There
> seems to be a problem with the a...