Can't play flash videos full screen on firefox and google chrome with intel driver and compiz

[Stevenson Dorastin]

*NOTE: The information in comment #7 will DELETE your profiles.*

------------------------------------

Binary package hint: xserver-xorg-video-intel

I can't play flash videos on full screen mode in either firefox or google chrome. Whenever i toggle to full screen mode i can hear sound, but the video gets stuck. (e.i Youtube, vimeo, hulu and more.)

To reproduce:
--Must be using an intel graphics chipset with the intel driver. Intel Corporation Mobile 4 Series chip used here--
1) Have compiz as the window manager (Important!)
2) Start firefox (3.6.11 in this case)
3) Play any youtube video
4) Click the button to initiate fullscreen
5) See a black screen but hear videos sound

Video Card: 00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 09) (prog-if 00 [VGA controller])

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic-pae 2.6.35.4
Uname: Linux 2.6.35-22-generic-pae i686
Architecture: i386
Date: Wed Oct 20 22:00:30 2010
FirefoxPackages:
 firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
 firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
 firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
 abroswer N/A
 abrowser-branding N/A
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: firefox

---
Architecture: i386
DRM.card0.DisplayPort.1:
 status: disconnected
 enabled: disabled
 dpms: On
 modes:
 edid-base64:
DRM.card0.DisplayPort.2:
 status: disconnected
 enabled: disabled
 dpms: On
 modes:
 edid-base64:
DRM.card0.HDMI_Type_A.1:
 status: disconnected
 enabled: disabled
 dpms: On
 modes:
 edid-base64:
DRM.card0.LVDS.1:
 status: connected
 enabled: enabled
 dpms: On
 modes: 1600x900
 edid-base64: AP///////wAGr54QAAAAAAESAQOAJhV4CkUlnFtVnCcZUFQAAAABAQEBAQEBAQEBAQEBAQEBICtAkGGEFDBAKjMAftYQAAAYAAAADwAAAAAAAAAAAAAAAAAgAAAA/gBBVU8KICAgICAgICAgAAAA/gBCMTczUlcwMSBWMCAKALs=
DRM.card0.VGA.1:
 status: disconnected
 enabled: disabled
 dpms: On
 modes:
 edid-base64:
DistroRelease: Ubuntu 10.10
DkmsStatus:
 vboxhost, 3.2.10, 2.6.35-22-generic, i686: installed (WARNING! Diff between built and installed module!) (WARNING! Diff between built and installed module!) (WARNING! Diff between built and installed module!)
 alsa-hda-realtek-ignore-sku, 1.0.23.diwic, 2.6.35-22-generic, i686: installed
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
MachineType: Acer Aspire 7736
Package: xserver-xorg-video-intel 2:2.12.0-1ubuntu5
PackageArchitecture: i386
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-22-generic root=UUID=aac554f8-17f3-4f92-a731-f3df0efa7301 ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
Tags: maverick maverick
Uname: Linux 2.6.35-22-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 12/09/2009
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: V2.04
dmi.board.name: JV50
dmi.board.vendor: Acer
dmi.board.version: Rev
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrV2.04:bd12/09/2009:svnAcer:pnAspire7736:pvr0100:rvnAcer:rnJV50:rvrRev:cvnAcer:ct10:cvrN/A:
dmi.product.name: Aspire 7736
dmi.product.version: 0100
dmi.sys.vendor: Acer
glxinfo: Error: [Errno 2] No such file or directory
system:
 distro: Ubuntu
 codename: maverick
 architecture: i686
 kernel: 2.6.35-22-generic

---
Architecture: i386
DRM.card0.DisplayPort.1:
 status: disconnected
 enabled: disabled
 dpms: On
 modes:
 edid-base64:
DRM.card0.DisplayPort.2:
 status: disconnected
 enabled: disabled
 dpms: On
 modes:
 edid-base64:
DRM.card0.HDMI_Type_A.1:
 status: disconnected
 enabled: disabled
 dpms: On
 modes:
 edid-base64:
DRM.card0.LVDS.1:
 status: connected
 enabled: enabled
 dpms: On
 modes: 1600x900
 edid-base64: AP///////wAGr54QAAAAAAESAQOAJhV4CkUlnFtVnCcZUFQAAAABAQEBAQEBAQEBAQEBAQEBICtAkGGEFDBAKjMAftYQAAAYAAAADwAAAAAAAAAAAAAAAAAgAAAA/gBBVU8KICAgICAgICAgAAAA/gBCMTczUlcwMSBWMCAKALs=
DRM.card0.VGA.1:
 status: disconnected
 enabled: disabled
 dpms: On
 modes:
 edid-base64:
DistroRelease: Ubuntu 10.10
DkmsStatus:
 vboxhost, 3.2.10, 2.6.35-22-generic, i686: installed (WARNING! Diff between built and installed module!) (WARNING! Diff between built and installed module!) (WARNING! Diff between built and installed module!)
 alsa-hda-realtek-ignore-sku, 1.0.23.diwic, 2.6.35-22-generic, i686: installed
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
MachineType: Acer Aspire 7736
Package: xserver-xorg-video-intel 2:2.12.0-1ubuntu5
PackageArchitecture: i386
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-22-generic root=UUID=aac554f8-17f3-4f92-a731-f3df0efa7301 ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
Tags: maverick maverick
Uname: Linux 2.6.35-22-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 12/09/2009
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: V2.04
dmi.board.name: JV50
dmi.board.vendor: Acer
dmi.board.version: Rev
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrV2.04:bd12/09/2009:svnAcer:pnAspire7736:pvr0100:rvnAcer:rnJV50:rvrRev:cvnAcer:ct10:cvrN/A:
dmi.product.name: Aspire 7736
dmi.product.version: 0100
dmi.sys.vendor: Acer
glxinfo: Error: [Errno 2] No such file or directory
system:
 distro: Ubuntu
 codename: maverick
 architecture: i686
 kernel: 2.6.35-22-generic

[RedSingularity (redsingularity)]

Thanks for reporting this. I have a few questions......

1) Is this a fresh ubuntu install?
2) Did you ever have the requested feature working at one point?
3) Please run the following command and paste the output in your next post.
apt-cache policy flashplugin-installer

[Stevenson Dorastin (thoven78-deactivatedaccount)]

Yes it is a fresh install. It's been like this since i installed 10.10 (I never had this problem on 10.04).
Here's the output:

 flashplugin-installer:
  Installed: (none)
  Candidate: 10.1.85.3ubuntu1
  Version table:
     10.1.85.3ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/multiverse i386 Packages
        100 /var/lib/dpkg/status

[Stevenson Dorastin (thoven78-deactivatedaccount)]

Now, I removed the one I had installed in the screenshot above, then i installed the that says Adobe flash plugin installer for the adobe flash plugin for Mozilla. i restated my computers and same problem occur. I put another screenshot below again.
Here's the output of my terminal when I have "Adobe flash plugin installer for the adobe flash plugin for Mozilla" installed:

flashplugin-installer:
  Installed: 10.1.85.3ubuntu1
  Candidate: 10.1.85.3ubuntu1
  Version table:
 *** 10.1.85.3ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/multiverse i386 Packages
        100 /var/lib/dpkg/status

[RedSingularity (redsingularity)]

Run the following command in terminal.
---------------
firefox -no-remote -P
---------------
It will bring up a dialog to create a new profile in firefox. Create one and name it "Test". Then select the Test profile to start firefox with. See if the problem persists under the test profile.

[Stevenson Dorastin (thoven78-deactivatedaccount)]

It works.

[RedSingularity (redsingularity)]

Excellent. During a distribution upgrade, firefox config files can become corrupt which is what happened in your case. The good news is its an easy fix. Bad news is your loose all firefox preferences including bookmarks if they are not synchronized.

To fix run the following command.

sudo rm -r ~/.mozilla

Start firefox normally now and the problem will be solved.

[Stevenson Dorastin (thoven78-deactivatedaccount)]

But it happens all 3 of my computer and my friend's also. They are all fresh installed of Ubuntu 10.10.

[RedSingularity (redsingularity)]

They may have a real bug then. You should suggest that they file reports on that. A fresh install should not have those problems. If they file a bug report and its reproducible, the bug team will confirm it and it will be given to the developers to fix.

Are you all set to go now?

[Stevenson Dorastin (thoven78-deactivatedaccount)]

Yes, thanks for your help.

On Oct 22, 2010 12:26 AM, "RedSingularity" <email address hidden> wrote:

They may have a real bug then. You should suggest that they file
reports on that. A fresh install should not have those problems. If
they file a bug report and its reproducible, the bug team will confirm
it and it will be given to the developers to fix.

Are you all set to go now?

-- Can't play flash videos full screen on firefox and google chrome
https://bugs.launchpad.net/bug...
Status in “firefox” package in Ubuntu: Incomplete

Bug description: Binary package hint: firefox I can't play flash videos on
full screen mode in eit...

[RedSingularity (redsingularity)]

No problem! And please feel free to report any problems you may come across in the future.

*Marking Invalid*

[harpreet bhatia (bluepicaso)]

no help, I cant play any flash videos. On even on youtube, facebook
Th solution above to use a new firefox profile did not work

[Stevenson Dorastin (thoven78-deactivatedaccount)]

The problem is still persisting. I just downloaded the 32bit iso I reinstalled ubuntu 10.10 and the problem persists.

[jazz41408 (newviolinist)]

I am having trouble playing flash videos on firefox.

[jazz41408 (newviolinist)]

I can't watch videos in fullscreen on firefox. I can hear the sounds but cant see the video.

[RedSingularity (redsingularity)]

When you ran firefox under a new profile didn't it fix the problem?

[Stevenson Dorastin (thoven78-deactivatedaccount)]

Yes it did, but after i restated my computer the problem persisted. I downloaded ubuntu 10.10 32bit about 1 hour ago and reinstalled it on my desktop same problem occurred.

[RedSingularity (redsingularity)]

Interesting. Lets see your video card. Post the output of,

lspci -v | grep VGA

[Stevenson Dorastin (thoven78-deactivatedaccount)]

Here's the output:

00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 09) (prog-if 00 [VGA controller])

[RedSingularity (redsingularity)]

Thanks. Close firefox and run the following command in terminal.

metacity --replace

Then open firefox again and try it out.

[RedSingularity (redsingularity)]

Im sorry, please run this command instead........

metacity --replace & exit

[Stevenson Dorastin (thoven78-deactivatedaccount)]

It worked, but after i restated my computer same problem occured

[RedSingularity (redsingularity)]

Thats what I figured would happen. It looks like compiz is not working with your Intel Graphics card. Using metacity solves the issue. It is not an issue with firefox but rather your intel driver. It is a hardware problem thus I was not able to reproduce it. I am going to see what we can do with this bug, being that it is hard to replicate without proper hardware. In the meantime you can use the simple fix of using metacity.

Go to System>Preferences>Startup applications
Click Add
Name it Metacity
In the command box type: metacity --replace
Click Add again to add it

Now it should be fine even when restarting.

[RedSingularity (redsingularity)]

Changing package to intel.

[RedSingularity (redsingularity)]

To gather the proper information required to fix this please run the following command::

apport-collect bug 664265

[RedSingularity (redsingularity)]

Forgive me. The correct command to run in the terminal is:

apport-collect 664265

Thanks

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Stevenson Dorastin (thoven78-deactivatedaccount)]

apport information

[Markus Korn (thekorn)]

Changed importance to "Low" as requested by RedSingularity

[Hannes Fritz (hannes-fritz)]

Same bug here. I did an upgrade from lucid to maverick. My destop pc uses the following Intel graphics adapter:

~$ lspci -v | grep VGA
00:02.0 VGA compatible controller: Intel Corporation 82945G/GZ Integrated Graphics Controller (rev 02) (prog-if 00 [VGA controller])

[RedSingularity (redsingularity)]

@Johannes Fritz

So you can "confirm" this problem as well with your intel card?

[Martin Schaaf (mascha)]

The same behaviour here since the upgrade to maverick with:

00:02.0 VGA compatible controller: Intel Corporation Mobile 945GM/GMS, 943/940GML Express Integrated Graphics Controller (rev 03) (prog-if 00 [VGA controller])

[RedSingularity (redsingularity)]

@ Martin & Johannes

Running the metacity command fixes the problem in your cases as well?

[Hannes Fritz (hannes-fritz)]

@RedSingularity:
I can confirm Stevenson Dorastin's issue on my desktop hardware (Intel 945G/GZ). Your proposed workaround (metacity --replace & exit) fixes it for the moment. If necessary, I'll attach my logs (lspci, gdmlog, etc.).

[Martin Schaaf (mascha)]

Running the metacity command fixes the problem in my case.

[Warwick Bruce Chapman (warwickchapman)]

I can confirm the same issue. The problem manifested after an upgrade from 10.04 to 10.10 (stable). I then did a fresh install of 10.10 in an effort to resolve the issue but it persisted.

I've also been experiencing issues with normal video playback. The load of my X301 shoots to 4, 6 and even 8 while top doesn't show anything which suggests why... I think I may have improved the issue by disabling "Visual Effects" and then enabling again, but the fullscreen flash video is still very fiddly (play fulls screen 1 in maybe 5 attempts).

[Philip Muškovac (yofel)]

Setting Triaged as requested by RedSingularity

[Mihai Capotă (mihaic)]

Same problem for me after upgrading from 10.04 to 10.10. It used to work fine in 10.04. I use the 32 bit version. Disabling Compiz also fixes the problem for me. Here's my GPU info:

$ lspci -v | grep VGA
00:02.0 VGA compatible controller: Intel Corporation Mobile 945GM/GMS, 943/940GML Express Integrated Graphics Controller (rev 03) (prog-if 00 [VGA controller])

[Mihai Capotă (mihaic)]

I commented too soon. The problem occurs for me even when Compiz is not running.

[Markus Straub (markus-ravage)]

I had the same problem after an upgrade to 10.10 (32 bit)

$ lspci -v | grep VGA
00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (rev 0c) (prog-if 00 [VGA controller])

The following solution mentioned in the ubuntu forums (http://guide.ubuntuforums.org/showthread.php?t=1593274&page=2) works for me:

sudo mkdir /etc/adobe
echo "OverrideGPUValidation=true" >~/mms.cfg
sudo mv ~/mms.cfg /etc/adobe/

[Martin Schaaf (mascha)]

I spoke to early in comment #77, X freezes in playing fullscreen with metacity after about 15 minutes.

[Branimir Kolar (branimir101)]

Hi!

Same problem here. Using 'normal effects' fullscreen flash works. Using normal, I only get sound and video freezes.

 $ lspci -v | grep VGA
00:02.0 VGA compatible controller: Intel Corporation 4 Series Chipset Integrated Graphics Controller (rev 03) (prog-if 00 [VGA controller])

I can post more info if needed.

[Branimir Kolar (branimir101)]

Typo in my previous comment. It should be: using no effects flash works.

[Branimir Kolar (branimir101)]

I was able to fix this simply (in Firefox) by installing & executing Flash Aid addon:

https://addons.mozilla.org/en-US/firefox/addon/flash-aid/

I guess it fixed it because it updated flash to beta version (10.3)

[Chad Schmidt (cschmidt)]

I too am seeing the same issue.

[Chad Schmidt (cschmidt)]

Branimir the fix you provided is temporary and doesn't always work. It seems to work only sometimes. Is there a more permanent solution?

[owise1 (o-wise-1)]

Same problem here with fresh install over an old SUSE 10.0 installation - disabling desktop effects allows full screen flash

card details
00:02.0 VGA compatible controller: Intel Corporation 82945G/GZ Integrated Graphics Controller (rev 02) (prog-if 00 [VGA controller])

Dave

[Brian Murray (brian-murray)]

I tried recreating this using Natty and the version of Unity and was unable to.

[bugbot (bugbot)]

Hey Stevenson,

Thanks for your interest in Ubuntu.

Thanks for testing maverick during its development period. Unfortunately it looks like this bug report didn't get attention during the maverick development period. But I see there's not been more comments on the bug since the release, which makes me wonder if this is still an issue for you?

If you've not seen this issue since maverick's release yourself, it may have been solved by kernel or X or other updates that occurred late in the release; if so, would you mind please closing the bug for us? Go to the URL mentioned in this bug report, click the yellow icon(s) in the status column and set to 'Fix Released'.

If you no longer have the hardware needed to reproduce the problem, or otherwise feel the bug no longer needs tracked in Launchpad, you can set the status to 'Invalid'.

If you are the original reporter and still have this issue, just reply to this email saying so. (Or set the bug status to Confirmed.) If you are able to re-test this against 11.04 Natty Narwhal (our current development focus) and find the issue still affects Natty, please also run 'apport-collect <bug-number>' while running natty, which will add fresh logs and debug data, and flag it for the Ubuntu-X development team to look at.

[Jack Leigh (leighman)]

I also haven't had this problem on Natty

[Bryce Harrington (bryce)]

Fwiw, I'd read about a known issue in flash a while back with symptoms strikingly similar to this one. Don't know if it's the same problem, but I don't think it's fixed; in any case that one was a flash issue, nothing we could do from the X side to work around it.

Anyway, I guess what we should do is close this as fixed. If people still have a similar issue, I think it would be easier to handle that as a new bug report.